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EXPERT RESUMES for Career Changers - Wendy S. Enelow

TXT 全文
Dozens of professional resume writers share their SECRETS and 
SAMPLE RESUMES for successfully SEEKING NEW CAREERS in 
 Health Care 
 Technology 
 Business Management 
 Finance and Accounting 
 Sales, Marketing, and Advertising 
 Sports and Recreation 
 Education and Social Service 
 Law, Government, and Law Enforcement 
 Creative and Performing Arts 
 And many other fields! 
Includes a carefully selected gallery of resumes written by dozens 
of PROFESSIONAL RESUME WRITERS.
EXPERT RESUMES for 
Career Changers 
Wendy S. Enelow and 
Louise M. Kursmark 

Expert Resumes for Career Changers 
. 2005 by Wendy S. Enelow and Louise M. Kursmark 
Published by JIST Works, an imprint of JIST Publishing, Inc. 
8902 Otis Avenue 
Indianapolis, IN 46216-1033 
Phone: 1-800-648-JIST Fax: 1-800-JIST-FAX E-mail: info@jist.com 
Visit our Web site at www.jist.com for information on JIST, free job search tips, 
book chapters, and how to order our many products! For free information on 14,000 
job titles, visit www.careeroink.com. 
Quantity discounts are available for JIST books. Please call our Sales Department at 
1-800-648-5478 for a free catalog and more information. 
Acquisitions and Development Editor: Lori Cates Hand 
Cover Designer: Katy Bodenmiller 
Interior Designer and Page Layout: Trudy Coler 
Proofreader: Jeanne Clark 
Indexer: Tina Trettin 
Printed in the United States of America 
08 07 06 05 04 9 8 7 6 5 4 3 2 1 
Library of Congress Cataloging-in-Publication Data 
Enelow, Wendy S. 
Expert resumes for career changers / Wendy S. Enelow and Louise M. Kursmark. 
p. cm. 
Includes index. 
ISBN 1-59357-092-9 (alk. paper) 
1. Resumes (Employment) 2. Career changes. I. Kursmark, Louise. II. Title. 
HF5383.E47875 2005 
650.14'2--dc22 2004023589 
All rights reserved. No part of this book may be reproduced in any form or by any means, or 
stored in a database or retrieval system, without prior written permission of the publisher except 
in the case of brief quotations embodied in articles or reviews. Making copies of any part of this 
book for any purpose other than your own personal use is a violation of United States copyright 
laws. For permission requests, please contact the Copyright Clearance Center at www.copyright.
com or (978) 750-8400. 
We have been careful to provide accurate information in this book, but it is possible that errors 
and omissions have been introduced. Please consider this in making any career plans or other 
important decisions. Trust your own judgment above all else and in all things. 
Trademarks: All brand names and product names used in this book are trade names, 
service marks, trademarks, or registered trademarks of their respective owners. 
ISBN 1-59357-092-9 

ABOUT THIS BOOK ........................................................................vii 
INTRODUCTION ...........................................................................ix 
PART I: Resume Writing, Strategy, and Formats .......................................1 
CHAPTER 1: Resume-Writing Strategies for Career 
Changers.........................................................................................3 
The Top Nine Strategies for an Effective Resume ................................4 
Resume Strategy #1: Who Are You and How Do You Want 
to Be Perceived? .......................................................................4 
Resume Strategy #2: Sell It to Me…Don』t Tell It to Me ..............6 
Resume Strategy #3: Use Keywords .............................................7 
Resume Strategy #4: Use the 「Big」 and Save the 「Little」 ............9 
Resume Strategy #5: Make Your Resume 「Interviewable」 ............10 
Resume Strategy #6: Eliminate Confusion with Structure and 
Context ..................................................................................10 
Resume Strategy #7: Use Function to Demonstrate 
Achievement ..........................................................................11 
Resume Strategy #8: Remain in the Realm of Reality ................... 11 
Resume Strategy #9: Be Confident ..............................................11 
There Are No Resume-Writing Rules ...............................................11 
Content Standards ......................................................................12 
Presentation Standards ...............................................................16 
Accuracy and Perfection ..............................................................19 
CHAPTER 2: Writing Your Resume...............................................21 
Recommended Resume-Writing Strategy and Formats for Career 
Changers........................................................................................21 
TABLE OF 
CONTENTS 

Career-Changer Strategies ...........................................................22 
Sample Formats and Situations for Career-Change Resumes .........23 
Why Format Is So Important .....................................................33 
Step-by-Step: Writing the Perfect Resume ...........................................36 
Contact Information ..................................................................36 
Career Summary ........................................................................37 
Professional Experience ...............................................................41 
Education, Credentials, and Certifications .................................46 
The 「Extras」 ...............................................................................48 
Writing Tips, Techniques, and Important Lessons ...............................54 
Get It Down—Then Polish and Perfect It ................................54 
Write Your Resume from the Bottom Up .....................................54 
Include Notable or Prominent 「Extra」 Stuff in Your 
Career Summary ......................................................................55 
Use Resume Samples to Get Ideas for Content, Format, 
and Organization ....................................................................56 
Include Dates or Not? .................................................................56 
Always Send a Cover Letter When You 
Forward Your Resume .............................................................57 
Never Include Salary History or Salary Requirements 
on Your Resume ..................................................................... 58 
Always Remember That You Are Selling ......................................59 
CHAPTER 3: Printed, Scannable, Electronic, and 
Web Resumes ................................................................................61 
The Four Types of Resumes ................................................................61 
The Printed Resume ....................................................................61 
The Scannable Resume ............................................................... 62 
The Electronic Resume ..............................................................62 
The Web Resume .......................................................................64 
The Four Resume Types Compared ..................................................68 
Are You Ready to Write Your Resume? ................................................70 
iv 
Expert Resumes for Career Changers 

PART II: Sample Resumes for Career Changers ........................................71 
CHAPTER 4: Resumes for Career Changers Seeking 
Accounting, Finance, Banking, Administrative, Office 
Management, Business Management, and Insurance 
Positions..........................................................................................73 
CHAPTER 5: Resumes for Career Changers Seeking Technology 
Positions ............................................................................................107 
CHAPTER 6: Resumes for Career Changers Seeking Sales, 
Marketing, Advertising, Public Relations, Writing, and 
Events Management Positions ........................................................123 
CHAPTER 7: Resumes for Career Changers Seeking Health 
Care, Social Services, and Personal Services Positions .................153 
CHAPTER 8: Resumes for Career Changers Seeking Training, 
Human Resources, Teaching, and Educational 
Administration Positions..................................................................169 
CHAPTER 9: Resumes for Career Changers Seeking Sports and 
Recreation, Cultural, and Creative and Performing Arts 
Positions ............................................................................................197 
CHAPTER 10: Resumes for Career Changers Seeking Legal, 
Law Enforcement, Public Safety, and Investigator 
Positions ............................................................................................215 
CHAPTER 11: Resumes for Career Changers Seeking 
Positions with Nonprofit Organizations ......................................225 
CHAPTER 12: Resumes for Senior Executives Seeking 
Lower-Level Business Positions ......................................................241 
Appendix: Internet Career Resources .............................................251 
Dictionaries and Glossaries ..............................................................251 
Job Search Sites ...............................................................................252 
General Sites .............................................................................252 
Accounting Careers ...................................................................253 
Arts and Media Careers .............................................................254 
Education Careers .....................................................................254 
Entry-Level Careers ..................................................................254
v 
Table of Contents 

Government and Military Careers ..............................................254 
Health Care/Medical/Pharmaceutical Careers ..........................255 
Human Resources Careers .........................................................255 
International Careers .................................................................255 
Legal Careers ............................................................................255 
Sales and Marketing Careers ......................................................256 
Service Careers ..........................................................................256 
Technology/Engineering Careers .............................................256 
Sites for Miscellaneous Specific Fields ........................................257 
Company Information .....................................................................257 
Interviewing Tips and Techniques ...................................................258 
Salary and Compensation Information .............................................258 
Index of Contributors .......................................................................261 
Index ..................................................................................................267 
vi 
Expert Resumes for Career Changers 

If you』re reading this book, you』re most likely one of tens of thousands of people 
who are considering a career change—either a change in position or a change in 
industry. You might have made this decision because of any one of the following 
reasons: 
. Your current industry has been hard hit by the recent economic recession. 
. The position that you currently hold has been eliminated in your company and 
also in many similar companies. 
. You』re bored in your current position and ready for a change. 
. You want to pursue your true passion as your new career. 
. Your personal situation has changed and you』re now able to pursue a career of 
real interest to you. 
. You』re relocating and need to explore new opportunities in your new geographic 
area. 
. You want greater opportunities for increased compensation and advancement. 
. You』re frustrated and ready for a change. 
. You』re tired of all the responsibilities of your career and ready to downsize. 
These are just a few of the reasons you might be considering a career change. 
There are many other reasons, and you』ll find resumes in this book that are relevant 
to them all. 
Now, here』s the good news: You』ve selected a great time to make a career change! 
Despite the economic concerns that we are facing, believe it or not, it』s a great 
time to look for a new job or a new career. According to the Bureau of Labor 
Statistics of the U.S. Department of Labor, the employment outlook is optimistic. 
Consider these findings: 
. Total U.S. employment is projected to increase 15 percent between 2000 and 
2010. 
. Service-producing industries will continue to be the dominant employment 
generator, adding more than 20 million jobs by 2010. 
. Goods-producing industries will also experience gains in employment, 
although not as significant as those in the service sector. 
ABOUT THIS 
BOOK 

In chapter 1, you can read more interesting statistics, all of which will reinforce 
the fact that you』ve made the right decision to launch your search campaign today. 
To take advantage of all of these opportunities, you must first develop a powerful, 
performance-based resume. To be a successful job seeker, you must know how to 
communicate your qualifications in a strong and effective written presentation. 
Sure, it』s important to let employers know essential details, but a resume is more 
than just your job history and academic credentials. A winning resume is a concise 
yet comprehensive document that gives you a competitive edge in the job market. 
Creating such a powerful document is what this book is all about. 
We』ll explore the changes in resume presentation that have arisen over the past 
decade. In the past, resumes were almost always printed on paper and mailed. 
Today, e-mail has become the chosen method for resume distribution in many 
industries and professions. In turn, many of the traditional methods for 「typing」 
and presenting resumes have changed dramatically. This book will instruct you in 
the methods for preparing resumes for e-mail, scanning, and Web site posting, as 
well as the traditional printed resume. 
By using Expert Resumes for Career Changers as your professional guide, you will 
succeed in developing a powerful and effective resume that opens doors, gets 
interviews, and helps you land your next great opportunity! 
viii 
Expert Resumes for Career Changers 

This book, the seventh in the Expert Resumes series, has been one of the most 
challenging to write because it covers such a large and diverse audience. There are, 
however, several common denominators facing every individual who is interested 
in making a career change, either within their profession or to another industry. In 
summary, the fact that you are seeking to change careers will dictate almost everything 
that you write in your resume, how you write it, and where it is positioned. 
Your goal is to paint a picture of the 「new」 you and not simply reiterate what you 
have done in the past, expecting a prospective employer to figure out that you can 
do the 「new」 thing just as well. It simply does not work that way! 
If you fall into the career-changer category, the critical questions you must ask 
yourself about your resume and your job search are the following: 
. How are you going to paint a picture of the 「new」 you? What are you 
going to highlight about your past experience that ties directly to your current 
objectives? What accomplishments, skills, and qualifications are you going to 
「sell」 in your resume to support your 「new」 career objective? 
. What resume format are you going to use? Is a chronological, functional, or 
hybrid resume format going to work best for you? Which format will give you 
the greatest flexibility to highlight the skills you want to bring to the forefront 
in support of your career change? 
. Where are you going to look for a job? Assuming you know the type of 
position and industry you want to enter at this point in your career, how are 
you going to identify and approach those companies? 
When you can answer the how, what, and where, you』ll be prepared to write your 
resume and launch your search campaign. Use chapters 1 through 3 to guide you 
in developing the content for your resume and selecting the appropriate design 
and layout. Your resume should focus on your skills, achievements, and qualifications, 
demonstrating the value and benefit you bring to a prospective employer as 
they relate to your current career goals. The focus is on the 「new」 you and not 
necessarily what you have done professionally in the past. 
Review the sample resumes in chapters 4 through 12 to see what other people 
have done—people in similar situations to yours and facing similar challenges. 
You』ll find interesting formats, unique skills presentations, achievement-focused 
resumes, project-focused resumes, and much more. Most importantly, you』ll see 
samples written by the top resume writers in the U.S., Canada, and Australia. 
INTRODUCTION 

x 
Expert Resumes for Career Changers 
These are real resumes that got interviews and generated job offers. They』re the 
「best of the best」 from us to you. 
What Are Your Career Objectives? 
Before you proceed any further with writing your resume, you』ll need to begin by 
defining your career or job objectives—specifically, the types of positions, companies, 
and industries in which you are interested. This is critical, because a haphazard, 
unfocused job search will lead you nowhere. 
KNOW THE EMPLOYMENT TRENDS 
One of the best ways to begin identifying your career objectives is to look at what 
opportunities are available today, in the immediate future, and in the longer-term 
future. Two of the most useful tools for this type of research and information collection 
are the U.S. Department of Labor』s Bureau of Labor Statistics Web site 
(www.bls.gov) and the Bureau』s Occupational Outlook Handbook 
(www.bls.gov/oco). 
Some of the most interesting findings that you』ll discover when investigating 
potential industry and job targets are these: 
. Total employment is projected to increase 14.8 percent between 2002 and 
2012. 
. Service-producing companies will continue to be the dominant employment 
generator, adding 20.8 million jobs by 2012, a gain of 19.2 percent. 
. Goods-producing companies (manufacturing and construction) will contribute 
modest employment gains of only 3.5 percent. 
. Computer- and health-related occupations account for 21 of the 30 fastestgrowing 
occupations. 
. Computer- and health-related occupations account for all of the top 10 fastestgrowing 
occupations (health care with six; computer with four). 
. The 10 fastest-growing industries are in the service sector and include software 
publishing, computer systems design, management and technical consulting, 
employment, social assistance, child day care, professional and business services, 
motion picture and video, health services, and arts/entertainment and 
recreation. 
. Of all goods-producing industries, only four were projected to demonstrate 
growth. They are pharmaceutical and medicine manufacturing, construction, 
food manufacturing, and motor vehicle and parts manufacturing. 
These facts and statistics clearly demonstrate that there are numerous employment 
opportunities across diverse sectors within our economy, from advanced technology 
positions to hourly wage jobs in construction and home health care. Although 
most industries may not be growing at double-digit percentages as in years 
past, companies continue to expand and new companies emerge every day. The 

Introduction 
xi 
opportunities are out there; your challenge is to find them and position yourself as 
the 「right」 candidate. 
MANAGE YOUR JOB SEARCH AND YOUR CAREER 
To take advantage of these opportunities, you must be an educated job seeker. 
That means you must know what you want in your career, where the hiring action 
is, what qualifications and credentials you need to attain your desired career goals, 
and how best to market your qualifications. It is no longer enough to have a specific 
talent or set of skills. Whether you』re a teacher seeking a position in public 
relations, a nurse wanting to transfer into pharmaceutical sales, an engineer seeking 
new opportunities as a financial manager, or a person with any one of hundreds 
of other career-change goals, you must also be a strategic marketer, able to 
package and promote your experience to take advantage of this wave of employment 
opportunity. 
There』s no doubt that the employment market has changed dramatically from only 
a few years ago. According to the U.S. Department of Labor, you should expect 
to hold between 10 and 20 different jobs during your career. No longer is stability 
the status quo. Today, the norm is movement, onward and upward, in a fast-paced 
and intense employment market where there are many, many opportunities for 
career changers. And to take advantage of all of the opportunities, every job seeker—
no matter the profession, no matter the industry, no matter the job goal— 
must proactively control and manage his career. 
You are also faced with the additional challenge of positioning yourself for a successful 
career change. In fact, in many instances, you may be competing against 
other candidates who have experience within the industry or profession you are 
attempting to enter. This can make your job search even more difficult than that 
of the more 「traditional」 job seeker who moves from one position to another similar 
position without having to make a career change. 
And that is precisely why this book is so important to you. We』ll outline the strategies 
and techniques that you can use to effectively position yourself against other 
candidates, creating a resume that highlights your skills and qualifications, while 
effectively minimizing the fact that you』re seeking a career change. 
Job Search Questions and Answers 
Before we get to the core of this book—resume writing and design—we』d like to 
offer some practical job search advice that is valuable to virtually every career 
changer. 
WHAT IS THE MOST IMPORTANT CONSIDERATION FOR A CAREER 
CHANGER? 
As outlined previously, the single most important consideration for any careerchange 
candidate is how you』re going to highlight your skills, qualifications, and 
achievements as they relate to and support your current career objectives. 
Remember, your career-change resume is not a historical document that simply 

lists where you』ve worked and what you』ve done. Rather, a truly effective careerchange 
resume is one that takes all of the skills and experience you have that are 
relevant to your new career goal and brings them to the forefront to create a picture 
of the 「new」 you. 
Sometimes, this can be a relatively easy process. Let』s use a nurse transitioning 
into the field of medical equipment sales as an example. Sheila Barnes already has 
extensive experience in the medical and health-care fields, has worked closely with 
physicians and other health-care providers so she is comfortable interacting with 
them, and most likely has a wealth of experience working with a diversity of medical 
equipment and perhaps with vendors. This is the type of information that will 
be highlighted in her career-change resume and not her daily nursing and patientcare 
responsibilities. 
In other situations, the parallels between past experience and current objectives 
might not be so closely aligned. Consider John Mackam who, after 20 years in the 
construction industry, has now decided to seek a position in the field of accounting 
and finance, an area that has not been one of his primary responsibilities. 
Writing this resume will take more creativity to identify any and all relevant skills 
he might have (for example, setting project budgets, estimating project costs, writing 
reports, keeping records, and administering projects). The concept is the same 
as with the previous nursing example. The stretch to identify transferable skills 
might be more difficult, but it』s certainly not impossible. 
Whatever your situation or objectives, when preparing your resume you should 
keep in mind one critical fact: 
Your resume is a marketing tool written to sell YOU! 
HOW DO YOU ENTER A NEW CAREER? 
Your success in entering a new career field relies on two important factors: 
. Highlighting any relevant skills, qualifications, accomplishments, experiences, 
education, credentials, volunteer work, involvement with professional or civic 
associations, and more that tie directly into your current career objective. 
. Using an integrated job search campaign that will get you in front of decision 
makers at a wide array of companies in your field of interest. You can read 
much more about job search strategy in the next few pages of this chapter in 
the section titled 「How Do You Get the Jobs?」 
WHAT IS THE BEST RESUME STRATEGY FOR MAKING A SUCCESSFUL 
CAREER CHANGE? 
The single most important factor in making a career change is to remember that 
your resume must sell what you have to offer: 
. If you』re a teacher seeking to transition into a position in corporate training 
and development, sell the fact that you created new curricula, designed new 
xii 
Expert Resumes for Career Changers 

Introduction 
instructional programs, acquired innovative teaching materials, and trained 
new faculty. 
. If you』re a hands-on computer technician now seeking a position marketing 
new technology products, highlight the wealth of your technical expertise, your 
success in working with and supporting end-users, your ability to manage projects, 
and your strong communication skills. 
. If you』re an accountant pursuing opportunities in general management, sell 
your experience in policy and procedure development, business management, 
team building and leadership, strategic planning, and organizational development. 
When writing your resume, your challenge is to create a picture of knowledge, 
action, and results. In essence, you』re stating 「This is what I know, this is how I』ve 
used it, and this is how well I』ve performed.」 Success sells, so be sure to highlight 
yours. If you don』t, no one else will. 
WHERE ARE THE JOBS? 
The jobs are everywhere—from multinational manufacturing conglomerates to 
the small retail sales companies in your neighborhood; from high-tech electronics 
firms in Silicon Valley to 100-year-old farming operations in rural communities; 
from banks and financial institutions to hospitals and health-care facilities in every 
city and town. The jobs are everywhere. 
HOW DO YOU GET THE JOBS? 
To answer this question, we need to review the basic principle underlying job 
search: 
Job search is marketing! 
You have a product to sell—yourself—and the best way to sell it is to use all 
appropriate marketing channels just as you would for any other product. 
Suppose you wanted to sell televisions. What would you do? You』d market your 
products using newspaper, magazine, and radio advertisements. You might develop 
a company Web site to build your e-business, and perhaps you』d hire a field 
sales representative to market to major retail chains. Each of these is a different 
marketing channel through which you』re attempting to reach your audience. 
The same approach applies to job search. You must use every marketing channel 
that』s right for you. Unfortunately, there is no exact formula that works for everyone. 
What』s right for you depends on your specific career objectives—the type of 
position you want, the industry you』re targeting, your geographic restrictions (if 
you have any), your salary requirements, and more. 
Following are the most valuable marketing channels for a successful job search. 
These are ordered from most effective to least effective. 
xiii 

1. Referrals. There is nothing better than a personal referral to a company, either 
in general or for a specific position. Referrals can open doors that, in most 
instances, would never be accessible any other way. If you know anyone who 
could possibly refer you to a specific organization, contact that person immediately 
and ask for his or her assistance. This is particularly critical for career 
changers and will be, by far, your single best marketing strategy to land a new 
position. 
2. Networking. Networking is the backbone of every successful job search. 
Although you might consider it an unpleasant or difficult task, it is essential 
that you network effectively with your professional colleagues and associates, 
past employers, past co-workers, suppliers, neighbors, friends, and others who 
might know of opportunities that are right for you. Another good strategy is 
to attend meetings of trade or professional associations in your area that are for 
professions in occupations like those you』re seeking to enter. This is a wonderful 
strategy to make new contacts and start building your network in your new 
career field. And particularly in today』s nomadic job market—where you』re 
likely to change jobs every few years—the best strategy is to keep your network 
「alive」 even when you』re not searching for a new position. 
3. Responding to newspaper, magazine, and periodical advertisements. 
Although the opportunity to post job opportunities online has reduced the 
overall number of print advertisements, they still abound. Do not forget about 
this 「tried-and-true」 marketing strategy. If they』ve got the job and you have 
the qualifications—even if you are a career changer, it can be a perfect fit. 
4. Responding to online job postings. One of the most advantageous results of 
the technology revolution is an employer』s ability to post job announcements 
online and a job seeker』s ability to respond immediately via e-mail. It』s a wonder! 
In most (but not all) instances, these are bona fide opportunities, and it』s 
well worth your while to spend time searching for and responding to appropriate 
postings. However, don』t make the mistake of devoting too much time to 
searching the Internet. It can consume a huge amount of your time that you 
should spend on other job-search efforts. 
To expedite your search, here are the largest and most widely used online jobposting 
sites—presented alphabetically, not necessarily in order of effectiveness 
or value: 
xiv 
Expert Resumes for Career Changers 
http://careers.msn.com 
http://careers.yahoo.com 
www.americanjobs.com 
www.careerbuilder.com 
www.employmentguide.com 
www.dice.com 
www.flipdog.monster.com 
www.hirediversity.com 
www.hotjobs.com 
www.hotresumes.yahoo.com 
www.monster.com 
www.net-temps.com 
www.sixfigurejobs.com 

5. Posting your resume online. The Net is swarming with reasonably priced (if 
not free) Web sites where you can post your resume. It』s quick, easy, and the 
only passive thing you can do in your search. All of the other marketing channels 
require action on your part. With online resume postings, once you』ve 
posted, you』re done. You then just wait (and hope!) for some response. Again, 
it』s important not to invest too much time, energy, or anticipation in this 
approach. Your chances of landing a job this way are slim. But because it is 
quick, easy, and low- or no-cost, it is certainly a worthwhile activity. 
6. Targeted e-mail campaigns (resumes and cover letters) to recruiters. 
Recruiters have jobs, and you want one. It』s pretty straightforward. The only 
catch is to find the 「right」 recruiters who have the 「right」 jobs. Therefore, 
you must devote the time and effort to preparing the 「right」 list of recruiters. 
There are many resources on the Internet where you can access information 
about recruiters (for a fee), sort that information by industry (such as banking, 
sales, manufacturing, purchasing, transportation, finance, public relations, or 
telecommunications), and then cross-reference it with position specialization 
(such as management, technical, or administration). This allows you to identify 
the recruiters who would be interested in a candidate with your qualifications. 
Because these campaigns are transmitted electronically, they are easy and inexpensive 
to produce. Here are some sites to help with this activity: 
www.profileresearch.com 
www.kennedyinfo.com 
When working with recruiters, it』s important to realize that they do not work 
for you! Their clients are the hiring companies that pay their fees. They are not 
in business to 「find a job」 for you, but rather to fill a specific position with a 
qualified candidate, either you or someone else. To maximize your chances of 
finding a position through a recruiter or agency, don』t rely on just one or two, 
but distribute your resume to many that meet your specific criteria. 
A word of caution: Most recruiters are looking to fill specific positions 
with individuals with very specific qualifications. As a career changer, you are 
likely to find that recruiters are not your best source of job opportunities 
because they are not paid to 「think outside the box.」 If their client (the hiring 
company) has requested a candidate with experience in x, y, and z, recruiters 
are going to present only those job seekers with precisely that experience. 
Knowing that you』re attempting to change careers and might not have precisely 
the background that the company is looking for, recruiters might simply 
pass you by. Don』t be alarmed; it』s their job! But what this means for you as a 
career changer is that you should invest minimal effort toward recruiter searches 
and certainly shouldn』t think that it will be 「the」 approach for you. Quite 
likely, it will not. 
7. Targeted e-mail and print resume-mailing campaigns to employers. Just as 
with campaigns to recruiters (see item 6), you must be extremely careful to 
select just the right employers that would be interested in a candidate with 
your qualifications. The closer you stick to 「where you belong」 in relation 
to your specific experience, the better your response rate will be. Just as with 
recruiters, human resources professionals and hiring managers might have 
xv 
Introduction 

difficulty appreciating the unique set of skills and qualifications career changers 
bring to a position. 
If you are targeting companies in a technology industry, we recommend that 
you use e-mail as your preferred method for resume submission. However, if 
the companies you are contacting are not in the technology industry, we 
believe that print campaigns (paper and envelopes mailed the old-fashioned 
way) are a more suitable and effective presentation—particularly if you are a 
management or executive candidate. 
8. In-person 「cold calls」 to companies and recruiters. We consider this the 
least effective and most time-consuming marketing strategy. It is extremely difficult 
to just walk in the door and get in front of the right person, or any person 
who can take hiring action. You』ll be much better off focusing your time 
and energy on other, more productive channels. 
WHAT ABOUT OPPORTUNITIES IN CONSULTING AND CONTRACTING? 
Are you familiar with the term 「free agent」? It』s the latest buzzword for an independent 
contractor or consultant who moves from project to project and company 
to company as the workload dictates. If you have particular expertise (for example, 
new product development, business turnaround, corporate relocation, ad campaign 
design, or project management), this is an avenue that you might want to 
consider. For many career changers, this will not be a viable career alternative 
because it calls on specific expertise and experience that you might not want to 
use in your new career. But it is important enough that it does warrant a brief 
discussion. 
According to an article in Quality Progress magazine, 10 years ago less than 10 
percent of the U.S. workforce was employed as free agents. Currently, that number 
is greater than 20 percent and is expected to increase to 40 percent over the 
next 10 years. The demand for free agents is vast, and the market offers excellent 
career opportunities. 
The reason for this growth is directly related to the manner in which companies 
are now hiring—or not hiring—their workforces. The opportunity now exists for 
companies to hire on a 「per-project」 basis and avoid the costs associated with fulltime, 
permanent employees. Companies hire the staff they need just when they 
need them—and when they no longer need them, they』re gone. 
The newest revolution in online job search has risen in response to this demand: 
job-auction sites where employers bid on prospective employees. Individuals post 
their resumes and qualifications for review by prospective employers. The employers 
then competitively bid to hire or contract with each candidate. Also, employers 
can post projects that they want to outsource and prospective employees can bid 
on them. One well-established job-auction Web site is www.freeagent.com. Check 
it out. It』s quite interesting, particularly if you』re pursuing a career in consulting 
or contracting. Another good Web resource is www.freeagentnation.com, a support 
and information site for people pursuing this career path. 
xvi 
Expert Resumes for Career Changers 

Conclusion 
Career opportunities abound today, even for the career changer. It has never 
been easier to learn about and apply for jobs than it is now with all the Internet 
resources available to us. Your challenge is to arm yourself with a powerful resume 
and cover letter, identify the best ways to get yourself and your resume into the 
market, and shine during every interview. If you』re committed and focused, we 
can almost guarantee that you』ll make a smooth transition into your new career 
field and find yourself happily employed. 
xvii 
Introduction 

PART I 
Resume Writing, 
Strategy, and 
Formats 
CHAPTER 1: Resume-Writing Strategies for Career Changers 
CHAPTER 2: Writing Your Resume 
CHAPTER 3: Printed, Scannable, Electronic, and Web Resumes 

Resume-Writing Strategies for 
Career Changers 
If you』re reading this book, chances are you have decided to change 
your career direction; enter a new industry; or pursue a new, more 
fulfilling profession. Regardless of the underlying reasons for your 
career change, you are faced with some unique challenges in your 
job search and, more specifically, in how you write your resume. 
What can you do to capture employers』 attention, impress them 
with your qualifications and achievements, and not be put 「out of 
the running」 because you do not have experience in a particular 
industry or profession? 
Before we answer those questions and many others, let』s talk about 
who this book was written for—people representing just about 
every profession and industry imaginable. The only thing that our 
readers have in common is that each one has decided to make a 
career change for any one of a host of personal or professional reasons. 
Consider this book an excellent resource for tips, strategies, 
and techniques on resume writing if you are making a career change 
because of any of the following reasons: 
. Your original industry or profession has been extremely hard hit 
by economic recession or 「offshoring,」 and opportunities have 
virtually dried up. 
. You have always wanted to pursue a different career track but 
were unable to do so because of family, financial, or other personal 
obligations. 
. You fell into a position right out of college and pursued that 
career for years, and then woke up one day and realized it was 
time to do what you wanted to do and not what you were 「supposed」 
to do. 
. You are now in a position to pursue the lifelong dream or hobby 
that has been burning inside of you since your early days. 
. You are relocating to a new area where opportunities for individuals 
with your experience are quite limited and you need to 
open yourself to new opportunities and career challenges. 
CHAPTER 1 

Part I: Resume Writing, Strategy, and Formats 
4
. You have decided you want to pursue a career that will offer greater opportunities 
for career progression. 
. You are driven to make more money, and the best strategy to achieve this goal 
is to leave your current, low-paying industry or profession. 
. Your volunteer work has become increasingly important and you want to pursue 
professional opportunities with an association, a not-for-profit organization, 
or a similar entity. 
. You are frustrated by the lack of opportunities and the tremendous volatility in 
the corporate marketplace and have decided to pursue a career with federal, 
state, or local government where you believe your job will be more stable. 
. You retired from your original career and have now decided to return to work 
in a different, yet more personally rewarding, position. 
. You are tired of the tremendous responsibilities associated with your position 
and want to downsize your career into a less-stressful job. 
For every job seeker—those currently employed and those not currently working—
a powerful resume is an essential component of the job search campaign. In 
fact, it is virtually impossible to conduct a search without a resume. It is your calling 
card that briefly, yet powerfully, communicates the skills, qualifications, experience, 
and value you bring to a prospective employer. It is the document that will 
open doors and generate interviews. It is the first thing people will learn about 
you when you forward it in response to an advertisement, and it is the last thing 
they』ll remember when they』re reviewing your qualifications after an interview. 
Your resume is a sales document, and you are the product! You must identify the 
features (what you know and what you can do) and benefits (how you can help an 
employer) of that product, and then communicate them in a concise and hardhitting 
written presentation. Remind yourself over and over, as you work your way 
through the resume process, that you are writing marketing literature designed to 
sell a new product—YOU—into a new position. 
Your resume can have tremendous power and a phenomenal impact on your job 
search. So don』t take it lightly. Rather, devote the time, energy, and resources that 
are essential to developing a resume that is well written, visually attractive, and 
effective in communicating who you are and how you want to be perceived. 
The Top Nine Strategies for an Effective Resume 
Following are the nine core strategies for writing effective and successful resumes. 
RESUME STRATEGY #1: WHO ARE YOU AND HOW DO YOU 
WANT TO BE PERCEIVED? 
Now that you』ve decided to change your career direction, the very first step is to 
identify your career interests, goals, and objectives. This task is critical because it is 
the underlying foundation for what you include in your resume, how you include 

5 
Chapter 1: Resume-Writing Strategies for Career Changers 
it, and where you include it. Knowing that you want to make a career change is 
not enough. To write a powerful and effective resume, you must know—to some 
degree of certainty—the type or types of position you will be seeking. 
There are two concepts to consider here: 
. Who you are: This relates to what you have done professionally and/or academically. 
Are you a sales representative, contract administrator, training professional, 
engineer, banker, scientist, technologist, or management executive? 
What is it that you have done for a living all these years? Who are you? 
. How you want to be perceived: This is critical and relates to your current 
career objectives. Consider the following scenario: You』re a customer service 
representative in the telecommunications industry and you』ve decided to pursue 
opportunities in personnel training and development, where you believe 
you will be more personally rewarded. Rather than focus your resume on your 
customer service career, focus it on the skills you』ve acquired in that career 
track that relate to a position in training and development. Specifically, you』ll 
want to include information about employee training programs that you』ve 
helped to create and deliver, one-on-one training that you』ve provided, consultations 
with management about internal training needs, any experience you 
have in developing and designing training materials, any other personnel experience 
you may have (for example, hiring, orientation, employee development 
planning), your public-speaking experience, and, of course, your outstanding 
communication skills. 
Here』s another example: You』re a successful insurance sales associate, but 
you』ve had enough of that career: you』re bored, you』re unfulfilled, and you』re 
ready for new challenges. You』re somewhat uncertain as to your specific career 
objective at this point, but you do know you want an 「inside」 job that will use 
your strong planning, analytical, financial-reporting, and related skills. Rather 
than focus on your chronological work experience that will put tremendous 
emphasis on your insurance experience, prepare a resume that highlights all the 
relevant skills you bring to the position—the skills we outlined previously, along 
with any relevant achievements. Allow the beginning of your resume to focus 
on all that you』ve accomplished and the value you bring to a new employer as 
you want them to perceive it; then, just briefly list your work history at the 
end. 
The strategy is to connect these two concepts by using the who you are information 
that ties directly to the how you want to be perceived message to determine 
what information to include in your resume. By following this strategy, you』re 
painting a picture that allows a prospective employer to see you as you want to 
be seen—as an individual with the qualifications for the type of position you are 
pursuing. 

WARNING: If you prepare a resume without first clearly identifying what your 
objectives are and how you want to be perceived, your resume will have no 
focus and no direction. Without the underlying knowledge of 「This is what I 
want to be,」 you do not know what to highlight in your resume. As a result, the 
document becomes a historical overview of your career and not the sales document 
it should be in order to facilitate your successful career change. 
RESUME STRATEGY #2: SELL IT TO ME…DON』T TELL IT TO ME 
We』ve already established the fact that resume writing is sales. You are the product, 
and you must create a document that powerfully communicates the value of that 
product. One particularly effective strategy for accomplishing this is the 「Sell It to 
Me…Don』t Tell It to Me」 strategy, which impacts virtually every word you write 
on your resume. 
If you 「tell it,」 you are simply stating facts. If you 「sell it,」 you promote it, advertise 
it, and draw attention to it. Look at the difference in impact between these 
examples: 
Tell It Strategy: Managed start-up of a new 100-employee teleclass 
center. 
Sell It Strategy: Directed team of 12 in the successful start-up, 
staffing, policy/procedure development, budgeting, and operations 
design for a new $1.4 million teleclass center. 
Tell It Strategy: Coordinated all secretarial, clerical, and administrative 
functions for large commodities export company. 
Tell It Strategy: Implemented a series of process improvements that 
reduced staffing requirements 20%, increased daily productivity 30%, 
and reduced billing errors 14% for a large commodities export company. 
Full responsibility for all secretarial, clerical, and administrative 
functions. 
Tell It Strategy: Set up PCs for newly hired sales and service staff. 
Sell It Strategy: Installed more than 100 PCs and implemented customized 
applications to support nationwide network of sales and service 
staff for one of the world』s largest insurance companies. Provided 
ongoing troubleshooting and technical support that reduced PC downtime 
by 38% over a 6-month period. 
Part I: Resume Writing, Strategy, and Formats 
6 

7 
Chapter 1: Resume-Writing Strategies for Career Changers 
What』s the difference between 「telling it」 and 「selling it」? In a nutshell… 
Telling It Selling It 
Describes features. Describes benefits. 
Tells what and how. Sells why the 「what」 and 「how」 are 
important. 
Details activities. Includes results. 
Focuses on what you did. Details how what you did benefited 
your employer, department, team 
members, students, and so on. 
RESUME STRATEGY #3: USE KEYWORDS 
No matter what you read or who you talk to about searching for jobs, the concept 
of keywords is sure to come up. Keywords (or, as they were previously known, 
buzz words) are words and phrases that are specific to a particular industry or profession. 
For example, keywords for the manufacturing industry include productionline 
operations, production planning and scheduling, materials management, 
inventory control, quality, process engineering, robotics, systems automation, integrated 
logistics, product specifications, project management, and many, many more. 
When you use these words and phrases—in your resume, in your cover letter, or 
during an interview—you are communicating a very specific message. For example, 
when you include the word 「merchandising」 in your resume, your reader will 
most likely assume that you have experience in the retail industry—in product 
selection, vendor/manufacturing relations, in-store product display, inventory 
management, mark-downs, product promotions, and more. As you can see, people 
will make inferences about your skills based on the use of just one or two specific 
words. 
Here are a few other examples: 
. When you use the words investment finance, people will assume you have 
experience with risk management, mergers, acquisitions, initial public offerings, 
debt/equity management, asset allocation, portfolio management, and more. 
. When you mention sales, readers and listeners will infer that you have experience 
in product presentations, pricing, contract negotiations, customer 
relationship management, new product introduction, competitive product 
positioning, and more. 
. By referencing Internet technology in your resume, you convey that you 
most likely have experience with Web site design, Web site marketing, 
metatags, HTML, search-engine registration, e-learning, and more. 
. When you use the words human resources, most people will assume that 
you are familiar with recruitment, hiring, placement, compensation, benefits, 
training and development, employee relations, human resources information 
systems (HRIS), and more. 
Keywords are also an integral component of the resume-scanning process, whereby 
employers and recruiters electronically search resumes for specific terms to find 

candidates with the skills, qualifications, and credentials for their particular hiring 
needs. Over the past several years, keyword scanning has dramatically increased in 
its popularity because of its ease of use and efficiency in identifying prime candidates. 
Every job seeker today must stay on top of the latest trends in technologybased 
hiring and employment to ensure that their resumes and other job-search 
materials contain the 「right」 keywords to capture the interest of prospective 
employers. 
In organizations where it has been implemented, electronic scanning has replaced 
the more traditional method of an actual person reading your resume (at least initially). 
Therefore, to some degree, the only thing that matters in this instance is 
that you have included the 「right」 keywords to match the company』s or the 
recruiter』s needs. Without them, you will most certainly be passed over. 
Of course, in virtually every instance your resume will be read at some point by 
human eyes, so it』s not enough just to throw together a list of keywords and leave 
it at that. In fact, it』s not even necessary to include a separate 「keyword summary」 
on your resume. A better strategy is to incorporate keywords naturally into the 
text within the appropriate sections of your resume. 
For career changers, keywords are particularly relevant and require a good deal 
of thought, because you do not necessarily want to include keywords that are 
descriptive of your past experiences. Rather, you want to include keywords that 
reflect your current career goals so that those words are the ones that will get your 
resume noticed and not passed over. There are basically two ways to accomplish 
this: 
. In sections throughout your resume, integrate keywords from your past 
experiences that directly relate to your current career goals. Referring back 
to the example we gave of a customer service representative seeking to transition 
into a position in personnel training and development, that individual did 
have experience in personnel training, new employee orientation, training program 
design, and the like. Those are the keywords that should be highlighted 
on the resume. Even though these tasks might have been a minor part of the 
career changer』s experience, they are relevant to their current goals and, therefore, 
should be highlighted on the resume. 
. Include an 「Objective」 section on your resume that states the type of 
position that you are seeking and the associated responsibilities. For example, 
「Seeking a position in purchasing management where I can utilize my 
strong skills in research, analysis, negotiations, and product management.」 
This is the recommended strategy if you do not have the appropriate experience 
(keywords) in your background to include in the career summary and 
experience sections on your resume that will support your current career goals. 
Keep in mind, too, that keywords are arbitrary; there is no defined set of keywords 
for a secretary, production laborer, police officer, teacher, electrical engineer, construction 
superintendent, finance officer, sales manager, or chief executive officer. 
Employers searching to fill these positions develop a list of terms that reflect the 
specifics they desire in a qualified candidate. These might be a combination of professional 
qualifications, skills, education, length of experience, and other easily 
Part I: Resume Writing, Strategy, and Formats 
8 

9 
Chapter 1: Resume-Writing Strategies for Career Changers 
defined criteria, along with 「soft skills,」 such as organization, time management, 
team building, leadership, problem-solving, and communication. 
NOTE: Because of the complex and arbitrary nature of keyword selection, 
we cannot overemphasize how vital it is to be certain that you include in your 
resume all of the keywords that summarize your skills as they relate to your current 
career-change objectives. 
How can you be sure that you are including all the keywords, and the right 
keywords? Just by describing your work experience, achievements, educational 
credentials, technical qualifications, objective, and the like, you might naturally 
include most of the terms that are important in your new career field. To crosscheck 
what you』ve written, review online or newspaper job postings for positions 
that are of interest to you. Look at the precise terms used in the ads and be 
sure you have included them in your resume (as appropriate to your skills and 
qualifications). 
Another great benefit of today』s technology revolution is our ability to find instant 
information, even information as specific as keywords for hundreds of different 
industries and professions. Refer to the appendix for a listing of Web sites that list 
thousands of keywords, complete with descriptions. These are outstanding 
resources. 
RESUME STRATEGY #4: USE THE 「BIG」 AND SAVE THE 「LITTLE」 
When deciding what to include in your resume, try to focus on the 「big」 things— 
new programs, special projects, cost savings, productivity and efficiency improvements, 
new products, technology implementations, and more. Give a good, 
broad-based picture of what you were responsible for and how well you did it. 
Here』s an example: 
Supervised daily sales, customer service, and maintenance-shop operations 
for a privately owned automotive repair facility. Managed a crew of 
12 and an annual operating budget of $300,000 for supplies and materials. 
Consistently achieved/surpassed all revenue, profit, quality, and production 
objectives. 
Then, save the 「little」 stuff—the details—for the interview. With this strategy, you 
will accomplish two things: 
. You』ll keep your resume readable and of a reasonable length (while still selling 
your achievements). 
. You』ll have new and interesting information to share during the interview, 
instead of merely repeating what is already on your resume. 
Using the preceding example, when discussing this experience during an interview 
you could elaborate on your specific achievements—namely, improving productivity 
and efficiency ratings, reducing annual operating and material costs, 

improving employee training, strengthening customer relations, increasing sales 
volume, and managing facility upgrades. 
RESUME STRATEGY #5: MAKE YOUR RESUME 「INTERVIEWABLE」 
One of your greatest challenges is to make your resume a useful interview tool. 
Once the employer has determined that you meet the primary qualifications for a 
position (you』ve passed the keyword scanning test or initial review) and you are 
contacted for a telephone or in-person interview, your resume becomes allimportant 
in leading and prompting your interviewer during your conversation. 
Your job, then, is to make sure the resume leads the reader where you want to go 
and presents just the right organization, content, and appearance to stimulate a 
productive discussion. To improve the 「interviewability」 of your resume, consider 
these tactics: 
. Make good use of Resume Strategy #4 (Use the 「Big」 and Save the 「Little」) 
to invite further discussion about your experiences. 
. Be sure your greatest 「selling points」 are featured prominently, not buried 
within the resume. 
. Conversely, don』t devote lots of space and attention to areas of your background 
that are irrelevant or about which you feel less than positive; you』ll 
only invite questions about things you really don』t want to discuss. This is particularly 
true for career changers who want their resumes to focus on the skills 
that will be needed in their new profession and not necessarily on skills they 
acquired in past positions. 
. Make sure your resume is highly readable—this means plenty of white space, 
an adequate font size, and a logical flow from start to finish. 
RESUME STRATEGY #6: ELIMINATE CONFUSION WITH STRUCTURE 
AND CONTEXT 
Keep in mind that your resume will be read very quickly by hiring authorities! You 
might agonize over every word and spend hours working on content and design, 
but the average reader will skim quickly through your masterpiece and expect to 
pick up important facts in just a few seconds. Try to make it as easy as possible for 
readers to grasp the essential facts: 
. Be consistent. For example, put job titles, company names, and dates in the 
same place for each position. 
. Make information easy to find by clearly defining different sections of your 
resume with large, highly visible headings. 
. If relevant to your new career path, define the context in which you worked 
(for example, the organization, your department, and the specific challenges 
you faced) before you start describing your activities and accomplishments. 
Part I: Resume Writing, Strategy, and Formats 
10 

RESUME STRATEGY #7: USE FUNCTION TO DEMONSTRATE 
ACHIEVEMENT 
When you write a resume that focuses only on your job functions, it can be dry 
and uninteresting, and it will say very little about your unique activities and contributions. 
Consider the following example: 
Responsible for all aspects of consumer lending at the branch level. 
Now, consider using that same function to demonstrate achievement and see what 
happens to the tone and energy of the sentence. It becomes alive and clearly communicates 
that you deliver results: 
Processed and approved more than $30 million in secured and unsecured 
consumer loans for Wachovia』s largest branch operation in Memphis, 
Tennessee. Achieved and maintained a less than 2% write-off for unrecoverable 
loans (18% less than the industry average). 
Try to translate your functions into achievements and you』ll create a more powerful 
resume presentation. 
RESUME STRATEGY #8: REMAIN IN THE REALM OF REALITY 
We』ve already established that resume writing is sales. And, as any good salesperson 
does, one feels somewhat inclined to stretch the truth, just a bit. However, be 
forewarned that you must stay within the realm of reality. Do not push your skills 
and qualifications outside the bounds of what is truthful. You never want to be in 
a position where you have to defend something that you』ve written on your 
resume. If that』s the case, you』ll lose the job opportunity before you ever get the 
offer. 
RESUME STRATEGY #9: BE CONFIDENT 
You are unique. There is only one individual with the specific combination of 
employment experience, qualifications, achievements, education, and special skills 
that you have. In turn, this positions you as a unique commodity within the competitive 
job search market. To succeed, you must prepare a resume that is written 
to sell you and highlight your qualifications and your successes as they relate to 
your current career-change goals. If you can accomplish this, you will have won 
the job search game by generating interest, interviews, and offers. 
There Are No Resume-Writing Rules 
One of the greatest challenges in resume writing is that there are no rules to the 
game. There are certain expectations about information that you will include: 
principally, your primary skills, employment history, and educational qualifications. 
Beyond that, what you include is entirely up to you and what you have done in 
your career. You have tremendous flexibility in determining how to include the 
information you have selected. In chapter 2, you』ll find a wealth of information on 
11 
Chapter 1: Resume-Writing Strategies for Career Changers 

each possible category you might include in your resume, the type of information 
to be placed in each category, preferred formats for presentation, and lots of other 
information and samples that will help you formulate your best resume. 
Although there are no rules, there are a few standards to live by as you write your 
resume. The following sections discuss these standards in detail. 
CONTENT STANDARDS 
Content is, of course, the text that goes into your resume. Content standards 
cover the writing style you should use, items you should be sure to include, items 
you should avoid including, and the order and format in which you list your qualifications. 
Writing Style 
Always write in the first person, dropping the word 「I」 from the front of each 
sentence. This style gives your resume a more aggressive and more professional 
tone than the passive third-person voice. Here are some examples: 
First Person 
Manage 22-person team responsible for design and market commercialization 
of a new portfolio of PC-based applications for Marley』s $100 million 
consumer-sales division. 
Third Person 
Mr. Reynolds manages a 22-person team responsible for the design and 
market commercialization of a new portfolio of PC-based applications for 
Marley』s $100 million consumer-sales division. 
By using the first-person voice, you are assuming 「ownership」 of that statement. 
You did such-and-such. When you use the third-person voice, 「someone else」 did 
it. Can you see the difference? 
Phrases to Stay Away From 
Try not to use phrases such as 「responsible for」 and 「duties included.」 These 
words create a passive tone and style. Instead, use active verbs to describe what 
you did. 
Compare these two ways of conveying the same information: 
Responsible for all marketing and special events for the store, including 
direct mailing, in-store fashion shows, and new-product introductions and 
promotions. 
OR 
Part I: Resume Writing, Strategy, and Formats 
12 

13 
Chapter 1: Resume-Writing Strategies for Career Changers 
Orchestrated a series of marketing and special-event programs for Macy』s 
Reston, one of the company』s largest and most profitable operating locations. 
Managed direct-mail campaigns, in-store fashion shows, and newproduct 
introductions and promotions. 
Resume Style 
The traditional chronological resume lists your work experience in reversechronological 
order (starting with your current or most recent position). The 
functional style deemphasizes the 「where」 and 「when」 of your career and instead 
groups similar experience, talents, and qualifications regardless of when they 
occurred. 
Today, however, most resumes follow neither a strictly chronological nor strictly 
functional format; rather, they are an effective mixture of the two styles usually 
known as a 「combination」 or 「hybrid」 format. 
Like the chronological format, the hybrid format includes specifics about where 
you worked, when you worked there, and what your job titles were. Like a functional 
resume, a hybrid emphasizes your most relevant qualifications—perhaps 
within chronological job descriptions, in an expanded summary section, in several 
「career highlights」 bullet points at the top of your resume, or in project summaries. 
Most of the examples in this book are hybrids and show a wide diversity of 
organizational formats that you can use as inspiration for designing your own 
resume. 
We strongly recommend hybrid-format resumes for career changers. They allow 
you to begin your resume with an intense focus on skills, competencies, experience, 
accomplishments, and more that are directly related to your new career 
objective. Then, to substantiate a solid work experience, employment history is 
briefly listed with a focus on specific achievements, responsibilities, and projects 
that again relate to that individual』s current career goals. 
Resume Formats 
Resumes, which are principally career summaries and job descriptions, are most 
often written in a paragraph format, a bulleted format, or a combination of both. 
Following are three job descriptions, all very similar in content, yet presented in 
each of the three different writing formats. The advantages and disadvantages of 
each format are also addressed. 

Paragraph Format 
Business Manager 1989 to 2005 
Smith Ag Production Company, Garnerville, Arkansas 
Purchased run-down, debt-ridden farming operation and transformed it 
into a near showplace, honored as one of the best commercial Angus 
operations in southern Arkansas. Developed a far-reaching network 
throughout the agricultural industry and with leaders in state government, 
banking, and commercial lending. 
Held full management authority for cattle and alfalfa production generating 
2,500+ tons of hay per year and running up to 500 stock cows. 
Hired, trained, and supervised all employees. Managed budgets of 
$750,000 annually and more than $2 million in operating lines of credit. 
Directed the sale/purchase of all commodities to support business operations. 
Gained an in-depth knowledge of the commercial agricultural industry 
and its unique financial, economic, and operating challenges. 
Advantages 
Requires the least amount of space on the page. Brief, succinct, and to the point. 
Disadvantages 
Achievements get lost in the text of the paragraphs. They are not visually distinctive, 
nor do they stand alone to draw attention to them. 
Bulleted Format 
Business Manager 1989 to 2005 
Smith Ag Production Company, Garnerville, Arkansas 
. Purchased run-down, debt-ridden farming operation and transformed 
it into a near showplace, honored as one of the best commercial 
Angus operations in southern Arkansas. 
. Developed a far-reaching network throughout the agricultural industry 
and with leaders in state government, banking, and commercial 
lending. 
. Held full management authority for cattle and alfalfa production generating 
2,500+ tons of hay per year and running up to 500 stock 
cows. 
Part I: Resume Writing, Strategy, and Formats 
14 

. Hired, trained, and supervised all employees. 
. Managed budgets of $750,000 annually and more than $2 million 
in operating lines of credit. 
. Directed the sale/purchase of all commodities to support business 
operations. 
. Gained an in-depth knowledge of the commercial agricultural industry 
and its unique financial, economic, and operating challenges. 
Advantages 
Quick and easy to peruse. 
Disadvantages 
Responsibilities and achievements are lumped together, with everything given 
equal value. In turn, the achievements get lost and are not immediately 
recognizable. 
Combination Format 
Business Manager 1989 to 2005 
Smith Ag Production Company, Garnerville, Arkansas 
Held full management authority for cattle and alfalfa production generating 
2,500+ tons of hay per year and running up to 500 stock cows. 
Hired, trained, and supervised all employees. Managed budgets of 
$750,000 annually and more than $2 million in operating lines of credit. 
Directed the sale/purchase of all commodities to support business operations. 
. Purchased run-down, debt-ridden farming operation and transformed 
it into a near showplace, honored as one of the best commercial 
Angus operations in southern Arkansas. 
. Developed a far-reaching network throughout the agricultural industry 
and with leaders in state government, banking, and commercial 
lending. 
. Gained an in-depth knowledge of the commercial agricultural industry 
and its unique financial, economic, and operating challenges. 
Advantages 
Our recommended format. Clearly presents overall responsibilities in the introductory 
paragraph and then accentuates each achievement as a separate bullet. 
15 
Chapter 1: Resume-Writing Strategies for Career Changers 

Disadvantages 
If you don』t have clearly identifiable accomplishments, this format is not effective. 
It also may shine a glaring light on the positions where your accomplishments 
were less notable. For career changers, past accomplishments might not be 
relevant to current career objectives, and therefore this format might be less 
appropriate. 
You』ll find numerous other examples of how to best present your employment 
experience in the resume samples that follow in chapters 4 through 12. Chapter 2 
discusses formats you can use to highlight your skills and achievements more 
prominently than your work history. In many career-change situations, this 
approach is critical to get yourself noticed and not passed over. 
E-Mail Address and URL 
Be sure to include your e-mail address prominently at the top of your resume. As 
we all know, e-mail has become one of the most preferred methods of communication 
between employers and job seekers. If you don』t yet have an e-mail address, 
visit www.yahoo.com, www.hotmail.com, or www.netzero.com, where you can get 
a free e-mail address that you can access through the Web on any computer with 
an Internet connection. 
In addition to your e-mail address, if you have a URL (Web site address) where 
you have posted your Web resume, be sure to also display that prominently at the 
top of your resume. For more information on Web resumes, refer to chapter 3. 
PRESENTATION STANDARDS 
Presentation focuses on the way your resume looks. It relates to the fonts you use, 
the paper you print it on, any graphics you might include, and how many pages 
your resume should be. 
Typestyle 
Use a typestyle (font) that is clean, conservative, and easy to read. Stay away from 
anything that is too fancy, glitzy, curly, and the like. Here are a few recommended 
typestyles: 
Part I: Resume Writing, Strategy, and Formats 
16 

Although it is extremely popular, Times New Roman is our least preferred typestyle 
simply because it is overused. More than 90 percent of the resumes we see 
are printed in Times New Roman. Your goal is to create a competitive-distinctive 
document, and, to achieve that, we recommend an alternative typestyle. 
Your choice of typestyle should be dictated by the content, format, and length of 
your resume. Some fonts look better than others at smaller or larger sizes; some 
have 「bolder」 boldface type; some require more white space to make them readable. 
Once you』ve written your resume, experiment with a few different typestyles 
to see which one best enhances your document. 
Type Size 
Readability is everything! If the type size is too small, your resume will be difficult 
to read and difficult to skim for essential information. Interestingly, a too-large 
type size, particularly for senior-level professionals, can also give a negative impression 
by conveying a juvenile or unprofessional image. 
As a general rule, select type from 10 to 12 points in size. However, there』s no 
hard-and-fast rule, and a lot depends on the typestyle you choose. Take a look at 
the following examples: 
Very readable in 9-point Verdana: 
Difficult to read in too-small 9-point Gill Sans: 
Concise and readable in 12-point Times New Roman: 
A bit overwhelming in too-large 12-point Bookman Old Style: 
17 
Chapter 1: Resume-Writing Strategies for Career Changers 

Part I: Resume Writing, Strategy, and Formats 
18 
Type Enhancements 
Bold, italics, underlining, and CAPITALIZATION are ideal to highlight certain 
words, phrases, achievements, projects, numbers, and other information to which 
you want to draw special attention. However, do not overuse these enhancements. 
If your resume becomes too cluttered with special formatting, nothing stands out. 
NOTE: Resumes intended for electronic transmission and computer scanning 
have specific restrictions on typestyle, type size, and type enhancements. We 
discuss these details in chapter 3. 
Page Length 
For most industries and professions, the 「one- to two-page rule」 for resume writing 
still holds true. Keep it short and succinct, giving just enough information to 
pique your readers』 interest. However, there are many instances when a resume 
can be longer than two pages. For example: 
. You have an extensive list of technical qualifications that are relevant to 
the position for which you are applying. You might consider including these 
on a separate page as an addendum to your resume. 
. You have extensive educational training and numerous credentials/certifications, 
all of which are important to include. You might consider including 
these on a separate page as an addendum to your resume. 
. You have an extensive list of special projects, task forces, and committees 
to include that are important to your current career objectives. You might 
consider including these on a separate page as an addendum to your resume. 
. You have an extensive list of professional honors, awards, and commendations. 
This list is tremendously valuable in validating your credibility and distinguishing 
you from the competition, and deleting it from your resume would 
be a disadvantage. It might be best to let your resume run to three, four, or 
even five pages to include this information. Just be sure that what you are 
including is relevant to your new career direction. 
If you create a resume that』s longer than two pages, make it more reader-friendly 
by carefully segmenting the information into separate sections. Your sections 
might include a career summary, work experience, education, professional or 
industry credentials, honors and awards, technology and equipment skills, publications, 
public-speaking engagements, professional affiliations, civic affiliations, 
volunteer experience, foreign-language skills, and other relevant information you 
want to include. Put each into a separate category so that your resume is easy to 
peruse and your reader can quickly see the highlights. You』ll read more about each 
of these sections in chapter 2. 
Paper Color 
Be conservative. White, ivory, and light gray are ideal. Other 「flashier」 colors are 
inappropriate for most individuals unless you are in a highly creative industry and 
your paper choice is part of the overall design and presentation of a creative 
resume. 

Graphics 
An attractive, relevant graphic can really enhance your resume. When you look 
through the sample resumes in chapters 4 through 12, you』ll see some excellent 
examples of the effective use of graphics to enhance the visual presentation of 
a resume. Just be sure not to get carried away; be tasteful and relatively 
conservative. 
White Space 
We』ll say it again—readability is everything! If people have to struggle to read 
your resume, they simply won』t make the effort. Therefore, be sure to leave plenty 
of white space. It really does make a difference. 
ACCURACY AND PERFECTION 
The very final step, and one of the most critical in resume writing, is the proofreading 
stage. It is essential that your resume be well written; visually pleasing; and 
free of any errors, typographical mistakes, misspellings, and the like. We recommend 
that you carefully proofread your resume a minimum of three times, and 
then have two or three other people also proofread it. Consider your resume an 
example of the quality of work you will produce on a company』s behalf. Is your 
work product going to have errors and inconsistencies? If your resume does, it 
communicates to a prospective employer that you are careless, and this is the 「kiss 
of death」 in job search. 
Take the time to make sure that your resume is perfect in all the little details that 
do, in fact, make a big difference to those who read it. 
19 
Chapter 1: Resume-Writing Strategies for Career Changers 

CHAPTER 2 
Writing Your Resume 
For many job seekers, resume writing is not at the top of the list of 
fun and exciting activities! How can it compare to landing a new 
account, cutting costs, introducing new technology, streamlining 
operations, or starting a new production plant? In your perception, 
we』re sure that it cannot. 
However, resume writing can be an enjoyable and rewarding task. 
When your resume is complete, you can look at it proudly, reminding 
yourself of all that you have achieved. It is a snapshot of your 
career and your success. When it』s complete, we guarantee you』ll 
look back with tremendous self-satisfaction as you launch and successfully 
manage your job search. 
As the very first step in finding a new position or advancing your 
career, resume writing can be the most daunting of all tasks in your 
job search. If writing is not one of your primary skills or a past job 
function, it might have been years since you』ve actually sat down 
and written anything other than e-mail or notes to yourself. Even 
for those of you who write on a regular basis, resume writing is 
unique. It has its own style and a number of peculiarities, as with 
any specialty document. 
Recommended Resume-Writing Strategy and 
Formats for Career Changers 
Writing career-change resumes is a unique challenge, and many of 
the strategies and formats that the more 「typical」 job seeker uses 
are generally not applicable for career changers. Standard formats 
most often put an emphasis on past work experience, along with 
the responsibilities and achievements of each of those positions. If 
you』re a career changer, most likely your goal is to downplay your 
specific work experience and job titles on your resume while highlighting 
your skills and core competencies as they relate to your 
current objectives. 

22 
Part I: Resume Writing, Strategy, and Formats 
CAREER-CHANGER STRATEGIES 
In chapter 1 we provided an overview of strategies; here we get down to the nuts 
and bolts of deciding what to include in your resume (the strategies) and how to 
organize and present it (the format). As with every good resume, it』s important to 
start out with a clear understanding of your ultimate target so that your resume is 
a clear and sharply focused presentation of qualifications for that target. 
Know Your Career Goal 
Before you even begin to start writing your career-change resume, you must know 
the specific type(s) of position(s) you are going after. This will give your resume a 
「theme」 around which you can build the entire document. Your 「theme」 (or 
objective) should dictate everything that you include in your resume, how you 
include it, and where. Writing a career-change resume is all about creating a picture 
of how you want to be perceived by a prospective employer—a picture that 
closely mirrors the types of people who are hired in that career field. 
From researching the type of career you want to pursue, you will have collected a 
great deal of information about the duties and responsibilities for positions in that 
field. You should then carefully review your past employment experience, educational 
background, volunteer work, professional affiliations, civic affiliations, and 
more to identify skills you』ve acquired that are transferable to your new career. 
These, then, are the items that become the foundation of your resume. 
WARNING: If you don』t know what your objective is—you only know that you 
want to change careers—we strongly urge that you spend some time investigating 
potential career tracks to determine your overall areas of interest. Without 
this knowledge, you cannot focus your resume in any one particular direction 
and, as a result, it simply becomes a recitation of your past work experience. To 
effectively position you for new career opportunities, your resume must have a 
theme and a focus. If you』re having difficulty determining your objective, you 
might want to consider hiring a career coach who can help you critically evaluate 
your skills and qualifications, match them to potential career opportunities, 
explore new professions, and guide you in setting your direction. 
Identify Your Transferable Skills 
Transferable skills are the foundation for every successful career-change resume. If 
you』re not sure how to identify your transferable skills, here』s an easy way to do 
just that. First, review advertisements for positions that are of interest. You can get 
this information from newspapers, professional journals, and hundreds of online 
resources. You can also talk to and network with people who are already working 
in your new career field and ask them to give you feedback regarding their specific 
responsibilities, the challenges they face, the opportunities that are available, how 
to get into the field, and so much more. 
Once you』ve collected this information, make a detailed list of the specific requirements 
for these jobs (for example, budgeting, staff training, staff supervision, project 
management, statistical analysis, and customer relationship management). Be as 

23 
Chapter 2: Writing Your Resume 
comprehensive as possible, even if the list goes on and on for pages. Then, go 
through the list and highlight each of the skills in which you have some experience 
from your work, education, or outside activities. Finally, take some time to think 
of specific examples of how you』ve used those skills. Used in your resume, these 
「success stories」 will be powerful proof that you already possess the very skills and 
competencies you want to use in your new job. 
NOTE: There is no need to describe these skills as 「transferable」 in your 
resume, cover letter, or conversations during your job search. Why highlight the 
fact that your skills are not directly related to the field you want to pursue? 
Quite simply, these are skills you possess, experience you own, and activities 
you have accomplished. They are the foundation of your performance in past 
experiences and in your new role. 
It is important to remember that your entire background counts—everything that 
you』ve ever done—from your 10-year sales career to your 6-year volunteer position 
coordinating your local Special Olympics. Just think of the great skills you 
acquired in event planning, logistics, volunteer training, fund raising, media affairs, 
and contract negotiations. Those skills are just as important to include in your 
career-change resume as any other skills you acquired in a paid position. 
SAMPLE FORMATS AND SITUATIONS FOR CAREER-CHANGE RESUMES 
Following are three excellent examples of career-change resumes, all of which 
focus on transferable skills, but each of which uses a different format and structure 
to highlight those skills. Think about which of these formats and styles is most 
appropriate for you, based on your particular situation and career objectives. It is 
very unlikely that you will find a format that exactly 「matches」 your life, experience, 
and educational credentials. Use the following examples as the foundation 
for your resume, customizing and reformatting as necessary to create your own 
winning resume. 
Charles: A New Career After Additional Education 
Charles was a most interesting job seeker. After a successful career in building 
maintenance, he returned to college to earn a graduate degree in Counseling 
Psychology in preparation for changing his career track. He had always had a passion 
for counseling and knew that to successfully change careers, he would have to 
get the requisite academic training. 
Charles』s resume begins with a brief, yet hard-hitting listing of his core skills and 
competencies as they relate to the field of counseling. The headline format that 
was used (「COUNSELING/HUMAN RELATIONS」) clearly identifies 「who」 
Charles is and 「what」 he wants. Then, at the top of the list is his master』s degree, 
a necessity for anyone pursuing a professional career in counseling. The other 
items highlight his core skills, the types of clients he has worked with, and professional 
credentials. This format is particularly effective because the reader can simply 
glance and 「get it all,」 rather than having to read through paragraphs of text. 

24 
Part I: Resume Writing, Strategy, and Formats 
Immediately following his summary is detailed information about Charles』s educational 
qualifications. Note that specific coursework is included as a great strategy 
to highlight his specific areas of training while being sure to include all the buzz 
words (or keywords) that are relevant to a career in counseling. Although Charles 
cannot say that he necessarily has 「hands-on」 experience in each of these areas, he 
can include them as areas of training. Not only will these catch a reader』s attention, 
but they will also get Charles』s resume selected if it is run through scanning 
technology that is searching for those specific terms. 
The next section is detailed information about Charles』s eight-month counseling 
internship. The job description is comprehensive and clearly creates the perception 
that Charles is an experienced counseling professional, despite the fact that this job 
was an internship. 
Most important to note about this resume is that all of page 1 focuses on counseling 
and relevant skills. You never realize that Charles is a maintenance supervisor 
until you turn to page 2. 
The writer was also very clever in how she formulated Charles』s job description. 
Of course, it is obvious that he』s a maintenance supervisor—we can』t change the 
facts. However, much of the job description focuses on skills, responsibilities, projects, 
and more that required strong counseling, communication, and interpersonal 
skills. All of a sudden the maintenance man begins to disappear and the counselor 
begins to emerge. 

CHARLES M. SUGARMANN 
608 Covington Lane (267) 291-4866 
Newtown, PA 18940 csugarmann@dotresume.com 
COUNSELING / HUMAN RELATIONS 
Master's Degree 
Adolescents & Adults 
Drug & Alcohol Abuse 
EAP & HMO Precertification 
Assessments & Treatment Plans 
Group, Individual, and Family Counseling 
Supervision, Administration, Coordination 
EDUCATION 
M.A., Counseling Psychology, Immaculata University, Immaculata, PA, 1/2004 
Maintained 3.7 GPA while working full-time and taking an average of 6 credits per semester. 
Courses: Adolescent Counseling, Appraisal in Counseling, Brief Strategic Therapy, Counseling 
Theory & Practice, Crisis Interventions, Ethical & Legal Issues in Counseling, Family Interventions, 
Gestalt Approach—Counseling, Group Counseling Theory & Practice, Human Growth & 
Development, Lifestyle & Career Development, Psychopathology, Research & Evaluation, Strategies 
for 「At-Risk」 Students, Substance Abuse Counseling 
Labs: Counseling Diverse Populations, Counseling Skills, Group Dynamics 
B.B.A., Temple University, Philadelphia, PA, 1/1994 
EXPERIENCE 
REHAB CENTER AT ARDMORE, PA, 5/2003–12/2003 
A drug and alcohol outpatient rehabilitation facility for adults, adolescents, and families 
Counselor Intern 
Counseled adult and adolescent substance abusers in group, individual, and family sessions using 
education, psychodrama, psychotherapy, solution-focused counseling, cognitive-behavioral therapy, and 
person-centered counseling. Performed psychosocial assessments, developed treatment plans, and 
documented case activity. Precertified clients for HMO and EAP coverage. Recruited AA (Alcoholics 
Anonymous) and NA (Narcotics Anonymous) members to chair 12-step meetings for adolescents. 
.. Helped family members move from a state of powerlessness to active participation in client』s 
therapy and life through education and awareness of family dynamics. 
.. Achieved numerous individual successes; for example, helped client gain acceptance by peers upon 
return to work, enabled counseling to proceed smoothly by helping to resolve medication problem 
of dual MH/D&A client, and counseled former drug dealer who is now a scholarship student. 
.. Commended by supervisor for relating well with clients and establishing an excellent rapport. 
continued 
Resume for Charles M. Sugarmann (written and designed by Jan Holliday, MA, NCRW, of Arbridge 
Communications). 
25 
Chapter 2: Writing Your Resume 

CHARLES M. SUGARMANN 
page 2 
EXPERIENCE 
continued 
ST. MARK』S ACADEMY, Norristown, PA, 3/1996–present 
A Catholic high school with 950 students and 100 staff members 
Maintenance Supervisor, 2/1998–present 
Head Groundskeeper, 1/1997–2/1998 
Maintenance Man, 3/1996–1/1997 
As maintenance supervisor, oversee staff of 10 to maintain school building and grounds. Serve as liaison 
to organizations that rent school facilities and to archdiocesan headquarters for special capital projects. 
Work with Delaware County Community Service to coordinate tasks for adolescents and adults 
performing work at the school in lieu of jail time—teach skills, where necessary, and apply counseling 
principles to make program run smoothly and to the benefit of all. Review grant proposals to advise on 
jobs that can be delegated to community-service workers. 
.. Praised by school president for success of community-service program. 
.. Sought out by students and maintenance staff for help with daily problems. 
.. Served as junior varsity softball coach for 5 years and as freshman basketball coach for 1 year. 
.. Ensured completion of work in all classrooms and restored amicable relationship between teachers 
and maintenance department by reinstituting use of service request form. 
.. Averted building fire through quick response; placed on list of national fire heroes by Curt Weldon, 
a member of the United States House of Representatives. 
PRIOR EXPERIENCE in construction/home improvement, real estate sales, and tourism. 
COMPUTER SKILLS 
Experience with Microsoft Word and specialized spreadsheet applications. 
Part I: Resume Writing, Strategy, and Formats 
26 

27 
Chapter 2: Writing Your Resume 
Peter: From Attorney to Educator 
Peter was a practicing attorney with more than 20 years of experience. Now he 
wanted to make a change and, since teaching had always been his passion, he 
decided to pursue that career on a full-time basis. His primary objective was a 
position teaching legal studies to junior and senior high school students, but he 
would also look at other related teaching opportunities. 
Peter』s resume begins with a comprehensive career summary that clearly identifies 
his two areas of expertise—teaching and the law. The resume then follows with a 
strong summary of his relevant teaching, program-development, classroommanagement, 
and public-speaking skills, with concurrent emphasis on his areas of 
teaching specialization (for example, accounting, business law, and professional 
legal liability). The summary creates the perception of an individual with a wealth 
of teaching experience in a variety of professional settings. 
The second section is Peter』s education. As you can see, this section clearly 
demonstrates that he has the academic credentials to support his teaching specializations. 
The next and most substantial section is Peter』s employment history. Rather than 
focus on his actual legal practice, however, the resume highlights Peter』s teaching, 
mentoring, and public-speaking experience—his transferable skills related to his 
current objective. People will review this resume and see someone who was an 
attorney but devoted a tremendous amount of his professional time to teaching. 
As such, he has positioned himself as a well-qualified candidate for an appropriate 
teaching position. When reviewing this resume, the reader does not 「see」 an 
attorney, but rather 「sees」 a teacher. 
The writer used a highly effective strategy of creating a new hierarchy of skills, 
where teaching became the primary emphasis in the resume and Peter』s law career 
became secondary. 

Part I: Resume Writing, Strategy, and Formats 
28 
PETER JONES, JR. 
98 Ben Franklin Drive Home (850) 222-3333 
Unit 5B, The Esplanade Work: (850) 222-4444 
Pensacola Beach, FL 32561 peterjones@midway.net Home Fax: (850) 222-7777 
EDUCATOR/ATTORNEY AT LAW 
Accomplished trainer and facilitator, experienced in the design and implementation of dynamic, stateof-
the-art education and training programs for colleges, public educational organizations, small 
businesses, and large corporations. Encourage active student participation and engagement in 
learning, instilling in students a sense of self-direction by extending and enhancing the learning 
process. Creative and intuitive problem solver, cheerfully meeting challenges. Core Competencies include 
.. Training & Development .. Accounting 
.. Classroom Motivation Techniques .. Business Law 
.. Instructional Design & Development .. Professional Legal Liability 
.. Adult Education Training & Facilitation .. Corporate & Individual Income Tax 
.. College & Corporate Educational Course 
Design 
.. Mediation/Alternative Dispute 
Resolution 
EDUCATION 
J.D., Juris Doctor 
FLORIDA STATE UNIVERSITY COLLEGE OF LAW, Tallahassee, FL 
B.S., Accounting 
FLORIDA STATE UNIVERSITY, Tallahassee, FL 
CERTIFICATIONS: Supreme Court of Florida Certified Family Law Mediator 
PROFESSIONAL LICENSES: Attorney At Law—Florida 
Certified Public Accountant—Florida 
PROFESSIONAL EXPERIENCE 
PETER JONES, ATTORNEY AT LAW — Pensacola, FL JAN 1990–PRESENT 
Attorney At Law 
Direct operations with full responsibility for P&L, business development, client relationship 
management, case management, staff recruitment, and training. 
Key Achievements: 
.. Professional presenter/spokesperson at numerous continuing-education seminars in Tampa, 
Miami, and Pensacola, Florida. Areas of discussion included taxation, qualified retirement plans, 
accountants』 legal liability, family law, mediation/alternative dispute resolution, and estate 
planning. 
.. Outstanding mentor and coach: Educated, trained, mentored, and motivated employees, 
stimulating them to higher levels of performance. 
.. Successfully created Peter Jones, Attorney At Law, as a financially viable start-up business, 
demonstrating decisive, proactive, and action-driven entrepreneurial leadership. 
Resume for Peter Jones, Jr. (written and designed by Jennifer Rushton, CRW, of Keraijen). 

PETER JONES, JR. Page 2 
Professional Experience, Continued 
.. Established and maintained excellent business relationships with clients from diverse 
backgrounds through consistent demonstration of professionalism, preparedness, and good 
business ethics. 
STEWARTS, BROOKS, MATTHEWS & TRENT — Pensacola, FL OCT 1977–DEC 1990 
Attorney/ Shareholder 
Key Achievements: 
.. Facilitated continuing-education seminars, conducting instructor-led training to 25–100 attorney 
and CPA participants. 
.. Pioneered the development of numerous educational training programs in income tax and 
accounting for non-business majors as an adjunct professor at The University of West Florida. 
.. Initiated efforts to continually improve operations by developing the first legal assistant 
(paralegal) pool for use by the firm members. 
.. Key player in the development of a 「structured settlement」 approach to financial settlements in 
personal injury and wrongful death cases, resulting in favorable tax treatments for plaintiffs. 
SMITH, WALLACE & COLLINS— Pensacola, FL JUN 1975– OCT 1977 
Associate Attorney 
Key Achievements: 
.. Collaborated with associates in developing the condominium ownership concept in Florida; 
contributed to the taxation issues concerning the evolving concept of condominium ownership. 
COOPERS & LYBRAND— Pensacola, FL MAR 1973–JUN 1975 
Taxation Specialist 
Key Achievements: 
.. Designed and taught educational lessons to enhance student knowledge in taxation and 
accounting as an adjunct professor at The University of South Florida. 
.. Instrumental in developing and presenting continuing-education courses on tax law changes to 
members and guests of the firm. 
PROFESSIONAL AFFILIATIONS 
Member, Estate Planning Councils of Tampa 
Member, Florida State & Local Bar Associations 
Member, Florida Institute of Certified Public Accountants 
COMMUNITY ACTIVITIES 
Legal Member, Ombudsman Committee 
Speaker, High School 『Life Sciences』 classes 
29 
Chapter 2: Writing Your Resume 

30 
Part I: Resume Writing, Strategy, and Formats 
Mike: A Functional Resume to Support His Transition from Educator to 
Top Business Executive 
Although, as we discussed in chapter 1, combination or hybrid resume formats are 
preferred style, there are instances when a functional resume can be the best presentation 
of skills. As you review Mike Burns』 resume, you will see that is certainly 
the case. After 13 years as a teacher and elementary school principal, Mike wanted 
to transfer his skills and qualifications into a corporate career track where he felt 
greater opportunities would exist for career growth and compensation. 
Just like Charles』s resume, Mike』s begins with a headline format (「SEASONED 
MANAGER AND ADMINISTRATOR…Developing Strategic Plans/Managing 
Projects/Leading Operations and People」). This is one of our favorite formats 
because it allows the reader to quickly identify 「who」 the job seeker is. 
Mike』s Executive Profile is just that—a profile of an accomplished executive who 
has experience in virtually all key management disciplines. As you』ll note, this section 
highlights finance, critical thinking, leadership, decision making, process management, 
relationship building, and many other skills, all of which are essential 
characteristics of a senior-level business manager. This section creates just the right 
perception of Mike without mentioning that he』s an elementary principal. 
The third section of this resume is exceptionally strong and is the bulk of the 
remaining information that Mike shares about his background. Although Mike』s 
actual employment experience is very briefly listed at the bottom of page 2, it is 
not the focus on this document. Rather, the third section highlights his particular 
areas of expertise and related projects, accomplishments, and responsibilities. 
Again, it』s not until you get halfway through page 2 that you are aware that Mike 
is an elementary principal. 
Note that in the short section that lists Mike』s employment, no job descriptions 
are used. The only information included in that section, beyond employers and 
job titles, is his list of professional honors and awards. This clearly communicates 
that Mike is a producer who delivers results and wins recognition from his 
employer. 
Mike』s education is included at the end of this resume because it is related to education 
and, therefore, the writer did not want to draw attention to it. And, finally, 
the resume ends with a great quote that highlights his management competencies 
and not his teaching competency. 

31 
Chapter 2: Writing Your Resume 
MIKE BURNS 
77002 Borgert Avenue Home: (763) 555-3789 
Anoka, MN 55304 Office: (763) 555-0562 
mikeburns@anok.net 
SEASONED MANAGER AND ADMINISTRATOR 
Developing Strategic Plans / Managing Projects / Leading Operations and People 
EXECUTIVE PROFILE 
.. More than seven years of senior-level experience in the administration of fiscally challenged organizations. Organized, takecharge 
professional with exceptional follow-through abilities and excellent management skills; able to plan and oversee 
projects/programs from concept to successful conclusion. 
.. A hands-on manager and critical thinker who can learn quickly, develop expertise, and produce immediate contributions in 
systems, analysis, business operations, and motivational team management. Possess a valuable blending of leadership, creative, 
and analytical abilities that combine efficiency with imagination to produce bottom-line results. 
Core Strengths & Capabilities 
Shared Decision Making .. Budget Development & Administration .. Staff / Team Training & Development 
Operations Management .. Goal Setting & Strategic Planning .. Human Resources Leadership 
Customer Care .. Cross-Functional Relationship Building .. Process Management .. Ideas & Opportunities 
Consensus Building .. Productivity & Efficiency Improvement .. Service Design & Delivery Systems 
Analysis & Assessment .. Organizational Communications .. Grant Writing .. Public Speaking .. 「Can-Do」 Mindset 
RELEVANT CAREER SUCCESSES 
STAFF TRAINING & DEVELOPMENT / HUMAN RESOURCES MANAGEMENT 
.. Directed human resource activities for two facilities with yearly budgets of $2 million and $4 million, respectively. 
.. Established a successful Staff Mentoring Program in Plymouth. Collaborated with tenured staff to develop a threeyear 
plan toward easing new staff』s transitions into the field. Paired tenured and new staff one-to-one. 
.. Led staff training opportunities with an average yearly budget of $40,000, providing much of the training myself. 
.. Hired professional, support, and all other staff. Directly supervised more than 70 employees. 
.. Proactively hired and teamed 20 new staff members within budget, accommodating Anoka』s 300-student increase. 
BUDGET & FISCAL MANAGEMENT / CAPITAL DEVELOPMENT 
.. Individually managed an average annual building budget of $4 million. Served on an administrative team managing a yearly 
$25 million budget (faced with an average $1 million in cuts each year). 
.. Weathered student population increase from 550 to 850 in three years by streamlining operations, cutting costs, 
and creatively raising funds, including co-authoring a successful $30,000 grant to hire a Behavior Planning Specialist. 
.. Played a key leadership and support role under the acting superintendent to lead a successful 2000 Building Bond 
Referendum Campaign. Results included a balanced budget and $6 million in new building construction. Also served 
on a team that successfully passed a $4 million referendum in 2001. 
Resume for Mike Burns (written and designed by Barbara Poole, CPRW, CRW, of Hire Imaging). 

Part I: Resume Writing, Strategy, and Formats 
32 
MIKE BURNS / RELEVANT CAREER SUCCESSES CONTINUED 
RELATIONSHIP BUILDING & COMMUNICATIONS 
.. Excelled at establishing and nurturing collaborative relationships with staff, parents, administrators, students, and other 
community members to clarify goals and communicate progress. 
.. Rallied community and parental support in school districts by sharing with them a vision based on the belief that all 
children are gifted and talented in their own way. 
.. Frequently served as public speaker to small and large groups: Graduation Emcee, Banquet Emcee, and University of 
Minnesota Educational Administration Class Presenter. 
.. Led monthly 「Fun Night」 recognition for volunteers, increasing attendance by 300+ per event. 
.. Acted as liaison with staff, families, and the school board. Commended for leading unified decision-making efforts. 
.. Directed the production of a school newsletter to foster school/community communications and connections. 
OPERATIONS MANAGEMENT 
.. Directed food service, custodial and maintenance, computer and media services, front office, and bussing operations as 
well as teaching/non-teaching staff activities for two community schools. 
.. Scheduled and coordinated facility utilization. 
.. Supervised maintenance and custodial staff; redefined performance standards to streamline operations. 
.. Handled all repair and maintenance requests, and supervised staff in their implementation. 
.. Headed the integration and upkeep of technology applications including voice mail, computer, and Internet. 
EVENT MANAGEMENT 
.. Initiated and/or coordinated numerous programs and events. 
.. Initiated Spanish, science, and language arts curriculum; a knowledge bowl; and a goal-setting conference. 
.. Spearheaded and coordinated career events, holiday events, school-wide enrichment themes, and other activities. 
LEADERSHIP & TEAM ROLES 
Graduation Standards .. Leadership Team .. District Strategic Planning .. Building President 
Advisory Board .. Co-Op Mentor Board .. Title I Coordinator .. Student Council Advisor 
Parent Involvement Council .. Curriculum Committees .. Staff Development Coordinator .. Construction Leadership 
CAREER PATH 
ANOKA PUBLIC SCHOOLS—Anoka, MN 1999– present 
Elementary Principal 
.. Honored in 2001 as 「Outstanding Service Award」 recipient, a distinguished award given to only 5 out of 450 
statewide employees annually. 
.. First administrator to ever receive the award. 
.. Second first-year employee to be honored with this award. 
PLYMOUTH PUBLIC SCHOOLS—Plymouth, MN 1991–1999 
Elementary Principal (1996–1999) 
Superintendent Intern (Superintendent) (1998) 
Fifth-Grade Teacher (1992–1996) 
.. At the age of 29, based on my performance, was hired in 1996 as the youngest principal in the state of Minnesota. 
EDUCATION 
UNIVERSITY OF MINNESOTA—Minneapolis, MN 
Specialist』s Degree, Educational Leadership and Administration 2000 
Master』s Degree, Educational Leadership and Administration 1996 
Bachelor』s Degree, Elementary Education 1992 
「I was immensely impressed with Mike』s performance from my very first contact with him … he has strong communication 
skills, an excellent background, and intelligence that provides him with a quick perception of most situations … he was quickly 
recognized for his sincerity, genuine interest in others, and leadership qualities … he has enriched the entire community.」 
Sam Johnson, Superintendent, Plymouth Public Schools 

33 
Chapter 2: Writing Your Resume 
WHY FORMAT IS SO IMPORTANT 
To see how important the right format is to the success of your resume and job 
search, carefully review the following two resumes. They are prime examples of 
how critical it is for career changers to bring their transferable skills to the forefront 
of the resume and let other, non-related experience become secondary (even 
if that experience is where they』ve spent the majority of their careers). 
Both resumes are for the same job seeker but use a different format and strategy. 
When you read the first resume, which follows the traditional chronological format, 
you』re instantly drawn to the fact that Mary is a classroom teacher. Her 
teaching career has been solid but is certainly not supportive of her current objective 
to transition into an outside sales position. 
Now look at Mary』s second resume. What you see is a talented sales professional 
with experience in sales, relationship building, customer service, communications, 
organization, planning, and follow-through. Two-thirds of this resume is devoted 
to her sales skills, accomplishments, and experience, while the remainder briefly 
summarizes her teaching background. This format instantly changes the perception 
of who Mary is. She』s no longer 「just a classroom teacher.」 Rather, she』s 
an experienced sales professional who will bring value to any sales position. 
The writer (Louise Garver, MA, JCTC, CMP, CPRW, MCDP, CEIP, of Career 
Directions in Connecticut) did an excellent job of changing the perception 
of 「who」 Mary is to closely align with her current career objectives. 

Part I: Resume Writing, Strategy, and Formats 
34 
MARY A. DANVERS 
466 Forester Drive 
Baltimore, MD 21099 
Tel: (415) 877-9976 
E-mail: danvers@earthlink.net 
CAREER FOCUS: SALES 
PROFILE 
Outgoing, energetic professional with a successful record in challenging positions. Currently employed 
as a full-time classroom teacher with previous experience in sales, customer relationship management, 
customer service, and fund raising. Excellent communication and interpersonal relationship skills. 
Proven ability to establish and achieve professional and business objectives. Experienced 
presenter/trainer with excellent listening skills and a positive demeanor. Adept in identifying customer 
needs and creatively solving problems. Seeking new professional challenges and opportunities. 
Computer proficient with MS Word and Excel, Lotus 1-2-3, and Internet research. 
Foreign-language fluency in Spanish. 
EMPLOYMENT EXPERIENCE 
ARLINGTON PUBLIC SCHOOLS, Baltimore, MD .. 1998 to present 
Spanish Teacher 
.. Design and present curriculum in level 1 and 2 Spanish-language courses at a middle school and high 
school; effectively manage classes comprised of 30 students. 
.. Develop and implement innovative lesson plans that stimulate students』 interest in the learning 
process. 
.. Combine lecture and demonstration with audiovisuals and other materials to enhance presentations. 
.. Demonstrate effective leadership and encourage team concepts to accomplish organizational goals. 
.. Initiated, created, and provide guidance to the Spanish Club. 
HARRINGTON STORES, Baltimore, MD .. 1998 to 1992 
Sales Associate 
WALLACE UNIVERSITY 2000 CAMPAIGN, Baltimore, MD .. 1989 to 1991 
Fund-raiser 
LANCER ESTATES, Baltimore, MD .. 1990 
Sales Assistant 
MARRIETTA & ASSOCIATES, Baltimore, MD .. 1987 to 1989 
Staff Accountant & Auditor 
EDUCATION 
B.S., Business Administration 
Major in Accounting and Minor in Spanish 
WALLACE UNIVERSITY, Baltimore, MD, 1993 
Mary』s resume in chronological format. 

35 
Chapter 2: Writing Your Resume 
MARY A. DANVERS 
466 Forester Drive 
Baltimore, MD 21099 
Tel: (415) 877-9976 
E-mail: danvers@earthlink.net 
CAREER FOCUS: SALES 
Contributing to a company』s success through application of key skills: Sales, Relationship Building, 
Customer Service, Persuasive Communications, Organization, Planning, and Follow-Through. 
PROFILE 
Outgoing, energetic professional with a successful record in challenging positions involving extensive 
communications with management, the general public, and peers. Proven ability to establish and achieve 
professional and business objectives. Experienced presenter/trainer with excellent listening skills and a 
positive demeanor. Adept in identifying customer needs and creatively solving problems. Computer 
proficient with MS Word and Excel, Lotus 1-2-3, and Internet research. Foreign-language fluency in Spanish. 
SELECTED ACCOMPLISHMENTS 
.. 
.. 
.. 
.. 
.. 
Consistently ranked among the top 3 sales producers at Harrington Stores, exceeding weekly 
quotas. Effective in promoting products and creating displays that attracted customer attention. 
Cultivated long-term customer relationships that resulted in 80% referral/repeat business, 
contributing to business growth at Harrington Stores. 
Recognized as one of the top 3 fund-raisers in generating $75,000 for Wallace University』s 2000 
Campaign. Contacted and persuaded physicians and other professionals to contribute. 
Generated prospective buyers』 interest by effectively describing property features; provided 
referrals to real estate agents at Lancer Estates. 
Contributed to successful fund-raising activities for the Special Olympics and Variety Club that 
benefited handicapped children. 
SALES EXPERIENCE 
Sales Associate .. HARRINGTON STORES, Baltimore, MD .. 1988 to 1992 
Fund-raiser .. WALLACE UNIVERSITY 2000 CAMPAIGN, Baltimore, MD .. 1989 to 1991 
Sales Assistant .. LANCER ESTATES, Baltimore, MD .. 1990 
CURRENT EMPLOYMENT 
ARLINGTON PUBLIC SCHOOLS, Baltimore, MD .. 1998 to present 
Spanish Teacher 
Design and present curriculum in level 1 and 2 Spanish-language courses at a middle school and high 
school; effectively manage 30-student classes. Develop and implement innovative lesson plans that 
stimulate students』 interest in the learning process. Combine lecture and demonstration with 
audiovisuals and other materials to enhance presentations. Demonstrate effective leadership and 
encourage team concepts to accomplish organizational goals. Initiated, created, and provide guidance to 
the Spanish Club. 
Prior Experience: Staff Accountant and Auditor, MARRIETTA & ASSOCIATES, Baltimore, MD 
EDUCATION 
B.S., Business Administration 
Major in Accounting and Minor in Spanish 
WALLACE UNIVERSITY, Baltimore, MD, 1993 
Mary』s new resume, which emphasizes her sales and customer relationship management skills while 
effectively downplaying her teaching background. 

36 
Part I: Resume Writing, Strategy, and Formats 
Step-by-Step: Writing the Perfect Resume 
This section is a detailed discussion of the various sections that you might include 
in your resume (for example, Career Summary, Professional Experience, 
Education, Technical Qualifications, Professional Memberships, Public Speaking, 
Publications, Honors and Awards, and Volunteer Experience), what each section 
should include, and where to include it. 
CONTACT INFORMATION 
Before we get into the major sections of the resume, let』s briefly address the very 
top section: your name and contact information. 
Name 
You』d think writing your name would be the easiest part of writing your resume! 
But there are several factors you might want to consider: 
. Although most people choose to use their full, formal name at the top of a 
resume, it has become increasingly more acceptable to use the name by which 
you prefer to be called. 
. Bear in mind that it』s to your advantage when readers feel comfortable calling 
you for an interview. Their comfort level may decrease if your name is genderneutral, 
difficult to pronounce, or very unusual; they don』t know how to ask 
for you. You can make it easier for them by following these examples: 
Lynn T. Cowles (Mr.) 
(Ms.) Michael Murray 
Tzirina (Irene) Kahn 
Ndege 「Nick」 Vernon 
Address 
You should always include your home address on your resume. If you use a postoffice 
box for mail, include both your mailing address and your physical residence 
address if possible. 
An exception to this guideline is when you are posting your resume on the 
Internet. For security purposes, it is a good idea to include just your phone and 
e-mail contact as well as possibly your city and state with no street address. 
Telephone Number(s) 
Your home telephone number must be included so that people can pick up the 
phone and call you immediately. In addition, you can also include a mobile phone 
number (refer to it as 「mobile」 rather than 「cellular,」 to keep up with current terminology) 
or a pager number (however, this is less desirable because you must call 
back to speak to the person who called you). You can include a private home fax 
number, if it can be accessed automatically. 

37 
Chapter 2: Writing Your Resume 
E-mail Address 
Without question, if you have an e-mail address, include it on your resume. E-mail 
is now often the preferred method of communication in job search, particularly in 
the early stages of each contact. If you do not have an e-mail account, you can 
obtain a free, accessible-anywhere address from a provider such as 
www.yahoo.com, www.hotmail.com, or www.netzero.com. 
As you look through the samples in this book, you』ll see how resume writers have 
arranged the many bits of contact information at the top of a resume. You can use 
these as models for presenting your own information. The point is to make it as 
easy as possible for employers to contact you! 
Page Two 
We strongly recommend that you include your name, phone number, and e-mail 
address at the top of the second page of your resume and any additional pages. If, 
by chance, the pages get separated, you want to be sure that people can still contact 
you, even if they have only page 2 of your resume. 
Now, let』s get into the nitty-gritty of the core content sections of your resume. 
CAREER SUMMARY 
The Career Summary is the section at the top of your resume that summarizes and 
highlights your knowledge and expertise. You might be thinking, 「But shouldn』t 
my resume start with an Objective?」 Although many job seekers still use Objective 
statements, we believe that a Career Summary is a much more powerful introduction. 
The problem with Objectives is that they are either too specific (limiting you 
to an 「Electrical Engineering position」) or too vague (doesn』t everyone want 「a 
challenging opportunity with a progressive organization offering the opportunity 
for growth and advancement」?). In addition, objective statements can be read as 
self-serving because they describe what you want rather than suggesting what you 
have to offer an employer. 
In contrast, an effective Career Summary allows you to position yourself as you 
want to be perceived, and this is particularly important for people changing 
careers. A Career Summary allows you to immediately 「paint a picture」 of yourself 
that directly supports your current career objective. 
It is critical that this section focus on the specific skills, qualifications, and achievements 
of your career that are related to your objectives. Your summary is not a 
historical overview of your career. Rather, it is a concise, well-written, and sharp 
presentation of information designed to sell you into your next position. 

38 
Part I: Resume Writing, Strategy, and Formats 
This section can have various titles, such as the following: 
Career Summary Management Profile 
Career Achievements Professional Qualifications 
Career Highlights Professional Summary 
Career Synopsis Profile 
Executive Profile Summary 
Expertise Summary of Achievement 
Highlights of Experience Summary of Qualifications 
Or, as you will see in the Headline Format example shown later, your summary 
does not have to have any title at all. 
The Career Summary section can be the single most important section on any 
career-changer』s resume because of its content—the skills, qualifications, achievements, 
technical competencies, and other facts that you offer that are in line with 
your current career objectives. Your goal is to capture your reader』s attention and 
immediately communicate the value you bring to their organization. If you are 
able to bring your relevant skills to the forefront, you will have favorably positioned 
yourself before a prospective employer; the fact that your prior work experience 
is in a different profession or industry becomes much less significant. 
A Career Summary is a great thing because it allows you to include skills and competencies 
that you』ve acquired through volunteer work, training, internships, sabbaticals, 
association memberships, and other activities. The skills you include in 
your Summary do not have to be as a direct result of paid work experience. This is 
wonderful news for career changers! Remember, a summary is just that—a summary 
of the things that you do best—and it doesn』t matter where you learned to 
do them. 
The Career Summary probably will be the focal point of your resume. Be sure to 
package and sell all of your qualifications as they relate to your current career 
goals. Don』t be concerned if your Career Summary is longer than normal. This 
section is the foundation for your entire resume, so be thorough so you』re sure to 
sell yourself into your next job. 
Here are five sample Career Summaries. Consider using one of these as the template 
for developing your Career Summary, or use them as the foundation to create 
your own presentation. You will also find some type of Career Summary in just 
about every resume included in chapters 4 through 12. Closely review them as 
well to find a format and style that』s in line with your specific needs. 

39 
Chapter 2: Writing Your Resume 
Bullet Format 
Career Change: Government employee with diverse work experience seeking new 
career as manager of administrative affairs in 「corporate」 America. 
HIGHLIGHTS 
.. 15 years of increasingly responsible experience at various administrative levels. 
.. Numerous college-level business courses and in-house training programs. 
.. Outstanding follow-up skills; goal-driven; always seek to bring projects to completion on 
time and within budget. 
.. Self-starter who sees what has to be done and then does it. 
.. Recipient of many Outstanding Service Awards. 
RELEVANT SKILLS AND EXPERIENCE 
Office Technology 
.. Mastery of MS Office Suite (Word, Excel, Access) and Windows 2002 environment. 
.. Expertise in other software packages (SAS, WordPerfect, CODAP, SPSS, PROFS, 
CorelDRAW, Lotus 1-2-3). 
.. Keyboarding skills of 50 wpm. 
Administration 
.. Developed and managed operating budgets. 
.. Scheduled and taught training classes. 
.. Served on personnel screening and selection panels. 
.. Organized nationwide management conferences. 
Leadership 
.. Supervised 7 to 9 employees as Team Leader for the Special Projects Task Force. 
.. Coordinated development, implementation, and operation of an advanced information 
systems application supporting employees worldwide. 
.. Honored with an Outstanding Leadership Award—Administrative Division. 
Writing 
.. Wrote policy statements, procedures manuals, and programs of instruction. 
.. Wrote user manuals for 6 new system implementations. 
.. Wrote comprehensive personnel, asset, and resource analysis reports. 
This career changer had a wealth of experience working for the federal government 
in a variety of administrative, training, and project support positions. 
Knowing that she wanted to transition out of the government, her core skills and 
qualifications were presented in a 「skills-based」 format with no mention of her 
government background. In turn, her skills are precisely the skills one would need 
for a position in corporate administration. 

40 
Part I: Resume Writing, Strategy, and Formats 
Although this individual』s primary job responsibilities have been in sales and service, 
he also had years of experience in training his own staff. As such, and based 
on his current career goal, the summary was used to highlight his relevant training 
and development experience. 
Core Competencies Summary Format 
Career Change: Entrepreneur/owner of a small retail business now seeking a 
career in corporate finance and accounting. 
After 20 years as a self-employed business owner, this individual had acquired a 
wealth of experience in finance and accounting. Rather than focus his resume on 
the diversity of his management and entrepreneurial experience, all of the skills 
Headline Format 
Career Change: Telecommunications engineering manager seeking new career in 
international telecommunications sales. 
INTERNATIONAL BUSINESS PROFESSIONAL 
Telecommunications Products, Solutions & Technologies 
MBA, Executive Management, Harvard University 
Cornell University Executive Sales Leadership 
PROFESSIONAL QUALIFICATIONS SUMMARY 
CORPORATE FINANCE & ACCOUNTING 
Manufacturing / Retail / Food Service 
.. Budget Development & Administration .. Revenue & Expense Forecasting 
.. Profit & Loss Reporting .. Long-Range Fiscal Planning 
.. Cash Flow Planning & Control .. ROI, ROA & ROE Analysis 
.. Capital Expenditures .. Contract Negotiations 
.. Benefits Administration .. Policy & Procedure Development 
Although this individual』s background was principally in managing the design and 
development of telecommunications products and technologies, the summary was 
written to downplay his technical expertise while highlighting his strong general 
management, international, and industry-related experience. 
Paragraph Format 
Career Change: Corporate sales and service manager seeking new career in corporate 
training and development. 
CAREER SUMMARY 
TRAINING & DEVELOPMENT PROFESSIONAL with proven expertise in the design and 
implementation of cost-effective staff training, e-learning, customer service, sales 
management, and marketing programs. Recognized for innovation and creativity in 
designing real-world training programs that focus on the development of core skills and 
competencies. Talented speaker, motivator, and group facilitator. Skilled in seminar and 
conference planning/logistics. 

and qualifications listed focus on his current career goals and clearly position him 
as a well-qualified financial executive. 
Project Format 
Career Change: Business manager of a small bookkeeping-supply company now 
seeking a career as a computer programmer and applications developer. 
During this job seeker』s 12-year career, he had risen through the ranks to hold a 
relatively senior-level management position directing daily business, sales, and personnel 
operations. During the past five years, he had also spearheaded all technology 
development and implementation projects for the company (as well as several 
projects at a technical school he was attending). These projects became the cornerstone 
of his new career-change resume to create the perception that he is a skilled 
programmer and technologist. 
PROFESSIONAL EXPERIENCE 
As a career changer, how much information you include in your Professional 
Experience section will depend entirely on how relevant that experience is to your 
current career objectives. If relevant (or if just parts of it are relevant), you』ll want 
to be sure to highlight that information—in detail—on your resume. If irrelevant, 
you』ll want to be very brief with your job descriptions, if you include them at all. 
As discussed previously, the best strategy for a career changer might be a functional 
or hybrid format focusing on skills and qualifications while downplaying work 
experience. Read further and you』ll understand why. 
Writing your Professional Experience section might take you the longest of any 
section of your resume. Suppose, for example, that you had the same position 
for 10 years. How can you consolidate all that you have done into one short section? 
If, on the opposite end of the spectrum, you』ve had several short-term jobs
41 
Chapter 2: Writing Your Resume 
PROFESSIONAL QUALIFICATIONS 
Programmer / Technologist with 5+ years of experience with C/C++, Java (JDK 1.2), 
Visual Basic 5, Oracle (SQL, SQL*Plus, PL/SQL), DataEase, Windows 2000, and UNIX. 
Major projects have included 
.... Point-of-Sale (POS) System for The Tech Corner, Inc. Created a normalized 
relational database (using DataEase on a Windows 2000 network) to provide 
complete invoicing, billing, accounts receivable, and accounts payable 
management for a $2 million company with 200 active accounts. 
.... Client-Service Sales Module in Java for Sounds Systems LLC. Using TCP/IP 
sockets, connected GUI front end to console application, allowing user to query 
server for price, availability, and credit status. 
.... Sales Module in Visual Basic for class project. Created GUI front end to 
Access database, allowing input of customer information, parts numbers, and 
quantities and automatically generating orders, invoices, and sales summaries. 
.... Billing System in Oracle for class project. Generated users, tables, views, 
sequences, and triggers using SQL, SQL*Plus, and PL/SQL to create Oracle 
database. Imported data and used Developer 2000 to create forms. 

42 
Part I: Resume Writing, Strategy, and Formats 
over the past several years, how can you make your experience seem substantial, 
noteworthy, and relevant? And, for all of you whose experience is in between, 
what do you include, how, where, and why? 
These are not easy questions to answer. In fact, the most truthful response to each 
question is, 「it depends.」 It depends on you, your experience, your achievements 
and successes, your current career objectives, and how closely your past experience 
ties into and supports those objectives. 
Here are five samples of Professional Experience sections. Review how each individual』s 
unique background is organized and emphasized, and consider your own 
background when using one of these as the template or foundation for developing 
your Professional Experience section. And be sure to review the resume samples in 
chapters 4 through 12 to get even more ideas. 
Achievement Format 
Career Change: Director of emergency medical services seeking a new career as a 
college instructor. Format emphasizes rapid promotion through each position, 
overall scope of responsibility, and resulting achievements particularly relevant to 
his new career objective. 
PROFESSIONAL EXPERIENCE 
ALBANY COUNTY FIRE DEPARTMENT, Colonie, NY 1990 to 2004 
DIRECTOR OF EMERGENCY MEDICAL SERVICES (1998 to 2004) 
SHIFT COMMANDER—CAPTAIN (1994 to 1998) 
ENGINE COMPANY OFFICER—LIEUTENANT (1992 to 1994) 
EMERGENCY MEDICAL TECHNICIAN—ENGINEER (1990 to 1992) 
Supervised Emergency Medical Services comprising 45 EMTs and paramedics at 
three fire stations. Participated in the direction of all aspects of personnel relations, 
including training, hiring, new-employee orientation, staff development, and 
performance evaluations. Served as Incident Commander at medical emergencies 
and structure fires. Coordinated all phases of EMS and served as Chairman of EMS 
Operations Committee. Wrote and implemented EMS protocols. 
Achievements: 
.. Served as Emergency Medical Services Training Officer with responsibility for planning, 
organizing, and delivering EMS training, testing, and recertification for 63 EMTs. 
.. Catalyst in the conceptualization of an innovative paramedic training program for Albany 
County Fire Department. 
.. Created the model for state licensure for other fire departments based on stringent 
training and performance requirements. 
.. Established and launched Fire Cadet Program (paid internship) to allow 17- to 21-yearolds 
to participate in fire service through a comprehensive training and mentoring 
opportunity. 
.. Reduced annual material costs by 50% through more efficient vendor sourcing and 
purchasing processes. 

43 
Chapter 2: Writing Your Resume 
Challenge, Action, and Results (CAR) Format 
Career Change: Corporate sales manager seeking a career change to a position as 
a general manager, division vice president, or other senior-level operating management 
position. Format emphasizes the challenge of each position, the action taken, 
and the results delivered. 
EXPERIENCE AND ACHIEVEMENTS 
Corporate Sales Manager 1998 to Present 
DOLINVEST CORPORATION Chicago, Illinois 
Challenge: To plan and execute a complete turnaround, revitalization, and return to 
profitability of the non-performing Chicago metro region for this $20 
million specialty gift products manufacturer. 
Action: Revitalized relationships with more than 300 accounts, negotiated credit 
line to support corporate cash requirements, recruited talented staff and 
management teams, and launched a massive cost-reduction initiative. 
Rewrote corporate policies and procedures, introduced advanced 
technologies, and eliminated reliance on third-party consultants. 
Results: .. Achieved/surpassed all turnaround objectives and returned the operation to 
profitability in first year. Delivered strong and sustainable gains: 
.. 128% increase in sales revenues over 12 months. 
.. 8.5% increase in bottom-line profitability. 
.. $1.8 million in sales from new products. 
.. 100% on-time customer delivery. 
.. Won the company』s 2001 Leadership Achievement Award. 
.. Quoted in the National Management Association』s annual publication as 
one of 1999』s 「Turnaround Specialists.」 
.. Developed and taught the corporation』s flagship Leadership 
Development program. 
.. Eliminated more than $2.8 million in excess spending and reduced 
annual contractor fees by more than 30%. 
.. Invested $800,000 in new technology to automate and streamline all core 
business functions. Delivered an additional 4% to bottom-line profit 
contribution. 

44 
Part I: Resume Writing, Strategy, and Formats 
EMPLOYMENT EXPERIENCE 
Center Director ARNOLD』S LEARNING CENTER, Minneapolis, MN 1998–Present 
Member of three-person management team directing the operations of a large-scale day-care 
facility with more than 200 children and more than 40 full-time and part-time staff. Scope of 
responsibility is extensive and includes the following: 
SALES/MARKETING 
.. Attracted potential customers through print advertising, tours, referrals, open houses, and 
outreach to area schools. Utilized guest registration forms to grow prospect list, and 
conducted follow-up mail and callback campaigns. 
.. Personally credited with delivering 25%+ annual growth, year-over-year, for seven 
consecutive years. 
.. Wrote, designed, and directed production of the first-ever brochure and accompanying 
marketing literature. 
.. Positioned center as the fastest-growing and most-profitable operation of its kind in a 
200-mile radius. 
CUSTOMER RELATIONSHIP MANAGEMENT & CUSTOMER SERVICE 
.. Introduced the center』s first formal customer service program to ensure that parents had 
easy access to information and to decision makers. 
.. Created a customer satisfaction survey and administered it annually. Utilized collected 
data to expand and strengthen existing service operations. 
.. Trained newly hired staff in effective communication and service strategies. 
FUND RAISING & SPECIAL EVENTS MANAGEMENT 
.. Planned, staffed, and coordinated an average of 10 special events each year (for example, 
open houses, talent shows, orientations, competitive sporting events). 
.. Managed all event promotions, publicity, media relations, and marketing. Demonstrated 
excellent oral and written communication skills. 
.. Acted as emcee at numerous events, speaking to groups of more than 200 at a time. 
Functional Format 
Career Change: Director of day-care center seeking a new career in outside sales 
in the toy, pharmaceutical, consumer products, or cosmetics industries. Format 
emphasizes the functional areas of responsibility within her job and her associated 
achievements. 

45 
Chapter 2: Writing Your Resume 
Project Highlights Format 
Career Change: An experienced media sales representative seeking a new career as 
a graphic designer and illustrator. This format highlights her special projects and 
activities as they relate to graphic design although this was a very small component 
of her overall position. 
Sales Representative, December 2000 to September 2004 
THE DALLAS CENTURION NEWS, Dallas, Texas 
High-profile position working with companies throughout the Dallas metro region to 
provide expert leadership in the creative design, development, and execution of 
media advertising campaigns. Expanded scope of client relationships to include a 
portfolio of graphic design and illustration services. 
.. Dallas County Arts Commission. Commissioned by DCAC to design artwork for 
mural and footpath for the Buck Henry Theater. 
.. Oodles & Oodles. Designed and painted mural for one of Dallas』s hottest night 
spots. 
.. Transventure Insurance. Created graphics for a 200-page investor report. 
.. Dallas Regional Broadcasting Company. Guided design of 3-D animation, 
characters, and designs for new television series. 
.. Toy Crazy. Designed corporate logo, letterhead, brochure, and sales 
documentation. 
.. National Speakers Association. Illustrated 252-page book written and 
published by NSA. 

46 
Part I: Resume Writing, Strategy, and Formats 
Experience Summary Format 
Career Change: Site remediation superintendent seeking new career working in 
environmental regulatory affairs. Format briefly emphasizes relevant highlights of 
each position because the bulk of this individual』s experience in remediation will 
have been summarized—at length—in the Career Summary. 
EDUCATION, CREDENTIALS, AND CERTIFICATIONS 
Your Education section should include college, certifications, credentials, licenses, 
registrations, and continuing education. For career changers whose greatest selling 
point for their new career is education, this section is extremely important and 
will, most likely, be placed on your resume immediately following your Career 
Summary. Be sure to display your educational qualifications prominently if they are 
a key selling point in your transition into a new career track. 
Here are five sample Education sections that illustrate a variety of ways to organize 
and format this information. 
EXPERIENCE SUMMARY 
Site Superintendent, ABX REMEDIATION SERVICES, Cincinnati, OH—1999 to 2004 
.. Investigated, analyzed, and identified objectives for remedial 
actions/cleanups throughout the Midwest. 
.. Negotiated with state and federal regulators to establish plans for the 
remediation of specific sites nationwide. 
.. Independently handled the filing of all regulatory documents, reports, and 
other submissions mandated by local, state, and federal officials. 
.. Coordinated remediation of 50,000 tons of lead-contaminated soil from 150 
residential sites two weeks ahead of schedule and $56,000 under budget. 
Senior Electrician, ABX ELECTRICAL SERVICES, Cincinnati, OH—1994 to 1999 
.. Installed electrical, plumbing, and gas systems in decontamination, office, 
lab trailers, and project sites. Often worked at hazardous/EPA-controlled 
sites. 
.. Researched relevant regulations and trained other employees to meet 
regulatory standards. 
.. Filed regulatory documentation and met with regulators to resolve any 
potential field issues. 
Electrician, MYERS ELECTRIC, Covington, KY—1992 to 1994 
.. Installed, maintained, and repaired residential electrical systems and 
service. 

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Chapter 2: Writing Your Resume 
Academic Credentials Format 
Executive Education Format 
Certifications Format 
EDUCATION 
M.S., Counseling Psychology, University of Akron, 1996 
B.S., Psychology, University of Miami, 1994 
Highlights of Continuing Professional Education: 
.. Organizational Management & Leadership, Ohio Leadership Association, 2001 
.. Industrial Relations, Purdue University, 2000 
.. Conflict Resolution & Violence Management in the Workplace, Institute for 
Workplace Safety, 1998 
Licensed Clinical Psychologist, State of Ohio, 1996 to Present 
Licensed Recreational Therapist, National Recreation Association, 1998 to Present 
EDUCATION 
Executive Leadership Program.......................................................................... STANFORD UNIVERSITY 
Executive Development Program ............................................................NORTHWESTERN UNIVERSITY 
Master of Business Administration (MBA) degree.........HARVARD UNIVERSITY GRADUATE SCHOOL 
Bachelor of Science degree ..................................................................UNIVERSITY OF PENNSYLVANIA 
TECHNICAL CERTIFICATIONS & DEGREES 
Registered Nurse, University of Maryland, 1988 
Certified Nursing Assistant, University of Maryland, 1986 
Certified Nursing Aide, State of Maryland, 1982 
Bachelor of Science in Nursing (BSN), University of Maryland, 1988 
Associate of Arts in General Studies, Byerstown Community 
College, Byerstown, Delaware, 1986 

48 
Part I: Resume Writing, Strategy, and Formats 
Specialized Training Format 
Non-Degree Format 
THE 「EXTRAS」 
The primary focus of your resume should be on information that is directly related 
to your career goals, whether from your paid work experience, volunteer experience, 
education and training, affiliations, or elsewhere. However, you also should 
include things that will distinguish you from other candidates and clearly demonstrate 
your value to a prospective employer. And, not too surprisingly, it is often 
the 「extras」 that get the interviews. 
Following is a list of the other categories you might or might not include on your 
resume depending on your particular experience and your current career objectives. 
If one of these categories is pertinent to you, use the samples for formatting 
your own data. Remember, however, that if something is truly impressive, you 
might want to draw even more attention to it by including it in your Career 
Summary at the beginning of your resume. If this is the case, it』s not necessary to 
repeat the information at the end of your resume. 
Technology Skills and Qualifications 
Many technology professionals will have a separate section on their resumes for 
technology skills and qualifications. It is here that you will summarize all the 
Technical Licenses & Certifications 
.. Rhode Island Journeyman License #67382 
.. Vermont Journeyman License #LK3223839 
.. Licensed Electrician #8737262 
.. Construction Supervisor #99089 
.. Impact Training, Motor Control Seminar, 2001 
.. CAT-5 Certification, 2000 
.. Variable Speed Drive Certification, 1999 
.. Soars Grounding of Electrical Systems for Safety Certification, 1998 
.. Graduate, Jefferson Forest High School, Lynchburg, VA, 1995 
TRAINING & EDUCATION 
UNIVERSITY OF FLORIDA, Tampa, Florida 
B.S. Candidate—Business Administration (senior class status) 
UNIVERSITY OF OREGON, Portland, Oregon 
Dual Majors in Business Administration & Computer Science (2 years) 
Completed 100+ hours of continuing professional education through the 
University of Miami, University of Georgia, and University of Phoenix. 
Topics included business administration, finance, strategic planning, 
organizational development, team building, and communications. 

49 
Chapter 2: Writing Your Resume 
hardware, software, operating systems, applications, networks, and more that you 
know and that are relevant to your current career objectives. 
You』ll also have to consider placement of this section in your resume. If the positions 
for which you are applying require strong technical skills, we would recommend 
you insert this section immediately after your Career Summary (or as a part 
thereof). If, on the other hand, your technical skills are more of a plus than a specific 
requirement, the preferred placement is further down on your resume. 
Either way, these skills are vital in virtually any technology-related position. As 
such, this is extremely important information to a prospective employer, so be sure 
to display it prominently. 
Here are two different ways to format and present your technical qualifications: 
If your goal is to simply mention the fact that you are proficient with specific PC 
software, a quick line at the end of your Career Summary should cover this information. 
For example: 
PC Proficient with Word, Excel, Access, PageMaker, and WordPerfect. 
Equipment Skills and Qualifications 
People employed in manufacturing, construction, engineering, and related industries 
will have a unique portfolio of equipment skills and knowledge. If this information 
is relevant to your current career goals, it is critical that you communicate 
it in your resume, highlighting all the equipment with which you are proficient or 
familiar. Consider this format for an individual with extensive experience in pharmaceutical 
product packaging: 
TECHNOLOGY PROFILE 
Operating Systems Windows XP/2002/98/NT 4.0 Workstation; Novell NetWare 
6.x; MS-DOS 6.22 
Protocols/Networks TCP/IP, NetBEUI, IPX/SPX, Gigabit Ethernet 
Hardware Hard drives, printers, scanners, fax/modems, CD-ROMs, Zip 
drives, Cat5 cables, hubs, NIC cards 
Software Microsoft Office Modules, FileMaker Pro, PC Anywhere, MS 
Exchange, ARCserve, Project Manager 
TECHNOLOGY SKILLS SUMMARY 
Windows XP/2000/98 SAP TCP/IP 
NT 4.0 Workstation MRP Gigabit Ethernet 
Novell NetWare 6.x DRP IPX/SPX 
Microsoft Office MS Exchange ARCserve 
Project Manager PC Anywhere FileMaker Pro 

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Part I: Resume Writing, Strategy, and Formats 
Trained in and worked on a diversity of packaging equipment and technology, 
including R.A. Jones, Hoppmann, Syntron, Lakso, Scandia, 
Westbrook, Wexxar, and Edson: 
Leaflet Inserters Cappers Bottle Cleaners & Elevators 
Fillers Desiccants Neckbanders 
Heat Tunnels Labelers Cartoners 
Case Packers & Sealers Hoppers Bundlers 
Sorters Carousels Cottoners 
Honors and Awards 
If you have won honors and awards, you can either include them in a separate 
section near the end of your resume, or integrate them into the Education or 
Professional Experience section if they are particularly noteworthy or related to 
your current career objectives. If you choose to include them in a separate section, 
consider this format: 
. Winner, 2003 「Sales Performance」 award from the Bechtel 
Mortgage Company, Inc. 
. Winner, 2000 「Customer Service」 award for outstanding contributions 
to customer service and retention from Kraft Foods, Inc. 
. Named 「Employee of the Year,」 Kraft Foods, Inc., 1999 
. Cum Laude Graduate, Southern Illinois University, 1991 
Public Speaking 
Experts are the ones who are invited to give public presentations at conferences, 
seminars, workshops, training programs, symposia, and other events. So if you 
have public-speaking experience, others must consider you an expert. Be sure to 
include this very complimentary information in your resume. Here』s one way to 
present it: 
. Keynote Speaker, 「Architectural Engineering & Design,」 AAI 
National Conference, New York City, 2004 
. Panel Presenter, 「Maximizing Space Design & Utilization,」 AAI 
National Conference, Dallas, 2002 
. Session Leader, 「Ergonomic Design,」 Ohio Society of Architects, 
Cleveland, 2000 

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Chapter 2: Writing Your Resume 
Publications 
If you』re published, you must be an expert (or at least most people will think so). 
Just as with your public-speaking engagements, be sure to include your publications. 
They validate your knowledge, qualifications, and credibility. Publications 
can include books, articles, online Web site content, manuals, and other written 
documents. Here』s an example: 
. Co-Author, Computer-Aided Design of Hybrid Microcircuits, National 
Electronic Packaging Conference, 2003. 
. Author, Subtle Aspects of Micro-Packaging, Product Assurance 
Conference, 2001. 
. Author, Micro-Packaging Practices, Policies, and Processes, IBM 
Training Manual, 1999. 
Teaching and Training Experience 
Many professionals, regardless of their industry or profession, also teach or train at 
colleges, universities, technical schools, and other organizations, in addition to 
training that they may do 「on the job.」 If this is applicable to you and your current 
objectives, you will want to include that experience on your resume. If someone 
hires you (paid or unpaid) to speak to an audience, it communicates a strong 
message about your skills, qualifications, knowledge, and expertise. Here』s a format 
you might use to present that information: 
. Adjunct Faculty, Department of Chemical Engineering, Texas A&M 
University, 1999 to 2003. Taught Introductory and Advanced 
Chemical Engineering. 
. Guest Lecturer, Department of Statistics, Reynolds Community 
College, 1998 to 2002. Provided semiannual, day-long lecture series 
on the applications of statistics and statistical theory in the workplace. 
. Trainer, Macmillan School of Engineering, 1995 to 1997. Taught 
Chemical Engineering 101 and Chemical Lab Analysis to first-year 
students. 
Committees and Task Forces 
Many professionals serve on committees, task forces, and other special project 
teams either as part of, or in addition to, their full-time job responsibilities. Again, 
this type of information further strengthens your credibility, qualifications, and 
perceived value to a prospective employer when it is related to your current objectives. 
Consider a format such as this: 

52 
Part I: Resume Writing, Strategy, and Formats 
. Member, 2003–04 Corporate Planning & Reorganization Task Force 
. Member, 2002 Study Team on 「Redesigning Corporate Training 
Systems to Maximize Employee Productivity」 
. Chairperson, 2001–02 Committee on 「Safety & Regulatory 
Compliance in the Workplace」 
Professional Affiliations 
If you are a member of any educational, professional, or leadership associations, be 
sure to include that information on your resume. It communicates a message of 
professionalism, a desire to stay current with the industry, and a strong professional 
network. If you have held leadership positions within these organizations, be 
sure to include them. Here』s an example: 
NATIONAL EDUCATION ASSOCIATION (NEA) 
Professional Member (1995 to Present) 
Fundraising Committee Member (2002 to 2004) 
Curriculum Committee Member (2000 to 2002) 
NATIONAL TEACHERS ASSOCIATION (NTA) 
Professional Member (1998 to Present) 
Instructional Materials Design Committee Member (2001 to 2004) 
Technology Task Force Member (1999 to 2001) 
LAFAYETTE TEACHERS ASSOCIATION (LTA) 
President (2002 to 2004) 
Vice President (2000 to 2002) 
Member (1992 to Present) 
Civic Affiliations 
Civic affiliations are fine to include if they fit one of the following criteria: 
. Are with a notable organization. 
. Demonstrate leadership experience. 
. May be of interest to a prospective employer. 

53 
Chapter 2: Writing Your Resume 
However, things such as treasurer of your local condo association and singer with 
your church choir are not generally of value in marketing your qualifications 
unless, of course, that experience is directly relevant to your current career objectives. 
Here』s an example of what to include and how: 
. Volunteer Chairperson, United Way of America—Detroit Chapter, 
2000 to Present 
. President, Greenwood Environmental District, 1999 to Present 
. Treasurer, Habitat for Humanity—Memphis Chapter, 1998 to 2000 
Personal Information 
We do not recommend that you include such personal information as birth date, 
marital status, number of children, and related data. However, there may be 
instances when personal information is appropriate. If this information will give 
you a competitive advantage or answer unspoken questions about your background, 
by all means include it. Here』s an example: 
. Born in Belgium. U.S. Permanent Residency Status since 1997. 
. Fluent in English, French, German, Flemish, and Dutch. 
. Competitive Triathlete. Top-5 finish, 1995 Midwest Triathlon and 
1999 Des Moines Triathlon. 
Note in the preceding example that the job seeker is multilingual. This is a particularly 
critical selling point. Although it』s listed under Personal Information in this 
example, it is more appropriately highlighted in your Career Summary. 
Consolidating the Extras 
Sometimes you have so many extra categories at the end of your resume, each 
with only a handful of lines, that spacing becomes a problem. You certainly don』t 
want to have to make your resume a page longer to accommodate five lines, nor 
do you want the 「extras」 to overwhelm the primary sections of your resume. Yet 
you believe the information is important and should be included. Or perhaps you 
have a few small bits of information that you think are important but don』t merit 
an entire section. In these situations, consider consolidating the information using 
one of the following formats. You』ll save space, avoid overemphasizing individual 
items, and present a professional, distinguished appearance. Here are two examples 
of how to consolidate and format your 「extras」: 

54 
Part I: Resume Writing, Strategy, and Formats 
Writing Tips, Techniques, and Important Lessons 
At this point, you』ve done a lot of reading, probably taken some notes, highlighted 
samples that appeal to you, and are ready to plunge into writing your resume. 
To make this task as easy as possible, we』ve compiled some 「insider」 techniques 
that we』ve used in our professional resume-writing practices. These techniques 
were learned the hard way through years of experience! We know they work; they 
will make the writing process easier, faster, and more enjoyable for you. 
GET IT DOWN—THEN POLISH AND PERFECT IT 
Don』t be too concerned with making your resume 「perfect」 the first time around. 
It』s far better to move fairly swiftly through the process, getting the basic information 
organized and on paper (or on screen), rather than agonizing about the perfect 
phrase or ideal formatting. When you』ve completed a draft, we think you』ll be 
surprised at how close to 「final」 it is, and you』ll be able to edit, tighten, and 
improve formatting fairly quickly. 
WRITE YOUR RESUME FROM THE BOTTOM UP 
Here』s the system: 
1. Start with the easy things—Education, Technology, Professional Affiliations, 
Public Speaking, Publications, and any other extras you want to include. These 
items require little thought and can be completed in just a few minutes. 
PROFESSIONAL PROFILE 
Technology IBM & HP Platforms 
Qualifications Microsoft Office Suite, SAP R/3, ProjectPlanner, 
MRP, DRP, LAN, WAN, KPM, Lotus, Lotus Notes, 
Novell Networks 
Affiliations Association of Quality Control 
Institute of Electrical & Electronic Engineers 
American Electrical Association 
Public Speaking Speaker, IEEE Conference, Chicago, 2001 
Presenter, AEA National Conference, Miami, 1998 
Panelist, IEEE Conference, Detroit, 1996 
Languages Fluent in English, Spanish, and German 
ADDITIONAL INFORMATION 
.. Co-Chair, Education Committee, Detroit Technology Association. 
.. PC literate with MRP, DRP, SAP, and Kaizen technologies. 
.. Available for relocation worldwide. 
.. Eagle Scout … Boy Scout Troop Leader. 

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Chapter 2: Writing Your Resume 
2. Write short job descriptions for your older positions. Be very brief and 
focus on highlights such as rapid promotion, achievements, innovations, professional 
honors, or employment with well-respected, well-known companies. 
NOTE: Even if you plan to create a functional resume that combines job 
achievements in one 「front-and-center」 location, we recommend that you first 
draft these descriptions in a chronological format. It will be easier to remember 
what you did if you take each of your jobs in turn. Later you can regroup your 
statements to emphasize related skills and abilities, and leave your employment 
history as a simple list or brief description to support your career-change 
objectives. 
Once you』ve completed this, look at how much you』ve written in a short period 
of time! Then move on to the next step. 
3. Write the job descriptions for your most recent positions. If you』re writing 
a chronological or combination resume, this will take a bit longer than the 
other sections you have written. Remember to focus on the overall scope of 
your responsibility, major projects and initiatives, and significant achievements 
as they relate directly to your current objectives. Tell your reader what you did 
and how well you did it. You can use any of the formats recommended earlier 
in this chapter, or you can create something that is unique to you and your 
career. 
Now, see how far along you are? Your resume is 90 percent complete with only 
one section left to do. 
4. Write your career summary. Before you start writing, remember your objective 
for this section. The summary should not simply rehash your previous 
experience. Rather, it is designed to highlight the skills and qualifications you 
have that are most closely related to your current career objective(s). The summary 
is intended to capture the reader』s attention and 「sell」 your expertise and 
is the most important section for any career-change resume. 
That』s it. You』re done. We guarantee that the process of writing your resume will 
be much, much easier if you follow the 「bottom-up」 strategy. Now, on to the 
next tip. 
INCLUDE NOTABLE OR PROMINENT 「EXTRA」 STUFF IN YOUR CAREER 
SUMMARY 
Remember the 「extra-credit sections」 that are normally at the bottom of your 
resume? If this information is particularly significant or prominent—you won a 
notable award, spoke at an international conference, developed a new teaching 
methodology, designed a new product that generated tens of millions of dollars in 
new revenues, or slashed 60 percent from operating costs—you might want to 
include it at the top in your Career Summary. Remember, the summary section is 
written to distinguish you from the crowd of other qualified candidates. As such, if 
you』ve accomplished anything that clearly demonstrates your knowledge, expertise, 
and credibility, consider moving it to your Career Summary for added attention. 
Refer to the sample career summaries earlier in the chapter for examples. 

56 
Part I: Resume Writing, Strategy, and Formats 
USE RESUME SAMPLES TO GET IDEAS FOR CONTENT, FORMAT, AND 
ORGANIZATION 
This book is just one of many resources where you can review sample resumes 
to help you in formulating your strategy, writing the text, and formatting your 
resume. You don』t have to struggle alone. Rather, use all the available resources 
at your disposal. 
Be forewarned, however, that it』s unlikely you will find a resume that fits your life 
and career to a 「t.」 It』s more likely that you will use 「some of this sample」 and 
「some of that sample」 to create a resume that is uniquely 「you.」 
INCLUDE DATES OR NOT? 
Unless you are over age 50, we recommend that you date your work experience 
and your education. Without dates, your resume becomes vague and difficult for 
the typical hiring manager or recruiter to interpret. It often communicates the 
message that you are trying to hide something. By including the dates of your 
education and your experience, you create a clean and concise picture that one can 
easily follow to track your career progression. 
If you want the dates to be prominent, consider putting them at the right margin. 
Conversely, if you want to downplay the dates, put them in small type immediately 
after the name of your company or the title of your position, or even at the end of 
the descriptive paragraph for each position. 
An Individual Decision 
If you are over age 50, dating your early positions must be an individual decision. 
On one hand, you do not want to 「date」 yourself out of consideration by including 
dates from the 1960s and early 1970s. On the other hand, those positions 
might be worth including for any of a number of reasons. Further, if you omit 
those early dates, you might feel as though you are misrepresenting yourself (or 
lying) to a prospective employer. 
Here is a strategy to overcome those concerns while still including your early experience: 
Create a separate category titled 「Previous Professional Experience,」 in 
which you summarize your earliest employment. You can tailor this statement to 
emphasize just what is most important about that experience. 
If you want to capitalize on the good reputation of your past employers, include a 
statement such as this: 
. Previous experience includes supervisory positions with IBM, Dell, 
and Xerox. 
If you want to focus on the rapid progression of your career, consider this 
example:
. Promoted rapidly through a series of increasingly responsible sales 
and marketing management positions with Hilton Hotels. 

If you want to focus on your early career achievements, include a statement such 
as this: 
. Member of 6-person task force credited with the design and rollout of 
Davidson』s first-generation videoconferencing technology. 
By including any one of the preceding paragraphs, under the heading 「Previous 
Professional Experience,」 you are clearly communicating to your reader that your 
employment history dates further back than the dates you have indicated on your 
resume. In turn, you are being 100 percent above-board and not misrepresenting 
yourself or your career. You』re also focusing on the success, achievement, and 
prominence of your earliest assignments. 
Include Dates in the Education Section? 
If you are over age 50, we generally do not recommend that you date your education 
or college degrees. Simply include the degree and the university with no date. 
Why exclude yourself from consideration by immediately presenting the fact that 
you earned your college degree in 1968, 1972, or 1976—about the time the hiring 
manager was probably being born? Remember, the goal of your resume is to 
share the highlights of your career and open doors for interviews. It is not to give 
your entire life story. As such, it is not mandatory to date your college degree. 
However, if you use this strategy, be aware that the reader is likely to assume there 
is some gap between when your education ended and your work experience started. 
Therefore, if you choose to begin your chronological work history with your 
first job out of college, omitting your graduation date could actually backfire, 
because the reader might assume that you have experience that predates your first 
job. In this case, it』s best either to include your graduation date or omit dates of 
earliest experience, using the summary strategy discussed earlier. 
ALWAYS SEND A COVER LETTER WHEN YOU FORWARD YOUR RESUME 
Sending a cover letter every time you send a resume is expected and is appropriate 
job search etiquette. As a career changer, your cover letter is vital to the success of 
your job search campaign. 
Consider the following: When you write a resume, you are writing a document 
that you can use for every position you apply for, assuming that the requirements 
for all of those positions will be similar. You invest a great deal of time and effort 
in crafting just the 「right」 resume for you, but once it』s done, it』s done. 
Your cover letter, however, is a document that is constantly changing to meet the 
needs of each individual situation for which you apply. In essence, it is the tool 
that allows you to customize your presentation to each company or recruiter, 
addressing their specific hiring requirements. Use your cover letter to highlight the 
most important qualifications, experiences, and achievements you bring to that 
specific company so that a prospective employer doesn』t have to search through 
your resume to find what is most important. It is also the appropriate place to 
include any specific information that has been requested, such as salary history or 
salary requirements (see the following section for more on including salaries). 
57 
Chapter 2: Writing Your Resume 

58 
Your cover letter will allow you to briefly address why you』re making a career 
change. Some examples might include the following: 
After years of success in the health care industry, I have decided to transition 
my skills to the pharmaceutical sales industry, where I can continue to 
apply my medical and nursing knowledge while achieving new career 
milestones. 
Although my career with CBS News has been exceptional and presented 
me with opportunities I never imagined possible, my real passion has 
always been public relations. As such, I have given my notice to CBS and 
am now interviewing with PR firms throughout New York to identify professional 
opportunities where I can begin to learn the business and establish 
my new career track. 
When I graduated from college in 1988, I was immediately recruited by 
Federal Express, where I have continued to work since that date. Now, 15 
years later, I wonder what happened to my dreams of being a commercial 
photographer. Somehow, between career and family, they were sidetracked. 
Well, no more! I』ve committed myself to making a career change 
and am approaching it with energy, enthusiasm, and a real commitment to 
success. 
My 14-year career with ExPeTe International was an extraordinary experience, 
highlighted by rapid promotions and numerous corporate commendations. 
However, the company fell on hard times in the late 1990s and 
my position was subsequently eliminated in April 2004. Knowing that the 
entire cable industry is undergoing remarkable change and reorganization, 
I have decided to now concentrate my purchasing career in the more 
stable telecommunications industry—thus, my interest in your company. 
NEVER INCLUDE SALARY HISTORY OR SALARY REQUIREMENTS ON YOUR 
RESUME 
Your resume is not the correct forum for a salary discussion. First of all, you 
should never provide salary information unless a company has requested that 
information and you choose to comply. (Studies show that employers will look at 
your resume anyway, so you might choose not to respond to this request, thereby 
avoiding pricing yourself out of the job or locking yourself into a lower salary than 
the job is worth.) 
When contacting recruiters, however, we recommend that you do provide salary 
information, but again, only in your cover letter. With recruiters you want to 「put 
all of your cards on the table」 and help them make an appropriate placement by 
providing information about your current salary and salary objectives. For example, 
「Be advised that my most recent compensation was $55,000 annually and that 
I am interested in a position starting at a minimum of $65,000 per year.」 Or, if 
Part I: Resume Writing, Strategy, and Formats 

you would prefer to be a little less specific, you might write, 「My annual compensation 
over the past three years has averaged $50,000+.」 
ALWAYS REMEMBER THAT YOU ARE SELLING 
As we have discussed over and over throughout this book, resume writing is sales. 
Understand and appreciate the value you bring to a prospective employer, and 
then communicate that value by focusing on your achievements. Companies don』t 
want to hire just anyone; they want to hire 「the」 someone who will make a difference. 
Show them that you are that candidate. 
59 
Chapter 2: Writing Your Resume 

CHAPTER 3 
Printed, Scannable, Electronic, 
and Web Resumes 
After you』ve worked so tirelessly to write a winning resume, your 
next challenge is the resume』s design, layout, and presentation. It』s 
not enough for it to read well; your resume must also have just the 
right look for the right audience. And, just as with everything else 
in a job search, no specific answers exist. You must make a few decisions 
about what your final resume presentation will look like. 
The Four Types of Resumes 
In today』s employment market, job seekers use four types of resume 
presentations: 
. Printed 
. Scannable 
. Electronic (e-mail attachments and ASCII text files) 
. Web 
The following sections give details on when you would need each 
type, as well as how to prepare these types of resumes. 
THE PRINTED RESUME 
We know the printed resume as the 「traditional resume,」 the 
one that you mail to a recruiter, take to an interview, and forward 
by mail or fax in response to an advertisement. When preparing 
a printed resume, you want to create a sharp, professional, and 
visually attractive presentation. Remember, that piece of paper 
conveys the very first impression of you to a potential employer, 
and that first impression goes a long, long way. Never be fooled 
into thinking that just because you have the best qualifications in 
your industry, the visual presentation of your resume does not 
matter. It does, a great deal. 

62 
Part I: Resume Writing, Strategy, and Formats 
THE SCANNABLE RESUME 
The scannable resume can be referred to as the 「plain-Jane」 or 「plain-vanilla」 
resume. All of the things that you would normally do to make your printed 
resume look attractive—bold print, italics, multiple columns, sharp-looking typestyle, 
and more—are stripped away in a scannable resume. You want to present a 
document that can be easily read and interpreted by scanning technology. 
Although the technology continues to improve, and many scanning systems in fact 
can read a wide variety of type enhancements, it』s sensible to appeal to the 「lowest 
common denominator」 when creating your scannable resume. Follow these formatting 
guidelines: 
. Choose a commonly used, easily read font such as Arial or Times New Roman. 
. Don』t use bold, italic, or underlined type. 
. Use a minimum of 11-point type size. 
. Position your name, and nothing else, on the top line of the resume. 
. Keep text left-justified, with a 「ragged」 right margin. 
. It』s okay to use common abbreviations (for instance, scanning software will 
recognize 「B.S.」 as a Bachelor of Science degree). But, when in doubt, spell 
it out. 
. Eliminate graphics, borders, and horizontal lines. 
. Use plain, round bullets or asterisks. 
. Avoid columns and tables, although a simple two-column listing can be read 
without difficulty. 
. Spell out symbols such as % and &. 
. If you divide words with slashes, add a space before and after the slash to be 
certain the scanner doesn』t misread the letters. 
. Print using a laser printer on smooth white paper. 
. If your resume is longer than one page, be sure to print on only one side of 
the paper; put your name, telephone number, and e-mail address on the top of 
page two; and don』t staple the pages together. 
. For best possible results, mail your resume (don』t fax it), and send it flat in a 
9 × 12 envelope so that you won』t have to fold it. 
Of course, you can avoid scannability issues completely by sending your resume 
electronically, so that it will not have to pass through a scanner to enter the company』s 
databank. Read the next section for electronic resume guidelines. 
THE ELECTRONIC RESUME 
Your electronic resume can take two forms: e-mail attachments and ASCII text 
files. 

63 
Chapter 3: Printed, Scannable, Electronic, and Web Resumes 
E-mail Attachments 
When including your resume with an e-mail, simply attach the word-processing 
file of your printed resume. Because a vast majority of businesses use Microsoft 
Word, it is the most acceptable format and will present the fewest difficulties when 
attached. 
However, given the tremendous variety in versions of software and operating systems, 
not to mention printer drivers, it』s quite possible that your beautifully formatted 
resume will look quite different when viewed and printed at the other end. 
To minimize these glitches, use generous margins (at least 0.75 inch all around). 
Don』t use unusual typefaces, and minimize fancy formatting effects. 
Test your resume by e-mailing it to several friends or colleagues, and then having 
them view and print it on their systems. If you use WordPerfect, Microsoft Works, 
or another word-processing program, consider saving your resume in a more universally 
accepted format such as RTF or PDF. Again, try it out on friends before 
sending it to a potential employer. 
ASCII Text Files 
You』ll find many uses for an ASCII text version of your resume: 
. To avoid formatting problems, you can paste the text into the body of an 
e-mail message rather than send an attachment. Many employers actually prefer 
this method. Pasting text into an e-mail message lets you send your resume 
without the possibility of also sending a virus. 
. You can readily copy and paste the text version into online job application 
and resume bank forms, with no worries that formatting glitches will cause 
confusion. 
. Although it』s unattractive, the text version is 100 percent scannable. 
To create a text version of your resume, follow these simple steps: 
1. Create a new version of your resume using the Save As feature of your wordprocessing 
program. Select 「text only」 or 「ASCII」 in the Save As option box. 
2. Close the new file. 
3. Reopen the file, and you』ll find that your word processor has automatically 
reformatted your resume into Courier font, removed all formatting, and leftjustified 
the text. 
4. To promote maximum readability when sending your resume electronically, 
reset the margins to 2 inches left and right, so that you have a narrow column 
of text rather than a full-page width. (This margin setting will not be retained 
when you close the file, but in the meantime you can adjust the text formatting 
for best screen appearance. For instance, if you choose to include a horizontal 
line [perhaps something like this: +++++++++++++++++++++++++] to 
separate sections of the resume, by working with the narrow margins you 
won』t make the mistake of creating a line that extends past the normal screen 
width. Plus, you won』t add hard line breaks that create odd-length lines when 
seen at normal screen width.) 

64 
Part I: Resume Writing, Strategy, and Formats 
5. Review the resume and fix any 「glitches」 such as odd characters that may have 
been inserted to take the place of 「curly」 quotes, dashes, accents, or other 
nonstandard symbols. 
6. If necessary, add extra blank lines to improve readability. 
7. Consider adding horizontal dividers to break the resume into sections for 
improved skimmability. You can use any standard typewriter symbols such as *, 
-, (, ), =, +, ^, or #. 
To illustrate what you can expect when creating these versions of your resume, on 
the following pages are some examples of the same resume in traditional printed 
format, scannable version, and electronic (text) format. 
THE WEB RESUME 
This newest evolution in resumes combines the visually pleasing quality of the 
printed resume with the technological ease of the electronic resume. You host 
your Web resume on your own Web site (with your own URL), to which you 
refer prospective employers and recruiters. Now, instead of seeing just a 「plain- 
Jane」 version of your e-mailed resume, with just one click a viewer can access, 
download, and print your Web resume—an attractive, nicely formatted presentation 
of your qualifications. 
What』s more, because the Web resume is such an efficient and easy-to-manage 
tool, you can choose to include more information than you would in a printed, 
scannable, or electronic resume. Consider separate pages for achievements, technology 
qualifications, equipment skills, honors and awards, management skills, and 
more, if you believe they would improve your market position. Remember, you』re 
working to sell yourself into your next job! 
For those of you in technologically related professions, you can take it one step 
further and create a virtual multimedia presentation that not only tells someone 
how talented you are, but also visually and technologically demonstrates it. Web 
resumes are an outstanding tool for people seeking jobs in technology-based 
industries. 
A simplified version of the Web resume is an online version of your Microsoft 
Word resume. Instead of attaching a file to an e-mail to an employer, you can 
include a link to the online version. This format is not as graphically dynamic as a 
full-fledged Web resume, but it can be a very useful tool for your job search. For 
instance, you can offer the simplicity of text in your e-mail, plus the instant availability 
of a printable, formatted word-processing document for the interested 
recruiter or hiring manager. For a demonstration of this format, go to 
www.e-resume-central.com and click on 「SEE A SAMPLE.」 

65 
Chapter 3: Printed, Scannable, Electronic, and Web Resumes 
The print version of the resume. 

The scannable version of the resume. 
Part I: Resume Writing, Strategy, and Formats 
66 

The electronic/text version of the resume. 
Chapter 3: Printed, Scannable, Electronic, and Web Resumes 
67 

68 
Part I: Resume Writing, Strategy, and Formats 
The Four Resume Types Compared 
This chart quickly compares the similarities and differences between the four types 
of resumes we』ve discussed in this chapter. 
PRINTED SCANNABLE 
RESUMES RESUMES 
TYPESTYLE/ Sharp, conservative, Clean, concise, and 
FONT and distinctive (see our machine-readable: Times 
recommendations in New Roman, Arial, 
chapter 1). Helvetica. 
TYPESTYLE Bold, italics, and CAPITALIZATION is the 
ENHANCEMENTS underlining for emphasis. only type enhancement 
you can be certain will 
transmit. 
TYPE SIZE 10-, 11-, or 12-point 11- or 12-point, or larger. 
preferred… larger type 
sizes (14, 18, 20, 22, and 
even larger, depending on 
typestyle) will effectively 
enhance your name and 
section headers. 
TEXT FORMAT Use centering and Type all information 
indentations to optimize flush left. 
the visual presentation. 
PREFERRED 1 to 2 pages; 3 if essential. 1 to 2 pages preferred, 
LENGTH although length is not 
as much of a concern as 
with printed resumes. 
PREFERRED White, Ivory, Light Gray, White or very light with 
PAPER COLOR Light Blue, or other no prints, flecks, or 
conservative background. other shading that 
might affect scannability. 
WHITE SPACE Use appropriately for best Use generously to 
readability. maximize scannability. 

69 
Chapter 3: Printed, Scannable, Electronic, and Web Resumes 
ELECTRONIC WEB 
RESUMES RESUMES 
Courier. Sharp, conservative, and 
distinctive… attractive 
onscreen and when printed 
from an online document. 
CAPITALIZATION is Bold, italics, and 
the only enhancement underlining, and color for 
available to you. emphasis. 
12-point. 10-, 11-, or 12-point 
preferred… larger type 
sizes (14, 18, 20, 22, and 
even larger, depending on 
typestyle) will effectively 
enhance your name and 
section headers. 
Type all information Use centering and 
flush left. indentations to optimize 
the visual presentation. 
Length is immaterial; Length is immaterial; just 
almost definitely, be sure your site is well 
converting your resume organized so viewers can 
to text will make it quickly find the material 
longer. of greatest interest to 
them. 
N/A. Paper is not used, but do 
select your background 
carefully to maximize 
readability. 
Use white space to break Use appropriately for best 
up dense text sections. readability both onscreen 
and when printed. 

70 
Part I: Resume Writing, Strategy, and Formats 
Are You Ready to Write Your Resume? 
To be sure that you』re ready to write your resume, go through the following 
checklist. Each item is a critical step that you must take in the process of writing 
and designing your own winning resume. 
 Clearly define 「who you are」 and how you want to be perceived. 
 Document your key skills, qualifications, and knowledge. 
 Document your notable career achievements and successes. 
 Identify one or more specific job targets or positions. 
 Identify one or more industries that you are targeting. 
 Research and compile key words for your profession, industry, and specific 
job targets. 
 Determine which resume format suits you and your career best. 
 Select an attractive font. 
 Determine whether you need a print resume, a scannable resume, an 
electronic resume, a Web resume, or all four. 
 Secure a private e-mail address. 
 Review resume samples for up-to-date ideas on resume styles, formats, 
organization, and language. 

PART II 
Sample Resumes 
for Career 
Changers 
CHAPTER 4: Resumes for Career Changers Seeking Accounting, 
Finance, Banking, Administrative, Office Management, 
Business Management, and Insurance Positions 
CHAPTER 5: Resumes for Career Changers Seeking Technology 
Positions 
CHAPTER 6: Resumes for Career Changers Seeking Sales, 
Marketing, Advertising, Public Relations, Writing, and 
Events Management Positions 
CHAPTER 7: Resumes for Career Changers Seeking Health Care, 
Social Services, and Personal Services Positions 
CHAPTER 8: Resumes for Career Changers Seeking Training, 
Human Resources, Teaching, and Educational 
Administration Positions 
CHAPTER 9: Resumes for Career Changers Seeking Sports and 
Recreation, Cultural, and Creative and Performing 
Arts Positions 
CHAPTER 10: Resumes for Career Changers Seeking Legal, Law 
Enforcement, Public Safety, and Investigator Positions 
CHAPTER 11: Resumes for Career Changers Seeking Positions with 
Nonprofit Organizations 
CHAPTER 12: Resumes for Senior Executives Seeking Lower-Level 
Business Positions 

CHAPTER 4 
Resumes for Career Changers 
Seeking Accounting, Finance, 
Banking, Administrative, Office 
Management, Business 
Management, and Insurance 
Positions 
. Contract analyst to administrative assistant 
. Pharmacy technician to medical office administration or 
insurance billing 
. Law enforcement officer to administrative management 
. Sales to administrative support 
. Truck driver to insurance claims 
. Researcher and fitness trainer to banking/finance 
professional 
. Retail sales associate to bank teller 
. Small business owner to financial planner 
. Nursing to medical insurance professional 
. Retail management to accounting 
. Physician to accounting/finance professional 
. Marketing manager to business analyst 
. Auto service manager to corporate transportation 
manager 
. Military to corporate supervisor or manager 
. Elementary school teacher to business project manager 
. Computer programmer to business process specialist 
. Nightclub general manager to building/facilities manager 
. Call-center manager to finance executive 
. Research scientist to management consultant 

JESSICA MANSFIELD 
203 Willow Lane Phone: 949-646-8149 
Costa Mesa, CA 92627 E-mail: jmansfield@hotmail.com 
ADMINISTRATIVE ASSISTANT 
Energetic and competent office professional with more than 10 years of administrative assistant/ 
secretarial experience, recognized for dependable and detail-oriented work in support of top management. 
Excellent computer, communication, and office support skills. Well known by management as someone 
who 「gets things done.」 Proven skills in 
Database Management Meeting/Travel Arrangements Customer Relations 
PowerPoint Presentations Appointment Scheduling Problem Solving 
Computer Programs Contract Analysis Editing 
Correspondence Office Machines Billing 
Promoted to Administrative Assistant and Executive Secretary to President as a result of excellent and 
consistently dependable performance. 
PROFESSIONAL EXPERIENCE 
Administrative Assistant and Executive Secretary 
.. Managed calendar and daily schedule for President, coordinating multiple activities in a fast-paced 
environment. Scheduled appointments and recorded them on electronic calendar. 
.. Liaised with COO, corporate executives, management, and clients to coordinate meetings and 
confirm information for presentations and documents. Edited documents for COO and management. 
.. Maximized corporate information storage and retrieval systems by reorganizing and maintaining all 
major company files, contracts, patents, and secrecy agreements. 
.. Organized executive and client meetings/luncheons (in-house and off-site), planning all amenities. 
.. Arranged domestic and international travel itineraries for Chief Operating Officer, President, Vice 
Presidents, and Management. 
Secretary 
.. Maintained and coordinated calendar, set appointments, screened telephone calls, sorted mail, and 
made travel arrangements for the President. 
.. Assisted in PowerPoint presentations—editing, coordinating, and integrating multiple facets to 
facilitate a smooth corporate presentation. 
.. Communicated directly with all clients by writing routine correspondence and responding to 
telephone requests. Translated correspondence from Dictaphone and shorthand, as requested. 
.. Edited reports, company proposals, government proposals, and contracts for clients and management. 
.. Monitored corporate website and wrote a monthly report on website activity, outlining and 
consolidating information about e-mail content, trends, and geographic activity. 
RESUME 1: BY CAROL NASON, CPRW 
Career Change: From contract analyst in a technology industry to administrative assistant in the health 
care field. 
74 
Part II: Sample Resumes for Career Changers 

RESUME 1, CONTINUED 
Jessica Mansfield page 2 949-646-8149 
Contract Analyst 
.. Managed the entire process of recording and receipting all incoming signed contracts, purchase 
orders, credits, and cancellations and entered contract information into database. 
.. Reorganized Billing Department by implementing new billing protocol and filing procedures. 
Results: Expedited billing process and increased employee effectiveness. 
.. Monitored accounts and billing process, generating 300–500 invoices and credit memos per week for 
client base of 2,000 transportation, 300 media, and 100 energy customers. 
.. Consistently updated and maintained customer and product database, providing corporate personnel 
with accurate and compatible information at all times. 
.. Interfaced with internal members of Operations and Customer Support staff, as well as clients, and 
oversaw all inquiries relating to the administration of contract terms and agreements. 
.. Researched billing problems with clients and Sales Department and determined appropriate corrective 
actions while continually optimizing customer satisfaction. 
EMPLOYMENT HISTORY 
Satellite Media Corporation, Costa Mesa, CA 1999–Present 
Contract Analyst, Finance Department 
Administrative Assistant to Chief Operating Officer 
TransNational Engineering Corporation, Fullerton, CA 1988–1999 
Executive Secretary to President 
Secretary to Technical Director 
EDUCATION 
Mesa West Community College, Orange, CA 2001 
Business Administration Courses 
Fullerton Community College, Fullerton, CA Graduated 1987 
Secretarial Program 
COMPUTER SKILLS 
Microsoft Word, Excel, PowerPoint; PeopleSoft Billing; data entry 
Strategy: Use functional format to highlight relevant experience from prior career in health care 
administration. 
Chapter 4: Accounting, Finance, Business, and Insurance 
75 

76 
Part II: Sample Resumes for Career Changers 
Janice J. James 
513-249-0090 2490 Alliance Drive, Cincinnati, OH 45242 jjj@cinci.rr.com 
Medical Billing—Medical Office Administration 
PROFILE 
Team-spirited professional, patient and resourceful. Positive, creative thinker/problem solver—effective in 
streamlining operations, improving productivity, and reducing costs. 
Able to handle multiple responsibilities, set priorities, clearly communicate ideas to others, and respond 
positively to demanding situations. Recognized for speed, accuracy, quality of work, and outstanding 
customer service. 
QUALIFICATIONS 
.. Insurance Billing—online and manual billing experience for all insurances including Medicare and 
Medicaid—detailed working knowledge of insurance plans, overrides, and billing codes. 
.. 11 years of pharmacy experience—drug formulary, ingredients, compounding, analyzing 
prescriptions, inventory management, and recordkeeping. 
.. Outstanding customer service—recipient of numerous 「Mystery Shopper」 Customer Service Awards. 
Added Value: 
.. 10+ years of experience in hospitality industry—catering, staff management, and event planning. 
CAREER SUMMARY 
Pharmacy Technician Level A, Walgreens Pharmacy, Blue Ash, OH, 1994–12/2004 
Completed training program to become PTLA while working as cashier. 
Main source of flow for prescriptions—analyze prescriptions; type prescriptions; and count, compound, 
and dispense drugs. Order drugs and supplies. Provide extensive, caring, and informed customer service— 
established loyal customer base. 
Access insurance company computers—set up prescriptions, calculate supply and quantity, and apply 
knowledge of limitation of different insurance plans. Cashier, send and receive faxes, and answer 5-line 
telephone. Maintain customer records and profiles on nationally linked proprietary computer system. 
Assistant Manager, Five Seasons Country Club, Cincinnati, OH, 1991–1994 
Answered to Board of Directors and General Manager of catering and fine-dining establishment. 
Supervised up to 30 employees in all aspects of food and beverage area of Club. Assisted chef with menu 
planning and food costs control. Instrumental in bringing about modernization of service styles. Initiated 
systems to improve efficiency and food service. 
Service Manager, Maple Grove Inn, Cincinnati, OH, 1987–1991 
Catering and fine-dining restaurant 
Oversaw all food and beverage staff, up to 30 people. Assisted in planning and executing functions for 
catering and full-service dining room. Purchased and maintained alcohol inventory for lounge. Assisted 
chef with menu planning and food costs control. 
Food and Beverage/Catering Manager, Holiday Inn, Covington, KY, 1980–1987 
(now Sunset Horizon Inn) 
Oversaw staff of 60+ people—purchasing, scheduling, event planning, budgeting. Assisted chef with menu 
planning. Involved with entire remodel and re-imaging of hotel and lounge—participated in selecting and 
training staff, initiating new procedures, and implementing new computer system. 
PROFESSIONAL DEVELOPMENT 
Ohio State Pharmacy Technician License—current 
Pharmacy Training, Walgreens Pharmacy 
Coursework in Accounting/General Business, Raymond Walters College/University of Cincinnati 
RESUME 2: BY JANICE M. SHEPHERD, CPRW, JCTC, CEIP 
Career Change: From pharmacy technician to medical office administration or insurance billing. 
Strategy: Bring qualifications to the fore with a bold heading and identify 「added value」 of prior 
career experience. 

RESUME 3: BY ART FRANK, MBA 
ADAM RHINEHART 
1813 Buttonwood Trail, North Miami, FL 33179 
305-934-3819 .. ar1149@verizon.net 
CAREER PROFILE 
.. Organizer with planning 「know-how」 and 16 years of supervisory and administrative experience. 
.. Team player with excellent problem-solving and analytical skills. 
.. Effective communicator (written and verbal). 
.. Master of multiple details with a talent for reducing administrative inefficiencies. 
.. Calm demeanor under stressful conditions. 
.. Consistently achieve or exceed organizational goals. 
PROFESSIONAL EXPERIENCE 
9/84–Present Dade County Sheriff』s Office, Miami, FL Sergeant /Administrative Officer 
.. Supervise a staff of 20 deputies involved in executing court mandates. Involves securing inmates and 
safeguarding facilities, equipment, contained areas, and inter-facility communications, including phones, 
intercom, radio, and public address system. 
.. Schedule work assignments and deployment of human resources. Conduct administrative review of 
incident reports, medical leave requests, and worker compensation reports; includes periodic reviews of 
materials, equipment, personal appearance, and demeanor. 
.. Train, motivate, conduct performance evaluations, and assess suitability for assignment. As a Field 
Training Officer, planned, scheduled, and coordinated Career Development classes for recruits. 
.. Participate in complex departmental budget meetings; review cost proposals and expenditure forecasts. 
.. Prepare semi-annual analysis of operational activity to provide the Sheriff』s Office with data on divisional 
manpower and other resource allocations. Includes anticipated personnel needs, anticipated capital 
equipment improvements, and equipment needs. 
.. Responsible for compliance and enforcement of organizational policies and practices. 
.. Compile and disseminate a comprehensive annual report of the department』s goals and objectives. 
.. Provide computer support, analyze computer shutdowns, and apply corrective procedures and system 
upgrades. 
2 Years Bob Jones Golf Course, Sarasota, FL Accounting Assistant 
.. Responsible for general ledger balances, bankcard receivables, discounts, and chargebacks. Analyzed card 
member accounts and established date payments on delinquent accounts. Accordingly, advised customers 
of suspended account status. 
6 Years U.S. Navy & Navy Reserve Administrative Supervisor 
.. Assigned as Administrative Supervisor of the Maintenance Management System aboard the USS Nimitz. 
Primary responsibility was to oversee all computer operations and troubleshoot failures and shutdowns. 
.. Assigned to the Naval Intelligence Command (requiring Top-Secret Clearance) to perform operational 
maintenance on highly sophisticated electronic equipment. Acquired experience on system schematics and 
troubleshooting down to the equipment and signal-flow level. 
.. Assigned to the Construction Battalion Unit. Principal role was in the planning and budgeting of major 
building projects. Scope of budget upwards of $250,000. Led presentation team in promoting the need for 
re-allocating funding from other sources. 
EDUCATION 
.. BA Business Administration, Florida Metropolitan University, Clearwater, FL, 1991, GPA: 3.64 
.. Courses in Supervisory Techniques, Models for Management, Advanced Writing Skills, and Positive 
Leadership 
COMPUTER SKILLS 
Advanced computer training in Windows 95/98/XP, MS Word, MS Excel, merges, macros, and forms. 
Career Change: From law enforcement officer to administrative management. 
Strategy: Emphasize relevant administrative and personnel functions from his current position. 
Chapter 4: Accounting, Finance, Business, and Insurance 
77 

Annette Alstad 
1775 Greene Avenue, Rockaway, NJ 07866 
(973) 957-5555 Residence Phone/Fax .. annalstad@yahoo.net 
Administrative Support/Customer Service—Medical/Clinical Setting 
Dedicated, experienced professional with strong organizational, communications, and project management 
skills. Calm demeanor under stress; cooperative team leader. Recent training in medical billing, medical 
terminology, and ICD-9-CM coding. Proven multitasking/operations support skills. Adept in 
.. Client Relationship Management .. Medical Records Terminology .. Budget Controls 
.. Account/Territory Management .. Customer Needs Assessment .. Program Management 
KEY SUPPORTING SKILLS 
.. Administration: Diverse administrative expertise includes directing nationwide SHARE (State 
Hospital Association Review & Evaluation) program for American Hospital Association; managing 
four-county sales territory in central California; and maintaining large, upscale apartment complexes. 
.. Time Management: Demonstrate top-notch organizational skills, with ability to prioritize and 
multitask. Developed records management systems to expedite back-office operations for sales 
generation, residential and retail property management, and meeting and event planning. 
.. Communications: Employ proactive problem-solving communications skills to generate 「win-win」 
scenarios. Effectively communicated special situations and potential problem areas to management. 
.. Personal Strengths: Conscientious in following through on commitments and deadlines. Mature, 
discreet team player with experience interfacing with high-level executives and corporate clients. 
EDUCATION 
Medical Records Technician Program, Samuel Morris College, Morristown, NJ—2003 
Courses: Medical Terminology, Advanced Medical Terminology, Medical Billing, ICD-9-CM Coding 
Associate of Arts Degree, Fullerton Community College, Fullerton, CA 
PROFESSIONAL EXPERIENCE 
Estate and Health Care Management 2000–2003 
.. Administrative Management. Acted as prime interface with physicians, nurses, hospice, attorneys, 
CPA, stockbroker, and insurance companies for elderly parents with progressive, debilitating illnesses. 
Managed health care appointments and treatment as well as daily living arrangements on-site. 
.. Records Management. Submitted insurance claims and tracked insurance reimbursements. Oversaw 
distribution of $1 million estate. Arranged sale of house and distribution of all household goods. 
Manufacturer』s Representative 1994–2000 
Kimball Associates, San Francisco, CA, and The Paper & Gift Center, Los Angeles, CA 
Independent contractor representing fine gift, paper/stationery, and greeting-card lines for two businesses. 
.. Account Management. Grew accounts by 45% (from 175 to 250) and increased sales by 10% in fourcounty 
central California territory. Generated 20 new key accounts (such as Yosemite Park gift shops) 
through thorough market research, competitive market analysis, and persuasive prospect interaction. 
.. Customer Relationship Management. Developed strong client communications networks, building 
relationships with 250 buyers for retail stores, museums, hospital gift shops, and nurseries. Educated 
buyers in 60+ lines of merchandise, updating them on retail trends and demographics-driven marketing. 
RESUME 4: BY SUSAN GUARNERI, NCC, NCCC, CPRW, CCMC, CEIP, MCC 
Career Change: From sales to administrative support. 
Strategy: Create a strong profile that presents just the right skill set for an administrative professional. 
Support desire to enter health care field by citing relevant recent training. 
78 
Part II: Sample Resumes for Career Changers 

RESUME 4, CONTINUED 
Annette Alstad 
(973) 957-5555 Residence Phone/Fax .. annalstad@yahoo.net Page 2 
PROFESSIONAL EXPERIENCE (continued) 
Residential Property Management 1991–1994 
Treadwell Properties, Inc., San Diego, CA (1993–1994), and Harmony Place, San Diego, CA (1991–1993) 
.. Administrative Management. Managed two upscale apartment communities (up to 516 units), with 
monthly rent collections of $432,000. Supervised on-site leasing as well as maintenance and grounds 
staff. Controlled expense budget, closely monitoring five vendor services. Oversaw renovation of 35 
apartment units, coordinating workflow and scheduling of carpet, flooring, paint, and fixture vendors. 
.. Customer Service. Maintained 92% residency rate and achieved 98% on-time rent collection by 
developing proactive tenant relationship programs. Initiated educational newsletter for tenants and 
open-door policy for tenant complaints. Credited with stabilizing the tenant community through lawful 
evictions of known drug dealers. 
Retail Property Management 1988–1991 
The Andrus Company, Somerset, NJ; Highlands, Inc., Los Angeles, CA; Boltman & Graves, Boston, MA 
.. Administrative Management. Initiated and developed specialty leasing programs for three major 
developers (12 regional shopping centers) in high-profile metropolitan areas. Maintained high 
occupancy rates by actively recruiting retailers for year-round common area as well as developing 
long-term, favorable leases for in-line sales operations. 
.. Program Management. Supervised design projects for kiosks, store decor, and marketing 
communications (brochures, print advertising, and directories). Developed and met program budgets, 
generating in excess of $500,000 for each shopping center annually. 
Meeting and Event Management 1985–1988 
American Hospital Association, Highland Park, IL 
.. Program Management. Served as Director of SHARE (State Hospital Association Review & 
Evaluation) program. Traveled nationwide conducting peer-review meetings for 8 to 10 state hospital 
associations. Wrote comprehensive reports and recommendations based on participant feedback and 
critical observations and analysis of policies and procedures in place. 
.. Customer Service. Facilitated in-house discussions on-site of hospital personnel and management at 
all levels to increase quality assurance, strengthen employee relations, improve customer service, and 
streamline processes and procedures. 
COMPUTER SKILLS 
.. Experienced in composing and editing letters, memos, marketing communications, and reports. Utilize 
Windows XP and 98, Microsoft Word XP and 2000, Internet Explorer, and email. 
Chapter 4: Accounting, Finance, Business, and Insurance 
79 

Richard G. Scanlon 
129 Northgate .. Clear Spring, MD 21722 
Residence: 301.555.0567 rgscanlon@aol.com Cell: 240.555.2426 
Career Target: Insurance Claims Representative 
Offering 15+ Years of Transferable Experience 
Logistics Management .. Motor Vehicle Maintenance .. Repair .. Military Leadership 
Specialized Skills and Experience 
Class 「A CDL」/TPM Endorsements 
Qualified Road Tester Certification 
Safety Inspections 
Petroleum Supply 
Logistics Management 
Federal Contracts Management 
Foreign Car Repair and Restoration 
Computer Literacy 
Relevant Experience 
Tractor Trailer Operator 1995–present 
Sealy Mattress Williamsport, MD 
Established a reputation for reliability and efficiency in delivering company merchandise to 
warehouses and distribution centers throughout metro DC/Baltimore and surrounding areas. Work 
independently in planning and executing daily delivery routes while interfacing with warehouse 
supervisors, dispatchers, store managers, scale-house personnel, and state highway police. 
Accurately complete and record maintenance and safety inspections of the vehicle, adhering to all 
DOT standards. 
Transportation Manager/Supervisor 1990–1994 
Government Contracting Services Alexandria, VA 
Managed a three-year, $1.5M contract supplying comprehensive transportation services to the 
personnel and programs housed in Fort Ritchie, MD. Provided leadership and direction to a staff of 
15–20 full- and part-time personnel; maintained oversight for a fleet of 125 motor vehicles. 
Established a vital link between the contractor and the federal government, earning high marks for 
efficiency and flexibility. Directed and controlled project resources to produce optimum results 
within the financial constraints of the contract. Held a federal security clearance. 
.. Collaborated with contract consultants in defining bid specifications regarding estimated manhours 
and vehicle/machinery requirements. 
.. Hired and supervised military and non-military personnel, ensuring sufficient staffing levels 
for 24/7 operation coverage. 
.. Maintained a 95% vehicle readiness rate by establishing and maintaining effective 
maintenance schedules and seamless working relationships with numerous auto body and 
maintenance shops. 
.. Coordinated the logistics of transporting military and civilian personnel in and out of highsecurity 
sites. 
.. Collaborated with Military Police in motor accident follow-up, including review of accident 
reports; arranged for transport of accident vehicles for disposal or repair. 
.. Orchestrated the scheduling and instruction of driver safety and licensing training for 
personnel; made final recommendations for motor vehicle operators』 license approval. 
.. Created and maintained an electronic spreadsheet to track employee hours for payroll. 
RESUME 5: BY NORINE DAGLIANO, CPRW 
Career Change: From big-rig truck driver to insurance claims. 
Strategy: Leverage prior experience as a transportation manager as well as knowledge of vehicles and 
maintenance to position him as a knowledgeable claims adjuster. 
80 
Part II: Sample Resumes for Career Changers 

RESUME 5, CONTINUED 
Richard G. Scanlon 301.555.0567 Page 2 
United States Army 1983–1990 
Honorably Discharged Sergeant, with a diverse military career characterized by a record of 
「exceptionally meritorious service, dedication, and determination.」 Served in Germany, Korea, 
and Washington State. Scope of responsibility included supply and equipment records and parts; 
material storage and handling; vehicle repair and maintenance; and petroleum distribution. 
.. Earned leadership command of six subordinate personnel (Motor Sergeant) and 12 subordinate 
soldiers (Squad Leader); recognized for providing 「superb guidance and leadership, which 
ensured optimum efficiency in the completion of tasks.」 
.. Oversaw maintenance and use of 250 motor vehicles, consistently rendering outstanding 
achievement in procuring high-priority repair parts. 
.. Demonstrated technical expertise in repairing and replacing unserviceable parts on gas and 
diesel cars and trucks; interpreted work orders and determined intermediate maintenance 
operations for extending vehicle use. 
.. Completed military training in Defensive Driving, Small Engine Repair, Quality Management, 
and Quality Improvement Through Defect Prevention. 
.. Managed $20K building supply inventory, including procurement, storage, and distribution. 
Additional Employment Experience 
Correctional Officer 1994–1995 
Cumberland Federal Correctional Institution Cumberland, MD 
Completed an eight-week training, prior to assuming responsibility for the supervision and security 
of 100 inmates in a newly opened maximum-security facility. 
Carpenter/Mason 1986–1987 
R F Kline Frederick, MD 
Interpreted drawings, blueprints, and plans to determine layout and material specifications for the 
construction of trestles, bridges, piers, and wharfs. Operated various hand tools and pieces of 
power equipment, including loaders, backhoes, mixers, and forklifts. 
Education 
Graduate, Williamsport High School, Williamsport, MD 
College credits earned through Central Texas College and Big Bend Community College, 
Wiesbaden, Germany; Central Texas College, Korea 
Chapter 4: Accounting, Finance, Business, and Insurance 
81 

WILLIAM NEVADA 
8917 Central Avenue 818-753-2548 
Agoura, California 91301 w_nevada@aol.com 
Mature, proactive, results-oriented young professional seeking to apply extensive research and data 
experience to the loan and investment industries. Resourceful, efficient, honest, and highly ethical, with 
a strong work ethic. Quick problem solver while dealing with new concepts, systems, and procedures. 
Decisive and self-starting in implementation. Conscientious application of policies and procedures. 
Professional and articulate; qualified for client / customer interaction at all levels. Committed. 
Recognized for 
.. Competency and thoroughness 
.. Going above and beyond requirements 
.. Analytical aptitude 
.. Organizational skills 
.. Being meticulous and detail oriented 
.. Strong communication skills 
.. Outstanding customer service skills 
.. Patience and composure 
.. Upbeat and positive attitude 
.. Working well under pressure 
SKILLS 
Computer Microsoft Office Applications (Word, Excel, PowerPoint, Access) 
SPSS 
Extensive Internet research experience 
Personal Excellent one-on-one communication 
Consistently exceed expectations 
Basic conversational Spanish 
EDUCATION 
Bachelor of Science, Kinesiology, Exercise Science. California State University, Northridge, 
California, 2002 (Dean』s List; GPA: 3.45) 
EMPLOYMENT HISTORY 
Forensic Biomechanics Assistant 2003 
Gary Villareal .. Pacific Palisades, CA 
Perform research on various cars relating to auto accident investigations. Prepare presentations 
using various Microsoft Office applications. 
Personal Trainer 2001–Present 
Training Center .. Flintridge, CA (concurrently) 
Create personal and effective exercise programs for clients. Develop good professional 
relationships with clients. 
Spinal Cord Injury Research Assistant 2002 
Robert Sephears .. CSUN, Northridge, CA 
Conducted literature reviews of prior related studies. Composed compilation reviews of research. 
Organized and entered collected data. 
RESUME 6: BY MYRIAM-ROSE KOHN, CPRW, CEIP, JCTC, CCM, CCMC 
Career Change: From researcher and fitness trainer to banking/finance professional. 
Strategy: Emphasize background in research, data analysis, and working with numbers. 
82 
Part II: Sample Resumes for Career Changers 

RESUME 6, CONTINUED 
Chapter 4: Accounting, Finance, Business, and Insurance 
83 
WILLIAM NEVADA Page 2 
Research Assistant 2002 
Richard Spencer .. CSUN, Northridge, CA 
Conducted independent research regarding aquatic exercise for adapted populations through 
various sources: Internet, library, medical reports, and peer-review journals. Selected relevant 
material. 
Physical Therapy Aide 2000–2001 
Providence Saint Joseph Medical Center .. Burbank, CA 
Supervised workout regimen for recovering surgery patients. Instructed patients in specific use of 
major muscle groups of lower extremities. 
Day Camp Counselor 2000–2001 
The Village Schools .. Sherman Oaks, CA 
Instructed and cared for middle-school students in various settings. Directed and supervised 
group and water games with aerobic benefit. Taught group lessons and led discussions. 
COMMUNITY INVOLVEMENT 
Middle and High School Youth Group Leader, Sun Valley, CA 
Camp Counselor, Redlands, CA 
Guitar Instructor, Sylmar, CA 
CERTIFICATIONS 
Red Cross Adult CPR Certification 
Red Cross Water Safety Instructor Certification 
Aerobics and Fitness Association of America: Personal Trainer Certification 

Caroline Smith 29 River Street, Norwalk, CT 06854 
(203) 838-3052 .. carolinesmith@snet.net 
BANK TELLER 
Superb customer-service skills honed by 15 years of retail experience to develop and maintain 
customer loyalty. Highly organized; keep all records with accuracy and thoroughness. 
.. Customer service .. Long-term customer relationships 
.. Cashier transactions .. Team member 
.. Strong communications skills .. Membership services, marketing 
.. Patience and humor .. Problem solving 
PC proficiency in business applications, including MS Word, Excel, and Outlook. 
PROFESSIONAL EXPERIENCE 
Costless, Norwalk, CT 
CASHIER / CUSTOMER SERVICE / MEMBERSHIP / MARKETING 2001–Present 
.. Control cash flow while ringing out customers. Keep lines of shoppers moving smoothly with 
courtesy and humor. Receive and direct patrons at the door. 
.. Work with security and loss-prevention issues. 
.. Develop customer relationships for long-term loyalty. Known for treating shoppers like family. 
.. Care for all client concerns: Sign up customers for Costless and American Express charge cards; 
communicate with main office; update membership accounts; offer general information and product 
availability by telephone and in person. 
.. Sell memberships to businesses and individuals in local-area towns. Upgrade current Members to 
Executive Membership for increased cash flow and customer loyalty. 
PetPals, Norwalk, CT 
JUNIOR MANAGER ON DUTY 1998–2001 
.. All aspects of opening and closing facility, including arming/disarming system, booting up computers, 
communicating with corporate office, counting store safe and register cash, and setting up the store. 
.. Created computer reports on sales, returns, and loss prevention for the corporate office. 
.. Motivated employees, developed customers, and oversaw animal care from ordering to sale. 
Burger King, Norwalk, CT 
JUNIOR MANAGER / SHIFT LEADER 1991–1998 
.. Opened kitchen and registers for breakfast. Observed strict food-service regulations. 
Met temperature and sanitizing standards. 
.. Supervised and motivated crew. Built solid relationships with patrons. 
HealthDeli, Norwalk, CT 
CASHIER 1988–1991 
.. Operated registers; assisted in deli; performed light stock work. 
.. Became knowledgeable about vitamins/supplements to advise shoppers. Worked to create trust with 
customers for lasting relationships. 
Entrepreneurial Businesses, Norwalk, CT Prior to 1991 
HOUSE CLEANING SERVICE 
OFFICE TEMPORARY WORK 
EDUCATION 
Psychology, Norwalk Community College, Norwalk, CT 
RESUME 7: BY DIANA HOLDSWORTH, CPRW 
Career Change: From retail sales associate to bank teller. 
Strategy: Highlight relevant skills in customer service, cash handling, and computer use; clearly show 
how her current position, though seemingly unrelated, requires extensive use of these skills. 
84 
Part II: Sample Resumes for Career Changers 

RESUME 8: BY IGOR SHPUDEJKO, BSIE, MBA, CPRW, JCTC 
Thomas Owens 
21 Revere Street (845) 687-4499 (H) 
Westwood, NJ 07450 (845) 535-3487 (W) 
towens@aol.com 
FINANCIAL PLANNER 
PROFILE: Entrepreneurial, self-directed business professional with more than 20 years of experience 
running, growing, and developing a private business. Experienced in assessing risk for personal 
investments and for associates. Familiar with various financial products, including stocks, bonds, mutual 
funds, variable and fixed annuities, variable and term life insurance, disability insurance, and long-termcare 
insurance. Derive great satisfaction from assisting others in planning for their financial security. 
STRENGTHS 
.. Analyzed and developed plan for disbursement of assets for two estates. 
.. Managed all stages of sales cycle, including identifying targets, qualifying leads, uncovering 
needs, overcoming objections, following through, and closing. 
.. Seasoned, savvy business professional with mature judgment. 
.. Developed personal investment strategy that yielded total portfolio return of 10.5% per year 
for 10-year period ending 12/31/01. 
.. Adept at establishing rapport and trust with individuals. 
.. Irreproachable business ethics, honesty, and integrity. 
PROFESSIONAL EXPERIENCE 
OWENS PHOTOGRAPHIC, INC. Scarsdale, NY 1990–Present 
Owner 
Commercial photography studio serving advertising agencies and corporations in NYC–metro area. 
Organize, produce, and shoot various commercial projects for publication. Make frequent sales calls on 
prospective clients to present capabilities and examples of work. Identify prospective clients through 
research and cold calling. Conduct marketing campaigns through direct mail and telemarketing. 
Perform basic accounting functions such as paying and collecting bills and maintaining records. 
.. Built business from zero to more than $600,000 by providing quality products and service. 
.. Major clients included IBM, Pepsi, Reader』s Digest, AGFA Gevaert, and Brown, Inc. 
.. Initially prepared corporate tax returns. 
COLOR IMAGES Teaneck, NJ 1985–89 
Studio Manager 
Commercial printing and photography studio. Managed four photographers. Scheduled and coordinated 
photography projects. Interacted with clients on status of work. Provided photographic support when 
needed. 
MILITARY 
.. USAF, Honorable Discharge 
EDUCATION & CERTIFICATION 
.. CFP course requirement completion by 01/04 
.. BA, Major in History, Muhlenberg College, Allentown, PA 
Career Change: From small business owner (photography shop) to financial planner. 
Strategy: Focus on strengths that relate to financial planning, including his personal experience in this 
field. 
Chapter 4: Accounting, Finance, Business, and Insurance 
85 

RESUME 9: BY LORIE LEBERT, CPRW, CCMC, IJCTC 
86 
Part II: Sample Resumes for Career Changers 
Maureen Welland 
22398 Fox Lane . Little Rock, AR 72202 . (501) 380.6011 . moewelland@msn.com 
PROFESSIONAL 
PROFILE 
Medical Terminology . Medical Procedures . Healthcare Services . Medical 
Care . Insurance . Inventory/Ordering 
Highly qualified medical professional with experience dealing with a multitude of 
medical-related administration procedures, products, and services. 
.. Empathetic and intuitive in client interactions; committed to providing quality 
care as an essential link in healing processes and pain management. 
.. Poised and confident contributing member of the healthcare team. 
.. Flexible in quickly mastering new terms, technologies, and systems. 
.. Demonstrated flexibility and resourcefulness in adapting to ever-changing 
complexity in the healthcare industry. 
EXPERIENCE 
HURON VALLEY OUTPATIENT SURGERY CENTER; Comanche, AR 
Multi-specialty medical center providing expertise in orthopedic, plastic surgery, and ENT 
Staff RN . 1987–93 
.. Promoted patient health through a comprehensive range of healthcare services. 
.. Identified patient care requirements; established a compassionate environment; 
assured quality of care; resolved patient problems and needs; protected patient 
and employee rights; documented patient care services; maintained continuity 
among nursing/physician/therapist teams; maintained medical supply inventory. 
.. Kept updated on professional and technical knowledge; managed a cooperative 
relationship among healthcare teams and contributed to the team effort. 
SOUTHERN MEDICAL CENTER; Landsdale, AR 
Multi-specialty trauma center 
Staff RN . 1980–87 
.. Managed duties in both scrubbing and circulating for multi-specialty cases, 
including general, orthopedic, cardiovascular, ophthalmic, gynecologic, plastic, 
and urologic. 
.. Member of Trauma Team; dealt with life-threatening surgical conditions and 
critical medical conditions requiring surgical intervention. 
.. Managed orthopedic department (equipment, supplies); oversaw orthopedic 
cases throughout medical procedures. 
EDUCATION & 
TRAINING 
VATTEROTT COLLEGE; Joplin, MO 
Bachelor of Science Degree in Nursing . 1980 
Numerous in-service classes and medical-related courses 
Basic understanding of MS Word and Excel 
OTHER 
INFORMATION 
Active in: 
.. School activities—room parent, lunch aide, member of several committees. 
.. Church committees—involved with various special events and programs. 
Career Change: From nursing to medical insurance professional (claims and administration). 
Strategy: Create a strong Professional Profile that combines hard skills and medical knowledge with 
the attributes she will bring to her next position. 

RESUME 10: BY LOUISE GARVER, CPRW, CMP, JCTC, CEIP, MCDP 
GREGORY LAWRENCE, C.P.A. 
445 Sunset Lane 
Vernon, NY 60194 
glawrence@yahoo.com 
Mobile: (914) 962-7835 
Home: (914) 918-3499 
CORPORATE ACCOUNTING . PUBLIC ACCOUNTING . TAXATION 
Certified Public Accountant with a master』s degree in accounting and taxation, and business management 
experience. Proven analytical and financial management skills. Critical thinker and creative problem solver with 
excellent planning and organizational strengths. Technical skills: MS Office (Word, Excel, Access, and PowerPoint), 
JD Edwards, and Peachtree Accounting. 
KEY SKILLS 
General Accounting … Cost Accounting … Financial/Business Analysis … Asset and Liability Management 
Cost/Benefit Analysis … Financial Modeling … Auditing … Risk Assessment … Working Capital 
CAPABILITIES—ACCOUNTING/FINANCE 
Education and training provided a solid foundation in: 
.. Setting up balance sheets, income statements, and cash-flow statements in compliance with GAAP. 
.. Analyzing financial performance of business operations, tracking and analyzing costs, and creating and 
implementing cost-control systems to achieve corporate objectives. 
.. Developing and administering budgets; familiar with capital budgeting process. Versed in the different types of 
corporations, consolidations, and tax advantages. 
.. Determining valuation of business assets, stock and bond prices, depreciation schedules, and pro forma 
statements. Creating capital asset pricing models and financial models. 
.. Calculating P/E ratios, DCF, EPS, discounted cash flow, and beta for equity security analysis. 
.. Devising portfolio asset allocation strategies and conducting risk assessments; developing business plans. 
.. Developing financial management and investment strategies for both individuals and companies. 
EDUCATION 
SIMMONS COLLEGE, NEW YORK, NEW YORK 
M.S. in Accounting and Taxation, 2003 
B.S. in Business Administration with concentration in Finance, 1994 
Relevant Courses: Advanced Accounting, Intermediate Accounting, Managerial Accounting, Governmental 
Accounting, Auditing, Finance, Business Law, Cost Accounting, Tax Accounting 
Certified Public Accountant—State of New York, 2003 
BUSINESS MANAGEMENT EXPERIENCE 
Store Manager (1995–present) / Assistant Manager (1992–1995): Value Stores, Inc., New York, New York 
Promoted to manage financial and day-to-day operations of $3 million business, including P&L, sales, 
merchandising, customer relations, inventory, security, human resources, and training. Scope of responsibility 
encompasses auditing financial records, processing payroll, managing cash, balancing drawers, entering inventory on 
computer system, adjusting inventory retail values, and preparing bank deposits and reconciliations. 
Accomplishments: 
.. Significantly improved store』s financial performance, bringing it from 10% under budget to 3% above budget 
within the first month as manager by 
.. Assessing and realigning employee skills with appropriate tasks/functions. 
.. Improving inventory levels and product mix on sales floor. 
.. Reducing turnover, hiring and training quality candidates, and implementing a succession plan. 
.. Boosted profits 20% over prior year, sales by 4% annually, and budgeted profit forecasts by 6% per year. 
.. Winner of 3 Paragon Awards out of 15 managers in the district for achieving excellence in customer service and 
exceeding profitability/sales targets. Tapped as mentor, developing and training 25 new store managers. 
Career Change: From retail management to accounting. 
Strategy: Lead off the resume with a concise summary of background, key skills, and new goal, followed 
by detailed information about his proven capabilities. In presenting work experience, emphasize 
financial skills related to his goal. 
Chapter 4: Accounting, Finance, Business, and Insurance 
87 

Saul M. Lieb 113 Foster Road, Teaneck, NJ 07430 
(201) 226-8745 .. E-mail: Slieb@aol.com 
ACCOUNTING / FINANCE / ADMINISTRATION 
PERSONAL STATEMENT: After 13 years as a practicing physician, I』m changing career directions to 
follow my lifelong interest in finance and accounting. To that end, I am currently enrolled at the University 
of Maryland, where I am completing (12/04) my BS degree in Accounting. Following completion of this 
program, I plan to sit for my CPA exam and obtain my MBA from Rutgers State University and Master』s 
in Accountancy from the University of Maryland. 
My ultimate career goal is a senior-level corporate finance position. However, to achieve that level of 
position and responsibility, particularly considering my unique background in the health care arena, I 
realize that I need to start in a more junior position where I can gain practical, hands-on experience in 
corporate accounting and finance. 
Key Qualifications: 
.. 3.8 GPA in accounting coursework. 
.. Completion of 150-credit course on Business of Medicine. 
.. Review and analysis of all financial and accounting statements of private practice. 
EDUCATION AND TRAINING: 
.. Bachelor of Science in Accounting, University of Maryland, College Park, MD, 12/04—GPA 3.8 
.. Business of Medicine Executive Certification Program, Florida State University, 
Tallahassee, FL, 11/03 
– Marketing and the Management of Service Quality 
– Managing People/Development Strategies 
– The Business Environment of Health Care 
– Data-Driven Management 
.. MBA to be completed 6/06, Rutgers State University, New Brunswick, NJ 
.. Master』s of Accountancy to be completed 11/06, University of Maryland 
.. MD, Northeastern Ohio School of Medicine, Rootstown, OH, 1985 
.. Bachelor of Arts in Biology, University of Rochester, Rochester, NY, 1979 
.. Graduate Residency—Family Practice, St. Thomas Hospital, Akron, OH, 1988 
COMPUTER SKILLS: 
.. Microsoft Excel Certification, Career Blazers Computer Application Software Training 
.. QuickBooks Pro Class, 6/02 
PROFESSIONAL EXPERIENCE: 
RAMSEY MEDICAL GROUP Ramsey, NJ 1987–Present 
Partner / General Practitioner 
Large family practice. One of three partners. Responsible for patient care and practice management. Review 
and analyze all financial and accounting statements. Monitor monthly statements for accuracy and timeliness. 
.. Implemented new computer system to allow for online billing. 
.. Negotiated with HMOs for competitive rates. 
VALLEY MEMORIAL HOSPITAL Ridgewood, NJ 1994–1998 
Chairman—Department of Family Medicine 
VALLEY MEMORIAL HOSPITAL Ridgewood, NJ 1994 
Member—Executive Committee 
VALLEY MEMORIAL HOSPITAL Ridgewood, NJ 1992 
Member—Hospital Credentialing Committee 
NEW JERSEY MEDICAL SCHOOL Newark, NJ 1989–2001 
Assistant Professor 
RESUME 11: BY IGOR SHPUDJEKO, BSIE, MBA, CPRW, JCTC 
Career Change: From physician to accounting/finance professional. 
Strategy: Lay out the rationale for the career change in an interesting 「personal statement」; highlight 
the commitment to change by listing extensive relevant education, both completed and planned. 
88 
Part II: Sample Resumes for Career Changers 

RESUME 12: BY DIANE BURNS, CPRW, CCMC, CCM, CEIP, JCTC 
JOHN P. MYLES, M.SC., M.L.I.S. 
1246 Silver Path .. Columbia, MD 21045 
(555) 884-0891 .. myles@yahoo.com 
CAREER FOCUS 
COMPETITIVE INTELLIGENCE/ INFORMATION RESEARCH 
PROFILE 
Successful leader with broad scope of management responsibilities in growth-oriented companies. Consistently 
maximized revenue and earning opportunities through cost containment and quality service delivery in 
competitive and very turbulent international markets. Proven communicator with refined interpersonal skills. 
Design mechanisms to gather, identify, analyze, and disseminate controlled and actionable intelligence and 
research solutions from a variety of primary and secondary sources. Excel in developing information 
visualization to convey complex competitive dynamics in multivariate ways. Solid knowledge and 
understanding of retrieval techniques to effectively evaluate and extract accurate, reliable, and relevant 
information from commercial databases utilizing current technologies, methodologies, and research tools. 
Strong investigative market research and analytical skills to effectively retrieve, organize, catalog, synthesize, 
and evaluate information in response to diverse research requests utilizing current technologies, tools, and 
resources. 
Combined expertise in the following: 
Corporate Profiling .. Information Visualization .. Online Search & Retrieval .. Channel Development 
Customer Service .. Contracts .. Strategic Business Planning .. Training & Development 
Production & Operations .. Pricing & Budget Management .. Team Management 
EDUCATION 
.. Master』s Degree in Library and Information Science, University of Maryland, Baltimore, MD, 2003 
(GPA: 4.0/4.0) 
.. Independent Study: Measurement of Social Capital of Competitive Intelligence (CI) Professionals: an exploration of 
networks, trust, and performance issues in organizations 
.. Recipient, Full Tuition Merit Scholarship, Department of Library and Information Sciences 
.. Master』s Degree in Sound and Vibration Studies, California State University, Fullerton, CA, 1990 
.. Bachelor』s Degree in Electrical & Electronics Engineering, University of Texas, Dallas, TX, 1982 
INTERNSHIPS, FIELD PLACEMENT & PROJECT WORK 
.. Systems / Programmer II 05/2003–Present 
Department of Otolaryngology, Johns Hopkins University Medical Center, MD 
Evaluated and recommended top-ranking software-configuration management tools. Designed, constructed, and 
implemented an Information Resource Center prototype utilizing the Perforce engine for the Medical Virtual Reality 
Center, a research laboratory for testing balance disorders in humans. 
.. Reference Intern 05/2002–Present 
Middleton Library, University of Maryland 
Research information requests from faculty, students, and the public. Deliver answers to complex reference questions 
using OPAC, subscription databases, print resources, and Internet research tools. Provide reference desk support. 
.. Information Research Assistant (Practicum) 08/2003–12/2003 
Hunt Library, Carnegie Mellon University, PA 
Compiled and organized Competitive Intelligence information resources on the pharmaceutical / biotechnology 
industries. Constructed an HTML-based business guide to support the academic research needs of CMU』s faculty, 
students, and staff. 
Career Change: From marketing manager to business analyst. 
Strategy: Focus the resume on recent education along with general management skills and research 
and analytical ability. 
Chapter 4: Accounting, Finance, Business, and Insurance 
89 

John P. Myles, M.Sc., M.L.I.S., Page 2 
PROFESSIONAL EXPERIENCE 
Marketing Manager, Image Technologies, Baltimore, MD 1998–2000 
Image Technologies is an IT solutions company (document management services). 
.. Provided leadership and established vision, strategy, and action to meet company』s objectives. 
Implemented revenue and earnings growth initiatives. Devised positioning strategies of products and 
services for increased value creation and profitability. Re-engineered the sales and marketing 
organization. Directed all marketing communications. 
.. Prepared long-range, easily implemented strategic business and marketing plans for integrated document 
management (IDM) services. 
.. Implemented market research initiative and introduced competitive intelligence activities. 
Technical Sales Executive—Government Market 1996–1998 
Operations Executive—Imaging Centre 1994–1996 
Channel Development Manager 1992–1994 
Film Inc., Baltimore, MD (Document Imaging Division) 
.. Received the Camera Prize for Marketing Excellence & Fountain Pen Prize for Sales Achievement. 
.. Expanded and maintained relationships with channels network in assigned territories. Guided channels 
in identifying growth initiatives. Supervised six channel partners with operations team of 15, 
completing projects on time. Directed several Digital Signatures verification-system projects with 
multinational banks. 
.. Developed channel marketing communications, including competitive product pricing. Constructed 
and launched the Sales-Tool Kit, a first of its kind in the region for all channel partners. 
.. Negotiated, proposed, and closed the biggest order of microfilming equipment ($4 million in 1999). 
.. Increased the Annual Operating Plan (AOP) revenue target by 25% in 1997 and by 13% in 1998 for all 
assigned regions. Achieved an increase of 54% above the combined AOP earnings target in the assigned 
regions in 1998. 
Executive Director, Documents R Us, Dallas, Texas 1982–1992 
Built a local document imaging services company from the ground floor. Served on the Board of Directors. 
.. Directed sales and marketing functions, service bureau operations, staff training, and quality assurance. 
.. Orchestrated, implemented, and managed computer-assisted document conversion projects for insurance, 
manufacturing, and educational institutions with improvements in cost, efficiency, and turnaround 
time. 
PROFESSIONAL AFFILIATIONS & DEVELOPMENT, LANGUAGES & TECHNICAL SKILLS 
.. Society of Competitive Intelligence Professionals (SCIP), Student Member, current 
.. Special Libraries Association (SLA), Student Member, current 
.. American Society for Information Science and Technology (ASIS&T), Student Member, current 
.. President, Student Chapter of the American Society for Information Science & Technology, 2001/2003 
.. Attended hundreds of hours of seminars, courses, and conferences in Information Management, 
specialized document imaging techniques, and general business administration, 1982–Present 
~ Languages ~ 
Read, write, and speak fluent English. Speak fluent German. Conversational Spanish and Turkish. 
~ Technical Skills ~ 
Operating Systems—MS-DOS; Windows 95, 98, 2000, NT & XP .. MS Office Professional 97, 2000 & XP .. MS 
Project .. MS FrontPage 2002 .. JASC Paint Shop Pro v7.0 .. Adobe Acrobat & Photoshop v6.0 .. UNIX .. Lotus 
Notes v4.5 .. Perforce Release 2002.1 .. Proficient in Dialog (Classic and Web) .. Lexis-Nexis & OCLC databases .. 
Endeavor/Voyager v2000.1.3 OPAC .. Other library bibliographic data and full-text search & retrieval systems .. 
Web authoring using HTML, XHTML, PHP scripting, Ipswitch WS_FTP Pro v7.5, Telnet (Pine) & mySQL 
RESUME 12, CONTINUED 
RESUME 12, CONTINUED 
90 
Part II: Sample Resumes for Career Changers 

RESUME 13: BY DON ORLANDO, MBA, CPRW, JCTC, CCM, CCMC 
Stanton Kerry 
222 Pine Drive Coreyville, Alabama 36000 stantonk@bellsouth.net .. 205.555.5555 
PROFIT-BUILDING CAPABILITIES I CAN OFFER TOPLINE AS YOUR NEWEST 
TRANSPORTATION MANAGER 
.. Building and maintaining teams that want to do well—as a point of honor 
Matching the right person to the right job 
Investing judiciously in training that produces a return on investment 
Limiting liability 
Keeping loyalty by showing each employee the tie between his job and his 
company』s future 
RECENT WORK HISTORY WITH EXAMPLES OF PROBLEMS SOLVED 
.. Sales Representative promoted ahead of 10 more-experienced competitors to be 
Service Manager, Saturn of Centerville, Centerville, KY 90 to 02 
Because we were one of Saturn』s first service departments, my work was closely 
monitored not just by the dealership owner, but by some corporate levels at 
Saturn』s headquarters. The shop I managed produced $700K in annual sales. 
Served as direct reporting official for 21 service technicians, oil changers, and 
detailers; 2 service writers; and a cashier. 
「Rescued」 a top-performing employee whose work had deteriorated. Earned 
his trust by helping guide him through family problems. Gave him key tasks I knew he 
could do well. Then boosted his confidence by having him train others. Payoffs: His 
morale and productivity soared. He remains one of the company』s top-producing 
technicians. 
Redesigned our workload so employees saw their stake in doing a key job that had 
limited their earnings for years. My fix was ready in a week. Payoffs: Costly repairs 
fell. People felt management cared about them. That』s why employees worked on 
their own time to do the job well. 
Listened to my people and our customers well enough to design and execute new work 
schedules that helped everyone. Overcame owner』s resistance with solid 「homework.」 
Payoffs: Generated more money with fewer man hours. Raised morale. Avoided 
overtime. My system became the example for other dealerships. All done without 
extra funding. 
Helped transform a good policy into an excellent money maker. Worked closely with 
sales to match the right responsibilities with the right people. Payoffs: Customers 
liked our longer hours. Customer complaints fell to their lowest point in 8 years. 
Changed the way we rewarded our workers by transforming customer service goals 
from threats to rewards. Overcame initial objections that centered on the cost of 
the celebration parties that were a key part of my plan. Payoffs: We did so well, 
corporate headquarters encouraged other dealers to copy our methods. 
More indicators of performance TopLine can use … 
Career Change: From auto service manager to corporate transportation manager. 
Strategy: Emphasize management skills and showcase ability to produce results. 
Chapter 4: Accounting, Finance, Business, and Insurance 
91 

Stanton Kerry Transportation Manager 205.555.5555 
.. Mechanic and Assistant Transportation Supervisor promoted to Automotive 
Technology Instructor, Cross County Board of Education, Cross, AL 85 to 90 
Took full responsibility, as an instructor, for the performance of 48 students, many 
of whom were unskilled. 
Ran, as an Assistant Transportation Supervisor, a fleet of 88 school buses and 
support vehicles. 
Overcame a chronic funding problem by turning 「junk」 engines people usually 
throw away into classroom learning aids for our students. Used the success of that 
plan to persuade a local manufacturer to donate 6 brand-new engines for my kids to 
work on. Payoffs: When I told students the refurbished engines would be theirs if 
their work was excellent, they became top candidates for jobs in local industry. 
Broke up a clique of disruptive students—just like the groups that sometimes 
hamper industry—by being ready to be 「tested」 by the ringleader. Saw beyond his 
bullying to let him grasp the greater rewards of performing well. Payoffs: Praised 
him when he did good work—and made sure others heard my words. Not only won 
him over, but got the support of several more good students at the same time. 
.. Previous employment includes night manager at a motel and 8 years of service with 
the United States Army. 
RELEVANT EDUCATION AND PROFESSIONAL DEVELOPMENT 
.. MS, Personnel Counseling, Coreyville State University, Coreyville, AL Jun 84 
Earned this degree while working full time and carrying a full academic load. 
.. AS, Automotive, STRATTON COMMUNITY COLLEGE, STRATTON, AL MAY 81 
Worked full time while attending school full time. 
.. B.G.S., Psychology, ALOHA UNIVERSITY, KIHEI, HI JUN 77 
Completed this degree by attending night school and working full time. 
.. Comprehensive 2- to 5-day training in all phases of managing skilled, semiskilled, 
and unskilled work forces, Saturn Corporation, Alcoa, TN 90 to 02 
COMPUTER SKILLS 
.. Near expert in proprietary work order and customer contact software suite; 
proficient in Internet search protocols; working knowledge of Word. 
Page two 
RESUME 13, CONTINUED 
92 
Part II: Sample Resumes for Career Changers 

RESUME 14: BY JANE ROQUEPLOT, CPBA, CWDP 
Keith R. Henderson, Jr. 
3777 Kintuk Road, Madison, PA 15663 412-555-1212 .. krhenderson@hotmail.com 
MANAGER .. SUPERVISOR .. TEAM LEADER 
Self-motivated individual with exceptional leadership, organizational, and supervisory skills, 
encompassing key values of integrity, honesty, appreciation, teamwork, growth, and resultsorientation 
with an eye toward continuous improvement. 
.. 
.. 
.. 
.. 
.. 
.. 
.. 
.. 
Respected team leader with excellent interpersonal skills. Interact well with individuals from diverse 
cultures and all professional levels. Teach, train, mentor, motivate, and evaluate personnel to achieve 
the highest quality standards. 
Lead special projects and provide strategic insight into operations. Effectively manage and prioritize 
multiple responsibilities. Ensure adherence to policies and procedures to achieve objectives in safety, 
quality, production, good manufacturing practices, and cost. 
Knowledgeable in 
- Personnel Supervision - Records and Information Management - Principles of Instruction 
- Human Relations - Problem Resolution - Office Administration 
- Organizational Management - Mechanical Maintenance - First Aid 
- Field Management - Hazardous Materials Handling - Military Science 
EXPERIENCE 
United States Army 1984–2004 
Master Sergeant (1995–2004) Specialist Fourth Class (1985–1986) 
Sergeant First Class (1993–1995) Private First Class (1985) 
Staff Sergeant (1988–1993) Private Second Class (1984–1985) 
Sergeant (1986–1988) (Honorable Discharge, 2004) 
Fast-track promotions in recognition of leadership, valor, discipline, and attainment of highest test scores. 
Senior Military Science Instructor, Pebble University (ROTC) 
Managed ROTC program for 4 years. Trained cadets in military subjects with emphasis on land navigation, first 
aid, small unit tactics, marksmanship, physical fitness, drill, and ceremony. Coordinated and implemented all 
field training exercises. Led Pebble ROTC to top 10% ranking nationwide. Led Ranger Challenge Team to 
finish in the top 1 or 2 position in each of three years. 
First Sergeant, Ft. Panera, North Dakota 
Served as senior enlisted soldier of Basic Combat Training Company consisting of 18 teams training 
approximately 240 Initial Entry Training Soldiers every 9-week cycle. Provided continuous guidance, 
counseling, and assistance to permanent-party and training soldiers. Served as Master Trainer; organized and 
directed Noncommissioned Officer Professional Development Program. Supervised all company personnel, 
logistics, and administration. 
Senior First Sergeant, Drill Sergeant, Ft. Panera, North Dakota 
For 3 years, trained 55 initial-entry soldiers in each 8-week cycle to become highly motivated, skilled, and 
physically fit. Directed logistics and administrative support; monitored discipline and morale. 
Platoon Sergeant, Ranger Squad Leader, Team Leader, 7 years, Ft. Haderus, Iowa 
Instructor / Squad Leader, 4 years, Ft. Swanson, Missouri 
Career Change: From career in the military to corporate supervisor or manager. 
Strategy: Use headline to call attention to career goals; include documented personal attributes that 
will make him an excellent leader and manager in the corporate world. 
Chapter 4: Accounting, Finance, Business, and Insurance 
93 

 Keith R. Henderson, Jr. 412-555-1212 Page 2 
PERFORMANCE REMARKS 
- Consummate team player - Sets standard for personal and professional conduct 
- Consistently sound judgment; works long, hard hours - A master at training and developing personnel 
- Highest degree of loyalty, integrity, and competence - Superior physical stamina and mental toughness 
- Instills skill, spirit to achieve, and a winning attitude - Possesses diverse skill set: smart, hands-on, tough 
- Meticulous attention to detail - Prolific problem-solver; outstanding planner/organizer 
- Obtains maximum results in personnel』s performance - Accomplishes assigned tasks with superb results 
- Makes safety decisions in best interest of personnel 
while maximizing training efforts 
CERTIFICATIONS / AWARDS 
Emergency Medical Technician, National Registry of EMTs 
HazMat Certification 
Recipient of numerous performance awards, including Bronze Star for Valor and Purple Heart 
EDUCATION / TRAINING 
U.S. Army Training: 
School of Cadet Command Long-Range Surveillance Leader Ranger / Airborne 
Drill Sergeant Basic Noncommissioned Officer Infantryman / Pathfinder 
Combat Lifesaver Training 
Military Freefall Jumpmaster 
Instructor / Trainer 
Advanced Noncommissioned Officer 
Packaging of Hazardous Materials 
for Transportation 
Primary Leadership Development 
Outward Bound, Certified Trainer 
(Group Training as well as One-on-One) 
Graduate, 1984, Easton High School—Easton, PA 
PERSONAL STRENGTHS 
Descriptive terms of personal strengths in the workplace based on professional Personality Profiling 
Competitive .. Pioneering .. Challenge-oriented .. Accomplishes goals through people .. Confident 
RESUME 14, CONTINUED 
RESUME 14, CONTINUED 
94 
Part II: Sample Resumes for Career Changers 

RESUME 15: BY LOUISE KURSMARK, MRW, CPRW, JCTC, CEIP, CCM 
Donna Mazzei 
donna_mazzei@hotmail.com 
Project Leader 
Analysis .. Creativity .. Leadership .. Communication .. Presentation 
Effective communicator, presenter, and project leader with strong planning, analysis, and implementation 
skills. Proven ability to lead teams, coordinate complex/detailed programs, and drive initiatives to 
successful conclusion. Exceptional skills as a presenter, influencer, and consensus builder; able to interact 
and build rapport with individuals of all ages and diverse cultures. 
Relocating to Boston Spring/Summer 2005 
Experience & Achievements 
Instructor—Multicultural Classroom—U.S. Department of Defense, Illesheim, Germany, 2003–Present 
.. Planning & Execution: Strategically plan classroom activities and special projects to 
prepare students for next level of learning; design curriculum from the ground up and 
consistently above standards. 
.. Communication: Design and produce monthly newsletter; initiate regular formal and 
informal communication with students』 families. 
.. Project Management: Selected as co-chair of annual fund-raising event, a communitywide 
talent show. Coordinated auditions, supervised team of 20–25 volunteers, negotiated 
hundreds of dollars worth of donated services, generated publicity (TV, radio, print), and 
managed all facets of high-visibility event. 
.. Strategy & Analysis: Participate on Improvement Committee, analyzing data and crafting 
reports and strategy recommendations for future direction in the areas of staffing, facilities, 
community relations, and administration. 
.. Leadership: Gain full support and cooperation of parents, achieving 100% participation in 
open house and conference evenings. 
.. Creativity: Successfully teach the scientific method to young children and incorporate all 
steps into diversified classroom projects and activities. 
Instructor—U.S. Department of Defense School System, Ft. Bragg, NC, 1999–2003 
.. Planning & Execution: Created and implemented original lesson plans to ensure delivery 
of defined curriculum. 
.. Project Management: 1) Teamed with another staff member to write, direct, and produce 
an original play for African-American History Month; managed teams of adult volunteers 
and directed student actors. 2) Adapted and produced original musical and directed its 
performance before soldiers being deployed to Iraq; earned favorable publicity. 
.. Leadership: By word of mouth/reputation, increased class size 68% (35% above average). 
Managed 2 teachers』 aides. 
.. Teamwork: Worked with Improvement Committee to develop recommendations and then 
with staff at all levels on project implementation. 
.. Creativity: Launched innovative year-long program to build students』 knowledge base of 
musical theater. 
Career Change: From elementary school teacher to business project manager. 
Strategy: Use functional headings to call attention to highly related skills used in her job as a teacher; 
downplay use of elementary education language. 
Chapter 4: Accounting, Finance, Business, and Insurance 
95 

Donna Mazzei 
donna_mazzei@hotmail.com 
continued 
Drama and English Teacher—Columbia High School, Columbia, SC, 1999 
.. Teamwork: Worked closely with team of teachers to implement the drama program across 
all grade levels. 
Drama Director, Instructor, and Actor—South Carolina Youth Detention Facility; Dixieland Theater Academy; 
U.S. DoD School, Columbia, SC, 1998–2003 
.. Performance: Recruited for role in Dixieland Theater production of Bridge to Terabithia. 
Performed throughout region. 
.. Creativity: Conceived and executed original teaching methodology to improve language 
skills of at-risk youth. Success led to quick transition of volunteer role to part-time paid 
position. 
Board Member/Member—Junior League of Columbia, Columbia, SC, 2000–2003 
.. Leadership: Elected by new class of members to head up major community project, a 
holiday toy drive that served 120 area children. Created project plan, delegated 
responsibilities, scheduled activities, and coordinated distribution. 
.. Project Management: Spearheaded annual scholarship drive that awarded 3 grants to 
outstanding local youth. Managed applications, coordinated judges』 panel, and secured 
publicity. 
.. Recognition: Named Provisional of the Year for contribution to the organization, 2000–2001. 
Board Member/Member—Downtown Club, Columbia, SC, 2000–2003 
.. Project Management: Chaired a key initiative to drive young adults to downtown 
enterprises. Secured 15 business sponsorships. 
Board Member—South Carolina Youth Detention Center, Columbia, SC, 1999–2001 
.. Strategy & Analysis: Analyzed the organization』s financial records, budget, and 
curriculum to develop long-term strategy for best use of facility and resources. 
Campaign Volunteer—City Councilor Debra Clegg, Columbia, SC, 2002 
.. Teamwork: Participated in grass-roots campaign effort that resulted in 2-to-1 victory for 
new city councilor. 
.. Project Management: Coordinated volunteers and helped manage fund-raising events. 
Education 
University of South Carolina, Columbia, SC 
.. Master』s in Early Childhood Education, 2001 
.. Certification in Theater Education, 1998 
.. Bachelor of Arts in Theater, 1997—Theater Student of the Year, 1997 
RESUME 15, CONTINUED 
96 
Part II: Sample Resumes for Career Changers 

RESUME 16: BY GEORGE DUTCH, CMF, CCM, JCTC 
J. Robert Martin 
42 Covington Drive Home: (613) 853-8146 
Ottawa, Ontario K2L 4H9 Email: jrobm@internet.com 
Business Process & Planning Specialist 
Start-up Ventures / Information Systems & Technology / General Business 
Specialist at planning and implementing processes to improve the effectiveness of business teams and business 
systems. Possess strong analytical and problem-solving skills and the ability to quickly determine how a process or 
system works, identify improvements, and envision any new procedures required. Excel at performing thorough 
research and synthesizing different ideas to create a complete process from the individual components. 
Competent, dependable, self-reliant, and accurate professional, team player, and natural leader. Strengths include 
.. Strategic Planning & Growth .. Business Development & Growth .. Team Building & Leadership 
.. Project Management .. Revenue & Profit Maximization .. Communications Skills 
.. General Management .. Client Relationship Management .. Programming Life Cycle 
Highlights of Achievements 
.. Prepared a report focusing on the future operations and structure of a start-up company. Result: Highlighted 
areas of improvement, reducing overlap and inefficiencies. 
.. Managed all aspects of a quarter-million-per-annum project. Result: Returned the project to profitability by 
managing contract scope and resources, as well as securing new revenue-generating opportunities. 
.. Initiated and led a discussion group for current and potential team leads. Result: Significantly shortened 
learning curve for new team leads and reduced training expenses. 
.. Initiated just-in-time training for team members lacking project-critical knowledge. Result: Significantly 
shortened learning curve for employees new to the technology without additional training expenses. 
Professional Experience 
Computer Support & Consulting, Self-Employed, Ottawa, Ontario July 2003 to present 
Environment: Small businesses and home offices requiring on-site and on-call assistance purchasing computer 
components, troubleshooting problems or software/hardware tutorials. Solutions often require 
learning new technologies quickly. 
Sample Achievements 
.. Reduced or eliminated many program instabilities and errors from a computer system. Result: Significantly 
reduced computer downtime for small business owner. 
.. Evaluated and installed new software to access multiple file formats from different platforms. Result: System is 
compatible with all major file formats and platforms, greatly increasing efficiency of a core business function. 
.. Created procedures to streamline mass-mailing process. Result: Business now produces all mass mailings 
in-house, eliminating time and cost required to outsource the work. 
Project Leader, Local/Global Technologies, Kingston, Ontario July 2002 to July 2003 
Environment: Start-up venture developing mobile electronic devices to automate logging, tracking, and reporting 
requirements for the trucking industry. Reported directly to the President on matters of marketing, 
company operations, internal structure, and policies. 
Sample Achievements 
.. Designed customer-support policies in preparation for product launch. Result: Reduced training and issue 
resolution time while ensuring consistency when resolving customer-support issues. 
.. Managed team responsible for launching the company』s marketing web site, as well as developed brochures and 
other marketing materials. Result: Increased awareness of the company in a professional manner, especially 
among potential clients and investors. 
.. Organized the company』s first appearance at a national trade show. Result: Company and product were 
introduced to more than 12,000 attendees. 
… /2 
Career Change: From computer programmer to business process specialist. 
Strategy: Translate technical jobs to business language with documented results. 
Chapter 4: Accounting, Finance, Business, and Insurance 
97 

J. Robert Martin page 2 
IT Consultant, CDI Management Systems Canada, Inc., Ottawa, Ontario May 1999 to March 2002 
Environment: IT systems integration company with the majority of clients in the government sector. Held different 
positions with a variety of projects, including programmer/analyst, project leader, advisor, and 
researcher. Also active in initiating or leading many internal projects, such as discussion groups, 
satisfaction surveys, and social events. 
Sample Achievements 
.. Researched and created reusable document templates for current and future Internet Security projects. 
Result: Reduced time and training required to document Internet Security projects. 
.. Designed, analyzed, and reported to senior management findings of an internal survey focused on improving 
staff meetings. Result: Increased employee satisfaction and the effectiveness of staff meetings. 
.. Consulted on the development of an internal Lotus Notes database. Result: Shortened learning curve of 
development team and resolved errors so database could be launched as quickly as possible. 
Application Designer/Builder, National Pacific Railway, Toronto, Ontario June 1997 to May 1999 
Environment: Maintenance and enhancement support for the company』s mainframe payroll system. Responsible for 
designing, testing, and implementing program modifications as well as providing 24/7 on-call support 
for critical problems. 
Sample Achievements 
.. Performed 24/7 on-call support for the highly visible payroll application. Result: Ensured time-sensitive 
systems completed successfully and as scheduled. Reduced future errors and support requirements through 
proactive system maintenance and detailed problem logs. 
.. Provided on-site support and training for a highly visible, time-critical payroll tax database. Result: Clients 
were able to produce and distribute required tax information to employees on time. 
.. Designed and produced all aspects of a promotional video for company relocation. Result: Employees could 
make an educated decision about relocating from Toronto to Calgary. 
Technical Skills 
Proficient in all aspects of the programming system life cycle, especially pertaining to mainframe platforms, as well 
as some knowledge of C, C++, PowerBuilder, and LotusScript. Always eager to learn new skills. Proven ability to 
deliver quality work when faced with a short learning curve. 
Applications Operating Systems Languages Internet 
MS Office 2000, 
WS_FTP Pro, 
Lotus Notes, TSO 
Windows 9x/NT, 
MacOS, OS/390, 
OS/2 
COBOL, JCL, C, 
C++, PowerBuilder, 
LotusScript 
HTML, PKI architecture, 
various browsers & mail 
applications 
Education 
Bachelor of Engineering and Management (1997), McMaster University, Hamilton, Ontario 
Environment: Combined Engineering Physics degree with the core Commerce courses to gain a balanced 
appreciation of business and technology. Acquired management knowledge in courses such as 
marketing research, project management, finance and accounting, human resources management, 
and business law. Gained experience with technology studying solid-state electronics, laser and 
electro-optics, nuclear energy, hardware design, and statistical analysis. Extracurricular roles 
included President of the Engineering and Management Club (1993..1995) and member of the 
Residence Council (1990..1991). 
REFERENCES AVAILABLE ON REQUEST 
RESUME 16, CONTINUED 
98 
Part II: Sample Resumes for Career Changers 

RESUME 17: BY LOUISE KURSMARK, MRW, CPRW, JCTC, CEIP, CCM 
ANDRE MITCHELL 
513-249-0090 9787 Covington Place, Apt. 7, Cincinnati, OH 45005 am@cinci.rr.com 
Building Manager 
Efficient and effective manager with experience in multiple facets of building construction, maintenance, and 
management and exceptional performance in critical areas of building safety, security, and tenant satisfaction. 
Maintenance/management experience includes multi-tenant commercial properties, food-service facilities, and 
entertainment venues as large as 25,000 square feet. 
Skilled/licensed carpenter, HVAC technician, sheet metal fabricator, and auto mechanic with additional 
experience maintaining electrical and plumbing systems. Licensed real estate agent proficient at showing 
property and managing tenant relations. 
General Manager: The Blue Note, Cincinnati, OH 1995–Present 
Direct all business operations for 15,000-sq.-ft. nightclub with weekly revenues exceeding $100,000. On board 
since start-up; put in place the operating procedures, security standards, and revenue safeguards that have been 
pivotal to long-term success and profitable operation of the club. 
Recruit, train, and manage 42 staff. Manage financial operations, including monthly budgets, payroll, 
assessments, and inventory. Ensure compliance with all building and safety codes; oversee building 
maintenance, including A/C, plumbing, and electrical. 
.. Site selection & construction: Assisted owners in locating and selecting site in up-and-coming 
downtown neighborhood. Oversaw building construction and club layout. Represented owners at 
community meetings and before licensing boards. 
.. Revenue protection: Established foolproof ticketing system that eliminates non-paying guests and 
guarantees revenue accountability. Set demanding standards for door staff and hold them accountable. 
.. Safety & security: Created effective security system that minimizes use of illegal substances and 
promotes a safe environment—since launched, zero incidents. In demand as consultant to introduce 
similar systems in other Tristate-area clubs. 
.. Community relations: Instituted street-side crowd control to minimize neighborhood disturbances. 
Personally visible and accessible to all neighbors. 
.. City agency relations: Personally secured and maintained up-to-date city licenses for fire safety and 
building security. Built excellent relationships with Cincinnati Police and Fire Departments. 
.. Staff loyalty & reliability: In high-turnover industry, retained staff long term—including 3 bar staff 
and 3 coat-check staff since opening of club. Constantly improve staff skills through training. Create a 
positive, team-oriented culture. 
Property Manager: Downtown Spaces Realty, Cincinnati, OH 1998–2002 
Managed multi-unit commercial property with close attention to safety, building maintenance, and swift 
resolution of tenant issues. 
.. Maintenance: Created maintenance schedules and performed or supervised all aspects of 
maintenance, repairs, cleaning, and rules enforcement. 
.. Management: Showed property to prospective tenants; managed leasing and evictions; maintained 
excellent tenant relations through professional approach to building management. 
Career Change: From nightclub general manager to building/facilities manager. 
Chapter 4: Accounting, Finance, Business, and Insurance 
99 

513-249-0090 ANDRE MITCHELL am@cinci.rr.com 
Construction / Supervisor: Buckeye Mechanical Systems, Toledo, OH 1990–1995 
Performed wide range of activities related to installation and servicing of residential and commercial HVAC 
systems. 
.. Special skills: Fabricating and installing sheet metal; rebuilding, servicing, and installing steam 
turbines and absorption units; all areas of pipe fitting for refrigeration and hot water boilers. 
.. Staff and project management: Supervised work crews to ensure efficient and timely project 
completion. Trained workers in all aspects of the job. 
Manager: Lakeside Inn, Port Clinton, OH 1993–1995 
Turned around unprofitable, inefficient, poorly managed seasonal facility and created a profitable 
inn/restaurant/nightclub that was so successful, owners invested in Cincinnati club (The Blue Note) and 
brought me on as GM from day one. 
.. Operational turnaround: Revamped entire operation for better efficiency; replaced 90% of staff; 
introduced new computer system for cash registers and office functions; instilled strict operational 
policies and procedures. Transformed lax operation to consistently profitable 「tight ship.」 
.. Safety and security: Implemented and maintained new security practices for bar, nightclub, and 
hotel. 
Manager: Alhambra Nightclub, Toledo, OH 1988–1993 
Worked in all areas of nightclub operations, beginning as busboy and advancing to manager of 25,000-sq-.ft. 
establishment with 1,800-patron capacity. 
Managed stock and ordered inventory. Handled all employee payroll accounts. Hired and trained staff at every 
level. Managed all special events as well as day-to-day functions of the nightclub. 
Licenses / Certifications / Technical Skills 
.. Cincinnati Fire Department certifications: Fire Drill Conductor, Maintenance, Public Assembly. 
.. Cincinnati Health Department License for Food Service. 
.. Certified auto mechanic. Sheet metal worker, fabrication and installation. 
.. Former union carpenter (employed full-time with Local 129 from 1984–1986). Scaffolding and 
rigging experience on high-rises. 
.. Licensed refrigeration and air-conditioning technician. Electrical and plumbing experience. 
.. Ohio Real Estate License; related education through College of Mount St. Joseph: 
— Changing Dynamics of Real Estate (11/03) 
— Real Estate Law (11/01) 
— The Management of Residential Property (11/01) 
— The Management of Commercial Property (10/01) 
RESUME 17, CONTINUED 
Strategy: Pull out just the relevant experience from the most recent position, which involved broader 
sales, marketing, and supervisory experience than is detailed in this resume. Include part-time property 
manager role as key experience. 
100 
Part II: Sample Resumes for Career Changers 

RESUME 18: BY CINDY KRAFT, CCMC, CCM, JCTC, CPRW 
MICHAEL FISHER, MBA, CPA 
717-222-8988 
fisher@email.com 
2283 Atlantic Avenue, York, PA 17404 
SENIOR MANAGEMENT EXECUTIVE 
Finance ... Change Management ... Procurement … Purchasing 
Visionary strategist with a demonstrated ability to deliver corporate objectives. Solid 13-year career 
creating market advantage, reducing and controlling expenses, and fostering a culture of teamwork, 
shared mission, and dedication to customer satisfaction. Key strengths ... 
「You quickly 
jumped in with 
both feet and made 
an immediate 
contribution to our 
team. Specifically, 
your analysis and 
projections of our 
financials and 
operational metrics 
within our group 
have been right on 
track.」 
John Jones 
General Manager 
Michael 「improved 
his revenue 
standing as the 
manager from the 
#6 position to the 
#2 position in 
about 60 days.」 
Loren Hughes 
Director 
Consumer Ops 
Leadership ... Pioneered a service program to improve customer service ratings that 
exceeded quarterly targets and captured the #1 position among 7 teams. The 
program was adopted by corporate and rolled out in 21 offices. 
Cost Reductions ... Collaborated with intradepartmental managers and senior 
executives to implement a cost-reduction plan companywide. Negotiated a 
telecommunications contract that generated $1.8 million in savings annually. 
Change Management ... Drove the organization』s ranking from #6 out of seven to #2 
in sales performance within 60 days by introducing an empowering, team-based 
management style. 
Vendor Sourcing ... Consolidated temporary services sourcing from 50 providers to 
one national contract, generating $200,000 in annual expense savings. 
Team Building ... Championed employee development, recognition, and open 
communication that positioned the call center as #1 in product retention within a 
9-state region in 5 months. 
New Product Launch ... Introduced incentives and measurement tools that positioned 
the territory as #1 in telephone sales within a 5-territory region. 
Participative Management ... Partnered with the Communications Workers of 
America (CWA) union to create a performance-based work environment, 
establishing best-in-class benchmarks for management practices. 
Training & Development ... Key member of a 6-person team tasked with developing 
sales effectiveness training and implementing a certification process. Drove 15% 
annual sales increases post-implementation, garnering the VP/GM 「Shining Star」 
Award. 
PROFESSIONAL EXPERIENCE 
BANK OF AMERICA, York, Pennsylvania 
Director of Customer Service Operations—2002 to Present 
Recruited to take over leadership of a department with a history of ineffective leadership, lack of 
performance, escalating expenses, and excessively high budgets. Manage a 15-person staff and $100 
million expense budget; report directly to the Controller. 
.. Reduced expenses by $2.5 million through detailed reports and analysis of travel, telecom, express 
mail, copier leases, office supplies, document management, and cell phone policies. 
.. Partnered with the Human Resources Director to negotiate a 10% contract reduction on a national 
temporary services contract, yielding an annual expense savings of $200,000. 
.. Pioneered the department』s first-ever incentive performance plans. 
Career Change: From call-center manager to finance executive. 
Strategy: Create a skills-based resume to pull out financial accomplishments; add quotes from supervisors 
to provide even more emphasis on his qualifications in his target area. 
Chapter 4: Accounting, Finance, Business, and Insurance 
101 

MICHAEL FISHER Page 2 717-222-8988 
VERIZON, Tampa, Florida 
Hired as a Financial Analyst, launching a successful ten-year career holding increasingly responsible 
management positions with this Fortune 100 communications services company. Recruited for a special 
assignment as Finance Manager with P&L responsibility for a $200 million expense budget. 
Manager of Sales/Service/Retention, Consumer Services—2001 to 2002 
Selected to drive sales and ensure customer service and retention. Managed 12 direct reports and 100 
union-represented employees. 
.. Personally selected by senior management from among 1,000 candidates to participate in the 
Gateway Leadership Program. 
.. Completely turned around sales performance, taking the team from #6 to #2 in 60 days. Maintained 
the second position for the balance of 2001. 
.. Initiated the customer service and satisfaction program that took ratings from #3 to #1 in 60 days. 
.. Built team unity and empowered employees to achieve corporate goals, establishing the team as #1 
in product retention and beating the company』s regional retention rate by 8%. 
Manager of Sales Excellence, Consumer Services—2000 to 2001 
Personally chosen for leadership, product knowledge, vision, and financial expertise for this newly 
created position. 
.. Developed the Sales Effectiveness Training program that standardized training, strengthened the 
overall regional sales organization, and led to annual revenue increases of 15%. 
Finance & Call Center Manager, Consumer Services—1997 to 2000 
Promoted to Finance Manager and within 12 months assumed additional responsibilities directing a 
13-person team in the special-needs call center. 
.. Resolved a $20 million shortfall in sales goals to finish #1 in booked revenues by benchmarking 
internal performance, reallocating revenue goals between sales and service departments, and 
employing performance metrics for sales representatives. 
Financial Analyst, Consumer Services Finance—1992 to 1997 
Conducted post-promotion marketing reviews for profitability; recommended marketing and 
operations funding prioritizations; reviewed income statement categories to evaluate financial tradeoffs; 
and analyzed activity-based costing system results. 
PRIOR RELEVANT EXPERIENCE 
Financial & Compliance Auditor, FLORIDA AUDIT DEPT., Tallahassee, Florida—1990 to 1992 
Staff Accountant, Audit Staff, ERNST AND YOUNG, Nashville, TN—1989 to 1990 
EDUCATION 
Master of Business Administration, University of Florida, Gainesville, Florida—2001 
Bachelor of Science in Accounting, Purdue University, West Lafayette, Indiana—1989 
CERTIFICATIONS 
Certified Public Accountant (CPA) .. Certified Internal Auditor (CIA) 
Certified Information Systems Auditor (CISA) 
RESUME 18, CONTINUED 
102 
Part II: Sample Resumes for Career Changers 

RESUME 19: BY SHARON PIERCE-WILLIAMS, M.ED., CPRW 
DEREK STEPHENS 
215 Churchill Street, Pittsburgh, PA 15212 
412.322.1258 
dstephens@msn.com 
* MANAGEMENT CONSULTING * 
Certified Six Sigma Black Belt 
Consummate Research Scientist with a synergistic proficiency between technical disciplines and Six 
Sigma strategies to successfully integrate analytical insight and business knowledge. Highly motivated with a 
responsible work ethic and a solutions-oriented focus within a demanding environment to impact long-term 
process improvements. A professional communicator with the ability to build relationships based on mutual 
respect, trust, and benefit. 
Business Analysis and Team Development 
.. Apply cross-functional communications to interface with high-profile business clients, consultants, teams, 
agencies, professors, and students. 
.. Integrate strong quantitative and analytical skills to re-engineer business processes using the Six Sigma 
methodology leading to optimum business efficiency. 
.. Present scientific data and information to non-scientific communities while leading and participating on project 
teams. 
.. Play instrumental role in bringing new products to market. Improve processes to make products more robust. 
Technical Expertise 
.. Design experiments for product analysis and formulate strategies to reduce process variation. 
.. Recognized internally as technical expert in optical thin films. Submitted three intellectual property 
applications. 
.. Apply highly developed technical discipline to create process improvements through data-driven decision 
making. 
.. Astute understanding of air-sensitive and solid-state chemical manipulations. 
.. Extensive hands-on experience utilizing chemical vapor deposition, solvo/hydro-thermal, high-pressure synthetic, 
glass-blowing, glove-box, and vacuum-line techniques. 
.. Computer Skills—Statistical analysis software: JMP 
Silicon graphics crystallographic software: SHELXTL and Cerius2 
WORK EXPERIENCE 
SR. RESEARCH SCIENTIST, RRT Industries, Pittsburgh, PA 2001–PRESENT 
RESEARCH ASSISTANT, University of Michigan, Ann Arbor, MI 1999–2001 
RESEARCH ASSISTANT, Arizona State University, Tempe, AZ 1997–1999 
TEACHING ASSISTANT, Arizona State University, Tempe, AZ 1997–1999 
SYNTHETIC POLYMER CHEMIST, RRT Industries, Oak Creek, WI 1996–1997 
RESEARCH ASSISTANT, Carroll College, Waukesha, WI 1996–1997 
EDUCATION 
PH.D., University of Michigan, Ann Arbor, MI Emphasis: Materials Chemistry 
Project: Synthesis, design, characterization, and study of highly porous metal-organic materials for 
use in heterogeneous catalysis, gas and liquid separation, and storage applications. 
M.S., Arizona State University, Tempe, AZ Emphasis: Inorganic Chemistry 
Project: Synthesis and design of single-source molecular precursors for chemical vapor deposition of 
group III nitrides for use in light-emitting diodes. 
B.S., Carroll College, Waukesha, WI Major: Chemistry Minor: Business Administration 
Career Change: From research scientist to management consultant. 
Strategy: Create a layered resume with the option to use either two or three pages depending on the 
specific opportunity. Page 1 contains qualifications gleaned from past experiences; page 2 shows 
Chapter 4: Accounting, Finance, Business, and Insurance 
103 

DEREK STEPHENS 
215 Churchill Street, Pittsburgh, PA 15212 
412.322.1258 
dstephens@msn.com 
Page 2 
KEY PROJECT MANAGEMENT & LEADERSHIP 
Challenge: New Product Development—To generate ideas and applications for new products that define 
value-added opportunities. 
Actions: (1) Design and develop novel materials for next-generation products. 
(2) Assess novel materials for unique product opportunities. 
(3) Lead technical activities within team environments. 
Results: Inventor of Solarshade self-cleaning glass product. 
Launch Date: February 2003 
Build intellectual property position—Application #US 5,215,348 
Challenge: Market Development—To analyze problems and creatively generate solutions to overcome 
production issues. 
Actions: (1) Develop process strategies and possible capabilities for producing materials. 
(2) Perform online design of experiments at production facility. 
(3) Establish trends using Six Sigma methodology. 
(4) Design pathways to eliminate problematic issues. 
(5) Provide technical input to assist and influence customer. 
Results: Employ novel approach to overcome process issues. 
Inventor of Visiongate statistical software to track and eliminate problematic technical issues. 
Launch Date: December 2004 
Build intellectual property position—Application #US 6,451,730 
Challenge: Academia Collaborations—To leverage expertise within academia to bring new technology to 
RRT Industries. 
Actions: (1) Collaborate with Materials Science and Environmental Engineering departments to initiate 
ideas to leverage expertise. 
(2) Provide appropriate materials and assist with analysis to finalize project goals. 
(3) Assess results using Sigma Logic methodology to define products and opportunities. 
(4) Translate university work to RRT process technology. 
(5) Recommend ways to improve RRT process. 
Results: Define products and opportunities. 
Build intellectual property position—Application #US 9,296,197 
RECOGNITION AWARDS 
Two awards for technical project update presentations to the CEO and Executive Committee of RRT— 
awarded by R&D Director of RRT. 
Idea Generation Committee Award for contribution and leadership in uncovering new ideas for product 
opportunities—awarded by R&D Associate Director of RRT. 
Successful online design of experiments that revealed process limitations to overcome product qualification 
hurdles—awarded by Manager of Glass Coatings Process Control Group of RRT. 
Rackham Dissertation Fellowship (University of Michigan)—departmental fellowship awarded to most 
promising dissertation. 
RESUME 19, CONTINUED 
in-depth project leadership using the CAR approach; and page 3 documents publications and scientific 
instrumentation knowledge. 
104 
Part II: Sample Resumes for Career Changers 

RESUME 19, CONTINUED 
DEREK STEPHENS 
215 Churchill Street, Pittsburgh, PA 15212 
412.322.1258 
dstephens@msn.com 
Page 3 
PRESENTATIONS / PUBLICATIONS 
Presentations: 「Precursors for Strongly Bonded Three-Dimensional Frameworks,」 D. Stephens, Abstr 
Pap Am Chem Soc. 220: 354-Inorg. Chem. Part 1, August 20, 2000. 
「Synthesis of Cl2InN3, Br2InN3, and Related Adducts,」 D. Stephens, Departmental 
Seminar, Arizona State University, April 3, 1999. 
「Combustion of Liquid Organic Compounds in a Bomb Calorimeter,」 D. Stephens, Abstr 
Pap Am Chem Soc. 213: 511-Chem. Ed. Part 1, April 13, 1997. 
Publications: 「Synthesis, Characterization, and Sorbtion Comparisons of Tb2(B10)3, Tb2(AnDC)3, and 
Tb2(DHDC)3.」 Submitted. 
「Mixed Metal-Organic Frameworks Constructed from Benzene Tricarboxylic Acid.」 
Submitted. 
「Highly Porous Three-Dimensional Metal Formates.」 Submitted. 
「Design of Secondary Building Units Using Functionalized Terephthalates.」 Submitted. 
「Synthesis of New Azidoalanes with Heterocyclic Molecular Structures,」 J. Williamson, 
J. Miller, D. Stephens, Main Group Met. Chem., 24 (2): 77–84 Apr. 16, 2001. 
「Synthesis and Structures of Heterocycle Azidogallanes [(CH3)ClGaN3]4 and 
[(CH3)BrGaN3] 3 en route to [(CH3)HGaN3]4: An inorganic precursor to GaN,」 
J. Williamson, J. Miller, D. Stephens, T. Reiter, J. Huber, Inorg. Chem., 39 (17): 
3805–3809 Aug. 21, 2000. 
「Synthesis of Cl2InN3, Br2InN3, and Related Adducts,」 D. Stephens, J. Miller, 
J. Williamson, Inorg. Chem., 39 (7): 1615 Apr. 3, 2000. 
「H2GaN3: A Facile Approach to GaN,」 J. Miller, K. Burnside, D. Stephens, 
J. Williamson, Inorg. Chem., 37 (26): 6638–6644 Dec. 28, 1998. 
Complete publication and abstract bibliography available on request. 
INSTRUMENTATION 
Extensive experience Fluent background 
· FTIR spectroscopy · Single crystal x-ray diffraction 
· High/low temperature x-ray powder 
diffraction 
· Scanning electron microscopy 
BSE/ SEI/ EDS 
· Thermogravimetric analysis · Solid state and solution NMR 
· Mass spectroscopy 13C/31P/15N/1H 
Electron impact ionization · Rutherford backscattering spectrometry 
· Ultra high-vacuum chemical vapor 
deposition film growth processes 
Fast atom bombardment 
· Gas chromatography 
· Ultraviolet spectroscopy 
Chapter 4: Accounting, Finance, Business, and Insurance 
105 

CHAPTER 5 
Resumes for Career Changers 
Seeking Technology Positions 
Despite outsource and offshore initiatives, the demand for qualified 
technologists continues to grow. It is important to have the right 
qualifications to be considered for these opportunities. Note how 
many of the resumes in this chapter emphasize recent training and 
list specific technologies and skill sets. These resumes represent the 
following specific career and industry changes: 
. Carpenter to network administrator 
. Graphic designer and musician to video game audio 
engineer 
. Library science to information technology 
. Certified surgical technologist to network administrator 
. Education to publishing information technology 
. Manufacturing engineering to IT 
. Customer service to computer graphics 
. Retail to network management 
. Telecommunications account executive to video 
game producer 
. Sales manager to Chief Information Officer 

WILL GATEM wgatem@construct.net 
105 Outlook Drive Nashville, Tennessee 37239 615.792.1412 
NETWORK ADMINISTRATOR 
.. 
.. 
.. 
.. 
.. 
Versatile, hardworking individual; driven to meet or exceed expectations. 
Passion and exceptional aptitude for working with computers. Skilled in troubleshooting and 
identifying procedures needed to maintain a reliable and efficient network to keep the 
organization running smoothly and profitably. 
Knowledgeable in designing gates in hardware and software to allow free exchange of data, 
custom applications, and the computer power to process this information for authorized users; 
also skilled in setting up firewalls to protect proprietary information from outsiders. 
Effective interpersonal skills; work well as a team member with people at all levels of an 
organization and of various cultures. Equally capable working independently. 
Computer proficiency includes Microsoft Office (Word, Excel, Access, Outlook, PowerPoint), 
QuickBooks Pro, backup protocol, and scanning documents/graphics. 
EDUCATION / TRAINING 
Coursework in Computer Technology, 2003 4.0 GPA 
Vanderbilt University—Nashville, TN 
Coursework in Microcomputer Familiarization, 1984 
Coursework in Mechanical Engineering, 1982 
The Ohio State University—Columbus, Ohio 
CERTIFICATION 
Microsoft Certified Systems Engineer, 2004 
Microsoft Certified Professional, 2003 
.. Networking Essentials .. NT Workstation 
.. Proxy Server .. NT Server in the Enterprise 
.. Internetworking with Microsoft TCP/IP on Microsoft NT 4.0 
EMPLOYMENT 
Brant Construction Co., Inc.—Nashville, TN 1982–Present 
CARPENTER FOREMAN—1990–present 
CARPENTER—1976–1990 
LABORER—1972–1976 
Earned respect of co-workers and supervisors in family-owned business through diligent observation and 
application of skills learned. Demonstrate remarkable work ethic. 
.. 
.. 
Supervise 3–10 carpenters and laborers in construction/renovation/maintenance of residential/ 
commercial buildings. Schedule subcontractors. Ensure accuracy of work. 
Calculate space estimates regarding material costs, labor costs, and time from start of project to 
completion. Organize job site and ensure tasks are completed in a timely and cost-effective 
manner. 
Career Change: From carpenter to network administrator. 
Strategy: Emphasize recent education and use the introduction to detail transferable skills gained from 
multiple experiences. 
RESUME 20: BY JANE ROQUEPLOT, CPBA, CWDP 
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Part II: Sample Resumes for Career Changers 

 sam elliot 
148 W 219 , th St. Torrance CA 90502 
(310) 555-1212. samuel@samuelelliot.com 
Keyboardist/Programmer/Engineer for The Memory Chain 
– transitioning to video game audio engineering – 
– Member ASCAP – 
profile Built extensive original F/X library. Wrote, performed, engineered, and produced four 
albums. Advanced skills in session dialing for basic tracking, overdubs and voice-overs, 
Foley, mixing and mastering, and live mixing for clubs and national tour venues. 
Strengths include 
Sound Effect Creation … Sampling/Looping … Music Composition … 
Audio Engineering/Production … Orchestral Scoring … MIDI … 
Digital Audio Studio … Musician: Guitar, Keyboards, Drums … Audio Editing 
Skilled in a variety of studio applications including: Pro Tools, Cubase SX, Sound 
Forge, DirectMusic Producer, Acid, Reason, Logic, SoundDiver, ReBirth, and 
Studio Vision Pro. 
selected 
reviews 
「The Memory Chain takes sampling to a new level…. Sam Elliot has done it again.」 
LA Times, May 2002 
「The Memory Chain』s latest album is the one where Sam Elliot finally takes center stage 
… and if this album is any indication, he should have been there long ago.」 
Q magazine, October 2001 
「Sublime keyboards … Sam Elliot is a musician』s musician.」 
Musician magazine, June 2000 
musical 
career 
Keyboardist/Programmer/Engineer, The Memory Chain, 1996–2001 
Released four CDs as sound designer and performer with this critically acclaimed band. 
Toured U.S., Asia, and Europe extensively. Played keyboards on four CDs and 600+ 
live performances. 
Clear Sounds Audio, 2nd Engineer, Paid Internship, 1998 
Recorded, edited, mixed, and produced multi-track audio productions for major label 
artists and advertising agencies. Assisted outside engineers. 
other 
experience 
Freelance Designer, Graphics and Web Design, 2001–Present 
education BA in Music. Emphasis in Electronic Music and Recording 
Career Change: From graphic designer and musician to video game audio engineer. 
Strategy: Use name recognition of well-known band to capture interest; combine this with emphasis on 
technical abilities and deemphasize design experience even though it is recent. 
RESUME 21: BY LOUISE FLETCHER, CPRW 
Chapter 5: Technology 
109 

MELANIE MARTINSON 
34 Straight Path Avenue 
Brentwood, New York 11717 
(631) 887-0990 
MMIT@techway.net 
Transitioning from Library Science to Information Technology, bringing the following transferable strengths: 
.. Advanced Research Strategies .. Information Systems Management .. Vendor Sourcing & Relations 
.. End-User Support .. Systems Infrastructure .. Purchasing/Inventory Control 
.. Staff Training & Supervision .. Customer Service Excellence .. Expenses/Budget Control 
CREDENTIALS 
Info-Tech Training Center, Huntington, New York 
A+ Certified Technician, 2004 
Adelphi University, Garden City, New York 
Master of Science, Library Science, 1990 
C.W. Post at Long Island University, Brentwood, New York 
Bachelor of Arts, Sociology, 1986 
PROFESSIONAL EXPERIENCE 
Career track in librarian science and business management, bringing the following transferable experience: 
Information Systems/Database Management 
.. Developed reference tools for collecting, organizing, interpreting, and classifying information. 
.. Successfully trained users on Internet navigation techniques for use in complex reference searches. 
.. Accessed proprietary vendor databases with demonstrated expertise of complex infrastructure navigation. 
.. Applied advanced media, including the Internet, virtual libraries, and remote resources. 
.. Developed a strategic database-driven system that proved effective for generating Internet results. 
Business Management/Customer Support 
.. Established brick-and-mortar and Internet-based bookstores with total responsibility for business operations. 
.. Cost-effectively purchased and resold books from publishers and wholesalers for global distribution. 
.. Maintained a strong vendor base to ensure a broad selection and availability of used and hard-to-find books. 
.. Recruited, trained, and supervised personnel in areas of product knowledge, research, and customer service. 
.. Delivered quality customer service tailored to individual customer needs, ensured open lines of 
communication between all concerned, and handled all aspects of financial management and reporting. 
WORK HISTORY 
Reference Librarian, Kennedy University, Coram, New York 2001–Present 
Reference Librarian, Sheridan Community Library, Islip, New York 1996–2001 
Reference Librarian, Lincoln Public Library, Brentwood, New York 1990–1996 
Managing Owner, Skies The Limit Books, Deer Park, New York 1985–1990 
Career Change: From library science to information technology. 
Strategy: Emphasize profile and keywords using a functional format that really highlights transferable 
experience. 
RESUME 22: BY ANN BAEHR, CPRW 
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Part II: Sample Resumes for Career Changers 

RENeE ROVAN 
4405 Georgia Avenue, NW, #412, Silver Spring, MD 20901, (301) 291-8512, rrovan@email.com 
NETWO R K A D M I N I S T R A T I O N P R O F E S S I O N A L 
Pursuing Cisco Certified Network Associate (CCNA) and Network+ credentials. 
Proficient in Microsoft Office applications in a Windows XP/NT environment. 
E D U C A T I O N 
Information Systems (IS), IS Management Specialization (Honors Graduate), Avery College, Arlington, VA 
..........................................................................................................................................................................2003 
Northern Virginia College, Alexandria, VA ..........................................................................................1999–2000 
Medical Specialist/Surgical Technology, U.S. Armed Forces Health & Sciences College, Irving, TX .......1997 
A P P L I E D R E S E A R C H P R O J E C T S 
Completed Applied Research Projects (ARPs), in conjunction with IS degree requirements, covering all 
aspects of design and management of organizational technical resources, as follows: 
.. Organizational Culture and Leadership (2003): Evaluated the organizational culture of Briarwood 
Surgery Center』s endoscopy unit and operating room (OR) in order to ensure that the mission and vision 
statements were being appropriately applied at the staff level. 
.. Human Resources (HR) Management (2003): Established a comprehensive orientation package for 
the Briarwood Surgery Center』s clinical staff. 
.. Strategic Management and Planning (2002): Conducted internal/external environmental assessments 
in order to identify an approach for Briarwood Surgery Center to expand its OR facilities. 
.. Financial Accounting (2002): Created a quarterly operating budget for the Briarwood Surgery Center 
and implemented an expenditure tracking system. 
.. Database Management Systems (2002): Created an inventory-control system that optimizes inventory 
maintenance in a cost-effective manner. 
.. Networking and Telecommunications (2002): Identified solutions to integrate Briarwood Surgery 
Center』s two local area networks (LANs) into a single LAN. 
.. Systems Analysis and Design (2002): Created a project plan to automate and streamline Briarwood 
Surgery Center』s cataloging of surgical supplies. 
.. Management Support Systems (2002): Identified solutions to resolve inventory-control vulnerabilities 
at minimal cost for Briarwood Surgery Center. 
.. Statistics and Research Analysis (2001): Generated graphics to illustrate the Merrifield Hospital 
Center』s assisted-reproduction success rate statistics. 
P R O F E S S I O N A L E X P E R I E N C E 
CERTIFIED SURGICAL TECHNOLOGIST 
Briarwood Surgery Center, Silver Spring, MD .................................................................................. 2002–Present 
Merrifield Hospital Center, Vienna, VA ................................................................................................2000–2002 
U.S. Army Reserves, Allen Reece Medical Center, Washington, DC ...................................................1998–2000 
Kelway Ambulatory Surgery Center, Irving, TX ...................................................................................1997–1998 
M I L I T A R Y E X P E R I E N C E 
U.S. Army Reserves ........................................................................................................................... 1997–Present 
Career Change: From certified surgical technologist to network administrator. 
Strategy: To paint the picture of an accomplished professional, focus on the numerous applied 
research projects she completed in conjunction with her IT/IS degree requirements. 
RESUME 23: BY BILL KINSER, MRW, CPRW, JCTC, CEIP, CCM 
Chapter 5: Technology 
111 

ROBERTA HENSLEY 
Staten Island, New York 10306 
H: 931-296-6949 .. C: 931-622-2511 .. rhensley@aol.com 
SUMMARY OF EXPERTISE 
INFORMATION TECHNOLOGY .. PUBLISHING 
Publication Timeline 
Management 
Editing and Preparation 
for Publication 
System Management 
and Integration 
Multimedia Presentation 
and E-Publication 
Exacting, accurate professional with unusual combination of skills in language manipulation and technology application. 
Experience in publishing, education, and information technology with ability to synthesize knowledge across industries. 
Strengths in writing, research, information analysis, and intuitive system design. 
TECHNICAL SKILLS 
Operating Systems 
Windows 2000 Windows NT/XP Windows NT AS MacOS 
Database Technologies 
Oracle 
SQL 
SQL Plus 
MS Access 
Oracle Groupware 
Network Management and Protocols 
LAN Server TCP/IP LAN/3000/9000 
Software Applications and Languages 
HTML 
PeopleSoft 
Lotus Notes 
MS Exchange 
CorelDRAW 
Visio 
MS Graph 
MS FrontPage 
Adobe Acrobat 6.0 
MS Office Suite 
EXPERIENCE 
CONSULTANT 2000 to 2004 
Provided consulting services in areas of technology, publishing, and training. 
McGraw-Hill 
Served as Project Leader managing production schedule for highly complex, extensive educational publication 
encompassing traditional print media plus multimedia components including CD-ROM, cassettes, and digital artwork. 
Managed project schedule to ensure deadlines were met by more than 10 copy editors and three production areas. 
Maintained folios and content tracking. 
IMPACT: Kept entire project on track and organized with high accountability to project editors. Provided topnotch 
hand-off of entire project in situ for future continuation or salability. 
Bernstein, White, Nudelman & Gable 
Executed high-level desktop publishing for financial and legal clients. Prepared dispositions, briefs, reports, contracts, 
and financial documents for presentation. Passed rigorous testing standards regarding software knowledge, 
proofreading abilities, and writing. 
IMPACT: Eased workload/deadline pressure on executive staff and streamlined entire word-processing 
workflow. 
Deutsche Bank 
Consulted in multiple roles, including Project Leader, Trainer, and Desktop Publisher, on various projects. 
Data Merge—Led team of two as Project Leader in data cleanup and merge in PeopleSoft for acquired company. 
Analyzed most effective methods of integrating divergent data sets and ran reports/queries to determine effectiveness 
of strategies. 
IMPACT: Shouldered additional work where possible to free up permanent team members for deadlinecritical, 
high-level system integration tasks. Streamlined entire data-merge process through intuitive 
identification of data integration techniques. 
Roberta Hensley .. 1 
Career Change: From education to publishing information technology. 
Strategy: Emphasize as much IT work as possible and enhance that information with highlights of her 
background in education, training, and writing.RESUME 1, CONTINUED 
RESUME 24: BY TRACY BUMPUS, CPRW, JCTC 
112 
Part II: Sample Resumes for Career Changers 

Concur Rollout—Served as Software Trainer on rollout of new expense reporting tool. Acquired software training 
and provided knowledge transfer to new users. Teamed on anomaly identification and escalation to development 
team during early stages of implementation. 
IMPACT: Instrumental in rapid ramp-up of employees on key reporting tool, providing one-on-one instruction 
to senior executives and executive assistants. 
TManage, Inc. 
Supported IT department as Assistant Network Administrator during migration from AS400 mainframe to Windows NT 
environment. Assisted users in login procedures, set up new accounts, and managed account access. 
IMPACT: Provided excellent customer assistance during highly volatile period of reduction in force and 
changeover in technology. 
Bornham Global Consultants 
Served as Internet Researcher uncovering employment opportunities and internships for Japanese professionals. 
Successfully placed more than 16 candidates via Internet research alone and trained others on effective placement 
methods. 
IMPACT: Actualized numerous employment opportunities for overseas professionals and fine-tuned Internet 
tactics that benefited entire team. 
SPECIAL PROJECTS EDITOR 1999 to 2000 
Scriptor Publishing .. New York, New York 
Served as editor and author for special projects for Dr. William Levy, world-renowned dermatologist. Maintained direct 
contact with senior editors of publications including The Lancet and Dermatology World for op-ed pieces. Authored 
first website content for Scriptor Publishing and the 「Dermatopathology: Practical and Conceptual」 publication. 
Worked to highly exacting standards of language and publication. 
LITERACY EDUCATOR 1996 to 1999 
Cason College .. New York, New York 
Authored curriculum for English as a Second Language (ESL) to meet Cason program guidelines. Developed learning 
objectives, standards, and methods of evaluation. Designed all supporting materials, including consumables, 
evaluation vehicles, activities, and multimedia support materials. Published two editions. 
Served as Instructor for ESL and GED classes serving heterogeneous student population with wide-ranging 
educational goals. Transitioned program from sequential learning to more freeform outline to accommodate nontraditional 
student lifestyles and enrollment. 
LITERACY EDUCATOR 1992 to 1996 
Kehring Bilingual .. New York Institute of Business Education .. Hope Institute .. New York, New York 
Instructor in foundation classes—including Business Law, Business English, and Computer Literacy—for both adult 
and secondary students. 
EDUCATION AND TRAINING 
Microsoft Certified Systems Engineer .. CompTIA A+ and Network+ Certified 
Cisco Certified Networking Associate .. Oracle Database Administrator 
(In progress)—Futures in IT 
Business Intelligence and RDBMS Technologies Certified: Relational Database Management Systems incorporating Oracle 9i 
RDBMS, ERStudio, DBArtisan, MS Excel (PTS)/MS Access, Data Warehousing, MS SQL Server, MS Analysis Services, DTS, 
Business Objects 5i Reports, Business Objects 5i Universe Design 
Bachelor of Arts—English and Music 
New York University and Hunter College .. Graduated with Honors 
Hold Series 6, Series 63, and Series 26 securities licenses; New York State teaching certification 
Roberta Hensley .. 2 
RESUME 24, CONTINUED 
Chapter 5: Technology 
113 

John Joseph Derry 
176 Woodhaven Drive, Eatontown, NJ 07724 
(732) 927-5555 . JJDer@bol.com 
Web Applications Management 
E-Commerce . B2B . Project Management 
KEY QUALIFICATIONS 
.. Technical Strengths: Up-to-date, diverse training in e-Business Management coupled with 
years of experience in analytical, technical process engineering profession. 
.. Project Coordination and Teamwork: Highly productive in team environments as both 
team member and team leader. Efficient in handling multiple project priorities. 
.. Communication: Able to communicate technical information in an easily understandable way. 
Recognized for relationship building with team members and clients. An effective listener. 
.. Personal Attributes: Innovative problem solver. Committed to goal achievement. Dependable. 
EDUCATION 
.. Cybersoft Internet Professional—CIP 1, Cybersoft, Inc., Woodbridge, NJ 
December 2003, Certified e-Business Architect, e-Business for Managers 
December 2002, Certified Cybersoft Communications 1000 including Fundamentals of 
Networking, Database, Web Development, Web Design, Multimedia, and Internet Business 
.. Bachelor of Science, Industrial Engineering, Connecticut Institute of Technology 
TECHNICAL SKILLS 
e-Commerce: e-Business and B2B Infrastructures and Consumer Payment Protocols 
Applications: ERP, e-Procurement, Selling Chain Management, Customer Relationship Management 
Software Tools: MS Word, MS Excel, MS Access, HTML, MS FrontPage 2000, JavaScript 
Operating Systems: Windows NT, Windows 2000, Windows 98 
PROFESSIONAL EXPERIENCE 
1988–2003 ENGINEERING SYSTEMS, INC., Astro Space Division, Eatontown, NJ 
Manufacturing Engineer, Production Engineering Department 
Provided assembly documentation and engineering floor support throughout all phases of production 
flow, including fabrication, assembly, and test operations, for manufacture of diverse satellite products 
contracted by major government clients (USSA and U.S. Air Force). 
ACCOMPLISHMENTS 
.. Promoted to Team Leader for new equipment installation and upgrades. Performed research and 
analysis, and tested in production mode. Full authority to sign off on fully tested equipment. 
.. Reduced cycle time by 30% through development of assembly and test tolling. Improved recycle 
characteristics and cut hazardous emissions into atmosphere by 40%. 
.. Collaborated with 60-person design engineering team to ensure that designs were producible in 
manufacturing environment. Provided cost-effective manufacturing recommendations. 
.. Trained 8 entry-level engineers in 4-month period to prepare efficient, labor-effective work plans 
for multi-line production floor in 80,000-square-foot facility. 
Career Change: From manufacturing engineering to IT. 
Strategy: Showcase recent education and technical skills while also highlighting abilities in team collaboration, 
project coordination, communications, and problem-solving gained from prior experience. 
RESUME 25: BY SUSAN GUARNERI, NCC, NCCC, CPRW, CCMC, CEIP, MCC 
114 
Part II: Sample Resumes for Career Changers 

C hristine Steile 
2 Denver Court 
Brentwood, NY 11717 
(631) 766-1003 
webdesigner@grafx.net 
Seeking a position in Computer Graphics with an emphasis in Web Design 
Education Computer Proficiencies 
Adelphi University, Garden City, NY 
Certificate of Completion, Web Design, 2004 
Preston School of Art and Design, New York, NY 
Bachelor of Fine Arts, 2000 
Concentration, Computer Graphics 
Accomplishment 
As one of Preston』s web project leaders, guided a team of 
student webmasters recruited to design the school』s 125- 
page website. Successfully optimized the site, achieving 
top 10 placements in all major search engines. 
Platforms 
Macintosh; Windows NT/2000 
Web/Graphic Design 
Adobe Photoshop, Illustrator, Premiere; 
QuarkXPress; Macromedia Flash, Dreamweaver, Director; 
Microsoft FrontPage; JavaScript; HTML 
General Software 
Microsoft Word, Excel, PowerPoint, FoxPro, 
Outlook; Easy Mail SMTP Express 
Experience Overview Graphics / Web Design 
.. Managing customer service and office support functions 
within banking and retail sales environments. 
.. Efficiently processing orders, invoices, and job orders. 
.. Streamlining workflow efficiencies and training others. 
.. Interfacing between customers and vendors, exercising 
strong follow-through and problem-solving skills. 
.. Maintaining account information on data-tracking systems. 
.. Contacting merchants and financial institutions to 
investigate and resolve transaction disputes. 
.. Monitoring and reconciling account discrepancies. 
.. Received numerous employee recognition awards. 
.. Internship Experience 
Produced designs that captured the essence of marketing 
identities. Demonstrated an eye for color, shape, size, 
texture, and layout in the creation of promotional materials. 
.. MAGAZINE LAYOUTS .. COMMERCIAL WEBSITES 
.. CORPORATE LOGOS .. E-PORTFOLIOS 
.. BUSINESS CARDS .. ELECTRONIC GREETING CARDS 
.. BOOK/CD COVERS .. BANNER ADVERTISING 
.. BROCHURES .. ONLINE NEWSLETTERS 
.. Academic Experience 
Completed extensive mock projects that incorporated the 
use of HTML, dynamic databases, templates, images, audio 
clips, and animation to create online and print materials. 
Work History 
Account Analyst, Montgomery Bank, Hauppauge, NY, 10/98..Present 
Intern Graphic Designer, Dream Designs, Commack, NY, 4/99..10/99 
Customer Service Representative, Fashion Frenzy, Huntington, NY, 9/97..4/98 
Customer Care Associate, Precision Watches, Hauppauge, NY, 6/94..9/96 
Career Change: From customer service to computer graphics. 
Strategy: Express creativity while clearly categorizing relevant education, internship experience, and 
software proficiencies. 
RESUME 26: BY ANN BAEHR, CPRW 
Chapter 5: Technology 
115 

Brannon P. Donovan 
465 Blossom Lane 
Cary, North Carolina 27511 
brannontech@techline.net 
(919) 756-4097 Home 
(919) 688-3000 Work 
(888) 610-7098 e-Fax 
(919) 899-9898 Mobile 
OBJECTIVE 
IT network management or related network support position that will utilize current qualified training 
and management skills. Focused on obtaining a technical career with strong management 
responsibilities in a growth-oriented company. 
MCSE and MCP+I Certified 
SUMMARY OF QUALIFICATIONS 
.. Outstanding analyst and project analyst/team member; a proven high performer able to deliver 
projects/programs—including help-desk operations, sales support, retail operations/sales, and technical 
support—and innovative ideas to increase sales, improve productivity, and reduce costs. 
.. Strong background in maintenance with associated mechanical skills/aptitude for technical networking 
opportunities in any industry. 
.. Extensive experience analyzing methods to improve technical operations environments, including 
extensive network hardware and software troubleshooting skills. 
.. Solid verbal and written communication skills from management, engineer/IT team, and end-user 
perspectives. Able to teach and explain highly technical skills in simplified terms so that new technologies 
can be quickly incorporated into the business development strategy. 
.. A highly dedicated professional with a track record for longevity and organizational loyalty in meeting 
daily and annual operational and sales objectives. 
.. Known as a valuable team player incorporating fairness, honesty, and a willingness to help others. Able 
to effectively resolve conflicts at appropriate times and assist new managers and other staff in becoming 
familiar with policies and operational standards. 
MCSE Focus 
Implementing and Supporting Microsoft Windows NT Server 4.0; Windows NT Server 4.0 in the Enterprise; 
Windows NT Workstation 4; Internetworking with Microsoft TCP/IP on Microsoft Windows NT 4.0; 
Implementing and Supporting Microsoft Internet Information Server 4.0; Networking Essentials for XP 
Networks/Operating Systems/Applications 
Windows NT 4.0 Windows 95/98/XP Home & XP Professional 
Windows NT Server Internet Information Server 4.0 
MS Word 2000/XP MS Excel 
MS PowerPoint MS Internet Explorer 4.0/5.0/6.0 
Hardware 
Hands-on experience in assembly and installation of PCs. Understand all aspects of building PCs and 
installing operating systems, peripherals, and software packages. Configure operating systems (WIN 95, 
WIN 98, WIN NT, WIN NT Server, WIN XP) for optimum performance. 
Network 
Experience in installation of peer-to-peer and small client/server networks, including installation of interface 
cards, cabling, and configuration for file and printer sharing. 
Protocols/Setups 
TCP/IP, NetBEUI, IPX/SPX, DLC, DHCP, WINS, DNS, RAS 
Career Change: From retail to network management. 
Strategy: Reflect recent technical certifications while also emphasizing skills and achievements from 
career experience. 
RESUME 27: BY PAUL WILLIS, CECC 
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Part II: Sample Resumes for Career Changers 

B RANNON P. DONOVAN Page 2 
PROFESSIONAL EXPERIENCE 
PEP BOYS, Charlotte, NC, and Raleigh, NC 
Store Manager, 1994 to 2002 
Selected Achievements: 
– Named to President』s Club two consecutive years as recognition for proven performance and 
leadership. 
– Trained in an interviewing skills workshop to make hiring decisions for the company. 
– Reached and exceeded previously unattainable goals at a location with a reputation for a 
difficult environment. 
– Increased sales volume 48% during a single fiscal year (1996); this stands as a regional record. 
– Increased net profit by 72% during two-year track (1998 and 1999). 
– Reduced shrinkage by 26% average in both 1997 and 1998. 
– Analyzed and improved departmental operations, resulting in increased productivity. Met and 
exceeded company goals for all six years, including averaging more than 34% in CSI four years 
running. 
– Significantly increased production through departmental changes. 
.. Recently selected to assist in a $12 million automation program for all North Carolina stores. Analyzed and 
identified the best equipment and training for more than 343 employees through written employee reviews, 
analysis of national plan for network automation, and related Microsoft-sponsored training. 
.. Totally responsible for team leadership in the generation of new-customer leads from various market 
opportunities. Developed quality relationship with new customers, offering them a sense of confidence in the 
business and the new service incentives; this led to five new contracts and two renewals for key commercial 
accounts. 
.. Recruited, hired, and trained all management personnel for main store and other stores since 1999. 
.. Supervised full- and part-time sales associates and managers; scheduled associates to cover the complete 
work week; controlled store from a managerial standpoint, including recruiting, interviewing, intensive 
training, supervision, evaluations, and delegation of responsibilities to the rotating shift of employees. 
.. Motivated and enhanced employee morale, resulting in low turnover and progressive staff development. 
.. Other special projects included serving as a trainer and representative during an acquisition of a smaller 
company in Greensboro, North Carolina. This included travel, setup, and automation of new store. 
.. Supervised setup, remodel, inventory, and sales staff for six new stores over the past five years. 
.. Directed new-product-development initiatives, including production and marketing strategies, budgeting, cost 
control, and advertising campaigns. Responsible for purchasing and vendor relations. 
.. Conducted sales training courses and orientation seminars for new employees since 1996. Provided 
ongoing assistance in that training process, which included computer training and proprietary Pep Boys 
software training. 
EDUCATION 
NORTH CAROLINA STATE UNIVERSITY, Raleigh, NC 
– Certification through NCSU Technical Training Institute 
– 5 semesters of Engineering Studies 
– 3 semesters of Business Management with courses in Accounting, Economics, HRM, and 
Business Law 
References Available upon Request 
RESUME 27, CONTINUED 
Chapter 5: Technology 
117 

GREG DAVIES 
189 Delaware Street 
Columbus, OH 43206 
(614) 204-9912 
gregdavies@net.net 
ASSOCIATE PRODUCER 
– Video Game Industry – 
Combine a passion for video games with exceptional project 
management skills and an absolute determination to succeed in the game industry. 
Results-oriented individual committed to building a successful career in the video game industry. Offer a strong 
background in technical project management, problem-solving expertise, and a proven ability to coordinate the work 
of teams. Dynamic and entrepreneurial with a track record of meeting deadlines in extremely stressful, fast-paced 
environments. Strengths include 
.. Highly organized with a hands-on approach to project management 
.. Extremely knowledgeable about games and the game industry 
.. Experienced managing contract and in-house staff 
.. Exceptional creative problem-solving skills 
.. Frequently recognized for outstanding work performance 
.. Strong background in staff development and training 
SUMMARY OF QUALIFICATIONS 
Consistently excel when faced with new challenges, especially 
when working under pressure or to tight deadlines. 
.. Organization: Organized previously chaotic technical consultancy into highly efficient operation. Changes 
reduced turnaround time from three weeks to seven days and generated a 14% return on sales. 
.. Self-Development: Obtained four technical certifications, without company sponsorship, by studying after 
work and on weekends while paying all associated costs. 
.. Performance Excellence: Received several awards for performance excellence and consistently ranked 
among the top 10% of regional account executives. 
.. Staff Development: Developed training for new hires in two different companies in order to increase 
productivity and reduce errors. 
.. Problem Solving: Frequently selected to solve challenging technical-support issues despite the presence of 
more-experienced technicians on staff. Used reverse engineering to resolve many longstanding customer 
issues that no one else had been able to solve. 
.. Relationship Building: Turned around problematic relationships with major computer hardware 
manufacturers such as HP and IBM, with the result that SemTech received valuable assistance and technical 
support at no cost. 
Industry Change: From telecommunications account executive to video game producer. 
Strategy: Present accomplishments in areas that will be relevant to senior managers in this industry that 
is notoriously difficult to enter; include personal qualities to help him stand out as an individual. 
RESUME 28: BY LOUISE FLETCHER, CPRW 
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Part II: Sample Resumes for Career Changers 

GREG DAVIES PAGE 2 
PROFESSIONAL HISTORY 
Commitment and exceptional work ethic have brought success in diverse positions and industries. 
PACIFIC COMMUNICATIONS, INC., COLUMBUS, OH 2000–PRESENT 
Commercial Account Executive 
Generate new sales and manage existing accounts in the small to mid-market corporate IT/telecommunications 
environment. 
.. Generated $1.3 million in top-line revenue, an increase of 22% over region』s prior performance, while 
consistently ranking among the top 10% of regional account executives over a two-year period. 
.. Designed training on proprietary CRM software to ensure that new sales reps could produce quickly. This 
training program was subsequently adopted by Human Resources for use with all new hires. 
LEVEL10 COMMUNICATIONS, COLUMBUS, OH 1998–2000 
Network Operations Technician 
Recognized and resolved problems within legacy network, IP infrastructure, and worldwide frame-relay 
architecture, which represented 45% of Fortune 500 WAN connectivity. 
.. Consistently selected to solve challenging technical-support issues. Used reverse engineering to resolve 
complex customer issues that had been open for more than three days. 
.. Coordinated and developed new-hire training agenda to teach required technical skills to new associates. 
Program reduced orientation time from 6 weeks to 14 days. 
SEMTECH, COLUMBUS, OH 1997–1998 
Consulting Engineer/ Practice Manager 
Managed PC hardware troubleshooting and repair for seven major corporations. Maintained database of 
service calls, product returns, and parts inventory. Diagnosed and fixed technical issues. 
.. Reduced turnaround time from three weeks to seven days and generated a 14% return on sales by 
implementing new systems that transformed this previously chaotic technical consultancy. 
.. Received Compaq five-star ratings for 「outstanding service and customer support」 for two consecutive 
quarters. Awarded SemTech Consultant of the Month twice in ten months. 
EDUCATION 
Demonstrated a continued commitment to personal development since leaving university. 
CompaqTIA A+ Software Certification (2000) 
CompaqTIA A+ Hardware Certification (1999) 
CompaqTIA Network Plus Certification (1999) 
Cisco Certified Network Associate (1998) 
BS Management Information Systems and Finance, The Ohio State University, Columbus, OH (1997) 
PROFESSIONAL ASSOCIATIONS 
Member, International Game Developers Association (IGDA), 2000–Present 
RESUME 28, CONTINUED 
Chapter 5: Technology 
119 

Jane M. Goodson 
2398 Melancholy Lane * Columbia, MD 21045 * 410-555-3490 * jmgood@hotmail.com 
CAREER FOCUS 
Chief Information Officer ~ IT Director 
PERSONAL & PROFESSIONAL VALUE OFFERED 
Optimize your business investments with realistic IT solutions, build high levels of customer satisfaction, and bridge the gap 
between management and techies with a skilled business manager and IT professional proficient in the following: 
.. Policy Development .. Strategic Planning .. Leadership & Team Management 
.. Organizational Skills .. System Administration .. Computer Espionage & Security 
.. Financial Management .. Operational Procedures .. IT Implementation & Operations 
.. EDI Management .. Training/Staff Development .. Problem Solving & Analysis 
.. Web Design & Hosting .. High-Level Briefings .. Quality Customer Service 
.. Interpersonal Skills .. Federal & Corporate Contracts .. Oral & Written Communications 
Technical Proficiencies & Tools 
Coldfusion .. HTML .. MS FrontPage .. JavaScript .. SAP .. Clarify .. MS Office Suite .. MS Project 2000 .. Lotus 
1-2-3 .. MS-DOS .. Ventura .. Expert System .. Expert Choice .. WordPerfect 4.0 and 5.0 .. Macintosh desktop 
publishing software and hardware applications .. PageMaker .. Mac Draw .. Peachtree .. Harbinger .. SQL .. 
Oracle .. Sun System .. WANG .. Macintosh .. IBM PC 
Career Highlights 
.. More than 15 years of experience as a proven leader in technology management with working knowledge 
of computer platforms, applications, measurement systems, and performance standards. Able to 
teach/train others in such technology. Consistently worked in high-technology industries. 
.. Certified CIO through the Office of Personnel Management and the University of Virginia. Only three 
universities offer this new CIO Certification program, which is supported and backed by the U.S. federal 
government to bridge the digital divide within government agencies. Familiar with researching, analyzing, 
identifying, and developing strategic plans and objectives for the implementation and use of IT. 
.. Accomplished professional lauded for refined interpersonal and public communications abilities. Poised 
and polished public speaker. Articulate writer. 
PROFESSIONAL EXPERIENCE 
Motorola, U.S. Federal Government Market Division (USFGMD), MD 1994–Present 
* Motorola is a major manufacturer and seller of two-way communication equipment. 
Sales Account Manager, 2000–Present 
.. Manage 300 Department of Labor, Army Corps of Engineers, U.S. Navy, and Naval Ship accounts. 
Consistently generate new accounts. Started 2001 with a $3M quota and exceeded the quota by 30% by 
summer 2001, growing accounts by more than 26%. 
.. Determine strategies for the development of two-way communication systems, including wireless LANS, 
Voiceover IP, and VPNs. Assess technologies and the IT direction of each client. Formulate plans, 
determine upgrades or migrations for systems, and implement solutions to facilitate and strengthen the 
cost effectiveness and efficiency of IT and wireless solutions. 
.. Provide clients with superior customer service. Develop quotes, manage customer service problems/issues, 
and follow up on delivery. Conduct user training, on site or via telephone. 
.. Suggest appropriate systems, operations, and integration of new systems. Guide customers in 
understanding where new technology can add value while supporting or transforming program 
operations. Provide immediate technical support for information systems or telecommunications systems. 
Career Change: From sales manager to Chief Information Officer. 
Strategy: Focus on IT and management skills, with technology expertise and recent certification as 
added value. 
RESUME 29: BY DIANE BURNS, CPRW, CCMC, CCM, CEIP, JCTC 
120 
Part II: Sample Resumes for Career Changers 

Jane M. Goodson, Page 2 
Web Master & EDI Manager (Concurrent Assignment), 1999–Present 
.. Independently researched, built, and maintained Electronic Data Interface transactions with various 
federal government agencies with more than 500 accounts and web-based technology for two of Motorola』s 
divisions. 
.. Spearheaded the division』s EDI objectives and maintained the department』s web page. Worked with a web 
development team to determine content, placement, and accomplishment timelines. The company desired 
to be presented as superior in a web display to the world. 
.. Created the idea for a web page and brought the division in line with current-day technology with a webbased 
presence. Led a team to create, develop, upload, and maintain the department』s web page. 
Collection Manager & Web Master, 1995–2000 
.. Provided a superior level of customer satisfaction related to the maintenance and collection of accounts 
receivable generated by the sale of Motorola Parts and Equipment to the federal government. Supervised, 
trained, and evaluated a staff of four. Interfaced with division and field finance personnel. 
.. Instrumental in the creation and implementation of strategies and action plans. Co-wrote the collection 
and credit policy, and revised and updated outdated regulations. Managed international business and 
updated/implemented international collections policy, a subset of departmental policy. Handled European 
transactions and led a team responsible for Asia, South America, and Africa. 
.. Wrote a user-friendly collections guidance manual for junior employees, reducing the confusion in the 
department. Streamlined procedures to one plan and eliminated employees asking repeated questions. 
.. Member of the Critical Differences Total Customer Satisfaction (TCS) Team and Legacy. Discussed and 
recommended working solutions to complex customer problems and difficult customer issues. 
Desktop Publishing Specialist, 1994–1995 
.. Assigned to Motorola, Inc., as a Macintosh subject-matter expert and Temporary Credit Analyst. 
Troubleshot programs and ensured computers were up and running. Designed a policy manual. 
United States Marines, Active Duty, The Pentagon 1990–1994 
Reserves (Called to active duty during Operation Iraqi Freedom) 1994–present 
Intelligence Specialist (TS/SBI Clearance), Active Duty Soldier of the Year, 1993 (Distinguished Professional) 
.. Supervised and trained a team of six personnel that produced and distributed a daily, 18-page classified 
newsletter for the White House and Joint Chiefs of Staff. 
.. Presented high-level briefings and prepared briefing products and reports. Enforced cyber-security 
measures. Implemented communications security protocols. 
.. Instrumental in the integration of a new state-of-the-art desktop publishing system. 
.. Developed and published a comprehensive series of Standard Operating Procedures that served as a 
valuable tool for the conduct of the office during manpower turnovers and shortages. 
.. Participated in setting up the initial operating procedures for the secure video teleconferencing link that 
supported the daily morning brief to the Director of Marine Intelligence and his staff. 
.. Quickly mastered the procedures maintaining the office ADP system. Trained all incoming personnel. 
EDUCATION 
.. MS in Information Technology, University of Virginia, Richmond, VA, May 2003 
.. Certified CIO, Office of Personnel Management and the University of Virginia (21 continuing-education 
credits), July 2002 
.. BS in Business Administration, University of Virginia, Richmond, VA, May 1995 
RESUME 29, CONTINUED 
Chapter 5: Technology 
121 

CHAPTER 6 
Resumes for Career Changers 
Seeking Sales, Marketing, 
Advertising, Public Relations, 
Writing, and Events Management 
Positions 
To facilitate a successful transition to a sales or marketing career, resumes 
in this chapter highlight relevant knowledge and—wherever possible— 
proven abilities in the important functions of communica-tion, persuasion, 
and presentation. 
. Network engineer to sales representative 
. Software developer to sales/customer service professional 
. Police officer to sales representative 
. Flight attendant to pharmaceutical sales representative. 
. Respiratory therapist to pharmaceutical sales representative 
. Teacher to sales representative 
. Nurse to sales professional 
. Counselor to pharmaceutical sales representative 
. Medical researcher to medical device sales professional 
. Small business owner to pharmaceutical sales rep 
. Paint-store manager to sales representative or sales manager 
. Auto technician to marketing professional 
. Pharmacist to marketing professional 
. Fashion designer and medical office manager to marketing/PR 
. Human resources to marketing/PR 
. Retail manager to marketing professional 
. Massage therapist to writer/editor 
. Academic advisor to writer 
. Underwriter to event manager 
. Entrepreneur to marketing and events management 

 JOHN E. COOPER 
822 Clayton Street Residence: (702) 938-5802 
N. Las Vegas, Nevada 89032 Cell: (702) 573-8137 
Email: JohnEcooper@cox.net 
TECHNICAL SALES REPRESENTATIVE 
TECHNOLOGY / COMMUNICATIONS / MANUFACTURING 
First-class customer service—increased company revenue $3 million 
AS400, Cisco, WAN, Routers, Hubs, Switches, Network Servers, Lotus Notes, Visio, ATM 
.. Account Development .. Client Relationship Management .. Consulting 
.. Customer Needs Assessment .. Team Building and Leadership .. Revenue Growth 
.. Global Marketing Strategies .. Vendor Negotiations .. Technical Knowledge 
Organized and self-directed manager with 15+ years of experience in the technology industry. Excellent 
communicator and sound decision maker with proven people skills. Consistently delivered multimilliondollar 
projects on time and within budget. Trained new technicians and developed processes. 
PROFESSIONAL EXPERIENCE 
Network Design Engineer 1999–Present 
Sprint, Las Vegas, NV 
Developed and maintain up to 225 business-to-business sales accounts both nationally and 
internationally. Supervise a team of 14. Coordinate with departments to prepare cost-effective 
solutions, provide buyer satisfaction, and create profits for the company. 
.. Achieved 25% reduction in customer turnaround and product delivery time—set a benchmark 
standard. 
.. Teamed with department heads to create an automated PC tool that enhanced tracking, 
coordination, and process flow. 
.. Brought customer service back online within 72 hours after 9/11 disaster. 
Network Design Engineer 1987–1999 
Qwest Corporation, Denver, CO 
Managed multi-network accounts throughout the United States, Europe, and South America. Prepared 
design and managed delivery to customers; assisted the sales teams in product review for costeffective 
solutions for customers; monitored customer networks to ensure 100% usage of circuits. 
.. Enhanced the profit picture by ensuring 100% accountability for 200+ client accounts. 
.. Created a test system to identify potential configuration problems—saved time and expense. 
.. Reduced wasted duplication, met deadlines, and improved efficiency of information by 
maintaining close communication with other department managers. 
Network Technician 1986–1987 
Level 3 Communications, Denver, CO 
Lead technician overseeing the technical training, keeping informed of latest technology, managing 
customer accounts, and solving high-level problems. 
.. Developed a technician hands-on training process that reduced learning curve of new 
technicians. 
.. Initiated a high-speed upgrade project to support 800+ branch offices—the project was selffunded, 
was completed six weeks ahead of schedule, and returned $3 million to the company. 
OTHER EXPERIENCE 
Line Chief, Jet Maintenance, United States Air Force 
EDUCATION AND CERTIFICATIONS 
Louisiana State University, Baton Rouge, LA Pace University, New York, NY 
Studies in Business (2 years completed) Certified in Network Skills (12-week course) 
RESUME 30: BY MICHAEL LEVY, CPRW, CEIP, MCDP, PHR, GCDFI 
Career Change: From network engineer to sales representative. 
Strategy: Emphasize relevant technical knowledge, along with proven ability to work with people as 
demonstrated by delivering training and developing vendor and business relationships. 
124 
Part II: Sample Resumes for Career Changers 

RESUME 31: BY BARBARA POOLE, CPRW, CRW, CCMC 
MARK J. DIXON 
891 Arbor Lakes Parkway .. Maple Grove, MN 55311 .. (763) 555-8291 .. marjkdixon@qwestmsn.com 
SALES / CUSTOMER SERVICE / OPERATIONS 
A results-oriented professional with extensive experience in client relations. Excellent sales skills include thorough product 
knowledge and the ability to convey all pertinent facts to customers, staff, and management. Demonstrated ability in 
assessing problem areas and offering recommendations that profitably impact the bottom line. 
AREAS OF EXPERTISE 
Client Services .. Sales .. Marketing .. Prospecting .. Vendor Relations 
.. Complex Project Planning & Management .. Cross-Functional Training & Leadership .. Technology 
SUCCESSES 
SALES & MARKETING 
.. Closed sales and doubled business for an e-commerce leader and Top-10 revenue-based e-tailer. 
.. 
.. 
.. 
.. 
.. 
.. 
.. 
.. 
.. 
.. 
.. 
.. 
.. 
.. 
Featured multiple times in the Minneapolis Star & Tribune for building community-focused revenues. 
Generated new business in broad consumer markets ranging from health care to nail polish. 
Employed cold-call, referral, and other prospecting methods. Assessed client needs and made effective sales 
presentations, often involving technical product details. Commended by executives for 「smooth」 presentations. 
Performed research, promotions, and forecasting techniques to penetrate markets with an 80% success rate. 
CUSTOMER CARE & COMMUNICATIONS 
Built and nurtured relationships with clients and member customers in reduced-pricing, partner-store purchasing, 
and redemption-center transactions with a blend of consumer products. Grew client base 70% in one year. 
Interacted with customers both in person and in a call-center environment. 
Commended by customers for positive attitude and willingness to go beyond the requirements of the job. 
Conducted customer needs assessments and illustrated cost-effective benefits and solutions. 
Coordinated a matrix of technical support services for small to large organizations, both for- and nonprofit. 
Officiated adaptive sports for a Minnesota statewide nonprofit association of public and private schools. 
OPERATIONS & TECHNOLOGY 
Trained numerous individuals at all levels to effectively use state-of-the-art information technology. 
Led all phases of operations and project management; recognized for team-building skills and the ability to 
motivate others on all levels in the achievement of individual and organizational goals. 
Developed project specifications and communicated project goals to cross-functional technology teams. 
Considered technology 「go-to」 person for many organizations: MS Office software, web technology, programming 
languages, operating systems, and database technologies in systems design and implementation. 
WORK HISTORY 
SOFTWARE DEVELOPER, Milton Corporation (subsidiary of Darnet Enterprises, Inc.)—Minneapolis, MN 1989–present 
PRIOR TECHNOLOGY POSITIONS Pre–1989 
Supported the University of Minnesota』s student recruitment technology; led Honeywell』s technology support for 
HealthLine, Inc.』s online wellness education; and provided contracted systems development and support for the 
Minnesota Timberwolves, Aerospace, Children』s Hospital, Grand Casino, and other organizations. 
.. 
EDUCATION 
Sales, Customer Service, Communications & Operations, METROPOLITAN UNIVERSITY—Minneapolis, MN 
Graduate: Programming Technology, ST. PAUL TECHNICAL COLLEGE—Minneapolis, MN 
Chapter 6: Sales, Marketing, and Advertising 
125 
Career Change: From software developer to sales/customer service professional. 
Strategy: Create a skills-based, functional resume that emphasizes relevant experience under an 
attention-getting 「Successes」 headline. 

TERENCE KEENAN 
344-02 Parsons Blvd., Flushing, NY 11355 .. 718-660-9033 .. TKeenan@netway.net 
ROUTE DISTRIBUTION 
Five years of experience in route distribution preceding a 20-year career in law enforcement. Offer an impeccable 
New York State driving record and a proficiency in 18-wheeler operations. Work well with diverse populations 
and expertly handle potentially threatening situations throughout urban communities. Maintain a high energy 
level and strong stamina required for lifting heavy loads and working long hours in inclement conditions. 
Select Areas of Qualification: 
– Beverage Route Distribution – Promotional Display Merchandising – Purchasing/Inventory Control 
– Product Sales & Marketing – Customer Needs Assessment – Receivables/Collections 
– Customer Service Excellence – Security Enforcement/Theft Control – Vehicle Maintenance/Repair 
Relevant Experience — Route Distribution 
ROUTE DRIVER / SALES REPRESENTATIVE 
Long Island Beverage Distributors, Bay Shore, NY, 1979–1984 
.. Recipient of 15 quarterly recognition awards for Top Sales Production and Performance Excellence. 
.. Managed a route distribution of Barley』s Brew throughout competitive Suffolk County sales territories. 
.. Serviced an account base of 25–40 daily stops that included bars, restaurants, supermarkets, and delicatessens. 
.. Monitored and replenished daily/weekly inventory levels, and consistently met delivery schedules on time. 
.. Expertly managed tailgate deliveries and forklift operations for volume product loading and unloading. 
.. Effectively negotiated sales agreements and terms with potential and existing clients. 
.. Maintained ongoing expenses for inventory and vehicle maintenance; collected accounts receivable. 
.. Supported customers』 merchandising needs with window displays and relevant promotional materials. 
.. Responded to customer requests, resolving problems directly and through appropriate channels. 
Career History — Law Enforcement 
POLICE OFFICER 
109th Precinct, Flushing, NY, 1984–Present 
.. Currently work with the New York State Police Department/New York State Parole Department as part of a 
Joint Task Force to track and apprehend parole violators throughout all areas of the five boroughs. 
.. As part of the Department』s specialized training, recently completed extensive criminal investigative studies 
in Forensic Science, Automotive Crime, and Organized Crime through the New York City Police Academy. 
.. Throughout career, worked collaboratively with all Bronx County precincts (nine) and numerous Brooklyn 
North precincts on diverse cases and assignments in high-crime vicinities throughout all five boroughs. 
.. Trained Academy recruits in all aspects of foot, car, and scooter patrol of high-crime areas. 
.. Extensively experienced in undercover surveillance work in connection with robberies and drug trafficking. 
Education 
John Jay College of Criminal Justice, New York, NY 
Associate in Applied Science, Criminal Justice, 1984 
RESUME 32: BY ANN BAEHR, CPRW 
Career Change: From police officer to sales representative. 
Strategy: Bring to the forefront similar experience, even though it occurred more than 20 years ago. 
126 
Part II: Sample Resumes for Career Changers 

RESUME 33: BY SHARON GREEN, MA, LPC 
DIANE M. SEYFERTH 
122 N. Telegraph .. Southfield, MI 48024 
(248) 555-3456 .. seyferth@aol.com 
Highly motivated and results-driven professional seeking Pharmaceutical Sales Representative position to 
accelerate sales growth through effective product education and extensive relationship building. 
SUMMARY OF QUALIFICATIONS 
.. Persistent in pursuit to build sales and provide solutions according to identified customer needs. 
.. Strong customer-service orientation as demonstrated by commendations earned while working for 
high-profile corporations, including Southwest Airlines—recognized for unparalleled service. 
.. Familiar with medical terminology and able to convey complex concepts in simpler terms. 
.. Frequently chosen for prime assignments based on performance and job dedication. 
.. Professional, confident demeanor; excellent public-speaking skills; willing to work extended hours. 
Strengths: Goal Attainment .. Persuasion Skills .. Needs Assessment .. Time Management 
RELATED EXPERIENCE 
SALES 
.. One of selected few chosen to participate in sales campaign designed to promote new services within 
new-growth market. Utilized consultative-sales approach to educate customers on service packages 
and incentive programs, emphasizing advantages and features. Employed suggestive-selling strategy 
to maximize individual sales while selling travel packages to customers. 
CUSTOMER SERVICE 
.. Recruited to serve needs of international dignitaries of presidential stature based on outstanding 
customer-service skills. Supported diverse needs of up to 137 customers daily through attentive, 
responsive service. Responded effectively to inquiries of up to 150 phone customers daily. Remained 
current on service packages and options to ensure accuracy of rapidly changing service information. 
MEDICAL 
.. Assisted with medical situations of passengers suffering from cardiac arrest, strokes, hypoxia, diabetic 
comas, and Alzheimer』s. Interfaced with doctors and medical professionals during medical situations. 
Volunteered for Airline Crisis Team to assist in emergency-recovery efforts. Participated in annual 
training seminars to remain current on medical procedures. 
COMMUNICATIONS / PRESENTATIONS 
.. Educated groups of 100+ individuals on policies and practices. Communicated clearly and effectively 
with dignitaries, executives, colleagues, and customers. Wrote copy to generate interest in current 
events and stories presented by anchors of news station (during internship). 
WORK HISTORY 
Flight Attendant, Southwest Airlines, Detroit, MI, 1995–Present 
Customer Service Representative / Flight Attendant, America West Airlines, Detroit, MI, 1987–1995 
Corporate Flight Attendant, Execujet / Aramco Associated Company, Detroit, MI, 1992–1994 
EDUCATION / TRAINING 
Bachelor of Arts in Communications, University of Michigan, Ann Arbor, MI 
Career Change: From flight attendant to pharmaceutical sales representative. 
Strategy: Bring relevant experience to the top and enhance its value by emphasizing other related 
areas that contribute to her capabilities. The bold subheadings call attention to the necessary skills. 
Chapter 6: Sales, Marketing, and Advertising 
127 

Colleen Quinn Home: (937) 332-5390 | Cell: (937) 289-9875 
1621 Southgate Circle, Troy, OH 45373 
PHARMACEUTICAL SALES CANDIDATE with a track record in the Medical Field 
Respiratory Therapist who has demonstrated and instructed on medical equipment and holds 
intimate knowledge of select medications covering patients with chronic lung problems such as 
asthma, bronchitis, and emphysema. Experienced in using a variety of inhaled bronchodilators and 
steroids to help treat and control patients with breathing problems. Capable of securing new 
business through aggressive sales and lead cultivation with physicians, medical facilities, and 
hospitals, while overseeing the complete sales lifecycle—from initial contact to sales closure. 
Possess a rapport with physicians, physician assistants, nurses, and medical interns. 
Foundation in the medical arena will assist with: 
Market Reach & Expansion .. Sales Presentations .. Territory Growth 
Client Base Development .. Sales & Marketing Strategies .. Relationship Maintenance 
B2B Customer Case .. Lead Generation & Cold Calling .. Sales-cycle Management 
Business Development .. Customer Need Assessments .. Emerging Markets 
EDUCATION / CERTIFICATION / TRAINING 
B.S., Respiratory Care, 1996 
Wright State University, Dayton, OH 
Certificate, Registered Respiratory Therapist, Ohio Dept. of Health for Respiratory Therapy 
Training: Pediatric Advanced Life Support, Advanced Cardiac Life Support, Neonatal Advanced Life 
Support; Pulmicort and Racemic Epi medications; ventilators and BIPAP equipment 
PROFESSIONAL EXPERIENCE 
RESPIRATORY THERAPIST, 2000–present Kettering Memorial Hospital, Dayton, OH 
Provide respiratory care, such as administering medications and assisting with treatments and 
equipment, for adult and geriatric patients. Deliver and set up mechanical ventilation, connect 
cardiac monitors, and work with physicians pertaining to patient treatments: inhaled aerosol and 
MDIs, pulmonary function and stress tests, and EKGs/ABGs. Instruct patients and family members 
in the use of home respiratory equipment and medications. Discuss with physicians the current and 
future use of respiratory medications and treatments for patients with respiratory ailments. Assist 
the emergency room and ICU with intubations and cardiopulmonary resuscitation efforts in critical 
care situations. Explain medications and therapy to patients, including side effects and benefits. 
RESPIRATORY THERAPIST, 1997–2000 Franciscan Medical Center, Dayton, OH 
Oversaw respiratory care to Pediatric and Neonatal units, tracked patient progress, and trained and 
advised patients and staff on equipment and medications. 
HOME HEALTH EQUIPMENT DELIVERY, 1993–1997 US Health Equipment, Montgomery, OH 
Trained and educated patients and family members on the features and proper use of home health 
equipment. Answered questions pertaining to usability or maintenance of equipment. Conducted 
patient follow-up every 3 months to inform physicians of status and to voice concerns regarding 
patient progress or other complications that deterred patient recovery. Networked with physicians 
and medical staff; attended meetings to discuss the use and delivery of home health equipment. 
Demonstrated respiratory care equipment to hospital staff and outlined the process for patient 
evaluation and instruction. 
RESUME 34: BY TEENA ROSE, CPRW, CEIP, CCM 
Career Change: From respiratory therapist to pharmaceutical sales representative. 
Strategy: Write a strong introduction that relates health care experience, knowledge, and skills to the 
demands of a career in pharmaceutical sales. 
128 
Part II: Sample Resumes for Career Changers 

RESUME 35: BY CHERYL ANN HARLAND, CPRW, JCTC 
Edward King 
5 Falling Ledge Lane .. The Woodlands, Texas 77381 .. (936) 273-6785 
QUALIFICATIONS PROFILE 
Sales & Business Development 
Well-educated professional offering a unique combination of professional skills. Successful educator and sales 
manager with core competencies in sales development, sales presentations, competitive market positioning, 
customer relationship management, teaching, training, and coaching. Excellent communication, 
organizational, and planning skills. 
SALES EXPERIENCE 
DIAMOND INTERNATIONAL, INC., Ontario, Canada 2002–Present 
Area Manager & Distributor, Plink-o 
Recruited by this Canadian-based vending machine manufacturer as an exclusive distributor to sell/lease 
a new product, 「Plink-o Money Machine,」 to restaurants, convenience stores, and other retail 
establishments in Houston area. Assumed full responsibility for cold-calling and canvassing, sales 
presentations, contract negotiations, product delivery, and follow up. Exceeded sales goal by 15%. 
TEACHING EXPERIENCE 
Fifteen years of experience as a Special Education Teacher employed on educational grants within Texas, 
Massachusetts, New York, and New Hampshire. Taught all academic subjects and social and life skills to 
learning-handicapped, cognitively disabled, and emotionally disturbed youths in grades 5–12. 
Houston School District, Houston, Texas (2000–2001) 
Nashua Children』s Home, Nashua, New Hampshire (1999–2000) 
Worcester Public Schools, Worcester, Massachusetts (1997–1999) 
Seacoast Learning Collaborative, Kingston, New Hampshire (1993–1996) 
Crockett Intermediate School, Conroe, Texas (1990–1992) 
FM Black Middle School, Houston, Texas (1989–1990) 
Erasmus Hall High School, Brooklyn, New York (1987–1988) 
ACCOLADES FROM SENIOR MANAGERS 
「Ed was extremely conscientious and worked hard to develop support programs for students…a dedicated 
professional.」 
Krista Osborn, Principal, Houston School District 
「Ed shows a general desire to serve the children in his care…always presents himself in a professional manner.」 
Joanne Burdett Dion, Educational Director, Nashua Children』s Home 
「Ed』s lesson plans were some of the best from my school, and he implemented them with success…his teaching style 
is firm yet flexible, caring and professional.」 
Jo Ann Beken, Principal, Worcester Public Schools 
「You were our anchor in the BAC program…you did a great job in a tough situation.」 
Bourke Meagher, Principal, FM Black Middle School 
EDUCATION 
St. John』s University, New York, New York, MS, Special Education 
St. John』s University, New York, New York, BS, Management 
State of Texas General Special Education Certification .. Certified Special Olympics Coach 
Career Change: From teacher to sales representative. 
Strategy: Concentrate on recent part-time sales experience and downplay teaching career. Use quotes 
as strong endorsements. 
Chapter 6: Sales, Marketing, and Advertising 
129 

SUSAN JUSTIN 
7777 Freesia Lane, Seattle, WA 98136 
phone: 206-777-8767 — pager: 206-348-9021 
susanjustin@email.com 
Result-oriented self-starter seeking a position in SALES. Present a positive, professional attitude; thrive 
on challenge; work hard and passionately—always in the spirit of customer service. Demonstrate acute 
business insight with conceptual talent for seeing 「the big picture」 along with expertise in strategic 
planning, organizational development, team building, and staff enhancement. Willing to relocate. 
QUALIFICATIONS 
.. 
.. 
.. 
.. 
Outstanding communication and presentation skills, articulate and 
expressive—able to tailor information to audience from laymen to 
experts, and diplomatically and persuasively relate new concepts and 
ideas—enhanced by medical training and experience. 
Talent for generating enthusiasm—use timely sense of humor to 
illustrate a point. 
Strong analytical, problem-solving, decision-making, and timemanagement 
skills. 
Strategic thinker, able to synthesize information quickly. 
CAREER HISTORY 
Staff RN, Critical Care Unit/Cardiovascular/Emergency/Special Procedures 
St. Sophia Hospital, Benning, WA 3/2000–present 
Travel Contract, Post-Anesthesia Unit 
Petula Nielson Medical Center, Nielson, CA 11/99–2/2000 
Travel Contract, Emergency Services 
Nielson Medical Clinic, Nielson, CA 7/99–11/99 
Travel Contract, Post-Anesthesia Care Unit 
St. Agnes Medical Center, Liberty, CA 4/99–7/99 
Travel Contract, Post-Anesthesia Care Unit 
Liberty Community Medical Center, Liberty, CA 1/99–4/99 
Agency Nurse, ICU, PACU, and ER for 5 metro-area hospitals 
Health Care Staffing, Dover, CO 1/98–12/98 
Staff RN, Intensive Care Unit 
Columbia Medical Care Center of Denver, Denver, CO 1/97–12/98 
Staff RN, Float Pool 
St. Sophia Hospital, Benning, WA 7/95–10/96 
Staff RN, Medical/Surgical Unit 
Presbyterian–St. Luke』s Hospital, Denver, CO 10/94–7/95 
EDUCATION 
B.S., Nursing, Creighton University, 1993 
B.A., Humanities, Colorado State University, 1989 
ACCREDITATIONS 
Nursing Licenses—Washington, California, Colorado 
Member—American Nurses Association; Washington State Nurses 
Association 
Certifications—Advanced Cardiac Life Support, Pediatric Advanced Life 
Support, Trauma Nurse 
Member—Air and Surface Transport Nurses Association 
「…work ethic is 
outstanding…a pleasant 
person…willing and 
rapid learner.…」 JT, M.D. 
「…good communication 
style and deals with 
problems directly… 
strong leadership and 
management qualities….」 
TCR, St. Sophia Hospital 
「…a winning 
personality…very calm, 
level-headed…performs 
well under pressure… 
well respected among 
her peers…strong 
leadership abilities… 
able to communicate 
clearly and concisely….」 
MW, Lieutenant, U.S. Army 
Reserve 
「…independent and 
knowledgeable and 
enjoys educating 
colleagues and patients 
alike…maturity and 
experience necessary to 
be a success….」 
SLK, Captain, U.S. Naval 
Reserve 
RESUME 36: BY JANICE M. SHEPHERD, CPRW, JCTC, CEIP 
Career Change: From nurse to sales professional. 
Strategy: Emphasize qualifications and spice up the resume with powerful and relevant quotes. 
130 
Part II: Sample Resumes for Career Changers 

Chapter 6: Sales, Marketing, and Advertising 
131 
John J. Cochran 
16533 Sky Ranch Road 
San Diego, CA 92138 
Office: 619-555-6257 jjcochran@aol.com Mobile: 619-555-5740 
TERRITORY SALES—CUSTOMER SERVICE—BUSINESS DEVELOPMENT 
PHARMACEUTICAL, MEDICAL EQUIPMENT, HEALTHCARE MANAGEMENT ORGANZATIONS 
PROFILE 
Results-driven professional with a career distinguished by consistent performance within both small and large organizations— 
focus on service organizations—operating in diverse business cultures, industries, and markets. Offer high-caliber crossfunctional 
management qualifications and proven leadership talents. Strong orientations in business development, relationship 
management, and performance improvement. Highly motivated, innovative, and creative, with a big-picture perspective. 
Analytical, logical, and resourceful in approach to prospecting, relationship building, problem solving, and decision-making. 
Honest, ethical, and effective. 
.. Licensed Professional Counselor .. 
CORE QUALIFICATIONS 
Strategic Business Planning 
Organization & Follow-through 
New Business & Account Development 
Customer Relations & Negotiations 
Account Revitalization 
Team Building & Leadership 
Purposeful Listening & Needs Assessment 
Solutions & Relationship Sales 
Persuasive Communication Skills 
Large Group / Small Group Presentations 
PROFESSIONAL EXPERIENCE 
JOHN J. COCHRAN, MA, LPC COUNSELING, INC.—San Diego, CA 1992–Present 
Owner, Licensed Professional Counselor serving largely physician and executive client base using cognitive-behavioral 
psychotherapeutic approaches and methodologies. 
.. Increased client base 300% in first two years of practice using aggressive, six-step solution-selling technique: 
approach, interview, demonstrate, validate, negotiate, close. 
HUMANA HOSPITAL ACADEMY OF MENTAL HEALTH—San Leandro, CA 1980–1992 
Executive Director, reporting to the Board of Directors, responsible for its 260-outpatient base, providing individual and group 
counseling on addictive behaviors. 
EDUCATION & PROFESSIONAL ACTIVITIES / AFFILIATIONS 
MA, Counseling—CALIFORNIA SCHOOL OF PROFESSIONAL PSYCHOLOGY, Los Angeles, CA 
BS, Industrial Engineering—UNIVERSITY OF ILLINOIS, Chicago, IL 
Keynote speaker—January 2000, New York Life Insurance Co.—「Tying Self-Motivation to Performance」 
Ethics Committee Chair, California Counseling Association (CCA) 
PROFESSIONAL REFERRALS 
「Through his private practice, John has worked together closely with physicians and medical offices. He is well apprised of 
the intricacies of the medical services environment as well as familiar with the pharmacological therapies used for disorders of 
the nervous system. He is an excellent candidate for a medical-type services sales representative position … I am sure that he 
will meet and exceed all expectations.」 
..Clarissa Schick Howisson, Ph.D., DABR, Chief, Division of Radiotherapy Medical Physics, University of California Medical 
Sciences Medical Center 
「I have been in the practice of medicine for thirty-four years and have dealt with pharmaceutical representatives for all of 
them. I have known John for twelve years and have always been impressed with his communication skills and his ability to 
build and sustain an outstanding rapport with a wide range of professionals. I believe he will be much superior to the 『typical』 
sales representative that I see on a daily basis. I can guarantee that he will be an asset to any company.」 
..Richard G. Sullivan, MD 
RESUME 37: BY DEBBIE ELLIS, MRW, CPRW 
Career Change: From counselor to pharmaceutical sales representative. 
Strategy: Relate professional experience in the health care field to the challenge of a sales career. 
Enhance the resume with strong professional referrals from individuals in the medical field. 

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Part II: Sample Resumes for Career Changers 
RESUME 38: BY CAROLYN BRADEN, CPRW 
J. PETER KESTER 
421 Everwood Drive Cellular 615.414.2374 
Nashville, Tennessee 37220 jpeterkester@hotmail.com 
Career Focus .. MEDICAL DEVICE SALES 
RESULTS-DRIVEN HEALTHCARE PROFESSIONAL proven to be a key contributor to business growth, team 
productivity, and operating efficiency. Background includes more than five years of experience in clinical-trial 
services, marketing, and physician recruitment for a leading clinical research organization. Additional experience in 
sales, promotions, small business management, and veterinary lab procedures. Thorough understanding of medical 
and pharmaceutical terminology, physician- and hospital-contract pricing, clinical-trials monitoring, Good Clinical 
Practices (GCPs), FDA regulations, and statistical reporting. Bachelor of Science degree. 
KEY STRENGTHS 
.. Communication—Articulate and persuasive communicator with well-developed presentation and 
negotiation skills. Deliver high-impact presentations that communicate value and benefit to physicians and 
other key decision-makers. Effectively convey complex, technical information in meaningful terms. Strong 
statistical report-writing and documentation skills. 
.. Relationship Management—Cultivate and nurture profitable relationships with physicians, healthcare 
providers, senior management, and team members. Experienced in managing, training, supporting, and 
motivating team members. Effective business liaison and group facilitator. 
.. Business Development—Implement physician- and patient-recruitment strategies to ensure successful 
clinical-study enrollment. Proven history of achieving business-development and sales-performance goals in 
small-business environments. Proactive in cold calling and pursuing referrals to generate qualified leads. 
Professional Experience 
INFO CLINICAL RESEARCH, INC.—Nashville, Tennessee................................................................ 1998–Present 
A full-service Clinical Research Organization that manages Phases I to IV clinical-research studies ranging in size from 
small, local trials to large, global programs. Services include clinical research, biometrics, interactive technologies, 
laboratory, clinical pharmacology, and consulting services. 
Advanced rapidly through a series of increasingly responsible clinical-research monitoring positions, earning five 
promotions in five years. 
Therapeutic areas of experience include gastrointestinal system (IBS), skin and soft tissue (antibiotic), urinary 
system (antibiotic), and central-nervous system (migraine, post-operative pain management, and cognitive disorder). 
Lead Clinical Research Associate (2002–Present) 
Promoted to manage 10- to 15-member study team assigned to investigational-study sites and coordinate all 
study activities. Conduct weekly meetings with sponsor and CRAs, delegate team responsibilities, conduct site 
visits, and perform on-site quality reviews. Monitor study progress and serve as primary resource for team 
members regarding study-related issues. 
.. Identify and recruit physicians for study participation—generate physician leads through cold-calling 
techniques, evaluate their interest in study participation, motivate them to achieve recruitment targets, and 
train them on FDA regulations and protocol compliance. 
.. Deliver cost-proposal presentations to physicians that outline the full scope of ICR』s service capabilities, 
highlight clinical team-management approach, and effectively justify cost proposals. 
.. Implement patient recruitment/outreach campaigns to maximize clinical-study enrollment. Marketing 
strategies include creative advertising; motivational site visits; newsletter, phone, and fax communiques; 
and bonus incentives. 
Career Change: From medical researcher to medical device sales professional. 
Strategy: Emphasize persuasive skills used in his prior career, and pull out sales-related activities and 
skills from his earlier, less relevant experience. 

Chapter 6: Sales, Marketing, and Advertising 
133 
Cellular 615.414.2374 J. PETER KESTER Page Two 
Professional Experience–Continued 
Senior Clinical Research Associate (2001–2002) 
Managed investigational (physician) study sites, including on-site monitoring, study-team management, new CRA 
training and assistance, and physician recruitment. 
.. Generated Study Specific Procedures (SSPs) for approval by sponsor companies. 
.. Created clinical-tracking system at beginning of each study to evaluate site performance. 
Clinical Research Associate II (2000–2001) 
Clinical Research Associate (1999–2000) 
Clinical Monitor (1998–1999) 
Clinical Research Assistant (1998) 
Managed 10 to 15 investigational-study sites across the U.S., conducting routine on-site monitoring visits and 
acting as secondary resource for CRAs regarding study-related issues. 
.. Maintained query rate of <0.05% with research data submitted to sponsor. 
.. Completed in-house presentation training required by INFO Standard Operating Procedures (SOPs). 
Additional Experience 
LANDSCAPE & PROPERTY MAINTENANCE SERVICES—Nashville, Tennessee ................................... 1995–1998 
General Manager 
Provided landscaping and property-maintenance services to client base in the Belmont University community. 
Determined pricing, handled billing and bookkeeping activities, and hired and supervised contract workers during 
peak seasons. 
.. Developed business from initial concept and startup. Grew business from zero to 20 clients and expanded 
client base primarily through networking and referrals. 
.. Coordinated property maintenance for rental duplex with frequent tenant turnover. Prepared property for 
new tenants, including overseeing electrical and painting subcontractors and completion of project punchlist. 
FIRECRACKER FIREWORKS—Nashville, Tennessee ............................................................................ 1996–1997 
Sales Representative 
Managed all aspects of fireworks sales projects—site selection, tent set-up, inventory selection, merchandise 
displays, advertising and promotions, and sales performance. 
.. Achieved notable sales success in concentrated, seasonal sales cycle. Challenged during second season to 
manage and coordinate sales activities in larger market with greater sales potential. 
BELMONT ANIMAL HOSPITAL—Nashville, Tennessee......................................................................... 1993–1994 
Laboratory Technician 
Performed routine laboratory and clinical procedures—obtained blood samples, assisted with surgical procedures, 
prepared prescriptions, and advised pet owners on medication administration. 
.. Acquired hands-on experience with veterinary-medical equipment, including centrifuge, autoclave, and 
various surgical instruments. 
Education and Technical Skills 
Degree: BACHELOR OF SCIENCE—1997 
Belmont University—Nashville, Tennessee 
Pre-Med Curriculum—Major: Biology—Minor: Chemistry 
Technical Skills: Proficient with Microsoft Office (Word, Excel, PowerPoint, Access, Publisher, Outlook), 
Adobe Photoshop, Citrix Clinical Trial Management software, and Internet protocols. 
Confident in learning and using new business applications. 
RESUME 38, CONTINUED 

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Part II: Sample Resumes for Career Changers 
JENNA B. WHITE 
5900 Witte Road .. Turney, Missouri 64493 
Residence: 816-632-5555 .. Cell: 816-632-5556 .. jennawhite@centurytel.net 
SALES/MARKETING PROFESSIONAL 
AGGRESSIVE/RESULT-DRIVEN SALES PROFESSIONAL with a consultative approach to 
customer service and a genuine commitment to customer satisfaction. Proven leader with an eye to the 
bottom line and record of double-digit-percentage revenue growth. Combine confident communication 
skills with a contagious enthusiasm and demonstrated ease in conversing across diverse audiences. 
Strong influencing skills exhibited among entry-level, professional, and senior-level executives and 
within the medical community (physicians/nurses). Possess an unshakable determination when 
challenged with strong personalities, demanding deadlines, and the rigorous assimilation of information. 
.. Client-Driven Sales Consultations .. High-Impact Presentations 
.. Staff Training/Development .. New Market Development 
.. Competitive Market Intelligence .. Organizational/Planning Skills 
.. New Business Development/Retention 
.. Time Management/Project Management 
.. Solutions-Building/Problem-Solving 
.. Dedication to High-Quality Standards 
SALES/MARKETING HIGHLIGHTS 
.. Cinched year-over-year profits after launching fitness center from start-up planning—market 
research, identification of location and introductory advertising—to full operation. (Jazzercise) 
.. Captured positive media attention, cold-canvassing local reporters and leveraging cost-effective 
cable advertising to spur better-than-average business-launch results. (Jazzercise) 
.. Achieved 30% to 40% revenue increase month over month. (Jazzercise) Keys to performance: 
- Identified/responded to customer needs by performing a consultative needs assessment survey. 
- Pinpointed, recruited, and trained customer-focused talent, ensuring staff』s passions and abilities. 
- Excelled at customer retention: Cultivated personal relationships and facilitated a reaffirming, 
companionship-oriented, fun, and nonthreatening environment; performed a consistent written 
and spoken customer-appreciation program; and orchestrated special client events. 
- Developed client advocates who touted Jazzercise』s value to potential customers. 
.. Key initiatives included promoting Chamber through media and attendance/promotions at other 
business meetings and helping members in concept-to-delivery project planning. (Junior Chamber) 
.. Concentrated on high-profile projects/fund raising—Halloween festival, homeless-shelter event, 
MS150 rest stop coverage—to increase Chamber』s visibility. (Junior Chamber) 
.. Spearheaded highly successful Channel 9 Health Fair Site, in association with County 
Commissioner, three consecutive years. (Junior Chamber) 
- Recruited physicians (oncologists, podiatrists, opthalmologists, dermatologists, dentists, and 
general practitioners) and other medical staff to perform more than 60 medical screenings, 
evaluations, and referrals. Directed staff comprising approximately 80 volunteers. 
- Achieved 75% increase in number of patients in program』s second year, while maintaining 
leadership responsibility for one of Colorado』s largest Health Fair sites. 
- Successfully retained a majority of physicians each year as a result of relationship building. 
.. Boosted membership 120% during tenure. (Junior Chamber) 
.. Won state Public Speaking Award and spoke at National Convention. (Junior Chamber) 
.. Delivered presentation at international convention in Kansas City, MO. (Christian Women』s Club) 
.. Settled medical claims, communicating with physicians, nurses, and claimants. (Shelter Insurance) 
RESUME 39: BY JACQUI D. BARRETT, MRW, CPRW, CEIP 
Career Change: From small business owner to medical or pharmaceutical sales representative. 
Strategy: Use a functional format to spotlight sales- and marketing-related results as well as success 
influencing physicians. 

Chapter 6: Sales, Marketing, and Advertising 
135 
RESUME 39, CONTINUED 
JENNA B. WHITE, page two Residence: 816-632-5555 Cell: 816-632-5556 .. jennawhite@centurytel.net 
CAREER SUMMARY 
Jazzercise, Streamwood, Illinois 1997 to Present 
$62M in system-wide sales generated for Jazzercise franchisees in 2001/2002. (www.jazzercise.com) 
OWNER/FRANCHISEE 
.. Built start-up franchise from the ground up, successfully promoting a dance-fitness program in a 
marketplace already supporting YMCA, Gold』s Gym, and a recreational center. 
.. Developed a new market, investigating customer needs and delivering creative, effective fitness 
solutions that supported a healthy lifestyle. 
.. Instituted regular advertising and promotional programs, including customer newsletters, thank-you 
cards, and media press releases that boosted customer retention. 
.. Grew revenue 30% to 40% month over month. 
Christian Women』s Club, St. Charles, Illinois 1998 to 2000 
TREASURER 
.. Reported funds to local/national offices; distributed A/P funds and performed audits. 
.. Delivered presentation at the club』s international convention in Kansas City, MO. 
Junior Chamber of Commerce (Jaycees), Highlands Ranch, Colorado 1991 to 1994 
Provides tools to people to build bridges of success in business development and philanthropy. (www.usjaycees.org) 
PRESIDENT/VICE PRESIDENT 
.. As vice president, achieved 120% membership increase via high-profile program orchestration. 
.. Boasted positive results three years running for healthcare screening event, successfully recruiting 
and retaining physicians and medical personnel. 
.. As president, managed staff; directed initiatives in membership, finances, fund raising, and projects; 
performed officer training; and acted as liaison between state and local chapters. 
Shelter Insurance, Tulsa, Oklahoma 1986 to 1989 
Industry leader in insurance and financial products and services. (www.shelterins.com) 
CLAIMS ADJUSTER 
.. Challenged with negotiating claims settlements in a fair/equitable manner for insured and Shelter. 
.. Constructed settlements for medical claims, interfacing with physicians, nurses, and claimaints. 
.. Ranked 5th of 500 people company-wide in subrogation, applying persistence in collections. 
United States Army, Kansas City, Missouri 1986 to 1991 
CAPTAIN (RESERVIST) 
EDUCATION/HONORS 
BA in Communications/Minor: Business Administration, 1986 
Missouri University/Internship – Missouri State Legislature 
Honors: Debate Team … National Forensics League High Honors in Speech/Debate … Leadership 
Council (College), Company Executive (ROTC)/Leadership Training (Army) … Homecoming Royalty 

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Part II: Sample Resumes for Career Changers 
MICHAEL BLACK 
33 Fairbairn Drive Mobile: 415-205-3940 
Rocklin, CA 94677 Email: mickblack@verizon.net Residence: 415-939-2004 
SALES & MARKETING MANAGEMENT 
A 
resolute desire to sell and achieve, a passion for influencing consumer buying habits, and proven 
strengths in building sustainable market share have been the foundation of career successes over an 
impressive, achievement-filled career. Rare talent for simplifying and executing strategic ideas has 
generated widespread support, delivered strong revenue growth, and complied with budget constraints. 
Confidence, integrity, discipline, and vision have been key drivers in expertly nurturing relationships with 
team members, clients, senior management, and vendors. 
Professional strengths: 
.. Market & Segment Expansion 
.. Strategic Marketing Plans 
.. Staff Recruitment 
.. Key Account Management 
.. Financial Management 
.. Market Intelligence 
.. Customer Retention 
.. Change Management 
.. Branding Concepts/Rollouts 
.. Team Development 
.. Multi-Channel Distribution 
.. Sales Force Motivation 
.. Customer Needs Assessment 
.. High-Impact Presentations 
.. Profit & Loss Accountability 
.. Campaign Management 
.. Contract Negotiations 
.. Supplier Relations 
.. Competitive Product 
Positioning 
.. Margin Improvement 
EDUCATION 
Bachelor of Science, Business Administration (Marketing) 
University of California at Los Angeles 
EMPLOYMENT NARRATIVE 
PAINTGLOW PAINTS, Rocklin, CA 2002–Present 
State Retail Manager 
Appointed to steer statewide operations during a period where lack of strategic 
planning, pricing restrictions, and an absence of cohesive teamwork were limiting 
market expansion. Skeleton staffs of traveling sales representatives restricted 
campaigns to trade accounts, and multi-branded independent distributors were 
failing to make desired headway against aggressive competition in a static market. A 
total revitalization strategy was critical. 
Immediately established a tactical rollout plan, spearheaded intense market research 
into competitor placements, and managed performance expectations by devising a 
series of KPIs to act as benchmarks for staff achievement. 
Results were impressive: 
.. State revenues up 20% over previous year. 
.. Market share increased from 6.8% to 7.5% statewide. 
.. Capital expenditure and setup costs delivered 25% under budget. 
.. Rental expenses 30% below budget. 
SNAPSHOT 
Report to: 
CEO and National Sales 
and Marketing Manager 
Direct reports: 
4 Decorator Center 
Managers and 5 Trade 
Sales Representatives 
Operating Budget: 
$2M per year 
State Revenues: $21.1M 
Key Contributions—In-depth 
.. Reinforced team focus towards core fundamentals of customer service, product quality, and 
competitive pricing. Despite a stationary market, clients remained receptive to opportunities for 
aggressive, value-added service with competitive advantages. 
.. Coordinated advertising and promotional campaigns to maximize impact and results. 
.. Grew customer base by 20% per month over 12 months by introducing cutting-edge sales prompts 
into the POS system and injecting new 「customer-care」 performance initiatives into shop-floor roles. 
RESUME 40: BY GAYLE HOWARD, CERW, CCM, CPRW, CRW 
Career Change: From paint-store manager to sales representative or sales manager. 
Strategy: Use a chronological format but minimize references to the specifics of his retail experience 
and focus on client accounts, marketing and promotional campaigns, and management skills. 

Chapter 6: Sales, Marketing, and Advertising 
137 
RESUME 40, CONTINUED 
MICHAEL BLACK Mobile: 415-205-3940 Page 2 
mickblack@verizon.net 
Excellent References & Client Testimonials Available 
EMPLOYMENT NARRATIVE 
C O N T I N U E D 
PAINTGLOW PAINTS 
State Retail Manager (continued) 
.. Launched greater market presence, establishing company-owned outlets with one 「exclusive」 brand. 
.. Spearheaded lucrative relationship-marketing initiative with RACV, Delfin Property Group, several 
health insurers, and Master Painters』 Association. 
.. Recruited 20 new staff and rolled out a series of rewards and recognition programs that raised the bar for 
sales performance excellence. Incentive programs in conjunction with active succession career 
planning has set benchmarks for sales retention—currently steady at 95%. 
.. Reversed ad hoc approach to inventory control that had prompted overstocking, understocking, and 
widespread inefficiencies. Devised formula to optimize stock turns, and attained a previously 
unprecedented rate of 86% OTIF (on-time-in-full). 
.. Negotiated six leases, overseeing council planning permits for usage, parking, and signage. 
Store Manager 2000–2002 
Presided over a period of significant revenue growth that reflected a series of 
incremental yet substantial changes to key business processes, expense controls, and 
goal attainment. 
Revamped marketing programs; instilled 「Market Best」 service standards; produced 
new branding strategies; devised an integrated approach to advertising, marketing, 
and promotions in retail and trade markets; and spearheaded a staff revitalization 
program that rewarded superior efforts for attaining newly conceived goals. 
Results & Key Contributions 
.. Sustained operating expenses to 82% of budget, steering savings in logistics 
through improved warehousing and inventory controls. 
.. Propelled sales revenues 34.6% over previous year to $25.4 million. 
.. Boosted staff retention by more than one-third to achieve a 95% rating. Alleviated 
the 「brain drain」 of high-performance staff through training, incentives, and 
recognition for goal achievement. 
.. Orchestrated renewed focus on company-owned decorator centers that flourished 
under lower commissions and rebates. Decision proved significant, increasing 
profitability by 38+% to $3.2 million. 
.. Increased market share from 11% to 12.7% of the California market. 
SNAPSHOT 
Reported to: 
California State Manager, 
National Decorator 
Center Manager 
Direct reports: 
12 California Decorator 
Center Managers across 
12 locations and 7 Trade 
Sales Representatives 
Operating Budget: 
$3M per year 
State Revenues: $25.4M 
Key Clients: 
AV Jennings, Q-Build, 
Rocklin City Council, 
Main Roads Rocklin 
.. Conducted group training sessions for up to 40 staff. Presentations fostered a dynamic environment 
where participants brainstormed new ideas—many of which were revenue-positive. 
.. Analyzed market and architected a doubling of the product range offered to customers, providing 
alternatives and value-added packages. 
Trade & Retail Sales Representative 1997–2000 
Distinguished from colleagues for securing the lucrative Q-Build Industries account, contributing $1 million 
annually. The account spurred credibility in the California marketplace, being utilized for virtually all 
government maintenance projects. 
Identified flaws in opposition strategy, focusing successfully on product performance and services in 
negotiations with major builders across Rocklin. Secured key accounts from major government contractors, 
project builders, and prominent hardware and paint groups. 
Recognized for achieving maximum budget incentives 3 years consecutively, and doubling territory sales in 2 
years. 

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Part II: Sample Resumes for Career Changers 
James T. Manville jimmyman@network.com 
4609 Miller Street .. Mt. Clemens, MI 48043 .. 586.555.8730 
Profile .. Committed to pursuing a career in marketing or public relations. 
.. Strong interpersonal skills and ability to build rapport with others. 
.. Creative and artistic. 
.. Computer skills include Word, PowerPoint, Excel, and other spreadsheets. 
Education Oakland University . Rochester, Michigan 
Bachelor of Business Administration—Marketing 2003 
Eastern Michigan University . Ypsilanti, Michigan 
Course work in Business and Afro-American Studies 2000–2002 
Specs Howard School of Broadcasting . Southfield, Michigan 
Radio/TV program 2000 
Relevant Experience 
Pontiac School District—Owen Elementary . Pontiac, Michigan 
Bridges to Success Instructor 2003–Present 
. Teach African-American Studies to 4th and 5th graders two days per week 
under auspices of grant-funded after-school program. 
. Adapt curriculum to students』 levels; research and develop handouts to 
supplement lessons. 
National Basketball Association . Atlanta, Georgia 
Marketing Assistant (Volunteer) Winter 2003 
. Assisted staff at NBA All-Star Weekend Jam Session. 
. Interacted with children and families; encouraged participation with 
the 「Got Milk?」 program. 
Employment History 
Ford Motor Co. Vehicle Operations Division . Allen Park, Michigan 
Technician and Team Recorder 1997–Present 
. Conduct tests and inspect parts per QS9000 guidelines. 
. Elected by peers to record minutes during meetings on quality, throughput, 
safety, and communications. Generate weekly report based on meetings. 
S&R Clothing . Detroit, Michigan 
Assistant Manager 1995–1997 
. Assisted with daily operations of trendy retail store. 
. Performed merchandising; monitored inventory. 
Community Affiliations 
.. P.A.L. (Police Athletic League) 
.. Zeta Phi Beta Fraternity (community service) 
— References available on request — 
RESUME 41: BY JANET BECKSTROM, CPRW 
Career Change: From auto technician to marketing professional. 
Strategy: Emphasize relevant education as a primary qualification and include a Relevant Experience 
section even though this is not his primary work experience. 

Chapter 6: Sales, Marketing, and Advertising 
139 
RESUME 42: BY DON ORLANDO, MBA, CPRW, JCTC, CCM, CCMC 
John Martin 
2400 Greenville Place 770.555.5555 (Home) 
Atlanta, Georgia 30040 jlm@earthlink.net 770.555.6666 (Office) 
WHAT I CAN OFFER TOPLINE AS YOUR NEWEST MARKETING PROFESSIONAL 
.. Translate marketing analysis into sales .. Introduce the right product to the right 
market—faster than the competition .. Leverage market savvy into every aspect of 
corporate success .. Keep close enough to customers to anticipate their needs 
RECENT WORK HISTORY WITH EXAMPLES OF PROBLEMS SOLVED 
.. Pharmacy Manager, Winn-Dixie, Conyers, Georgia 00–Present 
My pharmacy operates 54 hours a week sharing a tough market with 8 competitors. We fill more 
than 54K prescriptions each year. 
Supervise directly two full-time and one part-time pharmacy technicians. 
Improved market data to realign expensive inventory with customer demand. 
Outcomes: Cut inventory costs by 29%—the lowest level in years—yet kept customer 
satisfaction very high. 
Used informal demographic analysis to identify the benefit that captured most 
consumers in this very tough market: minimum waiting time. Redesigned our workflow 
and then retrained our workforce. Outcomes: We gained market share—and it didn』t 
cost us an extra dime. 
.. Staff Pharmacist promoted over ten competitors in just six months to be Pharmacy Department 
Manager, REVCO (later CVS), Lilburn, Georgia 97–00 
Brought this new store online. Entered a market already dominated by 20 competitors. We wrote 
more than 62K prescriptions annually. 
Kept valuable customer relationships completely intact even as I changed corporate 
identity and location. Outcomes: Exceeded corporate production standards by 240% 
from the first quarter on. 
.. Owner and Manager, Winter Drug Company, Montgomery, Alabama 88–97 
Operated two locations that employed a pharmacist and store manager, a bookkeeper, two 
pharmacy technicians, and six cashiers. Competed successfully against 20 competitors—some 
partially underwritten by nationwide corporations. 
Compared national market trends with local demand to offer a new service. Outcomes: 
Market analysis was good enough to return my investment in just nine months. New 
service became our highest marked-up product line. 
More indicators of performance TopLine can use … 
Career Change: From pharmacist to marketing professional. 
Strategy: Focus on recent MBA and show how the business he ran benefited from his marketing skills. 

140 
Part II: Sample Resumes for Career Changers 
John Martin Marketing Professional 770.555.5555 
Page two 
Stayed close enough to our customers to offer a new service faster than our competition 
could react. Outcomes: Dominated one new segment for two years. In another case, 
became a new organization』s sole provider for five years. 
.. Staff Pharmacist promoted over three very much more senior team members to be Director of 
Pharmacy, General Hospital, Kronigsburg, Alabama 80–97 
My operation supported a 157-bed, acute-care hospital. 
Supervised a secretary, five pharmacy technicians, and an IV technician. 
Applied market savvy to internal customers. Addressed the needs of 「hold outs」 and 
overcame all their objections. My plan for a closed formulary won corporate approval. 
Outcomes: Much more cost effective—without compromising quality and service. 
EDUCATION 
.. MBA, Georgia State University, Atlanta, Georgia Expected Spring 05 
Paying my own way to earn this advanced degree while working up to 45 hours a week. GPA 4.0. 
.. BS, Pharmacy, Samford University, Birmingham, Alabama 80 
Carried a full academic load and worked 25 hours a week. 
COMPUTER SKILLS 
.. Expert in proprietary pharmaceutical software, ProScrip and Rx200 (industry-standard, 
comprehensive, LAN-based business software suite optimized to pharmacies), Word 
for Windows, WordPerfect, and Outlook Express. 
.. Proficient in Adobe Acrobat, Excel, Internet search engines, PowerPoint, and Access. 
PROFESSIONAL AFFILIATIONS 
.. Co-founder, Georgia Independent Drugstore Association 95–97 
Found, marketed to, and captured an overlooked niche from scratch. Outcomes: Grew 
membership rapidly from 3 members to 250 in just 2 years—all with very little money 
and time to spend. 
.. Former Board Member, State of Georgia Medicaid Drug Utilization Review Board 92–96 
.. Former Committee Member, State Employees Insurance Board』s Drug Program 92–96 
CERTIFICATIONS AND LICENSURE 
.. Registered Pharmacist, State of Georgia Board of Pharmacy 
RESUME 42, CONTINUED 

Chapter 6: Sales, Marketing, and Advertising 
141 
Chantal Luz 
24612 Railroad Lane 
Fillmore, California 91333 
Home: 805-263-8611 chantal@hotmail.com Mobile: 661-263-1651 
MARKETING / BUSINESS DEVELOPMENT / ACCOUNT MANAGEMENT 
ADVERTISING / MARKETING COMMUNICATIONS 
PUBLIC RELATIONS / SPECIAL EVENTS 
Creative, dynamic, results-driven professional with expert qualifications in identifying and capturing 
market opportunities to accelerate expansion, increase revenues, and improve profit contributions across 
broad industries, markets, and accounts. Energetic, organized, self-motivated individual who is able to 
comprehend and manage multiple details while focusing on the overall picture. Natural communicator 
with strong motivational skills and the ability to build, produce, and succeed. Extensive travel. 
.. 
.. 
.. 
.. 
.. 
.. 
.. 
.. 
.. 
.. 
.. 
.. 
.. 
.. 
.. 
Proven ability to spot and analyze trends across product/services spectrum. 
Evolution of concepts into achievable business strategies. 
Product research, analysis, and justification for production. 
Negotiation and relationship-building skills; project planning and execution. 
Drive, visual creativity, and ability to reach objectives under demanding circumstances. 
Strong analytical and problem-solving skills with a focus on workable solutions. 
Creative and strategic planning abilities with solid implementation skills. 
Computer literate. 
Career Highlights 
SPECIAL PROJECTS COORDINATOR / PARTNER 1996–2001 
Surgery Center—Granada Hills, CA 
Authored the firm』s strategic communications plan and orchestrated successful effort to establish 
corporate vision, mission, and values statement. Transitioned marketing focus to core customer 
types and segments. Architected new corporate advertising and client testimonial trade 
campaigns. Developed Human Resources materials such as employee handbook (researched 
laws with assistance of attorney) and confidentiality agreements; participated in hiring process of 
office manager. 
Built physician』s name as brand value. 
Conceptualized ideas and worked with ad companies to develop ads and brochures. 
Developed marketing and advertising materials to attract new patients, educate the 
community, and build referral base among physicians. 
Special events: Set up educational seminars for the community and prospective patients, 
held both in office and at area hotels. 
Performed grassroots marketing to Chamber of Commerce, spas, gyms, salons, and other 
local businesses. 
DESIGNER / OWNER 1999–2000 
Claire de Lune by Chantal Luz—Montrose, CA (concurrently) 
Started business from ground up. Designed a 30-piece line of fun, hip, contemporary 
sleepwear. Handled all creative, PR, and administrative functions. Retained and trained 
required staff to produce line. 
Developed brand label and showroom representation for market events. 
RESUME 43: BY MYRIAM-ROSE KOHN, CPRW, CEIP, JCTC, CCM, CCMC 
Career Change: From fashion designer and medical office manager to marketing/PR. 
Strategy: Demonstrate her talent for delivering practical business solutions through her interpersonal 
skills and ability to manage complex projects, meet deadlines, and meet high quality standards. 

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Part II: Sample Resumes for Career Changers 
Chantal Luz Page Two 
Successful background developing, establishing, managing, and maximizing profitability based on loyal 
client, vendor, management, and staff relationships. 
BUYER 1994–1995 
Marie Springs—Houston, TX 
Oversaw advertising and organized store events. Bought better contemporary dresses for this 
women』s designer specialty store. 
DESIGNER 1992–1994 
Cecilia—Los Angeles, CA 
Designed line of social-occasion dresses for better contemporary sportswear and dress 
manufacturer. Selected all fabrics and trims, developed styles from first sketch through 
production, managed sample room and extensive fittings. 
FASHION COORDINATOR / MERCHANDISER 1990–1992 
Nicole Delbain—New York, NY 
Developed color stories, fashion concepts, and presentation boards for each season. Shopped 
print market and developed original designs. Worked closely with managers and buyers to create 
a collection look for their stores. 
.. 
.. 
Visited European and New York stores to provide constant flow of ideas and fashion trend 
information. Designed specific groups for direct vendors in Asia. 
Directed domestic manufacturers to develop merchandise appropriate for Nicole Delbain. 
Prior to 1989 
DESIGNER, Macy』s Corporate Buying, New York, NY 
ASSISTANT DESIGNER, Nicole Miller, New York, NY 
Education 
Bachelor of Science, Design 
College of Design, Architecture, Art & Planning 
University of Cincinnati, Cincinnati, OH 
Courses in Microsoft Windows, Word, and Excel 
Valley College, Valley Glen, CA 
RESUME 43, CONTINUED 

Chapter 6: Sales, Marketing, and Advertising 
143 
RESUME 44: BY CAREER STRIDES 
Devon Rodriguez 
6598 Commonwealth Avenue 
Brighton, MA 02135 
drodriguez@email.com 
Home: (617) 435-1598 
Cell: (617) 505-5985 
Targeting Positions in… 
PUBLIC RELATIONS .. MARKETING .. EMPLOYEE COMMUNICATIONS 
Customer-focused business professional eager to leverage more than six years of experience in corporate 
communications and community outreach gained from HR program/employee benefit management to achieve career 
transition into public relations. Repeatedly commended by senior management throughout career for superior 
written/verbal communication skills and strong combination of creative talents and analytical thinking. Adept in 
constructing 「out-of-the-box」 solutions and effective strategies/action plans to proactively address business problems 
and communication challenges. Demonstrated ability to interface effectively with diverse groups; build strong 
community ties; and win lasting buy-in from employees on new initiatives, programs, and policy changes. Successful in 
diverse-industry work environments (higher education, retail, hospitality). 
EDUCATION & CREDENTIALS 
EMERSON COLLEGE—Boston, MA 
Graduate Certificate in Public Relations, 2003 
(In-depth certificate program) 
BENTLEY COLLEGE—Waltham, MA 
Bachelor of Arts (BA)—Major: Government, 1994 
MEMA—Framingham, MA 
(Massachusetts Emergency Management Agency) 
Public Information Officer Training, 2003 
COMMONWEALTH OF MASSACHUSETTS 
Notary Public 
HIGHLIGHTS OF RELEVANT CAREER ACHIEVEMENTS 
Communications: 
.. Directed comprehensive, ongoing employee communications programs for workforces of up to 5,000 that clearly 
articulated corporate benefit options. (Boston, Inc.; Domino Casino; College of Music) 
.. Wrote and distributed bulletins, brochures, reference guides, updates, newsletters, and manuals translating oftencomplex 
insurance and 401(k) plans/procedures/policies into easily understood terms. Ensured desired key 
message points from executive team were incorporated into all communications. (Boston, Inc.; Domino Casino; College 
of Music) 
.. Leveraged strengths in persuasive verbal/written communications to minimize negative fallout from increases in 
employee-paid insurance premiums. (Boston, Inc.) 
.. Researched and authored well-received articles covering an array of human resources topics published in corporate 
newsletters. (Boston, Inc.) 
Employee & Community Relations: 
.. Commended by Operations SVP for ability to elevate morale of, build trust/strong rapport with, and instill a 
shared sense of corporate 「family」 among employees at all levels of the organization. Recognized for maintaining 
a highly visible leadership presence; accurately conveying the value of corporate programs to employees; and 
listening attentively and responding appropriately to staff concerns, issues, and questions related to HR programs/ 
benefits/compensation. (Boston, Inc.) 
.. Promoted community outreach programs to achieve record-high employee participation in nonprofit fund raisers, 
local food pantry, community-based adult literacy task force, and local chamber of commerce. Efforts helped to 
broaden corporate visibility, support worthy causes, and encourage cross-functional teamwork. (Boston, Inc.) 
Market Research & Analysis: 
.. Investigated and compared the relative merits/shortcomings of a full spectrum of insurance and benefit plans (e.g., 
HMOs, PPOs) offered by national and local carriers. Selected best-option solutions and negotiated favorable pricing 
and terms. (Appleseed』s, College of Music) 
continued… 
Career Change: From human resources to marketing and public relations professional. 
Strategy: Create an extensive Highlights of Relevant Career Achievements section as the focal point of 
page 1 while relegating employment to page 2. 

144 
Part II: Sample Resumes for Career Changers 
Devon Rodriguez Resume .. Page 2 
RELEVANT ACHIEVEMENTS (continued) 
Corporate Profitability: 
.. Delivered $133K in annual savings by converting health insurance plan from a self-insured to a fully insured plan. 
Simultaneously lowered employee-paid premiums by 13% for individuals and 8% for families. (Boston, Inc.) 
.. Jointly led effort that lowered corporate costs associated with disability coverage by 12%. (Boston, Inc.) 
.. Facilitated rollout of ergonomic plan that slashed costly lost-time incident claims by nearly 70% through work on 
corporate Safety Committee. (Boston, Inc.) 
EMPLOYMENT HISTORY 
BOSTON, INC.—Beverly, MA [Retailer of women』s apparel employing 400] 
Manager, Benefits & Compensation, January 2001–Present 
Report to Operations SVP/Director of Human Resources—Direct all aspects of benefits and compensation programs, 
including the development/dissemination of an ongoing, comprehensive employee communication program detailing 
specifics, procedures, and value of various employer offerings. Completely redesigned benefit plan to achieve win/win 
outcomes for both employer and employees (expanded coverage, added benefit options, reduced premiums). Manage, 
administer, coordinate, and communicate insurance enrollments/billing; administer 401(k) plans; represent employers at 
unemployment hearings; and handle negotiations with vendors and brokers. 
DOMINO CASINO—Uncasville, CT [Casino with 4,000 employees] 
Benefits Manager, January 2000–January 2001 
Reported to Director of Benefits & Compensation—Recruited, trained, and supervised an 11-member team of HR 
professionals, overseeing insurance enrollments, updates, and billing processes for 4,000 employees. Regularly 
communicated revised policies, procedures, and benefit changes to employees. 
COLLEGE OF MUSIC—Boston, MA [Academic institution with 370 faculty/staff and 3,400 students] 
Human Resources Programs Manager, April 1997–December 1999 
Reported to Assistant VP of Administration/Director of Human Resources—Managed annual and quarterly insurance 
enrollments/updates, billing, and communication of these benefits and procedures to all college faculty, administrators, 
and staff. Redesigned benefit plans and coordinated/prepared/presented benefit orientations. 
PROFESSIONAL AFFILIATIONS & COMMUNITY INVOLVEMENT 
.. Public Relations Society of America (PRSA), Member (2003–Present) 
.. Society for Human Resource Management (SHRM), Member (1999–Present) 
.. Northeast Human Resources Association (NEHRA), Member (1999–Present) 
.. North Shore Chamber of Commerce, Former Chairperson—HR Managers』 Committee (2003) 
.. American Political Items Collectors (APIC), Member (2002–Present) 
.. Peabody Institute Library, Former Trustee (1998–2000) 
RESUME 44, CONTINUED 

Chapter 6: Sales, Marketing, and Advertising 
145 
Mark Adams 
61 Havenhurst Home: 818-138-0108 
Pasadena, CA 91101 madams@aol.com Cell: 818-572-9428 
MARKETING MANAGEMENT / BUSINESS DEVELOPMENT 
Creative, energetic, multifaceted professional with a BS degree in marketing and a career of successful 
accomplishments. Proven record of achieving significant sales and business-development goals. Ability to 
increase productivity and efficiency by building and effectively supervising strong teams. Knowledgeable 
leader and trainer with excellent communication and interpersonal skills. Experienced in all aspects of 
customer service. Work within budget requirements to meet or surpass company goals. Capable of 
substantially improving sales and operations by developing and implementing creative solutions. 
AREAS OF EXPERTISE___________________________________________________________ 
Retail Sales Product Promotions Merchandising 
Business Development Operations Management Strategic Planning 
Policies & Procedures Leadership / Team Development Creative Display Building 
Forecasts / Budgets Training / Supervision / Motivation Communication 
Staff Scheduling / Coordination Productivity / Quality Improvement Customer Service 
Inventory Control / Warehouse Purchasing / Cost Containment Problem Resolution 
Contract / Union Negotiations Process & Efficiency Improvement Shipping / Receiving 
PROFESSIONAL EXPERIENCE___________________________________________________ 
ALPHA BETA, Pasadena, CA 1984–Present 
GM/Drug Manager (2000–present) 
GM Manager (1986–2000), Clerk (1985–1986), Courtesy Clerk (1984–1985) 
Management/Operations: 
.. Hold leadership and strategic planning responsibility for total store operations. 
.. Implement company guidelines, policies, and procedures and set an example for others. 
.. Resolve problems and issues related to the store, employees, and customers. 
.. Monitor and evaluate staff productivity to ensure achievement of sales goals. 
.. Inspire co-workers with the organization』s vision and culture. 
.. Initiate new ideas and solutions to meet the objectives of my position and the store. 
.. Prioritize daily activities and projects to maximize productivity. 
.. Anticipate problems and opportunities and make timely and appropriate decisions. 
Customer Service: 
.. Ensure that all store personnel provide excellent-quality service to customers. 
.. Address problems quickly and furnish efficient solutions. 
.. Continuously promote our store by cultivating and developing customer relations. 
Staff Training: 
.. Supervise, motivate, schedule, and train 12 staff members to increase their efficiency and productivity. 
.. Utilize team-building strategies, including coaching and constructive feedback, with an emphasis on 
training and development. 
.. Encourage a cooperative and cohesive work group by inspiring staff members to set and reach goals. 
.. Delegate authority and responsibility to others in an appropriate and effective manner. 
.. Exhibit a constructive team-spirit approach to attain individual and group goals. 
Sales: 
.. Total profit-and-loss responsibility for Pasadena store with $3 million in annual sales. 
.. Continuously build the Pasadena Alpha Beta into a more profitable, higher-volume store. 
Merchandising: 
.. Build and oversee the construction of displays for promotional and seasonal items. 
.. Plan, direct, and coordinate all special events and promotions in the store. 
.. Ensure visual standards of in-store merchandise and displays. 
RESUME 45: BY PEARL WHITE, CEIP 
Career Change: From retail manager to marketing professional. 
Strategy: Emphasize recent marketing degree and incorporate relevant skills into a strong profile. Use 
category headings in the experience section to help the reader focus on key points. 

146 
Part II: Sample Resumes for Career Changers 
Mark Adams Resume—Page 2 
PREVIOUS EXPERIENCE______________________________________________________ 
ALPHA BETA, Riverside, CA 1980–1984 
GM Clerk (1984) 
Courtesy Clerk (1980–1983) 
.. Responsibilities included ordering, stocking, customer service, and clerk duties. 
2003 YEAR-END PERFORMANCE REVIEW SUMMARY__________________________ 
.. Rated outstanding in meeting and exceeding sales projections 2 out of 4 quarters; sales were up more 
than 8% in all 4 quarters. 
.. Exceeded earnings and gross in all 4 quarters. 
.. Outperformed expectations in customer-service shop score 3 out of 4 quarters, with total score above 
company guidelines. 
.. Rated Outstanding in Customer Service, Change Management, Action and Speed Management, 
Continuous Improvement, Education, People Development, Leading by Example, Decision Making, 
Communications, Planning, Goal Reaching, and Overall Performance. 
.. Rated Above Expectations in Positive Leadership, Diversity, Recognition & Reward, and 
Partnerships. 
EDUCATION_________________________________________________________________ 
Master of Science: Marketing (2003) 
California State University, Fullerton, CA 
Supervisory Skills and Management Training (2003) 
Sponsored by Alpha Beta 
Bachelor of Science: Marketing (2002) 
California State University, Fullerton, CA 
INSTRUCTOR / TRAINER / MENTOR___________________________________________ 
Train and coach future Alpha Beta store managers (2003) 
Conducted Management Training in Operations, Inventory, Ordering, Scheduling, Reporting (2001–2002) 
RESUME 45, CONTINUED 

Chapter 6: Sales, Marketing, and Advertising 
147 
KATHERINE D. SCHOLLINGER 
51027 Deerview Drive .. Cleves, OH 45002 
Phone: (513) 792-6127 .. Mobile: (513) 505-6180 
OBJECTIVE 
Full-time, part-time, or freelance work involving 
.. Writing and editing articles, business biographies, marketing materials, newsletters, 
brochures, articles, and short stories 
.. Research and interviewing services for writers, publishers, and journalists 
.. Reading and evaluating manuscripts 
QUALIFICATIONS 
Demonstrated ability to develop prose that is clear, concise, and inviting to read. Exceptional interpersonal skills; 
proven ability to put people at ease and interview effectively. Experienced in conducting research through printed 
materials, online resources, and interviews. Well organized; efficient in coordinating multiple simultaneous projects 
and meeting tight deadlines. Accurate, prompt, dependable, and attentive to detail. Proficient with Microsoft Word 
and WordPerfect. 
RELATED EXPERIENCE 
OHIO MANUFACTURING, Cheviot, OH 1988–1997 
Newsletter Editor/Administrative Assistant—Performed research, conducted interviews, and wrote articles for 
company newsletter that was instrumental in keeping employees informed and motivated. Reviewed and edited 
articles submitted for publication. Composed letters, memos, and other correspondence. Prepared reports in formats 
that were well organized and eye-appealing. Organized and maintained files. Position required the ability to 
prioritize multiple simultaneous projects, meet deadlines, and work well independently (1994–1997). Previous 
position: Press Operator (1988–1994). 
SOUTHWEST REGIONAL SCHOOL DISTRICT, Cleves, OH 1985–1988 
Teacher』s Aide—Assisted teachers with all facets of classroom management, including researching, preparing 
lessons, grading papers, recording grades, and preparing written materials. Tutored individual students and small 
groups in all subject areas. Gained the ability to simplify subject matter, adapt lessons to fit different learning styles 
and levels of ability, and make lessons interesting. 
DAILY JOURNAL NEWS, Hamilton, OH 1979 
Proofreader, Advertising Department—Proofread copy, delivered proofs, and worked with advertisers to ensure 
copy was accurate. Consistently met all deadlines. 
SUBJECT INTERESTS & RESEARCH EXPERIENCE 
Sociology, family, women』s issues 
Health: psychology, holistic approaches to wellness, addictions, massage therapy, nutrition 
Nonfiction (biographies, American history, current events, self-help), literature, mysteries, historical novels 
Continued… 
RESUME 46: BY MICHELLE MASTRUSERIO REITZ, CPRW 
Career Change: From massage therapist to writer/editor. 
Strategy: Use a combination format that brings older, relevant experience to the fore. 

 KATHERINE d. SCHOLLINGER Page 2 
ADDITIONAL EXPERIENCE 
TRI-STATE HEALTH NETWORKS, Cincinnati, OH—Massage Therapist 10/01–Present 
DAYLIGHT SALON & DAY SPA, Lawrenceburg, IN—Massage Therapist 11/99–9/01 
OHIO REGIONAL CLINIC, Blanchester, OH—Addictions Technician 12/98–6/99 
UNIVERSITY GENERAL HOSPITAL, Cincinnati, OH—Addictions Technician 5/98–12/98 
PERFECT DAY SALON, Cincinnati, OH—Massage Therapist 11/96–5/98 
Massage Therapist—Provided massage therapy for clients in support of major national and regional health plans 
in Ohio and Indiana. Administered therapeutic Swedish and deep-muscle massage. Coordinated appointments with 
other professionals. Identified opportunities and cross-sold other salon services with a professional, customerfocused 
and low-key approach. 
Addictions Technician—Provided administrative support for drug and alcohol counselors. Observed and charted 
patient behaviors, including notation of physical and emotional issues, new medications, and other pertinent facts. 
Position required the ability to handle confidential information with absolute discretion. 
EDUCATION 
UNIVERSITY OF CINCINNATI, Cincinnati, OH Present 
Bachelor of Arts in progress. Major: English Literature. Minor: American History. 
Attending school part-time to allow full-time employment. Degree expected December 2004. 
.. GPA: 3.7 
.. Dean』s List 
.. Relevant Courses: Writing from Research .. English Composition I & II .. Interpersonal Communication 
Additional Training: 
Additional studies: Mastering Research Using the Internet, computer training (Windows, Word, WordPerfect, and 
Excel), and several psychology seminars. 
Center for Holistic Therapy Studies, Independence, IN 1996 
Healing Massage Techniques: Completed 168-hour program. 
Charlotte School of Massage Therapeutics, Charlotte, IN 1995 
Completed comprehensive 427-hour program, approved by the American Massage Therapy Association and 
accredited by the State of Indiana. Curriculum provided classroom training and practical experience. 
148 
Part II: Sample Resumes for Career Changers 
RESUME 46, CONTINUED 

Chapter 6: Sales, Marketing, and Advertising 
149 
Rita Cantor 
1250 Vista Diego Road Santa Clarita, CA 91310 (661) 449-5255 ritawriter@ezmail.com 
Business & Creative Writing 
Foreword 「To whom much is given, much is required.」 —French proverb 
F or 14 years, I have enjoyed the privilege of helping others develop their writing abilities. In this time, I have 
conceived and developed learning tools, conducted classes and writing workshops, and helped students realize 
potential and achieve goals. Now, I look forward to pursuing full-time my first passion: Writing. 
The Writer 「Ease in writing comes from art, not chance.」 —A. Pope 
Well-versed in: Business Communications . Speeches . Marketing . Poetry . Nonfiction 
Publications: The Tribute (Nonfiction, 2003) . Women of the Decade (Nonfiction, 2000) 
Featured in: Poetic Path . Ascension . Living Arts . Reader』s Choice . MasterWorks 
The Teacher 「Teaching is an instinctual art, mindful of potential.」 —A.B. Giamatti 
Writing Courses: Advanced Essay . Creative Writing . Business Writing . Writing About Literature 
Writing Proficiency Exam Workshops . Science Fiction & Film 
English Courses: Basic Grammar . English & ESL . English Rhetoric . Linguistics 
The Change Agent 「Things do not change; we change.」 —H.D. Thoreau 
.. 
.. 
.. 
.. 
Developed Writing Proficiency Workshop to help students prepare for exam. 
Served on Education Planning & Advisory Committee (EPAC). 
Created lunchtime classes that helped employees meet degree requirements. 
Started well-received annual clothing drives for underprivileged high school students. 
Education 「Education is for improving the lives of others…」 —M.W. Edelman 
M.A. and B.A. in English & Creative Writing, Ojai University, CA 1988—Dean』s Honor List 
Experiences 「Creativity seems to merge from multiple experiences.」 —C. Edwards 
Pepperdine University, Malibu, CA 
Academic Advisor 1999–2000 / Site Manager 2000–Present 
Write all commencement speeches, marketing materials, outgoing correspondence, and recommendation letters 
for faculty and students. Counsel students and resolve grievances. Manage MBA & MA programs. 
Haverhill University, Ojai, CA 
English Instructor 1993–1998 
Taught English Rhetoric, Writing About Literature, Creative Writing, Advanced Essay Writing, Linguistics, 
English/ESL, Drama, and Speech. Conducted Writing Proficiency Exam Workshops. 
Palm Grove College, Huntington Pointe, CA 
English Teacher / ESL Instructor 1990–1993 
Initiated and administered for Japanese & Korean businessmen an English Language Proficiency program. Also 
taught English; tested & assessed language proficiency for military personnel at nearby air force base. 
### 
RESUME 47: BY GAIL TAYLOR, CPRW, CEIP 
Career Change: From academic advisor to writer. 
Strategy: Play up literary mindset using an unconventional format, literary style conventions, and 
quotes. The result is an interesting and attention-getting resume that speaks the language of her target 
audience. 

MARILYN NOLAN 
22 Meadow Lane .. Chicago, IL 78966 .. (975) 433–5889 .. MNolan@media.net 
.. PROFILE 
Conferences .. Fund Raising .. Trade Shows .. Meeting Planning .. Cultural 
Programs 
Creative professional with expertise in all aspects of successful event/program planning, development, 
and management. Excel in managing multiple projects concurrently using detail, problem-solving, and 
follow-through strengths. Demonstrated ability to recruit, motivate, and build cohesive teams. Sourced 
vendors, negotiated vendor contracts, and managed project budgets. Possess superb written 
communications, interpersonal, and presentation skills. 
.. SELECTED ACCOMPLISHMENTS 
Special Events Management: 
Planned and coordinated conferences, meetings, and events for companies, professional associations, 
and arts/cultural and other organizations. Developed program content and administered budgets. 
Arranged all on-site logistics, including transportation, accommodations, meals, guest speakers and 
entertainers, and audiovisual support. Coordinated participation and represented companies at industry 
trade shows. Recognized for creating and planning some of the most successful events ever held 
statewide. 
.. Created cultural events for an arts organization that boosted membership enrollment. 
.. Organized 5 conferences for 2 national professional associations, surpassing all prior 
attendance records. 
.. Designed successful community educational campaigns promoting safety awareness. 
Fund Raising & Public Relations: 
Created, planned, and managed all aspects of several major fund-raising campaigns, resulting in a 
significant increase in contributions raised for each function over prior years. Recruited volunteers and 
developed corporate sponsorships. Generated extensive media coverage through effective promotional 
and public-relations strategies. Created newsletters distributed to employees, customers, and others. 
.. Co-chaired capital-fund campaign that raised $3.5 million for new facility. 
.. Coordinated 3 auctions that generated more than $140,000 for an educational institution. 
.. Initiated successful publication, generating $25,000 to finance community programs. 
Sales & Marketing: 
Selected by management to spearhead opening of regional office, including all logistics, staff relocation 
and business development efforts. Designed and implemented creative sales and marketing strategies to 
capitalize on consumer trends and penetrate new market. Coordinated and conducted sales training. 
.. Developed and managed 17 key accounts, generating $10 million annually. 
.. Recognized for managing top revenue-generating program company wide. 
.. Consistently exceeded sales forecast and led region to rank #1 out of 6 in profitability 
nationwide. 
.. EXPERIENCE 
Financial Underwriter—Marcon Financial Services Company, Chicago, IL (1990–2003). 
Event/Program Coordinator—Arts Council, Botanical Gardens and Cultural Exchange, Chicago, IL 
(1998–2002). 
.. EDUCATION 
B.A. in Business Administration, Springfield College, Springfield, MA 
RESUME 48: BY LOUISE GARVER, CPRW, CMP, JCTC, CEIP, MCDP 
Career Change: From underwriter to event manager. 
Strategy: Design a one-page functional resume that showcases experience related to event planning— 
even though this experience was unpaid. Background in underwriting is downplayed. 
150 
Part II: Sample Resumes for Career Changers 

RESUME 49: BY MICHAEL LEVY, CPRW, CEIP, MCDP, PHR, GCDFI 
KAREN M. MITCHELL 
25 Adams Drive H: (617) 345-1457 
Braintree, MA kmitchell@yahoo.com C: (617) 505-4917 
Business Marketing and Events Coordinator 
Business Services / Hospitality / Business to Consumer / Special Events 
PROJECT MANAGEMENT–FINANCIAL CONTROL–TRAINING & COACHING 
Creative business manager and entrepreneurial professional with 15+ years of experience in a 
marketing management capacity. Team coordinator, leader in business development, and director 
of business operations. Consistently increased profitability and market expansion. 
.. Entrepreneurial Spirit .. Critical Thinking .. Problem Identification 
.. Employee Management .. Strategic Planning .. Profit Improvement 
.. Staff Training .. Business Startup .. Idea Generation 
.. Financial Control .. Time Management .. Relationship Building 
PROFESSIONAL EXPERIENCE 
T&T PARTNERSHIP, Boston, MA 
Operations Manager, Partner 
1985–2002 
Directed all operations and marketing activities associated with multi-business partnership. 
Developed and initiated organization and operating plans; recruited staff; conducted 
demographic research; and initiated creative marketing strategies that grew second-year business 
300% over year one. Maintained client retention at 90%. Focused on quality customer service, 
standards, and price strategies to keep a competitive edge. Controlled financial operations and 
budgets up to $500K for multi-business partnership. Implemented marketing strategies that 
created and retained new business. 
MASSACHUSETTS SPECIAL OLYMPICS, Boston, MA 
Co-Director and Coach of Figure Skating 
1990–1999 
Coached and organized figure-skating events at the Massachusetts Summer Games. Supervised 
participants and sporting events. Achieved maximum student participation. Organized and 
recorded all qualifying and winning scores of each athlete in all events. 
EDUCATION AND PROFESSIONAL TRAINING 
Boston University, BA Candidate (2 years completed) 
American Academy of Dramatic Arts, Theatre 
Career Change: From entrepreneur to marketing and events management professional. 
Strategy: Show strengths and skills related to her goal, highlighting relevant details from business 
ownership. 
Chapter 6: Sales, Marketing, and Advertising 
151 

KAREN M. MITCHELL PAGE TWO 
SELECTED ACHIEVEMENTS 
MARKETING AND SALES 
PRESERVED A COMPETITIVE ADVANTAGE WITH A CREATIVE MARKETING APPROACH. 
Developed an innovative marketing promotion focusing on each client. Increased new-client 
base by 45% and earned more positive feedback from clients than any other promotion. 
ORGANIZED AND DEVELOPED PLAN TO INCREASE SALES IN THE OFF-SEASON BY 20%. Trained 
staff in areas of in-depth presentation, product specials, and expanded product line. Successfully 
achieved company goals and improved product awareness. 
PLANNED AND COORDINATED REUNION EVENT FOR 600+ ATTENDEES. Researched history of 
organization 1950–1981. Maintained tight budget requirements. Prepared publicity for local 
newspapers and television news shows. 
MANAGEMENT 
SERVED AS COACH AND CO-DIRECTOR OF FIGURE SKATING for the Massachusetts Special 
Olympics for 9 years. Developed into one of the best-organized events each year at the summer 
games. 
RELIEVED A STRESSFUL SITUATION AND POTENTIAL LOSS OF BUSINESS. Screened, recruited, and 
trained 3 new employees, quickly responding to unexpected employee turnover. Avoided loss of 
business and customer dissatisfaction. 
APPLIED NEW STATE REGULATIONS. Trained staff to focus on customer needs and how they 
could help. Enhanced customer and employee awareness. 
RECEIVED NUMEROUS REFERRALS AND MAINTAINED 90% CLIENT RETENTION RATE. 
Recognized by clients and colleagues as a consummate professional with the utmost creativity 
and personal integrity. Perceptive, patient, and persistent; nurture trust and confidence. 
BUSINESS ANALYSIS AND FINANCIAL OPERATIONS 
CONTINUOUSLY ACHIEVED 12-MONTH FINANCIAL BUDGET GOALS. High standards of service 
and products were instrumental in consistent increase of capital for reinvestment in business. 
NEGOTIATED A WIN-WIN SITUATION WITH MANUFACTURER. Analyzed prices of manufacturer 
and its competitors. Resulted in $20,000 annual cost savings. 
INITIATED AND EXECUTED PLAN TO PURCHASE SECOND BUSINESS. Designed a market strategy 
to analyze business finances and local demographics. Commitment to detail resulted in a lower 
purchase price of business. 
EXPANDED STORE SPACE TO ACCOMMODATE RAPID BUSINESS GROWTH. Business exceeded 
first-year projections by 50%. 
RESUME 49, CONTINUED 
152 
Part II: Sample Resumes for Career Changers 

CHAPTER 7 
Resumes for Career Changers 
Seeking Health Care, Social 
Services, and Personal Services 
Positions 
Retraining is often necessary to earn the qualifications and credentials 
for a switch into the health care industry. Many of the resumes 
in this chapter make this current education the centerpiece, with 
prior experience playing a supporting role. These resumes represent 
the following career changes: 
. Priest to human services administrator 
. Health educator to surgical technologist 
. Customer service representative to a position in social 
services 
. IT recruiter to social worker 
. Sales representative to speech/language therapist 
. Controller to counselor 
. Nurse to legal consultant 
. Flight attendant to personal assistant 
. Nurse to researcher 
. IT analyst to health care administrator 

ANTHONY FONTINI 
28 Abbotsford Avenue 
Springfield, Massachusetts 01118 
413.205.5432 
fontini2358@mindspring.com 
HUMAN SERVICES ADMINISTRATOR 
.. Highly skilled not-for-profit management professional 
with outstanding multitasking ability. 
.. Visionary leadership style that encourages 「out-of-thebox」 
solutions to unique problems and challenges. 
.. Articulate, accomplished communicator and motivator. 
.. Strong team-builder, comfortable working with diverse 
populations in terms of both cultures and ideas. 
.. Seasoned traveler, fluent in Italian, Spanish, and Polish. 
MANAGEMENT 
.. Chosen to provide strong, decisive organizational leadership through period of 
change, transition, and revitalization. 
.. Established and maintained team atmosphere and high morale level. 
.. Developed successful grassroots fund-raising campaign for major building project; 
pledges / donations surpassed goal by 60%. 
.. Designed and coordinated reconstruction of three facilities to better suit needs of 
residents. First stage of construction underway. 
.. Composed and presented motivational articles and speeches. 
TRAINING 
.. Developed high-performance leadership training for organization volunteers. 
.. Trained and supervised staff of seven plus 50 volunteers. 
.. Led public-speaking seminars. 
.. Introduced in-house language training to meet needs of diverse community. 
COUNSELING/ADVISING 
.. Regularly sought by members for family and marriage counseling. 
.. Assisted members needing guidance for ethical and moral dilemmas. 
.. Motivated members to set and accomplish goals. 
(continued next page) 
RESUME 50: BY ELLEN MULQUEEN, CRW 
Career Change: From priest to human services administrator. 
Strategy: Design the resume so that it is not apparent that he is a priest, using a functional format and 
「secularized」 language (for example, 「motivational speeches」 rather than 「homilies」 or 「sermons」). 
154 
Part II: Sample Resumes for Career Changers 

RESUME 50, CONTINUED 
ANTHONY FONTINI – PAGE 2 
EXPERIENCE 
Pastor 1998–Present 
St. Cecelia Church, Springfield, MA 
Parish Administrator 1997 
Corpus Christi Church, Holyoke, MA 
Associate Pastor 1991–1997 
St. Anthony』s Church, Chicopee, MA 
EDUCATION 
San Carlos Seminary, Rome, Italy 
Master of Divinity / Pastoral Theology 
University of Connecticut, Storrs, CT 
Master of Arts, Counseling. GPA 3.85 
Holy Cross College, Worcester, MA 
Bachelor of Arts, Double Major: Philosophy and Theology. 
Graduated Magna Cum Laude. 
Chapter 7: Health Care and Social and Personal Services 
155 

BRIANA MARTIN 
5555 Las Flores Canyon Rd. 
Los Angeles, CA 91406 
(323) 555-5555 
brianamartin@email.com 
Surgical Technology Student 
—Qualified for Position Managing Pre- and Post-Operative Care— 
.. Well-qualified and dedicated professional with 10+ years of related experience in nonprofit healthcare field. 
.. Work well in a fast-paced environment… proven ability to respond to problems and emergencies in a calm, 
organized, and effective manner. 
.. Managed and supervised paid and volunteer teams. 
.. Performed educational in-services, community outreach, patient care, client relations, grant writing, and training. 
.. Coordinated wellness fairs, health classes, and prevention workshops, increasing community awareness of health 
issues and services available. 
.. Natural communicator with excellent interpersonal and customer-relations skills. 
.. Quick learner who enjoys challenges and works well both independently and collaboratively in a team setting. 
—Working Knowledge of Health-Related Rehabilitation and Medical Management Process— 
EDUCATION 
Surgical Technologist; GPA 4.0 
LOS ANGELES CAREER COLLEGE, Los Angeles, CA; Completion, May 2005 
B.A. in Social Services / Minor in Communications 
UNIVERSITY OF CALIFORNIA, Los Angeles, CA (UCLA) 
Certifications 
CPR Certified—American Red Cross 
Certified HIV Educator—American Red Cross 
PROFESSIONAL EXPERIENCE 
Health Resource Educator 2000 to Present 
LOS ANGELES COMMUNITY SERVICES, Los Angeles, CA 
Child Welfare Specialist 
CALIFORNIA DEPARTMENT OF CHILDREN AND FAMILY SERVICES 1997 to 2000 
Health Educator 
LOS ANGELES COUNTY HOSPITAL, Los Angeles, CA 1993 to 1997 
COMMUNITY / VOLUNTEER ACTIVITIES 
Red Cross Blood Drive—Blood Drive Volunteer 2001 to Present 
Sunlight Foundation—Healthcare Volunteer 2000 to Present 
Big Sisters of Los Angeles—Big Sister to Middle School-Aged Girl 1999 to Present 
RESUME 51: BY VIVIAN VANLIER, CPRW, JCTC, CEIP, CCMC 
Career Change: From health educator to surgical technologist. 
Strategy: Emphasize recent retraining and relevant health care experience. 
156 
Part II: Sample Resumes for Career Changers 

RESUME 52: BY CAROL ROSSI, CPRW 
Chapter 7: Health Care and Social and Personal Services 
157 
Career Change: From customer service representative to a position in social services. 
Strategy: Highlight relevant education and personal experiences that qualify her for the role she is 
seeking. Eliminate irrelevant information from her employment history. 
JOAN KAMINSKY 
4 Baywood Boulevard jkaminsky@aol.com Home: 732-477-5172 
Brick, NJ 08723 Cell: 908-810-4139 
Target: Youth & Family Services Positions 
Juvenile Counselor / Home Studies / Foster Child Placements / Victim-Witness Counselor 
Energetic, people-oriented professional with excellent listening and communication skills. Respond well to difficult 
situations and skilled at juggling multiple responsibilities. Earned bachelor』s degree in criminal justice with dual 
minors in psychology and sociology, plus a concentration in juvenile delinquency. Experienced in: 
. Government Agency Communications . Home Studies / Positive Child Environments 
. Problem Resolution / Informal Counseling . Community Outreach Program Participation 
. Positive Relationship Development . Performance Reviews / Written Assessments 
EDUCATION 
B.S. in Criminal Justice, Dual Minors in Psychology and Sociology, Juvenile Delinquency Concentration 
Georgian Court College, Lakewood, NJ, 1991 
Selected Courses: 
Deviance: Reviewed common juvenile delinquency problems, how to deal with them, and policy enforcement. 
Intervention Methods: Discussed juvenile problems, available intervention programs, and counselor roles. 
Juvenile Delinquency: Defined which crimes are termed delinquency and when a delinquent is considered an 
adult, reviewed treatment steps, and explored types of facilities. 
Juvenile Justice Independent Study: Conducted in-depth research on impact of juvenile detention vs. jail, 
damage of trying youths as adults, and crime rates when intervention programs are or aren』t available. 
SOCIAL SERVICES BACKGROUND 
International Adoption (Personal Experience) . Brick, NJ, and Beijing, China . Apr. 2003–Present 
Cooperated in 2 home studies and 2 office visits with in-depth interviews to assess family members, lifestyles, 
and environment for potential adoptive child. Fingerprinted by the INS, the State of New Jersey, and the federal 
government. Completed multiple in-depth forms. Successfully passed criminal background and medical checks. 
Performed 2 extended visits to overseas orphanage. Appeared in American courts and embassies. Cooperated in 
post-placement visits to ensure positive welfare of child. 
Volunteer Juvenile Counselor . Ocean County Juvenile Detention Center, Brick, NJ . Jan. 1991–Jan. 1992 
Assisted in the supervision of 25 incarcerated juveniles. Enforced rules about attitudes, behavior, and safety. 
Planned and participated in sports activities to promote teamwork and physical fitness. Attended, observed, and 
contributed to small, informal group counseling sessions for juveniles. During counseling sessions, listened to 
problems, helped them to realize why they were incarcerated, talked one-on-one, and offered opinions or 
advice on changing behaviors or overcoming difficulties. 
RECENT EMPLOYMENT HISTORY 
Sovereign Bank (formerly Bank One and United Jersey Bank), Toms River, NJ . Sept. 1994–Sept. 2001 
Customer Service Representative . 01/98–09/01 
CSR Supervisor . 08/95–01/98 // Customer Service Representative (CSR) . 09/94–08/95 
Supervised 4 customer service representatives. Assisted with applicant interviews. Served as intermediary to 
resolve problems between employees and between employees and customers. Assessed employees』 
performance and completed written reviews. Participated in community outreach programs including United 
Way, Habitat for Humanity, and Toys for Tots. Received excellent performance reviews from supervisor. 

Marie Samuels, MSW 
203-555-5885 160 Terryville Road, Fairfield, CT 06430 samuelsm@email.com 
EDUCATION 
MSW, Sacred Heart University, Fairfield, CT May 1998 
Concentration: Clinical Practice; Specialization: Children and Families GPA: 3.9 
BSW, University of New Haven, West Haven, CT May 1996 
Graduated magna cum laude GPA: 3.8 
SOCIAL WORK EXPERIENCE 
Social Work Intern, Claire M. Brousseau Elementary School, West Haven, CT (1997–1998) 
Provided individual and group therapy for children and adolescents with emotional and behavioral 
disorders, using cognitive behavioral techniques. Conducted biopsychosocial evaluations; 
implemented and reviewed clinical services; developed individual programs (IEPs) to maximize 
therapeutic potential. Coordinated assistance with other social service providers. Communicated 
with parents to improve family dynamics. 
Social Work Intern, Learning for Life School, North Haven, CT (1995–1996) 
Provided behavioral, social, and emotional support for students; implemented behaviormodification 
curriculum. Participated on interdisciplinary team providing counseling and crisis 
intervention. 
Social Work Intern / Resident Counselor, Desjardins Healthcare, West Haven, CT (1994–1995) 
Conducted psychosocial evaluations / assessments; developed goals and treatment plans. 
Established rapport with patients, colleagues, and families to support achievement of goals. 
Volunteer Facilitator for recreational activities for youth in foster care, New Haven Youth Trust. 
ADDITIONAL PROFESSIONAL EXPERIENCE 
COMPUTER PERSONNEL, INC., New Haven, CT 1999–2002 
Technical Recruiter 
Supported market reps in the recruitment, sourcing, and placement of IT professionals for contract 
and permanent positions. Conducted candidate evaluations to assess skills, interests, and 
availability. Maintained communication from initial contact through post-placement follow-up. 
MEDICAL SERVICES, San Rafael, CA Leader in transtelephonic pacemaker monitoring 1990–1998 
Pacemaker Medical Technologist III 
Advanced through increasing responsibilities. Conducted high-tech EKG monitoring via telephone 
for patients with pacemakers and ICD devices. Assessed and instructed patients throughout testing 
process. Analyzed cardiac data; prepared physician reports. Responded to emergencies, notifying 
medical personnel as necessary. Assisted in technical staff training and quality assurance. 
DANCE ABROAD, INC., Los Angeles, CA 1987–1989 
Dance Captain / Lead Dancer 
In addition to domestic performances, performed / lived in Far East for two six-month contract 
terms. Liaison for business relations and show manager. 
Computer skills: MS Office, including Word, Excel, Outlook, and Access. 
RESUME 53: BY DEBRA O』REILLY, CPRW, CEIP, JCTC, FRWC 
Career Change: From IT recruiter to social worker. 
Strategy: Spotlight relevant experience as an intern and only briefly summarize her additional employment 
experience. Lead off with strong education credentials. 
158 
Part II: Sample Resumes for Career Changers 

RESUME 54: BY EVA MULLEN, CPRW 
KATHERINE RICHARDS 
8595 Apple Tree Lane (619) 444-2131 
San Diego, California 92109 krichards@hotmail.com 
SPEECH-LANGUAGE PATHOLOGIST 
Dedicated professional offering a Master of Arts in Speech and Language Pathology. Hands-on 
experience providing evaluation and treatment services for adults and children with communication 
disorders. Easily develop rapport with a variety of clients. Dependable, organized, and creative. 
Proficient in PC and Macintosh environments, Excent IEP, Microsoft Word and Excel, and QuickBooks. 
Member, National Student Speech Language Hearing Association 
EDUCATION / TRAINING 
M.A. in Speech and Language Pathology, University of California, San Diego, CA 2003 
B.A. in Communication Disorders and Psychology, University of California, San Diego, CA 1983 
Professional Development Current Certifications 
Excent Computerized IEP Training, 2003 Interactive Learning (INREAL), University of California 
Feeding and Swallowing In-Service, 2003 Cardiopulmonary Resuscitation, American Red Cross 
Lee Silverman Voice Training (LSVT), 2003 Personal Trainer, American Council on Exercise 
RELEVANT EXPERIENCE 
Substitute Teacher, San Diego School District, San Diego, CA 2001 to Present 
Work in elementary schools covering long-term assignments and daily substitute teaching. 
.. Substituted full-time for literacy teacher. Taught decoding and reading strategies to K–3 students 
(long-term assignment, 2002). 
Student Clinician, San Diego School District, San Diego, CA 2003 
Assumed duties of school speech pathologist. Provided evaluations and developed treatment plans for 
students ages 5 to 18 with learning disabilities, apraxia, stuttering, articulation disorders, autism, and 
hearing loss. Prepared progress reports and communicated results at staff meetings. 
.. Implemented therapy plans for 60 students. 
.. Established creative treatments that met IEP goals of each student. 
Student Clinician, University of California, San Diego, CA 2002 to 2003 
Evaluated and diagnosed clients for the Speech, Language, and Hearing Center. Planned weekly therapy 
for clients with aphasia, dysarthria, apraxia, stuttering, learning disabilities, and organic voice disorders. 
.. Served on child diagnostic, adult motor disorder, learning disability, and child screening teams. 
OTHER EXPERIENCE 
Partner/Owner, Richards & Smith Promotions, San Diego, CA 1996 to Present 
Assistant Manager/Sales Associate, Hatfield & Company, San Diego, CA 1998 to 2002 
Buyer/Sales Associate, Robin』s Boutique, San Diego, CA 1994 to 1998 
Career Change: From sales representative to speech/language therapist. 
Strategy: De-emphasize sales experience by listing it under Other Experience at the end of the resume. 
Focus instead on education, training, and relevant activities. 
Chapter 7: Health Care and Social and Personal Services 
159 

Barbara Edwards 413 Half Mile Run . Hermitage, PA 16148 
(724) 555-1212 . barbedwards@verizon.net 
COMMUNITY COUNSELING / THERAPEUTIC SUPPORT / WRAP-AROUND 
Utilize listening and analytical skills to provide psychological or behavioral counseling to children, 
adolescents, and adults (and teachers and families of clients as appropriate). 
.. 
.. 
.. 
.. 
.. 
.. 
Identify resources and follow up to ensure services are helpful to client. Assist in creating treatment 
plans and monitor treatment progress. 
Intervene, support, and educate children and families to promote healthy, safe environments. 
Establish goals, interventions, and progress reports; consult with treatment team. 
Demonstrate high standard of integrity, exemplary attention to detail; and precise record keeping. 
Capable team member or team leader; equally effective working independently with no supervision. 
Possess exemplary communications skills. Streamline operations to expedite the flow of information. 
Clearly communicate results of work orally and in writing. 
Computer software proficiency includes MS Word, Access, Publisher, PowerPoint, and Excel; 
accounting software. 
EDUCATION 
Master in Community Counseling, anticipated 2005 
Macom University—Macom, Pennsylvania 
.. .. 
.. .. 
.. 
.. 
.. 
.. 
Psychopathology of Child and Adolescent Family Therapy 
Models of Adaptive Behavior Psychology of Adult 
Human Development 
Foundations of Counseling 
Introduction to Community Counseling 
Counseling Theory and Research & Development 
B.S., 1993, Accounting. Consistently placed on Dean』s List/Honor Roll 
Montara College—Montara, Pennsylvania 
EMPLOYMENT 
Doberman, Inc./Pinscher Industries—Wontom, Pennsylvania 1997–2003 
CONTROLLER (1998–2003) 
ASSISTANT CONTROLLER (1997–1998) 
.. 
.. 
.. 
.. 
.. 
.. 
.. 
Selected as member of management team, reporting to parent company. Improved employee morale; 
created more relaxed work atmosphere. Made recommendations to alter established procedures to create 
a more smoothly functioning office with increased efficiency, accuracy, and productivity. Analyzed 
reports and asked questions, initiating cost-savings changes. 
Developed form for tracking vendor criteria for ease in comparing items and pricing. 
Influenced reduction in cost of sales by 11% and operating expenses by 2.5% within 4 years. 
Created Excel spreadsheets for all daily, weekly, monthly, and annual reconciliations of general 
ledger accounts, four bank statements, financials, balance sheet, income statement, inventory reports, 
A/R, and A/P. 
Served as liaison to Virginia-based parent company, reporting to CFO. Managed accounting staff of five. 
Hired and trained employees on procedures and company policy. 
Subsequent to merger of Doberman and Pinscher in December 1998, spearheaded drive to bring 
harmony between the companies』 employees, creating a more comfortable working environment. 
Negotiated annual health, disability, and life insurance. Formulated annual budget in coordination with 
corporate, working within their cost-savings strategies. Prepared documentation for corporate tax filings. 
STAFF ACCOUNTANT, Progresso and Peabody, CPAs—Brownsville, Pennsylvania 1995–1997 
BOOKKEEPING / CUSTOMER SERVICE, Modern TV and Appliance—Brownsville, Pennsylvania 1994–1995 
REGIONAL ACCOUNTING ASSOCIATE, Crystal Cellular—Plankton, Ohio 1993–1994 
RESUME 55: BY JANE ROQUEPLOT, CPBA, CWDP 
Career Change: From controller to counselor. 
Strategy: Use middle-of-the-page placement to draw attention to recent education; start off with a 
comprehensive introduction that describes personal and professional attributes. 
160 
Part II: Sample Resumes for Career Changers 

RESUME 56: BY MICHAEL LEVY, CPRW, CEIP, MCDP, PHR, GCDFI 
Career Change: From nurse to legal consultant. 
Strategy: Emphasize related experience and industry expertise to position her as an expert in the 
emerging field of health care legal consulting. 
Chapter 7: Health Care and Social and Personal Services 
161 
DONNA DUGAN, RN 
E-mail: Donnadugan@hotmail.com 
663 Shadow Court, Las Vegas, Nevada 89015 
Phone: (702) 654-8015 / Cell: (702) 873-4804 / Fax: (702) 564-4605 
LEGAL NURSE CONSULTANT 
MEDICAL / PARALEGAL / INSURANCES 
Knowledge: 
Risk Management — Quality Assurance — Regulatory Compliance 
Workers』 Compensation Torts — Personal Injury — Medical Malpractice 
Qualifications: 
.. Eighteen years in the medical profession. 
.. Knowledgeable in state and federal regulations. 
.. Trained in trial law—depositions, discovery, legal research, motions, and client interviews. 
.. Thorough understanding of medical terms, client/patient assessments, and life planning needs. 
Skills: 
. Staff Management . Medical Terminology . Compliance Manager 
. Communication . Medical Administration . Case Management 
. Clinical Experience . Disease Etiology . Community Outreach 
PROFESSIONAL EXPERIENCE 
Staff Nurse, Sierra Health Services, Las Vegas, NV 1998–Present 
Oversee a 14-bed psychiatric unit for acute mentally ill patients. Directly supervise 4 employees. Perform 
monthly, bi-yearly, and peer review of unit-based audits ensuring 100% compliance with standards of 
care requirements. Recognized a decrease in standards of care and implemented a staff training program 
that is showing increases toward 100%. 
Veterans Health Administration, Knoxville, IA, 1985–1998 
Primary Nurse, MHC 1996–1998 
Nurse Manager, Psychiatric Unit 1992–1996 
Acting Nurse Manager, Extended Care Unit 1991–1992 
Lead RN, Alzheimer』s and Related Dementia Unit 1989–1991 
EDUCATION 
Diplomas and Professional Training 
Legal Nurse Consultant, Kaplan College of Professional Studies, Boca Raton, FL 
Registered Nurse, Iowa State University, Ames, IA 
Advanced Health Assessment Course, Parkland Community College, Champagne, IL 
Health Assessment Course, Vennard College, University Park, IA 
PROFESSIONAL PRESENTATIONS 
Keynote Speaker on 「Care of a Patient and Caregiver Support for Alzheimer』s」 
Crescent City, Community Center 
Vermilion County Nursing Home 
Iowa City Alzheimer』s Support Group 
AFFILIATIONS 
(Active) Secretary, South Valley Ranch Homeowners Association 

CLAUDIA WHITE 
1001 Homestead Circuit Mobile: (61) 5566 7898 
Victoria, 3803 Email: cwhite@earthlink.com Residence: (61) 6600 0323 
「FIRST IMPRESSIONS」 
S P E C I A L I S T 
PERSONAL ASSISTANT . BUTLER . CABIN SERVICES MANAGER 
First-class customer service, impeccable personal presentation, superior problem- and conflictresolution 
talents, and meticulous attention to detail have been the hallmarks of an eight-year career 
spanning front-line client service and challenging nursing-care assignments. People-focused and 
logical; intuitive, empathetic, and proactive in responding to emergencies. A spirited leader and team 
participant; enjoy devising solutions and enhancing business reputation through the quality of personal 
communications and professional demeanor. Exposure to citizens of all nationalities via extensive global 
travel has further refined capacity for demonstrating patience, tolerance, and quick thinking. 
Professional Strengths: 
.. 「Red Carpet」 Customer Service 
.. Team Leadership & Direction 
.. Conflict Resolution 
.. German/English Translations 
.. Quality Assurance 
.. Post Operative Nursing 
.. Safety & Security Processes 
.. Staff Training & Development 
.. Medical/Nursing Intervention 
.. Cardiopulmonary Resuscitation 
.. Public Speaking 
.. Risk Evaluations 
.. Crisis Management 
.. Issues Resolution 
.. Catering/Food Delivery 
.. Hygiene Protocols 
.. Sales/Product Promotions 
.. Counseling/Listening 
Technology skill set includes Microsoft Office, WordPerfect, Windows XP, Internet, email. 
EDUCATION | TRAINING 
Certificate III in Airline Operations 
Equivalent: Hospitality Certificate III 
Australia Airlines 
Advanced German Language 
Institute of Languages 
Nursing Diploma of Health Science 
University of Sydney 
Training also includes Security Awareness for Corrective Services. 
EXPERIENCE SUMMARY 
.. 「Top-scored」 in all airline performance evaluations as a Long-Haul Flight Attendant since 1995— 
outpacing similarly experienced colleagues. 
.. Devised several initiatives for improving levels of safety, functionality, and efficiency across catering, 
medical, and occupational health and safety areas. 
.. Awarded several 「Notices of Appreciation」 from airline management recognizing the challenges faced 
during chartered distress flights that transferred 「Bali Bombing」 survivors from Bali to Australia. 
.. Conducted group training on safety, service procedures, and cardiopulmonary resuscitation. 
.. Recipient of numerous complimentary letters from passengers praising courtesy, empathy, and 
understanding displayed during all interactions. 
.. Volunteered to serve as part of the Risk Intervention Team dealing with prison inmates demonstrating 
suicidal tendencies. 
.. Managed medical ward and coordinated nursing team caring for up to 30 prisoners simultaneously at 
Short Bay Jail』s Correctional Health Services unit. 
RESUME 57: BY GAYLE HOWARD, CERW, CCM, CPRW, CRW 
Career Change: From flight attendant to personal assistant. 
162 
Part II: Sample Resumes for Career Changers 

RESUME 57, CONTINUED 
Claudia White Page 2 Confidential 
EMPLOYMENT CHRONICLE 
AUSTRALIA AIRLINES 1995–Present 
Long-Haul Flight Attendant 
Service excellence, safety consciousness, superior grooming, and willingness to 「rise to the occasion no 
matter what the challenge」 are attributes cited on each performance evaluation since 1995 and further 
reinforced through positive feedback from the traveling public. 
Regularly supervising up to 12 cabin crewmembers on international flights, provide leadership in areas such 
as in-flight conflicts, medical emergencies, staff education, and passenger communiques—overseeing timely 
observation of departure schedules and the safety and security of all on board. 
Contributions, Highlights, Accomplishments: 
.. Demonstrated superior knowledge of emergency aviation procedures during intensive airline operations 
training, including evacuations, 「ditching,」 fire-fighting, administering oxygen, survival techniques, and 
hostage resolution. 
.. Selected to perform emergency medical treatments on doctor』s verbal authority via air/land Medlink 
hook-up. Maintained communication stream by constantly briefing doctors on passengers』 vital signs and 
visual observations. 
.. Devised several initiatives for improving levels of safety, functionality, and efficiency across catering, 
medical, and occupational health and safety areas. 
.. Volunteered services for Australian Airlines distress flights, evacuating 「Bali Bombing」 survivors back to 
Australia from Bali. Dispensed counseling and empathy to relatives traveling to seek missing friends and 
relatives or identify remains post-attack. Managed wounds previously concealed by survivors, 
administered first aid and comfort, and calmed distressed passengers. Awarded several 「Notices of 
Appreciation」 from management and passengers recognizing the challenges faced. 
.. Defused the violence level of an abusive passenger affected by alcohol and intimidating passengers and 
crew. Built rapport and eventually won agreement for the passenger to abstain from alcohol during the 
flight』s final 2 hours. The calmed and cheerful passenger disembarked without further incident with 
thanks for a 「lovely flight.」 
.. Instigated emergency CPR upon a passenger』s collapse during descent. Selected a crewmember to assist 
and, drawing upon qualifications as a registered nurse, continued to administer CPR procedures until 
landing and ambulance takeover. 
.. Recipient of numerous complimentary letters from passengers citing courtesy, empathy, and 
understanding displayed during all interactions. 
CORRECTIONAL HEALTH SERVICES 1993–1995 
Short Bay Correctional Center』s health services division 
Registered Nurse/Acting Nurse Unit Manager 
Senior staff member and Acting Nurse Unit Manager of the challenging 「B Ward」—a medical unit of Short 
Bay correctional facility caring for inmates with a variety of conditions from fractures and post-procedure 
care through degenerative and chronic conditions, drug dependencies, and mental illnesses. Personal safety 
and security of the nursing team and officers was a top priority requiring active awareness of surroundings 
and scrupulous attention to preventative measures such as storage of sharp objects and medications. Dealt 
professionally with up to 30 prisoners in the ward and a personal caseload of up to 4 patients daily. 
.. Won the respect of many prisoners by providing group training that prepared inmates for eventual release 
with a range of daily living skills. 
.. Co-produced reports to stringent guidelines when documenting assaults, suicides, or inmate injuries. 
.. Presented security awareness training to nursing staff, including such topics as hostage survival 
techniques in a correctional facility. 
Strategy: Avoid typical language for a flight attendant resume and focus instead on a series of examples 
that showcase her abilities to manage crises, solve problems, and deal effectively with diverse 
people. 
Chapter 7: Health Care and Social and Personal Services 
163 

RESUME 58: BY JOHN O』CONNOR, MFA, CRW, CPRW, CCM, CECC 
Career Change: From nurse to researcher. 
Strategy: Call attention to her recent training and use her prior experience as added value for her new 
career goal. 
164 
Part II: Sample Resumes for Career Changers 
A MY J. SULETTO, R.N. 
496 Talissan Road 
Cary, North Carolina 27987 
(919) 397-8300 
ajsrnct@bellsouth.net 
CLINICAL TRIALS ASSOCIATE & CLINICAL RESEARCH ASSOCIATE 
Clinical Trials, Drug Safety, and Medical Focus 
.. 
.. 
.. 
.. 
.. 
.. 
.. 
.. 
SUMMARY OF QUALIFICATIONS 
Knowledge of project leadership, clinical data management, clinical research, clinical trials, and related 
areas from experience with PPD Pharmaco in a drug safety internship role and outstanding patient-based 
medical background as a nurse, primarily with UNC Hospitals. 
Experience conducting clinical trial drug studies in difficult international environments. 
Understand the relationship with clinical trials and scientific research that has direct/indirect clinical 
applications. 
Research experience includes analyzing, gathering, writing, evaluating, and producing detailed reports on 
a variety of projects. Able to collect, review, and produce critical documents. 
Consult physicians for protocol continuation and principal investigator decisions. 
Excellent project management and overall organizational skills. 
Strong clinical background and orientation. 
Professional experience has provided training and exposure to drug development process, clinical 
monitoring processes, collaborative opportunities, compliance analysis, monitoring, training, data 
management, data collection, data analysis, source documentations, and validations. 
SELECTED TECHNICAL TRAINING 
Introduction to MedDRA, 2004 
MedDRA Training of Coders, 2003 
Database/Software: Clintrace 2+, Argus; Microsoft Access, Word, PowerPoint, Excel. 
EDUCATION 
Wake County Technical Community College, Raleigh, NC 
Beginning ICD-9 CM and Advanced ICD-9 CM, May 2003 
University of North Carolina at Chapel Hill, Chapel Hill, NC 
Bachelor of Science in Nursing, May 1998 
.. 
.. 
.. 
.. 
.. 
.. 
Planter County College, Planter, VA 
Associate Degree in Nursing, June 1996 
LICENSURE Nursing—NC 0089589 
SKILLS SUMMARY 
Clinical Trials/Management .. Drug Safety Monitoring 
Clinical Data Management .. Quality Assurance 
Study Team Leader .. Event Follow Up/Case Closure 
Clinical Trials Site Buildups .. FDA Audit Issues/Protocol 
Scientific Methods/Research .. Source Documentation Definition 
Client Design-Build Solutions .. Source Documentation Verification 

RESUME 58, CONTINUED 
A MY J. SULETTO, R.N., page 2 
.. 
.. 
.. 
.. 
.. 
.. 
.. 
.. 
.. 
PROFESSIONAL EXPERIENCE 
PPD PHARMACO, Durham, NC 
Intern—Drug Safety, 2001–Present 
Liaison to project manager and coordination work as the lead on five projects since 2001; helped start two 
of these projects, performing project review, Drug Safety–specific project protocol planning, scope of work 
and budget reviews, project change coordination/communication, site monitoring, and clinical trial site 
management assistance. 
Responsible for obtaining and processing adverse event data in accordance with Good Clinical Practice 
(GCP) and other regulatory guidelines. 
Analyze, plan, and ensure proper execution of clinical trials. 
Project budget work on studies includes budgeting setup and budget section review for Drug Safety Unit. 
Work closely with project manager during study to ensure time and finance remain under budget. 
Assist with ongoing client consultations regarding databases and database setups; validate systems after 
system setup by technical staff. 
UNC HOSPITALS, Chapel Hill, NC 
Staff Nurse, Electro-Physiology Patient Lab, 1999–2000 
Specialized duties included providing patient care during pacemaker insertion and radio-frequency ablation 
utilizing conscious sedation. Participated in A-fib/A-flutter protocol; maintained equipment, set up 
equipment, and recorded information during the study. Maintained QI by successfully implementing, 
collecting, and recording data on unit projects; revised unit base procedure and policies. 
Staff Nurse, Post Anesthesia Care Unit, 1998–1999 
Conducted assessment and assisted in writing treatment plans; ensured that these plans were followed 
through all shifts; conducted assessment, intervention, and definitive care for post-anesthesia patients; 
performed in Relief Charge Nurse role. Served as Member of QA/QI Committee. 
Staff Nurse, Level I Trauma, Emergency Department, 1997 
Performed administrative and clinical duties in the trauma/emergency area; provided multiple patient care 
work in triage to discharge planning. 
BOWMAN-GREY HOSPITAL, Winston-Salem, NC 
Staff Nurse, Critical Care Float, 1996 
Functioned in critical care area; coordinated patient and nursing activities, supervising healthcare 
technicians as well as handling other floor administrative responsibilities. 
References and Further Information Available upon Request 
Chapter 7: Health Care and Social and Personal Services 
165 

RESUME 59: BY GAYLE HOWARD, CERW, CCM, CPRW, CRW 
Career Change: From IT analyst to health care administrator. 
166 
Part II: Sample Resumes for Career Changers 
PAUL DUNMAN 
7 Moore Street Cell: (360) 5441 3344 
Sydney, Australia Email: pdunman@iprimus.com Business: (360) 5111 1221 
Senior Executive HealthCare / Medical 
Profile Results-focused senior executive offering 20 years of experience positioning hospitals 
and healthcare facilities for growth, increased shareholder value, and refined business 
infrastructure. Acknowledged for capacity to build consensus and drive solutions that 
meet short-, medium-, and long-term goals. Communicative, energetic style coupled with 
strategic vision has transformed multimillion-dollar losses to strong profit performances 
in months, while projects under personal direction have won national awards for 
innovation. Expert in restoring profitability, assessing potential acquisitions, devising 
case-management programs, and managing sensitive cultural-change integrations that 
challenge the status quo yet win the unqualified support of key stakeholders and staff. 
Areas of 
Expertise 
. Organizational/Cultural Change 
. Business Analysis/Management 
. Executive Presentations & Negotiations 
. Mergers & Acquisitions 
. Healthcare Management/Operations 
. Strategic Planning & Market Expansion 
. Revenue Growth Strategies 
. Communications/Success Recognition 
. Project Management 
. Due Diligence Research & 
Recommendations 
. Process Reengineering 
. Business Development 
. Not-for-Profit Organizations 
. Clinical Process Revitalization 
. Quality Healthcare Delivery 
. Case Management Solutions 
. Tendering Processes 
. Team Building 
. Succession Planning 
. Hospital Business Administration 
. Healthcare Industry Best Practice 
Executive 
Performance 
Change 
Management 
Executed comprehensive change-management program for Lutheran Church 
Community Care—a not-for-profit organization that had experienced significant 
growth, yet remained stagnant in terms of processes and service delivery protocols. 
Incrementally introduced new philosophies and methods that automated routine tasks, 
cut inefficiencies, and slashed costs, winning the support of key stakeholders via step-bystep 
communication programs encouraging problem 「ownership.」 
Cut administration errors by up to 15%, and elevated direct nursing care by 200% 
through reduced reliance on administrative follow-up. 
Program delivered return on $255K investment within 15 months, 
outstripping all board expectations. 
. . . 
Case 
Management 
Revolutionized case-management practices across New Zealand for the Accident 
Compensation Corporation as part of a $100M collaborative initiative to arrest 
escalating claims costs and introduce holistic infrastructure change. Project-managed 
$880K bid against aggressive competition, and presided over a team of eight to design, 
develop, and commission a multi-part organizational-change project integrating 
revitalized case-management protocols contributing $37.5 million p.a. in savings. 
Against a backdrop of intense media and public scrutiny, created transparent and 
accountable work practices and regularly briefed the CEO to convey expected 
healthcare service improvements across New Zealand. Curtailed lead times; elevated 
customer service delivery; cut paperwork; employed dedicated caseworkers for each case; 
introduced recuperation plan negotiations; and reduced rehabilitation, compensation, 
and follow-up costs. 
. . . 
Due Diligence Enhanced salability of business unit, conducting all due diligence work on behalf of 
WorkCover S.A. Examined products, internal processes, liquidity, debt position, 
markets, demand and supply capabilities, competitors, management, and skill retention 
post-sale. Board fully embraced all product and service recommendations. 
Executive 
Performance 
Efficiency 
Improvements 
Inadequate systems, procedures, and controls were the key challenges faced by Sullivan 
Nicholas Pathology. Produced a complete suite of recommendations to refine 

RESUME 59, CONTINUED 
Paul Dunman page 2 
workflows and internal controls, and revamp business methods. Pruned costs and 
delivered 10% improvement in operational and customer-service efficiencies. 
. . . 
Cost Savings & 
Revenue 
Growth 
Revealed numerous cost-saving and revenue-growth opportunities to principals of The 
Wenton Hospital. Worked in partnership to deliver a long-term business/growth 
strategy, formalize information and clinical management, and optimize financial 
operations. Recommended methods to enforce compliance to debt collections, assume a 
stronger commercial stance, restructure divisions to prune budget expenditures, 
introduce technology enhancements, and review clinical management processes. 
Recommendations accepted and implemented across the board, resulting in reduction 
in days accounts outstanding from 90+ days to 9. 「Payment on Discharge」 
recommendation tripled cash flows and slashed cost of debt by $200K per 
annum. 
. . . 
Tender 
Evaluation 
Countered public concerns over the integrity of California Health』s tender process in 
awarding the multimillion-dollar HAFT software project. Under 「impossible」 deadlines 
and a zero-tolerance error environment, meticulously reevaluated assessment 
processes; tenders; and the veracity of solutions offered for effectively managing 
medical records/reports, admissions/transfers/discharges, surgery/theatre/pharmacy 
management, billing, and more. 
Produced comprehensive report of findings to the Crown, citing minor 「human error」 
breaches; tender was given 「green-light」 and system implemented with no political 
fallout. 
. . . 
Hospital 
Metrics 
Analysis 
Assessed financial health of the South Eastern Private Hospital to leverage improved 
performances across all divisions at the lowest practicable cost. Analyzed all key hospital 
metrics that reflected desired outcomes, and produced reports forecasting trends, 
winning management support. 
Employment 
Chronology 
QUEENSLAND 
RAIL 
BUSINESS/TECHNOLOGY CONSULTANT 6/2003–Present 
Devised a formal value creation model for management to analyze the validity of 
proposed infrastructure expenditures over multiple timeframes of up to 10 years. 
Examined future business and technology infrastructures and identified a need to realign 
perceptions and practices to reflect technology as a business 「investment.」 
United existing processes with industry best practice to create a methodology that 
integrated seamlessly with evolving activity-based costing initiatives and strategic goals. 
Model forecasted productivity savings of up to 30%, together with improved 
focus on technology investments and business value. 
. . . 
TRANSCOM, INC. 
Advanced business 
and technology 
solution provider 
servicing medical, 
healthcare, human 
resources, 
education, and 
executive 
management. 
VICE PRESIDENT, BUSINESS DELIVERY 6/2000–6/2003 
Reported to: Chairman & CEO (Monaco); Managing Director, Asia Pacific 
Projects: AUD $600K–$4 million 
Instrumental in transforming a fledgling business unit to the most prominent and 
successful unit in the group—despite the challenges of global downturns in technology. 
In 2001, the international intellectual property development group was relocated to 
Brisbane from the UK, with a renewed sense of purpose to transition to a long-term 
strategic focus from an operations-driven enterprise. 
As the pivotal operations-based driver, steered complete solution-development phases— 
from creation to market launch and project implementation. Sustained momentum, 
scheduling, and delivery objectives, while simultaneously building client relationships 
through intense communication and scrutiny of individual business strategies, objectives, 
and infrastructure. 
TRANSCOM, INC. 
(CONTINUED) 
Turned around employee reluctance for merging intellectual property development and 
client development areas by exposing key international staff to the advantages of linking 
these complementary operations; devised well-received training programs conveying 
future vision. Relocation saved $2 million per annum, and in service delivery areas 
delivered 70% productivity improvement. 
Strategy: Create a powerful Executive Performance category to present his bottom-line business 
achievements that relate to today』s hot health care issues, such as change management, case management, 
cost savings, and hospital metrics analysis. 
Chapter 7: Health Care and Social and Personal Services 
167 

RESUME 59, CONTINUED 
168 
Part II: Sample Resumes for Career Changers 
Paul Dunman page 3 
Devised and developed corporate and program-based activities spanning organizational 
management, corporate profile enhancement/creation, funding, capital-raising, 
budgeting and planning, strategy and financial planning and execution, and business and 
market development. 
. . . 
UNISYS 
AUSTRALIA LTD. 
Business 
Solutions, 
Consulting, 
e-Business 
Divisions. 
Key clients 
included: 
Lutheran Church 
Community Care, 
Accident 
Compensation 
Corporation NZ, 
Ergon Energy 
Corporation, The 
Public Trustee of 
Queensland, 
Brisbane City 
Council, Australian 
Stock Exchange, 
MIM Holdings, 
Coles-Myer 
Limited, ANZ 
Banking Group, 
Department of 
Primary Industries, 
Suncorp, and more. 
PROGRAM (EXECUTIVE) DIRECTOR 7/1994–6/2000 
Reported to: South Pacific Director, Sydney, Australia 
Consulted to large corporate entities, healthcare/medical facilities, and government. Led 
team of 10 in project implementations, bids, and delivery of specialist healthcare 
engagements. Key catalyst in spearheading the innovative 「Organizational Agility」 
practice that positioned the company for more responsive service delivery and allowed 
greater flexibility to meet market demand. Initiative prompted significant interest from 
the U.S.–based head office, inviting input on methods to drive cultural change. 
Consultancies/Project Scope: Business strategy formulation, process reengineering, 
training and education, organizational and cultural change, operational analyses, 
executive guidance, productivity improvements, and cost-containment programs. 
Project Highlights: 
Winner, Silver National Government Productivity Award, for contributions in 
boosting employee productivity as part of a $15 million office management system for the 
Department of Primary Industries. 
Reduced 「tail」 costs by $2 billion as part of a collaborative $100 million national 
business process reengineering initiative to contain spiraling litigation and accident 
insurance issues for the Accident Compensation Corporation in New Zealand. 
Consolidated myriad disparate technology systems, designing a comprehensive 
knowledge base for the City of Brisbane that connected all systems for consolidated 
access from all areas. Cut annual running costs by 96%. 
Advised ASX executive on planning, budgeting, change management, business 
communications, process reengineering review, and resolution of existing issues for the 
Australian Stock Exchange. 
. . . 
COOPERS & 
LYBRAND 
Key clients 
included: 
WorkCover South 
Australia, Sullivan 
Nicholas Pathology, 
Queensland Health, 
Wesley Hospital, 
Department of 
Primary Industries, 
Department of 
Lands, Victorian 
Casino Control. 
SENIOR MANAGER 7/1989–6/1994 
Direct Reports: 12 (managers, senior consultants, consultants, support staff) 
Operational budget: $12 million 
Profit-and-loss accountability in this senior management role overseeing daily operations 
while driving tactical market plans to capture new business within premium markets. 
With high fees and high-quality deliverables, expectations were strong and necessitated 
continuous monitoring. Steered client relationship management strategies, delegated 
priorities, monitored project progress, identified trends, hired consultants, appraised 
staff performances, and positioned the business for continued prosperity. 
Chaired Quality Review Board to review project progress and identify policy issues. 
Winner, Gold National Government Productivity Award. 
Received Silver National Government Productivity Award for developing a 
government bid process to select quality tenders. 
Education Master of Business Administration, University of Southern Australia 
Bachelor of Science (Business Administration), University of California, Berkeley 
Graduate Certificate in Quality, National Association for Quality 

CHAPTER 8 
Resumes for Career Changers 
Seeking Training, Human 
Resources, Teaching, and 
Educational Administration 
Positions 
Many jobs contain elements of teaching, training, and human 
resources functions even when this is not the primary role of the 
position. People seeking to transition to this role full time need to 
bring relevant experience to the forefront on their resumes. Quite 
often they can successfully position themselves as an experienced 
professional with relevant skills and achievements, rather than a 
career-transition candidate who needs to show transferable skills. It』s 
all in how you present the material! This chapter contains examples 
for the following transitions: 
. Teacher to corporate trainer 
. Teacher to human resources/organizational development 
professional 
. Client services manager to human resources generalist 
. Prevention counselor to training and development 
professional 
. Adoption specialist to employee relations and 
recruitment professional 
. Office administrator to recruiter 
. Marketing professional to teacher 
. Boiler operator to teacher 
. Farmer/rancher to teacher 
. Dental office manager to teacher 
. Retail salesperson and manager to teacher 
. Police officer to teacher 
. Computer programmer to college instructor 
. Military officer to university administrator 

Lorraine T. Wilson 
919-223-8888 
wilson@email.com 
2813 Twilight Avenue 
Raleigh, NC 27613 
Training & Development 
Expert in delivering training programs that drive productivity and performance improvements. 
Dynamic training professional with an outstanding reputation for integrity and results. Effective 
interpersonal skills with an ability to meet and train people at their level. Skilled in facilitating groups 
through complex problem solving to action and improvement. Enthusiastic with a positive and 
motivating management style. Core competencies include … 
.. Strategic & Tactical Planning 
.. Performance Management 
.. Cross-Cultural Communications 
.. Train-the-Trainer Development 
.. Needs Assessment & Analysis 
.. Mentoring Programs 
Lorraine 「is a highly skilled 
professional with a wealth of 
experience in working effectively 
with individuals and groups 
across the district to effect 
change.」 
Coordinator 
North Carolina Diagnostic & 
Learning Resources System 
「She is an extremely wellplanned 
and structured 
individual. She models 
perseverance and encourages 
others to do the same…. Lorraine 
has an articulate ability to 
convey even complicated 
information in a very clear and 
concise manner.」 
Susan Smith 
Guidance Counselor 
Notable Highlights 
.. Repeatedly selected by the county to serve as a consultant to 
develop training materials for alternative assessments and lead 
training workshops. 
.. Following the requirement of federal- and state-mandated training 
procedures, selected by the school district to develop the training 
modules and train 5,000 teachers to retain critical governmental 
funding. Created the highly regarded and very effective 
PowerPoint presentation, 「Solving the Puzzle,」 incorporating all 
learning modalities for ease of learning. 
.. Created highly successful community-based training program to 
prepare disabled students for the workforce. Established longterm, 
mutually beneficial relationships with major employers, 
including Sheraton, Marriott, St. Joseph』s Hospital, Wal-Mart, 
Kash n』 Karry, and Target. Served as the administration liaison 
monitoring student progress. Enjoyed an unprecedented success 
rate in getting students hired into long-term employment. 
.. Chosen to author the curriculum and teach English to foreign-born 
nationals. 
.. Recruited to 「train the trainer,」 authoring the program to 
successfully coach experienced teachers in the art of mentoring 
new teachers to reduce turnover. 
.. Recruited by University of North Carolina to develop the 
「Classroom Manager,」 standardized web-based lesson plans. 
.. Invited by North Carolina State University to participate as a 
key member of the Special Education Consortium conducting 
alternative assessment field testing for its Life Career Center as a 
precursor to becoming a state-certified trainer. 
RESUME 60: BY CINDY KRAFT, CCMC, CCM, JCTC, CPRW 
Career Change: From teacher to corporate trainer. 
Strategy: Focus on career accomplishments beyond the classroom and incorporate third-party comments 
as powerful endorsements of her training abilities. 
170 
Part II: Sample Resumes for Career Changers 

RESUME 60, CONTINUED 
LORRAINE T. WILSON Page 2 919-223-8888 
Evaluation Form Excerpts: 
「Excellent presenter. Lively 
presentation of DRY topic!」 
「Lorraine has an awesome 
personality.」 
「Wonderful job, Lorraine. Very 
informative, yet fun!」 
「Fantastic job.」 
「Very informative and helpful.」 
「Good workshop. Brought 
everything together. Fun 
activities.」 
「Excellent! Excellent! 
Excellent!」 
「Great instruction and 
activities.」 
「Good information. Well 
presented.」 
Professional Experience 
GREEN COUNTY SCHOOL DISTRICT, Raleigh, NC 
Teacher—1999 to 2004 
EMH Teacher, Central High School—1998 to 1999 
VE/ESE Class Instructor, Springville Adult School—1992 to 1999 
ESOL Instructor, Springville Adult School—1988 to 1992 
ESE Department Head, Washington High School—1972 to 1998 
Broad-based experience in training teachers and students within 
the 13th largest school district in the nation. As Department Head, 
supervised and mentored paraprofessionals; served as liaison with 
outside agencies; and developed effective training materials. 
.. Developed the coaching programs that resulted in new teacher 
orientation and professional day training policies. 
.. Chosen numerous times to serve on committees aimed at 
improving teacher training. 
.. Proven record of success in teaching and graduating the most 
dysfunctional students. 
.. Repeatedly selected by the District as a model classroom for 
visiting foreign educators. 
Certification 
North Carolina Certified Associate of Behavior Analysis (CABA) 
Education 
Master of Administration—Ohio University, Athens, OH 
Bachelor of Arts—Pennsylvania State University, York, PA 
Chapter 8: Human Resources and Education 
171 

RESUME 61: BY GAYLE HOWARD, CERW, CCM, CPRW, CRW 
Career Change: From teacher to human resources/organizational development professional. 
Strategy: Focus less on daily classroom activities and instead emphasize abilities in leadership, training, 
people skills, and management, all supported by relevant 「success stories.」 
172 
Part II: Sample Resumes for Career Changers 
SHANE PAGE 
200 Rathdown Street Mobile: 415-205-9090 
San Francisco, CA 94109 Email: shaneyp@bigpool.com Residence: 415-392-8492 
HUMAN RESOURCE MANAGER . CONSULTANT . PROJECT LEADER 
Member, SHRM career background in education, leadership, and training is underpinned by advanced studies in 
human resource management, providing the backdrop to project, HR management, and consultancy 
engagements in the commercial sector. Acknowledged for capacity to inspire, achieve consensus, 
mediate, and deliver predefined goals despite a diversity of personal agendas, tight deadlines, and changing 
priorities. Adept at managing multiple tasks and isolating and resolving problems. A poised, entertaining, and 
influential speaker, presenter of ideas, and leader. 
Professional strengths include 
.. Project Planning, 
Implementation & Delivery 
.. Team Leadership & Training 
.. Strategic Planning 
.. Employee Empowerment 
.. Public Relations 
.. HR Management 
.. Program Development 
.. Policy Development 
.. Resource Management 
.. Competency-based Performance 
Analysis 
.. Presentations/Training 
.. Organizational Change 
.. Goal Setting 
.. Training & Education 
.. Mediation/Consensus 
Communications 
.. Process Improvements 
.. Information Technology 
.. Cultural Change Management 
Technology skill set: Word, Excel, PowerPoint, Windows, LAN/WAN, Internet, email 
EDUCATION 
Graduate Diploma in Human Resource Management 
University of San Francisco, San Francisco, CA (2004) 
M.Ed. 
Fairfield University, Fairfield, CT (1996) 
B.S., Elementary Education 
Fairfield University, Fairfield, CT (1993) 
Hundreds of hours devoted to ongoing professional development through on-the-job training, 
formal coursework, and information sessions. Includes Myers-Briggs Type Indicator, Behavior 
Management, Internet Development & Privacy, Workplace First Aid, and more. 
BENCHMARKS & MILESTONES 
.. Served as project manager for the winning submission for the National Literacy Award 2003. Developed 
presentation, co-devised strategic goals, and produced finance documentation. 
.. Spearheaded new policy, establishing the strategic vision for future technology expansion and institutionwide 
access to Internet resources. Analyzed existing system, calculated future user demands, and devised 
processes and filtering for safe Internet research. Generated at-a-glance reporting systems for continuous 
statistical analysis. Administered budget. 
.. Elevated to first senior appointment (Coordinator) presiding over curriculum development, budgets, and 
departmental administration after only two years. Regularly selected for caretaker management roles 
driving the future direction and administration of two prominent training/development portfolios. 
Managed a staff of 12. 
.. Appointed by Catholic Education Office to launch intensive professional development program 
introducing fresh training initiative to senior educators across the region. 
.. Managed construction and start-up of $35K computer laboratory to service existing and future users. 
.. Personally selected to drive the introduction of an issue-sensitive training initiative—presenting 
information at workplace and community gatherings. 

RESUME 61, CONTINUED 
Shane Page Page 2 Confidential 
EMPLOYMENT CHRONICLE 
SAINT JOSEPH』S SCHOOL, San Francisco, CA 2002–Present 
270 students, 10 full-time and 20 part-time staff. 
Teacher 
Report to: Principal; Direct Reports: 8 Classroom Teachers and an Events Coordinator. 
Key member of the teaching team, working with the principal, teachers, and parents to resolve educational 
issues and adjust curriculum to students』 needs. Construct creative lessons to maintain interest yet 
thoroughly cover established curriculum. 
Selected accomplishments: 
. Presented to a diversity of groups both internally and externally; spearheaded information sessions for 
professional development days. 
. Co-developed medical forms for Camp 2003, ensuring all potential litigious matters were highlighted for 
parental review. 
. Produced significant content for inclusion in a three-year school-development plan reviewing student 
welfare, staff support, and goal orientation. 
. Assumed a leadership role providing staff with empathetic, experienced, and insightful counsel in 
resolving a range of classroom and welfare issues. 
. Led and coordinated winning submission for the prestigious National Literacy Award of 2003—the highest 
recognition possible for a school. Established and steered the submission committee throughout goalsetting, 
project-planning, and documentation-development phases. 
OUR LADY OF VISION, San Mateo, CA 1996–2001 
Educational institution offering diverse curriculum to 160 students, plus 8 full-time and 6 part-time staff. 
Acting Principal, Educator, RE Coordinator, IT Coordinator 
Budget: Operational $50,000; Special Projects $5,000. Staff: 12. 
Track record of progressive career growth into leadership roles. Initially focused on hands-on classroom 
management for 27 children, progressed to developing curriculum and presenting information to make 
learning come alive. In 2001 was offered extended appointment as Acting Vice Principal during incumbent』s 
personal leave. Devised timetables, chaired mediation meetings, and led professional development and parent 
events. Coordinated curriculum development, processed stationery acquisition needs for 2002 school year, 
co-produced class lists, and actively participated in five-year planning strategies for curriculum and school 
development. 
Selected accomplishments: 
. Actively promoted multi-skill development in all teaching staff; devoted considerable personal time 
toward mentoring, delivering, and evaluating professional development training to peers and subordinates 
in the prominent areas of information technology and religious education. 
. Spearheaded personnel training initiatives, including lectures, presentations, and practical performance 
demonstrations that accomplished goals. 
. Managed resources and operational and special project budgets; monitored and authorized expenditures. 
. Built convincing argument outlining need for computer laboratory in 1997. Acquired necessary $35K 
budget to expand technology area to support unique classroom experiences and skills development in 
students and teachers. 
. Developed school IT and Internet policy and formulated reporting system. 
COMMUNITY ACTIVITIES 
. Parish Committee, Our Lady of Vision, San Mateo, CA 2000–Present 
. Volunteer, Cancer Council 2002–Present 
. Fund Raiser, Kidney Foundation 2002–Present 
Chapter 8: Human Resources and Education 
173 

LISA A. JOHNSON 
23 Ocean Avenue .. Greenlawn, New York 11740 .. (631) 262-1817 .. Cell: (631) 466-5431 
ljohnson@optonline.net 
PROFILE 
Talented Client Services Management professional with excellent qualifications in the development and 
management of HR functions eagerly seeking to transition into HR Generalist position. Demonstrated 
success with major projects in benefits and compensation, succession plans, quality orientation, and 
training. Skilled at developing business support functions, aligning organizational processes, and 
performing HR functions to deliver standards of productivity, efficiency, and quality. Extremely 
successful in facilitating cooperative relationships among employees, technology/operations, and senior 
management. Areas of support include 
HRIS .. Compensation/Benefits Administration .. HR Policy Communication 
Retirement & 401(k) .. Administration & Development .. Regulatory Compliance & Eligibility 
Open Enrollment/New Hire Orientation .. Budgeting .. Qualified Plans 
TRANSITIONAL STRENGTHS 
Human Resources Administration & HRIS 
~ Provide direct point-of-contact and liaison for HR call-center operations through division managers 
and staffs supporting a population of 12,500 employees. 
~ Spearhead organizational development initiatives, leadership, employee empowerment, and process 
re-engineering. 
~ Initiate innovative change-management programs focused on core efficiency and productivity 
improvements. Redefine staffing levels and service models to increase efficiencies. 
~ Manage communication of HR policies and procedures and author comprehensive training materials; 
formulate analyses, prepare forecasting/projections, and review reports. 
~ Initiate HRIS system enhancements; interface with technology management to accomplish 
upgrades and employee/client training. 
~ Lead team-building efforts between company and clients. 
Compensation / Benefits Management & Training 
~ Provide support and field inquiries about employee benefits and insurance programs, including 
Executive Compensation, Indemnity Plans, HMOs, POSs, PPOs, Flexible Spending Accounts, Life 
Insurance, Dependent Life Insurance, Accidental Death and Dismemberment, Long/Short-Term 
Disability, 401(k), Profit-Sharing Plan, and COBRA. 
~ Author high-level benefit training material and customer-service training material; train customer 
service representatives (CSRs) to support open enrollments for employees in petroleum companies, 
media communications, and financial institutions. 
~ Provide client-site training on Cyborg 4.5 navigation and inquiry training for classes up to 25. 
~ Assist in the development and scripting of a knowledge base utilized by customer service reps to 
support inquiries on benefits and HR policy and procedures for active, retiree, and terminated 
populations. 
Public Relations & Presentations 
~ Conduct open-enrollment road shows and presentations to large audiences, including union workers 
and corporate HR management personnel. 
~ Write and present quarterly/monthly business reviews for clients, i.e., financial institutions and 
participating company senior management. 
~ Assist sales department with demonstrations and presentations. 
RESUME 62: BY DONNA FARRISE, JCTC 
Career Change: From client services manager to human resources generalist. 
Strategy: Highlight 「transitional strengths」 in key areas related to her new job target. 
174 
Part II: Sample Resumes for Career Changers 

RESUME 62, CONTINUED 
LISA JOHNSON 
- Page Two - 
PROFESSIONAL EXPERIENCE 
AUTOMATIC DATA PROCESSING .. Melville, NY 1/90 to Present 
(Human Resources / Benefits & Payroll Outsourcing .. 200 Divisional Employees) 
Client Service Manager .. 9/00 to Present 
Provide call-center implementation and support management of Human Resources, Payroll, and 
Compensation/Benefits for J.P. Morgan and Citibank. Write training material for open enrollment for 
Chevron Phillips, Cablevision, and HSBC. Hold departmental budget responsibility. Recruit, train, 
develop, schedule, evaluate, and supervise teams of up to 20 CSRs, verification clerks, and preprocessors. 
~ Collaborated with technology department to upgrade and enhance HRIS. 
~ Currently participating in the implementation of a call center providing support on Limited 
Benefits Enrollments, New Hire Benefit Enrollments, Life Event/Status Changes; provide internal 
training for team of 25 to support enrollments. Direct liaison with JCPenney』s human resources 
staff, insurance representatives, the underwriter, and third-party administrators (TPAs); perform 
call/process analyses. 
~ Meet and exceed all contractual service levels; volumes exceed original projections. 
~ Recipient of three 「People Make the Difference」 Awards. 
Supervisor .. 3/96 to 9/00 
Senior Customer Service Representative .. 1/92 to 3/96 
Customer Service Representative .. 1/90 to 1/92 
EDUCATION 
Hofstra University, Garden City, NY 
Bachelor of Arts in Business Administration 
PROFESSIONAL DEVELOPMENT 
Incoming Call Center Management Institute (ICMI)— 
Essential Skills & Knowledge for Effective Incoming Call Center Management 
How to Supervise People .. Progressive Discipline Training .. Service Excellence Training 
COMPUTER SKILLS 
Microsoft Office: Excel / Word / Outlook / PowerPoint 
Tivoli Case Management System 
Netscape Navigator 
Tesseract HR & Payroll 
Cyborg HR & Payroll 4.5 .. Cobra Travis 
Humanic HR 
Erlang C 
Business View Observer 
Chapter 8: Human Resources and Education 
175 

RESUME 63: BY SHARON MCCORMICK, MS, NCC, NCCC, CPRW 
Career Change: From prevention counselor to training and development professional. 
Strategy: 「Repackage」 him as a soon-to-graduate student with recent and relevant education and 
position prior experience as added value rather than the primary qualification. 
176 
Part II: Sample Resumes for Career Changers 
MATTHEW BENSON 
1234 5
th 
Street Indianapolis, Indiana 46240 (317) 555-6789 E-mail: MBenson@hotmail.com 
CAREER PROFILE 
ACCOMPLISHED HUMAN RELATIONS PROFESSIONAL with 6+ years of experience in marketing, clinical 
counseling, investigation and case management, human services, curriculum development, program facilitation, and 
training. Proven track record of success in the education, medical, insurance, and human services fields. Comprehensive 
experience with a top-ranked research university, a Level 1 trauma medical center, a Fortune 1000 insurance company, 
and two highly respected human services agencies. Passionate professional driven by a desire to see clients advance and 
develop personally and professionally. Consistently achieve excellent performance evaluations. Honors student with an 
extensive history of community involvement, public speaking, and volunteerism. 
PROFESSIONAL OBJECTIVE 
Seeking to contribute to a company』s training & development function in the human services, human resources, and/or 
workforce development field. 
COMPUTER SKILLS 
Windows 95, NT, 98, ME & XP Microsoft Office 95, 97 & 2000 
Microsoft Outlook Express Internet Research 
Proprietary Human Services, Insurance & Medical Software 
EDUCATION 
M.S., ADULT EDUCATION, DEPARTMENT OF EDUCATION, INDIANA UNIVERSITY, BLOOMINGTON, IN 
.. Concentration in Staff Training & Development. 
.. Expected date of graduation: 2005. 
.. Work full-time while in school full-time. 
.. Financing 100% of education. 
CERTIFICATE, MANAGEMENT & SUPERVISION, SCHOOL OF CONTINUING EDUCATION, INDIANA 
UNIVERSITY, BLOOMINGTON, IN (2004) 
.. Worked full-time while in school full-time. 
.. Financed 100% of education. 
B.S.W., SOCIAL WORK, INDIANA UNIVERSITY, INDIANAPOLIS, IN (1999) 
.. G.P.A.: 3.4 / 4.0 
.. Worked part-time as an Indiana University Ambassador, giving tours to hundreds of prospective students. 
.. Successfully completed an intensive internship with Wishard Hospital in Indianapolis, IN (1999). 
.. Member, Golden Key National Honor Society. 
.. Member, Phi Alpha Honor Society, School of Social Work. 
THE UNIVERSITY OF MIAMI, CORAL GABLES, FL 
.. Completed two years of coursework toward a Bachelor of Science degree in International Relations. 
.. Participated in the College Work-Study program by working as a Referee for the Basketball, Football, and Soccer 
Intramurals. 
.. Transferred to IU to target the respected B.S.W. degree program. 

RESUME 63, CONTINUED 
MATTHEW BENSON Page Two 
PROFESSIONAL EXPERIENCE 
CROSSROADS, INDIANAPOLIS, IN 
Prevention Counselor, New Directions (2003–2004) 
Crisis Hotline Counselor (2002–2003) 
.. Enthusiastically provide individual/group on-site clinical counseling services for teenagers at three local high 
schools. 
.. Address substance abuse prevention and treatment topics, including academic achievement, anger identification & 
management, family & peer relationships, problem-solving, and self-esteem. 
.. Implemented the Parenting Wisely program in the home for 「families at risk」 to strengthen family communication. 
Utilize cutting-edge computer laptop technology to present vignettes that depict commonplace situations. 
.. Facilitate family members role-playing and discussing possible solutions for the scenarios. 
.. Participate in ongoing staffing meetings to review the family』s progress. 
.. Coordinate continuity of care case-management services with school personnel, Department of Children & Families 
caseworkers, and other professionals relevant to the client』s achievement. 
.. Researched various topics and helped develop the curriculum for parenting and substance-abuse topics. 
.. Completed extensive documentation within tight deadlines. 
.. Speak to other interested community groups about substance abuse prevention in Marion County. 
.. Consistently earn praise for curriculum development, motivational speaking, and enthusiastic training style. 
.. Began working part-time as a Crisis Counselor; promoted to Prevention Counselor. 
THE TEEN SCENE, INDIANAPOLIS, IN 
Residential Counselor (2002–2003) 
.. Coordinated admissions, treatment plans, progress reports, and discharges for this highly respected children』s home. 
.. Provided crisis intervention and individual, family, and group counseling to residents ages 5–17. 
.. Received consistently high performance evaluations for counseling and documentation skills. 
FIRST PLACE INSURANCE, DANVERS, MA 
Automobile Claims Adjustor (2000– 2001) 
.. Successfully case-managed hundreds of automobile claims totaling hundreds of thousands of dollars for this 
Fortune 1000 insurance company. 
.. Contacted and established rapport with all appropriate personnel to determine coverage, exposure, and liability. 
.. Consistently earned praise for defusing difficult customer situations, expediting claims, and preparing thorough 
documentation. 
WISHARD HOSPITAL, INDIANAPOLIS, IN 
Social Work Intern (1999) 
.. Provided extensive social work education and intervention services for up to 120 patients and their families in a 
700-bed Level 1 Trauma Center hospital psychiatric unit. 
.. Reviewed clinical treatment plans for each patient and assisted the respective psychiatrists, physicians, and 
psychiatric treatment staff with individual, family, and group counseling for patients. 
.. Researched various clinical diagnoses and therapeutic interventions for immediate implementation on the unit. 
.. Thoroughly learned the in-depth patient assessment, admissions, financial options, and discharge-planning processes. 
.. Gained experience with culturally diverse patients and their various diagnoses, including dual-diagnosis patients. 
COMMUNITY / VOLUNTEER ACTIVITIES 
Completed the Toastmasters International Communication & Leadership Program, Indianapolis, IN (2003) 
Volunteer, The Great American Teach-In, North Central High School, Indianapolis, IN (2003) 
SERVE Volunteer, Delaware Trails Elementary School, Indianapolis, IN (2003) 
Guest Lecturer, 「Teambuilding,」 Butler University, Indianapolis, IN (2004) 
Chapter 8: Human Resources and Education 
177 

RITA M. BAYLOR 
RMB 2500 East Shea .. Phoenix, AZ 85028 .. baylorrita@cox.net .. 602.222.4444 
TARGET POSITION: EMPLOYEE RELATIONS / RECRUITMENT 
AREAS OF EFFECTIVENESS 
COACHING: Developing individual plans and conveying feedback to facilitate behavioral change. 
Delivering orientation programs and articulating critical information to guide program participants. 
Negotiating difficult situations between conflicting parties. Training new hires to expedite transition to 
new environment. 
LEGAL AWARENESS: Ensuring strict compliance with government regulations and remaining 
current on related information through continuous training. Collaborating effectively with attorneys / 
judges in preparation for and during court proceedings. Maintaining confidentiality of sensitive 
records. 
LEADERSHIP: Hiring, training, mentoring, and evaluating performance of support staff. Leading 
retreats and monthly meetings to drive departmental planning and issue resolution while advancing 
team-building efforts. Maximizing productivity and performance within office. Interfacing effectively 
with management. 
RECRUITMENT: Executing targeted and general-recruitment strategies, including dissemination of 
information and conducting large-group presentations at community events. Interviewing individuals 
to discern relevant information and matching parties according to guidelines. Representing agency 
on television and radio spots. 
SKILLS / STRENGTHS 
Mediation .. Information Dissemination .. Public Speaking .. Conflict Resolution .. Networking 
Organized .. Self-directed .. Compassionate .. Poised 
PROFESSIONAL EXPERIENCE 
Family Specialist / Recruiter, Adoption Services, Phoenix, AZ, 2001–Present 
License adoptions and manage up to 22 cases simultaneously, guiding families through all 
phases of process. 
.. 
.. 
.. 
.. 
.. 
.. 
Execute targeted and general-recruitment activities to build program awareness and 
increase referrals and prospects. 
Increase market presence for programs through television and radio appearances as well as 
newspaper articles and public-speaking engagements. 
Distribute materials to hundreds of individuals while working information booths to promote 
program. 
Design and maintain flowchart outlining adoption process to distribute to prospects during 
recruitment within community. 
Train new employees on policies and procedures. 
Continued… 
RESUME 64: BY SHARON GREEN, MA, LPC 
Career Change: From adoption specialist to employee relations and recruitment professional. 
Strategy: Highlight core capabilities within four skill sets that are relevant to her goal. 
178 
Part II: Sample Resumes for Career Changers 

RESUME 64, CONTINUED 
– RITA M. BAYLOR – 
.. 
.. 
.. 
.. 
.. 
.. 
.. 
.. 
.. 
.. 
.. 
.. 
Professional Experience continued… 
Social Worker, Mesa Health Systems, Mesa, AZ, 2000–2001 
Maintained ongoing caseload of more than 45 clients with varied needs, including completing 
thorough needs assessment and collaborating with partner agencies. 
Functioned as client advocate to address grievances and determine viable solutions. 
Thoroughly investigated and maintained detailed records pertaining to case families. 
Consistently received positive feedback from clients and managers acknowledging 
outstanding dedication and performance. 
Case Assistant, The Carey Support Program, Tucson, AZ, 1999–2000 
Hired, oriented, trained, scheduled, and conducted performance reviews for 12-person team. 
Charged with development, design, editing, and distribution of multi-page, visually appealing 
newsletter targeted to families. 
Played integral role in planning major conference to promote new adoption-support system. 
Quickly received increased responsibilities, including case management, after initially being 
hired to manage records of long-term cases. 
Case Worker, Department of Economic Security, Tucson, AZ, 1997–1999 
Served as legal guardian and advocate for up to 52 children. 
Collaborated with Attorney General』s office to strategize on cases. 
Gained broad-based understanding of individuals in need of rehabilitation programs. 
Orchestrated case meetings to bring together all parties to share cases and solutions. 
EDUCATION / COMPUTER SKILLS 
Bachelor of Arts in Sociology, University of Arizona, Tucson, AZ, 1996 
Intermediate PowerPoint skills; Proficient in Word, Excel, Outlook, and Publisher 
Chapter 8: Human Resources and Education 
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Kathleen Hunt 
453 Roth Drive .. Souderton, PA 18964 .. 215-660-5498 .. khunt@dotresume.com 
Goal 
Recruiting position that will utilize my strengths in employee matching, sales, and customer 
relations to deliver top-notch service to candidates and customers. 
Qualifications Summary 
.. Creative problem solver; proven ability to match people to jobs and products to customers 
utilizing active listening and persuasive presentation skills. 
.. Self-starter; demonstrated talent for building sales and providing high-quality service. 
.. Excellent interpersonal skills; easily develop rapport with people from diverse backgrounds; 
experience working with individuals in broad range of occupations. 
.. Highly organized; facility for multitasking and prioritizing in fast-paced environment. 
.. Computer literate and Internet savvy; knowledge of Microsoft Office. 
Experience 
Career Coaching 
OPTIONS FOR WOMEN, Lansdale, PA, 1999–2001 
Helped clients discover skills and personal strengths, match qualifications to occupations, and 
find employment. 
Sales/Customer Service 
FABRIC CITY, Quakertown, PA, 2000 
SILK IMPORTS, INC., Doylestown, PA, 1999–2000 
BUSINESS OWNER/OPERATOR (Faux Painting), Souderton, PA, 1991–1999 
CEDARBROOK SCHOOL, Souderton, PA, 1989–2000 
As business owner/operator, grew client base through networking and relationship building, direct 
calling, and flyer distribution. Sold products for Silk Imports and Fabric City to designers and 
consumers, evaluating customers』 needs—spoken and unspoken—and matching with company 
products. In all positions, won customers』 appreciation with respectful attitude and fast, friendly 
service. At Cedarbrook School, developed network as committee/event chairperson and informally 
championed school to increase enrollment. 
Administration 
A. JAMESON ASSOCIATES, CENTRAL MONTGOMERY HOSPITAL, Lansdale, PA, 2003–present 
MONTGOMERY COUNTY TECHNOLOGY COUNCIL, Norristown, PA, 2000–2001 
Researched member companies and industry trends for sales representatives, provided input for 
event planning, attended events, and managed office functions for organization serving 500 
member companies doing business in high-tech arena. Currently serve as point of contact for busy 
medical practice serving 600+ cardiac patients per month. Screen, prioritize, and schedule 
patients, negotiating to obtain appointments with outside providers when necessary. Help 
maintain calm, professional atmosphere in high-stress environment. 
Education 
M.A., University of Pittsburgh, Pittsburgh, PA 
B.A., Indiana University of Pennsylvania, Indiana, PA 
RESUME 65: BY JAN HOLLIDAY, NCRW 
Career Change: From office administrator to recruiter. 
Strategy: Group experience into categories in order of relevance to her target position, rather than 
chronologically. The most prominent experience (career coaching) was as a volunteer. 
180 
Part II: Sample Resumes for Career Changers 

RESUME 66: BY SUSAN GUARNERI, NCC, NCCC, CPRW, CCMC, CEIP, MCC 
Margaret Lemeshaw 
414 Acorn Court, Lawrenceville, NJ 08648 
(609) 771-5555 .. marlem@earthlink.net 
Spanish Teacher at the Middle or High School Level 
EDUCATION & CERTIFICATION 
New Jersey Teacher』s Certification, Spanish K–12 
BA, Spanish Language & Civilization / Teaching (cum laude), Rutgers University, New Brunswick, NJ 
Two semesters at University of Valencia, Spain. Summer study at University of Madrid. 
MBA, International Business / Marketing, Columbia University, New York, NY 
PROFILE 
.. Fluent Spanish. Basic conversational Portuguese and good reading ability. Familiar with French. 
.. Experienced Spanish teacher with demonstrated track record of obtaining outstanding results by utilizing 
highly effective interpersonal and communications skills. 
.. Detail-oriented, analytical professional with proven organizational and problem-solving abilities. 
.. Computer literate: MS Windows 2000, Word, Excel, Outlook, and Internet Explorer; Broderbund Print Shop. 
PROFESSIONAL EXPERIENCE 
TEACHING / COMMUNICATIONS 
.. Designed Spanish-language curriculum and taught one 2.-hour class weekly for The Princeton Community 
School. Used text, multimedia, and visual aids to make classroom learning relevant to adults. Resulted in 
high re-registration rate for following semesters. 
.. Trained small groups of end users on computerized banking services for Mercantile Banking and Trust 
Company. Conducted product presentations and consultative interviews with clients and prospects. Created 
and implemented marketing plans for corporate clients in Latin America. 
.. Consulted with clients of International Research Corporation to determine specifications for customized 
market / opinion research projects. Wrote proposals and translated textbook chapters and questionnaires 
from Spanish to English. Developed marketing collaterals and account relationship management techniques 
to ensure top-notch company image and service. 
ORGANIZATION / PROJECT MANAGEMENT 
.. Coordinated complex, comprehensive multinational research projects for Research Analysis Corporation 
and International Research Corporation. Ensured timely completion of projects within budget. 
.. Coordinated translations from Spanish to English for scholarly magazine, obtaining and evaluating boardmember 
input on editorial content, all while meeting strict publication deadlines. Streamlined procedures for 
foreign-language advertisement and order fulfillment (Medical Learning Systems). 
EMPLOYMENT HISTORY 
Director of International Marketing International Research Corp., Somerset, NJ 1998–2004 
Spanish I Teacher Princeton Community School, Princeton, NJ 1998–2003 
Field Administrator Research Analysis Corp., Skillman, NJ 1997–1998 
Coordinator—Latin American Services Medical Learning Systems, Skillman, NJ 1995–1996 
Community Volunteer Activities Lawrenceville, NJ 1989–1995 
and Family Child Care 
Senior Marketing & Sales Rep. Mercantile Banking and Trust Co., New York, NY previously 
Career Change: From marketing professional to teacher. 
Strategy: Margaret discovered her passion for teaching while conducting Spanish classes at a 
community school. Her resume relates her professional and volunteer experiences to her new target. 
Chapter 8: Human Resources and Education 
181 

 BRYCE CARLSON (828) 555-7893 home 
265 Charlotte Street (828) 254-7893 cell 
Asheville, NC 28801 gatehous@aol.com 
HISTORY TEACHER 
North Carolina License, Social Studies 9–12 
PROFILE 
Strengths 
「A page of history is 
worth a volume of 
logic.」 —Oliver 
Wendell Holmes 
EDUCATION 
Coursework 
Student Teaching 
「I teach skill in asking 
questions through my 
skill in asking the right 
question….」 
Honors & 
Affiliations 
Cited by department 
faculty for original, 
critical thinking…. 
Proactive, uncompromising advocate of improving critical reading, writing, and 
thinking skills. Use creativity, flexibility, resourcefulness, and organizational and 
interpersonal skills to facilitate learning through positive, encouraging environment. 
.. Capable teacher thoroughly grounded in U.S., Middle Eastern, World, and European 
History. 
.. Rapport builder with parents (they think they』re all alone out there), able to gain their 
positive involvement, trust, and respect in creating a participative environment. 
.. Adept, available, and adaptable classroom manager—combine discipline plan with 
effective procedures and varied lessons to attract the inattentive and enforce student 
accountability. 
.. Student motivator—can use cooperative learning, jigsaw, and other student-directed, 
process learning techniques to incorporate diverse students, foster a team spirit and 
inclusive group identity, and build teamwork and goal-setting skills. 
.. Develop useful daily lesson plans and instructional resources. 
.. Friendly, interactive, and dependable. 
.. Some fluency in Spanish (can read Spanish newspaper). 
B.A., History, Magna Cum Laude, December 2002 
University of North Carolina at Asheville 
.. U.S. History, Medieval Europe, Politics of the Middle East, Political Science, 
Chinese History (Revolutionary China), Afro-American History, Human Rights & 
International Politics, Humanities. Dean』s List every eligible semester. 
.. Charl High School, Spring and Fall 2002—rotating 11th-grade college-prep classes in 
U.S. History. Selected to teach AP U.S. History class due to knowledge of material. 
.. Contributions included judging senior projects, proctoring end-of-course tests, and 
sponsoring the fledgling debate club. 
.. Because my co-op supervisor was on the school improvement team, was able to 
observe planning and goal-setting functions in the effort to meet constantly 
changing requirements. Participated positively in parent-teacher conferences. 
.. Selected for Phi Alpha Theta History National Honor Society (high GPA and faculty 
recommendation). 
.. Selected by History Department faculty for the Moses Lowe History Scholarship as 
most promising student in the field of history, despite being on an education track. 
.. Participant, UNCA History Association. 
.. Alpha Phi Omega National Service Fraternity—Chapter President. As Vice President 
of Service, initiated projects involving Boys and Girls Clubs; fund raising for Ride 
for Kids 2000 (pediatric brain tumors); highway beautification; hunger food bank 
(packing); and RiverLife (river clean-up). 
RESUME 67: BY DAYNA FEIST, JCTC, CEIP 
Career Change: From boiler operator to teacher. 
182 
Part II: Sample Resumes for Career Changers 

RESUME 67, CONTINUED 
gatehous@aol.com .. (828) 254-7893 cell .. (828) 555-7893 home BRYCE CARLSON 
Prior Education 
PRIOR 
EXPERIENCE 
COMMUNITY 
REINVESTMENT 
Diploma, Welding (one-year program), 1980 
Carolina Technical Community College 
Coursework in Anthropology, Biology, and Spanish, 1973 
University of Massachusetts—Boston 
BOILER OPERATOR: Crawford Plant Works, Summerville, NC—1980–1997 
Operated steam- and electric-generating utility for largest textile mill of its kind in the 
world, on 10 acres, with its own waste-treatment and water-filtration system. Member of 
2-man team: managed electrical control room, maintenance, welding, machinery repair, 
and pipefitting. 
ENGINEER: 100-foot Lad In Blue fishing boat, Gloucester, MA—1971–1980 
MACHINIST MATE: United States Navy—1967–1971 
Served on the U.S.S. Georgetown (spy ship—traveled to Mozambique Civil War; the 
Indian Ocean; and Havana, Cuba) and U.S.S. Severn (oil tanker refueling ships at sea in 
the Mediterranean). Trained Navy personnel (including firemen and 3rd class petty 
officers) to work with tools and operate equipment. 
.. Coached Roller Hockey for Boys and Girls Clubs, ages 13–18, in league competition. 
.. Tutor, Afterschool Club, Salvation Army. 
.. Big Brothers/Big Sisters, 1981–1983. Mentored 7-year-old boy (gardening, movies, 
sports, homework). 
.. Member of Church Inquiry Committee—answer questions to assist one in deciding 
whether to join the church; prepare lesson plans and curriculum for those interested 
in doing so. 
Strategy: Emphasize teaching and academic skills, adding quotes and a graphic to make the resume 
stand out. Briefly summarize experience on page 2 and add a strong community involvement section to 
show a trend of working with youth. 
Chapter 8: Human Resources and Education 
183 

JOHN BRYAN ATKINS 
345 Evergreen Terrace Home: (603) 222-9871 
Milton Mills, NH 03852 jbatkins@aol.com Mobile: (603) 393-7610 
PROGRAM SPECIALIST 
Dedicated to the development and education of all students 
Highly skilled professional dedicated to making a positive impact on students』 lives by creating an atmosphere 
conducive to learning. Caters to diverse modalities of learning to promote and enhance individual student 
strengths, instilling in youth a love of knowledge and the desire to meet and exceed expectations. Skilled use 
of positive reinforcement, communication, and problem solving to establish outstanding rapport with students. 
Exceptional team-builder and leader, creating a strong sense of community for students and staff. 
.. Progress Monitoring 
.. Classroom Management 
.. Curriculum Design & Development 
.. Visual & Tactile Learning Methods 
.. Individual Educational Plans (IEPs) 
.. Budget Planning 
.. Student Motivation 
.. Parental Involvement 
.. Vocational Development 
.. Team-Building Techniques 
QUALIFICATIONS 
Bachelor of Science, Special Education 2003 
UNIVERSITY OF SOUTHERN MAINE 
Bachelor of Science, Vocational/Occupational Education 2001 
UNIVERSITY OF SOUTHERN MAINE 
EDUCATIONAL EXPERIENCE 
GABE FOUNDATION SCHOOL—Maine 1996 to PRESENT 
Program Specialist (Volunteer) 
Report to Director of Special Education for this private school developing educational programs. Research and 
develop curriculum, write IEPs, attend meetings in accordance with IDEA, teach integrated curriculum, 
interact with school districts, and manage classrooms. 
Program/Curriculum Development 
.. Initiated and implemented three educational programs for at-risk youth, actively engaging students 
and creating programs to satisfy the school』s growing referral base. 
.. Independently developed curriculum for elk farming program, enabling students to run the day-to-day 
operation of the elk herd, including TB testing, worming, and cutting velvet. 
.. Taught an integrated curriculum in all content areas by adapting curriculum to accommodate vastly 
diverse functioning levels, and accelerating achievement of educational objectives. 
.. Expanded programs to serve more students and promote active learning; started programs on new sites 
by adding new themes on current sites, including aquaculture, scuba diving, and boat building. 
.. Researched and developed curriculum requirements, ensuring programs were within curriculum 
frameworks and state content standards and benchmarks. 
Student Learning/Interaction 
.. Encourage student involvement in their local community by having students complete community 
project each year. This year』s project involved building offices in a community center. Past projects 
have included developing a park, building a bandstand, and roofing town buildings. 
.. Collaborated with students in resolving fish and wildlife concerns about contamination of local fish 
populations with the importation of tilapia. After persisting for two years to resolve issues, students 
received permits to import and raise tilapia. 
.. Provided a more structured and intense program that increased student interest and learning in reading. 
.. Directed the foundation』s Fertile Farm Program, providing tutoring for up to 14 students diagnosed 
with AD/HD, ADD, and Bipolar disorder. 
RESUME 68: BY JENNIFER RUSHTON, CRW 
Career Change: From farmer/rancher to teacher. 
Strategy: Focus on educational experiences related to a volunteer position he has held for several 
years. 
184 
Part II: Sample Resumes for Career Changers 

RESUME 68, CONTINUED 
JOHN BRYAN ATKINS Page 2 
Educational Experience, Continued 
Communication/Relationship Building 
.. Develop and maintain professional business relationships with district administrators to ensure 
adherence to IDEA by attending meetings and interacting with directors and superintendents in seven 
school districts and two states. 
.. Collaborate with parents, fellow teachers, and school-based support team members to develop 
Individual Educational Plans (IEPs), enabling all students to progress toward individual goals. 
RIVERTON SCHOOL—Maine 1991 to 1996 
Substitute Teacher—Special Education Aide 
Shop Teacher 
.. Substituted all grades K–8 in art, music, and gym, creating and implementing lessons in the absence of 
lesson plans or daily schedules to support student academic, social, and personal development. 
.. Provided tutoring to special-needs students to enhance student learning and understanding of subject 
matter. Ensured effective behavior management by incorporating motivational activities and positive 
reinforcement strategies. 
.. Instrumental in developing middle school woodworking shop program, creating educational activities 
to make learning enjoyable and exciting. 
PROFESSIONAL EXPERIENCE 
ATKINS ELK FARM—Maine 1976 to PRESENT 
Business Owner/Manager 
.. Engage special-needs students in educational activities to make learning enjoyable and exciting; 
transport students to and from the elk farm, allowing them to interact with animals. 
.. Manage and execute all operational processes for 20-head elk farm, including managing aquaculture 
hatching and grow-out facility. 
.. Appointed as manager by the State of Maine to operate the abused farm animal facility, ensuring the 
proper care and well being of the animals. 
.. Astutely control all budget forecasting and management, performing statistical analysis relative to 
expense control, planning, and forecasting. 
MAINE NAVAL SHIPYARD—Maine 1977 to 1987 
Nuclear Crane Electrician/Chief Steward 
CERTIFICATIONS 
Vocational Special Needs 
Vocational Electrical 
Vocational Electrical/Electronics 
PROFESSIONAL AFFILIATIONS 
Member, North American Riding for the Handicapped Association (NARHA) 
Member, Aircraft Owners & Pilots Association (AOPA) 
Member, Civil Air Patrol (CAP) 
REFERENCES AVAILABLE UPON REQUEST 
Chapter 8: Human Resources and Education 
185 

NANCY ADAMS 
473 Baywood Boulevard Residence: 732-477-5172 
Brick Township, NJ 08723 nancyadams@hotmail.com 
TARGET: HIGH SCHOOL SCIENCE TEACHER 
Biology . Physical Science . Environmental . Marine Biology . General Science 
Solid science background with a bachelor』s degree in biology, experience in a wildlife refuge, and instructional 
experience in a variety of settings. Possess a passion for science and children and for making a difference. 
Currently a certified scuba diver to enhance marine biology studies. Pending New Jersey Teaching Certificate. 
Creative, self-motivated, and enthusiastic. Developed strong abilities in the following areas: 
. Needs Assessments and Progress Evaluations . Advanced Planning and Group Presentations 
. Laboratory Studies and Animal/Reptile Handling . Microscope and Computer Instruction 
Personal Teaching Philosophy 
A friend with an education makes a better teacher than a dictator with a book. Children deserve patience and 
respect in an environment where the subject comes to life, producing children who attend class and want to learn. 
CREDENTIALS 
. New Jersey Teaching Certificate Eligible, Final Certification Anticipated June 2005 
. Biology Content Knowledge Part 2 Praxis Series Certification, Completion Pending June 2005 
. General Science Content Knowledge Part 2 Praxis Series Certification, Completed July 1997 
. General Science Content Knowledge Part 1 Praxis Series Certification, Completed July 1997 
. Brick Township Substitute Teacher for all grades during sophomore year of college, 1994–1995 
EDUCATION 
The Ultimate Supervisor』s Workshop (time management, organization skills, budget management) . April 2003 
Biology Course . Georgian Court College, Lakewood, New Jersey . Fall 2002 
Dealing with Difficult People (verbal & written communication skills, handling toxic personalities) . Oct. 2002 
Bachelor of Science in Biology . Georgian Court College, Lakewood, New Jersey . 1997 
Invertebrate Zoology Lab—Microscopic examinations, detailed diagrams, and classifications of invertebrates. 
Genetics Lab—Handling, anesthetizing, and classifying fruit flies. 
Organisms & Evolution Lab—Dissections of multiple animals. 
Marine Biology Lab—Collection of physical and biological samples during multiple hours on a boat in the 
Metedeconk River. Review of samples under microscopes in the lab and recording of data. 
Additional Courses—Animal Behavior, Ecology, Cells & Molecules, Ichthyology, Marine Plants, Biology of 
Marine Mammals, Conservation Biology, and Environmental Crime. 
SCIENCE INSTRUCTION EXPERIENCE 
Volunteer, Snake & Small Animal Education Center, Ocean County Wildlife Refuge, Brick, NJ . Spring 2003 
Regional wildlife and nature education, rehabilitation, and refuge center open to the public. 
Educated children and adults in the importance of wildlife to the community and the characteristics of various 
wild animals. Handled and cared for screech owls, opossums, turtles, python snakes, rat snakes, corn snakes, 
and garter snakes. 
Accomplishment 
Page 1 of 2 
. Transitioned children terrified of snakes into children willing to touch them through demonstrations; 
through explaining why snakes look, feel, and move the way they do; and through clarifying the 
importance of snakes in our environment. 
RESUME 69: BY CAROL ROSSI, CPRW 
Career Change: From dental office manager to teacher. 
186 
Part II: Sample Resumes for Career Changers 

RESUME 69, CONTINUED 
Page 2 of 2 
NANCY ADAMS continued… 732-477-5172 . nancyadams@hotmail.com 
TRAINING INSTRUCTION & SUPERVISORY EXPERIENCE 
Business Manager, Dental Office of Drs. Barklage & Neadeau, Brick Township, New Jersey . July 2002–Present 
Receptionist, Dental Office of Susan Michaels, D.M.D., Lakewood, New Jersey . May 2001–July 2002 
Assistant Manager, Dental Office of Dan Rogers, D.M.D., Brick Township, New Jersey . Sept. 2000–May 2001 
Front Desk Coordinator, Dental Office of Drs. Rossi & Iooss, Howell, New Jersey . Aug. 1998–Sept. 2000 
Receptionist, Dental Office of Dr. Zachary Jones, Brick Township, New Jersey . Aug. 1997–July 1998 
.. Currently supervise group activities of 14 office employees. As assistant manager, supervised 5. 
.. Assess individual performance, prepare written reviews, and assist in presenting results to each one. 
.. Provide one-on-one computer instruction in various software programs. 
.. Prepare written guidelines for patient/employee interactions, conduct role-playing, and give quizzes. 
.. Prepared for and conducted staff meetings/instruction to groups of 14–18 employees. 
Accomplishments 
. Created informational manual educating employees in job descriptions, policies, and procedures. Manual 
produced clarification of individual responsibilities resulting in less tension and greater teamwork (2002). 
. Evaluated overall office performance by tracking each individual』s performance and results and then 
organizing data into bar graphs and pie charts to demonstrate findings. Improved group performance by 
revising written informational lists, performing skits, and conducting one-on-one consultations. 
COMPUTER SOFTWARE ABILITIES 
Presentation, Word Processing & Financial: Print Shop, Photoshop, PowerPoint, Word, Excel, Lotus 1-2-3, Quicken 
Communications & Operating Systems: Internet Explorer, Outlook Express, MSN Messenger, Windows, DOS 
Strategy: Use the first page to highlight the information most relevant to her goal of teaching high 
school science. The Professional Experience section on page 2 includes only information that is transferable 
to her new career. 
Chapter 8: Human Resources and Education 
187 

 Julia Flowers 
15204 Caribou Road .. Staunton, Virginia 22587 .. 540.487.9586 
「Enhancing learning and providing an extraordinary environment 
f o r s t u d e n t s t o r e c o g n i z e t h e i r f u l l p o t en t i a l 」 
Summary of Qualifications 
Enthusiastic, dedicated, and adaptable; willing to experiment and adjust plans to the situation. 
Love to learn and make a difference in children』s lives. Adept at finding root of problem and trying 
many options to help children reach potential. 
Core Strengths 
Problem-solving skills Communication skills—verbal and written 
Curriculum development Community outreach and relations 
Higher-level critical-thinking skills Cultural diversity awareness 
Education 
.. Accepted into Master of Education program, Radford University, Summer of 2004 
.. Initial Teacher Licensure Program, Maryland University, College Park, Maryland, 2003 
.. Bachelor of Arts, History, College of William and Mary, Williamsburg, Virginia, 1992 
.. Associate of Arts, Education, Northern Virginia Community College, Fairfax, Virginia, 1989 
Professional Experience 
Yorktown Elementary, Richmond, Virginia, April–June, 2003 
Student Teacher 
Taught 1st grade. Observed children for clues as to their needs and learning styles; adapted 
teaching methods to accommodate their needs. Identified a struggling reader and after consulting 
with parent, issued personal challenge for student. The child met challenge over summer and is 
doing well in 2nd grade this year. 
.. Parents related positive feedback from children. 
.. Received A for course. 
Hecht』s Department Stores, Fairfax, Virginia 
Customer Service Representative 1999–Present 
Personnel Manager 1994–1999 
Cash Office Supervisor 1992–1994 
Began in cash office; promoted to Personnel Manager; requested step-down to customer service 
position while completing education degree. 
Extensive experience in training, customer service, and management. Good rapport with 
team members. Exceptional interpersonal skills. Use active listening, paraphrase problem to 
customer, remain calm, and provide options to resolve customer complaints and other issues. 
Interviewed and hired staff; recruited seasonal hires. Conducted three-hour new-employee 
training orientation. Encouraged questions and feedback from new hires. Practiced open-door 
policy. 
.. Instrumental in helping customer service desk receive rare score of 100 in internal audit. 
.. Received various awards and positive comments from customers. 
.. Developed creative merchandising methods; received positive comments from regional 
manager. 
RESUME 70: BY BONNIE KURKA, CPRW, JCTC, FJST 
Career Change: From retail salesperson and manager to teacher. 
Strategy: Carefully match qualifications with the mission statement of the school district. Focus on her 
relevant people skills, customer service experience, and management and training background. 
188 
Part II: Sample Resumes for Career Changers 

RESUME 71: BY ILONA VANDERWOUDE, CPRW, CEIP, CCMC, CJST 
STEPHANIE MCCALL Page 1 of 2 
8 Monahan Avenue .. Staten Island, NY 10308 .. Home: (718) 209–1129 .. Cellular: (646) 692–2298 
FOCUS AND QUALIFICATIONS 
FOCUS: Career in college or university environment teaching graduate and undergraduate students. 
Qualified to teach Criminal Justice, Political Science, Urban Affairs, History, and Public Administration. 
QUALIFICATIONS: NYPD Sergeant with experience teaching graduate-level Criminal Justice and Public 
Administration courses at Baruch College, New York. Exemplary 20-year NYPD record, holding multiple awards. 
Talented instructor with New York State Police Instructor Certification (MOI) and a 10-year record of cross-level 
police instruction. Recognized by NYPD and educational institutions for outstanding academic performance, 
instructional skills, and community contributions. Extensive exposure to multicultural environments. Bilingual 
(English-German) with conversational skills in Spanish. Master』s degree in Political Science. 
EDUCATION, TRAINING, AND CERTIFICATION 
.. MASTER OF ARTS DEGREE—2002 
Major: Political Science 
Baruch College—New York, NY 
Graduated magna cum laude; G.P.A.: 3.90 
Recipient of Herbert Bienstock Research Award 
.. BACHELOR OF SCIENCE DEGREE—1995 
Major: History 
The College of Staten Island—Staten Island, NY 
Graduated magna cum laude—G.P.A.: 3.89 
.. CERTIFIED SIMMUNITION TRAINING AND 
SAFETY SUPERVISOR—2001 
Simmunition Division SNC Technologies, Inc. 
New York, NY 
.. CERTIFIED VERBAL JUDO INSTRUCTOR—1995 
Verbal Judo Institute—New York, NY 
.. METHODS OF INSTRUCTION—1992 
Division of Criminal Justice—New York State 
PROFESSIONAL EXPERIENCE 
TEACHING/INSTRUCTING 
Solid 10 years of experience instructing recruits, in-service Police Officers, Sergeants, Lieutenants, and Captains. 
Selected in 2000 by Professor of Criminal Justice and Public Administration at Baruch College to serve as 
substitute lecturer while working toward master』s degree. Average class size comprised 20 to 35 graduate and 
undergraduate students. Authored lesson plans, selected textbook readings, and assigned and graded homework. 
Received highly positive student feedback regarding methodology, professionalism, and personality. 
.. Authoring lesson plans for INTAC (In-Service Tactical Training Unit)—scenario-based training in a 「live-fire」 
environment to reinforce proper tactics and firearms restraint to minimize escalation of incidents. 
Result: Sharp decline in shooting incidents since program』s inception in 1996. 
.. Instructing NYPD Counter-Terrorism Program for INTAC Unit, teaching up to 30 people at a time. 
.. Transforming inexperienced recruits into street-ready Police Officers as Police Science Instructor, preparing 
recruits for NYPD career through familiarization with police administration and legal procedures. 
Continued.. 
Career Change: From police officer to teacher. 
Strategy: Focus on her relevant teaching/training experience in her full-time job. Feature education 
prominently because it is recent and gives her an essential qualification for teaching at the college level. 
Chapter 8: Human Resources and Education 
189 

STEPHANIE MCCALL Page 2 of 2 
Home: (718) 209–1129 
.. Using outstanding classroom management skills and an interactive, animated teaching style, generated high 
level of student enthusiasm. 
.. Applying advanced communication and foreign-language skills to effectively interact with cross-cultural college 
students and international communities in New York City. 
LAW ENFORCEMENT 
Broad and successful background as Sergeant and Police Instructor. Challenged to patrol and supervise high-crime 
precincts, relying heavily on superior listening, communication, and negotiation skills to thwart potentially 
harmful incidents. Strongly committed to well-being of all parties involved. 
.. Special training in OSHA and hazmat regulations, suicide awareness. 
.. Consistent performance reviews ranking 4.5 to 5 out of 5 for excellence and professionalism. 
CHRONOLOGY 
Baruch College, New York, NY 2001 to 2003 
Substitute Lecturer in Criminal Justice and Public Administration 
New York Police Department (NYPD) 1983 to 2003 
Retired June 2003 
.. INTAC Supervisor—In-Service Tactical Training Unit, Brooklyn/Queens 1996 to 2003 
.. Borough-based Training—Uniformed In-Service, Brooklyn 1994 
.. Recruit Instructor, Police Science—Police Academy, Manhattan 1992 to 1994 
.. Sergeant, Patrol Supervisor, and Desk Sergeant—Queens 1989 to 1992 
.. Police Officer—Brooklyn North 1983 to 1989 
AWARDS AND HONORS 
.. Education Achievement Citation—NYPD, NY—2002 
Awarded for successfully balancing full-time work and six years of education. 
.. Perfect Attendance Recognition Certificate—NYPD, NY—2001 
.. Herbert Bienstock Research Award—Baruch College, New York, NY—2000 
.. Greenpoint Community Service Award—Greenpoint, NY—1989 
Awarded by community in recognition of effective volunteer youth efforts. 
.. Commended for investigatory skills leading to homicide confession—NYPD, NY—1988 
.. EPD—Medal (Excellent Police Duty)—NYPD, NY—1985 
Awarded for verbally disarming mentally disturbed person armed with knife. 
RESUME 71, CONTINUED 
190 
Part II: Sample Resumes for Career Changers 

RESUME 72: BY DON ORLANDO, MBA, CPRW, JCTC, CCM, CCMC 
Curriculum Vit. 
Martin R. Kronfeld, B.A., M.S. (Statistics), M.B.A., PMP 
2020 Northbeach Circle, Jefferson, Illinois 64100 
mkr10000@jefflink.net .. 630.765.5985 
WHAT I OFFER NORTON COMMUNITY COLLEGE AS YOUR NEWEST 
INSTRUCTOR IN INFORMATION SCIENCES 
.. Passion to lead students to want to excel 
.. Dedication to help build interdisciplinary curricula 
.. Skill to 「build in」 quality measures my students and I use every day to maximize 
learning 
.. Flexibility to tailor media selection and teaching style to individual learners—on the fly, 
if necessary 
.. Commitment to continuing self-development so that what I teach has lasting value 
.. Subject-matter expertise to make courses 「come alive」 in the classroom 
EDUCATION: 
.. M.B.A., University of Concord, Concord, Illinois 1992 
Earned this degree while working 40 hours a week. Funded by my employer. GPA 3.84. 
.. M.S., Statistics, Carlton Tech, Smithson, Illinois 1979 
Paid my own way. GPA 3.20. 
.. B.A., Psychology, Martin College, Shenleyville, South Carolina 1976 
RECENT AND RELEVANT WORK HISTORY WITH SELECTED EXAMPLES OF SUCCESS AS AN EDUCATOR: 
.. Owner and Practicing IT Consultant, Kronsight Consulting, Jefferson, IL 2000–Present 
My company specializes in subcontract work touching on IT solutions for the telecommunications 
and e-mail industries. Companies engage me to analyze not only their business systems, but the 
data that underlies the information they need to prosper. 
EDUCATING TO EQUIP PEOPLE TO HANDLE PROBLEMS NOW AND IN THE FUTURE 
Completed a comprehensive 「needs analysis」 for a company that had to master new 
concepts to help it grow. Not only educated demanding, well-informed senior leadership, 
but gave their team members the skills they needed to educate their customers as well. 
Outcomes: Client』s customer base grew significantly. 
Page 1 of 3 More indicators of performance Norton Community College can use … 
Career Change: From computer programmer to college instructor. 
Strategy: Show his performance as a teacher rather than from an IT perspective. An integral part of 
the strategy was a cover letter closely attuned to the needs of his target employer. 
Chapter 8: Human Resources and Education 
191 

Curriculum Vit. (continued) 
Martin R. Kronfeld Instructor in Information Sciences 630.765.5985 
.. Hired away by the General Manager to be Senior Consulting Engineer, Arista Technologies, 
Centerville, IL 1996 to 2002 
This firm manufactured a line of high-speed data communications products. With sales 
approaching $200M, it served customers worldwide. 
Served as a reporting official for five senior software and consulting engineers. 
USING NEEDS ANALYSIS AS A FOUNDATION FOR LEARNING AND GROWTH 
Transformed a group of well-intentioned strangers into a 「learning machine」 that 
got the answers to vital questions efficiently and effectively. Our customers and our 
engineers had 「talked past each other」 for 18 months when management called me in 
to troubleshoot. Used seminar techniques to help team members develop a clear vision 
of what they needed to learn to work together and value the process. Outcomes: 
Excellent solution in just six months. 
.. Director, Network Systems & Protocols, Kronos Corp., Centerville, IL 1994 to 1996 
This small, regional company provided data communications consulting. 
Served as a reporting official for four programmers. 
USING TECHNICAL SUBJECT MATTER EXPERTISE TO TEACH EFFECTIVE OUTCOMES 
Gently guided a customer whose business model contained a faulty assumption. Did my 
homework to master the appropriate technologies and then asked the right questions of 
the right people. Using what we learned, I helped the customer develop a new business 
model. My instruction led him to adopt my suggestions as his own good ideas. 
Outcomes: Company had greater confidence in where to invest scarce resources and had 
trusted ways to estimate return on investment. 
.. Hired away by the Director to serve as Advisory Programmer, Prodigy Services Company, 
White Plains, NY 1989 to 1994 
PROVIDING DURABLE INSTRUCTION TO HELP LEARNERS BEYOND THE 「CLASSROOM」 
Showed a customer how to attack a complex problem—getting the most from three 
incompatible systems—in a consistent, logical fashion. Quickly found the native strengths 
of each team member; then used those strengths as a basis for mentoring. By documenting 
our approach, I built the 「lesson plans」 the company would later use to educate new 
employees. Outcomes: Went beyond solving the problem at hand to show employees how 
rigorous inquiry leads to excellence now and in the future. 
.. Additional experience as a private consultant and principal member of technical staffs 
in software and network development groups for Unimation, Inc., and ITT. 
Page 2 of 3 
RESUME 72, CONTINUED 
192 
Part II: Sample Resumes for Career Changers 

RESUME 72, CONTINUED 
Curriculum Vit. (continued) 
Martin R. Kronfeld Instructor in Information Sciences 630.765.5985 
CERTIFICATION: 
.. Project Management Professional, Project Management Institute 2003 
COMPUTER LITERACY: 
.. Networks and operating systems: 
Expert: DOS, UNIX, Solaris, ESCON, Ethernet, and Giga-bit Ethernet 
Proficient: Windows NT, MVS, VM, DB 2, Linux SCSI, Fibre Channel, FICON, ATM, 
T1/E1, SONET, and ISDN 
.. Programming languages: 
Expert: C and SNMP 
Proficient: C++, MASM, Java, XML, MFC, WMI, SQL, CICS, and HTML 
Working knowledge: .NET, COM, IMS, IDMS, VTAM, PL/1, COBOL, CICS EXEC, 
Assembler, and ASP 
.. Middleware: 
Proficient: IBM MQ (Websphere) 
Working knowledge: TIBCO Rendezvous and MSMQ 
.. Embedded systems development: 
Proficient: CE and NT, RTX, C-EXEC, and VRTX 
Working knowledge: P-SOS 
.. Protocols: 
Expert: TCP/IP (sockets) 
Proficient: RS232 and RS422 
Working knowledge: NetBIOS, Novell IPX/SPX, ISO, and SS7 
.. Wireless data protocols: 
Working knowledge: GPRS, GSM, CDMA, TDMA, WAP, ANSI-41, and IS-95 
.. Other: 
Expert: Network device drivers and hardware support 
Proficient: Object-oriented design and programming (OOD/OOP), LAN/WAN 
installation and management, data networking protocols, telecommunications 
equipment ISO-9000, and computer-based project management 
MEMBERSHIP IN PROFESSIONAL ORGANIZATON: 
.. Member, Project Management Institute Since 2003 
Page 3 of 3 
Chapter 8: Human Resources and Education 
193 

JOHN P. DALTON 
897 Airborne Inn, Room 432 
Fort Bragg, North Carolina 28314 
(910) 958-8656—Phone 
Jdalton@cox.net 
University Program Director / Advisor / Training & Development Leader 
Strategist and Management Leader—Greek Life Director—or Related University Roles 
Strong management experience in a wide variety of roles within multiple high-pressure settings with skills 
that can be utilized to positively add value to programs/processes at the university administration level. 
Skill base summary includes but is not limited to the following: 
.. Program Development/Facilitation .. Operations Management 
.. Training Development .. Teaching, Mentoring, and Motivation 
.. Team Leadership .. Multi-Task Project Management 
.. Materials/Facility Management .. Budget Management 
Education / Awards 
NORTH CAROLINA STATE UNIVERSITY 
Raleigh, NC 
BS in Political Science, May 1996 
- ROTC Scholarship Winner 
- Distinguished Military Graduate 
- Who』s Who Among Students in American 
Universities 
- Inter-Fraternity 
- Kappa Alpha Order, President 
- Student Government Association 
UNIVERSITY OF GEORGIA 
Athens, GA 
- Pursued MA in Counseling/Student 
Personnel Administration (1994–1997) 
- Assistantship/Graduate Advisor, 
Men』s Fraternities 
UNITED STATES ARMY/NATIONAL GUARD 
Security Clearance 
- Top Secret Security Clearance 
Recognition 
- 5 Army Commendation Medals—Desert 
Storm/Desert Shield and Operation Enduring 
Freedom 
- Army Achievement Medal 
- The National Defense Medal 
- The Southwest Asia Service Medal 
- Army Service Medal 
- Airborne/Air Assault Schools, Maintenance 
Officer Course 
- Officer Basic Leadership Course 
Summary of Qualifications 
.. Proven track record working with all levels of personnel and on projects in materials management, 
inventory control, shipping, logistics, and multiple distribution areas as well as highly disciplined military 
training through the U.S. Army, U.S. Army Reserves, and National Guard. 
.. Regarded by industry peers as a fair, knowledgeable, consistent, and trustworthy leader who strives for a 
high level of quality while meeting and exceeding quantity objectives. 
.. Excellent verbal and written communication skills; able to organize and present training or other 
materials to a group. 
.. Reputation as a team player and achiever who applies leadership skills to advanced managerial tasks. 
.. Team-based leadership philosophy and supervisory style; proven ability to successfully direct the 
integration of cross-functional teams, internal departments, and personnel to build organizations, develop 
ongoing training programs, and execute on-campus organizational plans. 
RESUME 73: BY JOHN O』CONNOR, MFA, CRW, CPRW, CCM, CECC 
Career Change: From military officer to university administrator. 
Strategy: Emphasize direct experience from positions in the military; emphasize advanced education. 
194 
Part II: Sample Resumes for Career Changers 

RESUME 73, CONTINUED 
JOHN P. DALTON Page 2 
Professional Experience 
UNITED STATES ARMY, Fort Bragg, NC 
Plans & Operation Officer, United States Army Special Forces Command (Airborne) (12/2001–Present) 
From Recent Evaluations: CPT Dalton is one of the best Captains I have served with in my 
18 years of service...CPT Dalton has been my point man on my staff for Special Forces operations 
in Afghanistan, Uzbekistan, and Kuwait in support of Operation Enduring Freedom. 
.. Position has included short international tours in addition to mission-critical responsibilities in support 
of Operation Enduring Freedom and PENTCOM AOR. 
.. Serve as National Guard Advisor—Plans and Operations Officer, Army National Guard at the U.S. 
Army Special Forces Command at Fort Bragg, NC. This critical coordination and high-profile position 
reports directly to senior/general staff and coordinates directly with the theater Special Operations 
Command, The National Guard Bureau, and others for planning and execution of exercises and major 
regional contingents. 
.. Selected key projects have included planning and operational support for the deployment of 1,600 
Special Forces National Guard Personnel. 
.. Total responsibility for planning, supervising, and coordinating all actions for all Special Forces 
soldiers within the 79th and 89th Special Forces Group/Airborne Worldwide. 
.. Analyze and ensure logistics, strategic plans, training, and operational issues are coordinated and 
supported by the appropriate organization and resources. 
CREE RESEARCH, Research Triangle Park, NC 
Production Manager (6/1998–11/2001) 
.. In production management role, maintained readiness in a high-level, high-intensity production 
environment; responsibilities included setting, training, and enforcing quality standards within 
department. 
.. Supervised the production of chicken per production and safety specifications/standards. 
.. Provided daily scheduling and supervision of production employees; oversaw changing and proper 
functionality of production-line parts and materials. 
PLANNING PARTNERS, Athens, GA 
Sales Representative (6/1996–6/1998) 
.. Executed strategic marketing and sales plans; effectively utilized high levels of customer contact to 
drive sales and direct customer accountability as well as indirect through their sales managers and 
sales representatives. 
.. Managed existing customer relationships and developed new customer relationships in existing and 
new markets. 
.. Provided sales forecasts in their regions and closely monitored the attainment of the goals under their 
management. 
.. Developed tactical plans to ensure attainment of sales and profit goals for their customers and regions; 
attained gross margin and expense budget objectives to ensure that the budgeted profit was attained. 
References Available upon Request 
Chapter 8: Human Resources and Education 
195 

CHAPTER 9 
Resumes for Career Changers 
Seeking Sports and Recreation, 
Cultural, and Creative and 
Performing Arts Positions 
Many of the resumes in this chapter were written for people who 
wanted to make their avocation their vocation. Because these candidates 
are so passionate about their fields, they often have relevant 
(although perhaps unpaid) experience that they can highlight. You 
will also see some examples of personal statements and vision statements 
that convey the intangible yet important qualities that make 
these positions a great fit. The career transitions represented in this 
chapter include the following: 
. Warehouse manager to sports/recreation director 
. College teacher to manager of recreation programs in 
the hospitality industry 
. Salesperson to professional sport fisher 
. Military operations to fitness trainer 
. Press-relations manager to wine and food promoter 
. Telecommunications operator to broadcasting 
professional 
. Landscaper to audio/video production assistant 
. Fuels specialist in the military to film production 
apprentice 
. College professor to interior designer 
. Intelligence analyst in the U.S. military to architectural 
designer 
. Attorney to cultural arts director 

RODNEY ALLEN 
213 Ashburn Farm Drive .. Ashburn, VA 20147 
(703) 555-9576 .. sportsmanager@earthlink.net 
GOAL 
To advance 18+ years of management experience and an educational background in 
Recreation Administration and Intramural Sports into the career arena of sports 
administration, recreation programming, or facilities management. 
.. Senior manager offering extensive experience in purchasing and materials management; 
personnel training and supervision; and organizational development in both start-up and highgrowth 
operations. 
.. Proven leadership and interpersonal skills; flexible in working with people of all ages and 
socioeconomic backgrounds. 
.. Performance-focused, intuitive coach; astute in recognizing individuals』 strengths and assigning 
the right person for the right job. 
.. Highly effective in managing multiple priorities, with a propensity for minimizing problems 
through effective daily planning and scheduling. 
.. Noted by customers, management, and staff as ethical, intelligent, and hardworking. 
.. Committed to personal life-long learning and creating opportunities for individuals and teams to 
attain desired goals. 
EDUCATION 
Master of Intramural Sports and Recreation—Miami University, Oxford, OH 
Bachelor of Arts, Recreation Administration—University of Maryland, College Park, MD 
PROFESSIONAL RECORD 
INDEPENDENT GLASS DISTRIBUTORS, Alexandria, VA 1997–present 
(A full-service wholesale distributor of current-model and vintage automotive replacement glass.) 
Facility Manager 
Recruited to launch and manage a Baltimore-area start-up operation. Tasked with personnel 
recruitment, inventory stocking, and operations policy development. Oversee the day-to-day operation 
of an 18,500-sq.-ft. warehouse with annual gross sales of $2.5M. Direct the daily activities of a crossfunctional 
team of sales representatives, warehouse workers, and delivery drivers servicing 75 
customer accounts. Orchestrate long-range planning for operations, sales, and customer service. 
.. Established a formal materials management function to gain control of inventory and ensure 
purchasing of the best products at the most reasonable cost. 
.. Built and maintain a diverse and loyal customer base in a price-conscious, competitive 
consumer-products industry. 
.. Captured first-place standing for company-wide gross annual sales by strategically planning and 
executing targeted market development, maintaining comprehensive and up-to-date inventory, 
and enforcing dependable delivery schedules. 
.. Reduced employee turnover and improved morale and productivity by initiating flexible work 
schedules and pay for performance, and by providing access to the best tools and resources 
available. 
RESUME 74: BY NORINE DAGLIANO, CPRW 
Career Change: From warehouse manager to sports/recreation director. 
Strategy: Highlighted relevant degree along with transferable skills pulled from his unrelated experience 
as manager of warehouse operations. 
Part II: Sample Resumes for Career Changers 
198 

RESUME 74, CONTINUED 
RODNEY ALLEN 
(703) 555-9576 
PAGE 2 
PROFESSIONAL RECORD (continued) 
SATELLITE GLASS, Bethesda, MD 1985–1997 
(An automotive glass retail installation company with 12 branches and an inventory warehouse.) 
Warehouse Manager 
Managed a 15,000-sq.-ft. warehousing and distribution operation during a period of accelerated 
industry growth, locally and nationwide. Responsible for the purchasing, receipt, and subsequent 
distribution of more than $2M merchandise annually. 
.. Focused efforts on identifying quality suppliers, reducing net purchasing costs, and managing 
inventory volumes while maintaining adequate and current stock to keep pace with new model 
releases and changing customer needs. 
.. Maintained strong vendor and customer relations while responding to numerous demands and 
shifts in work priorities. 
.. Established daily service goals; scheduled and dispatched drivers to ensure on-time delivery. 
.. Developed and delivered a safety management and training program for warehouse personnel. 
Prior Experience 1982–1984 
Managed the intramural sports program for GMI (Engineering and Management Institute), Flint, MI. 
Staffed and serviced a six-lane bowling alley; purchased and maintained all crib sporting equipment. 
COMMUNITY INVOLVEMENT 
ALEXANDRIA YOUTH ATHLETIC ASSOCIATION 1998–present 
Youth Soccer Coach 
Coach a team of youth, ages ten and under, developing and enhancing their individual and team skills 
and game strategies. 
.. Instrumental in drafting and implementing a Coaches Code of Conduct, which defines 
responsibilities and expectations for volunteer coaches and their interactions with players, 
parents, and other coaches. 
.. Plan and facilitate regular meetings to encourage parental involvement with the association and 
support of the Spectator Code of Conduct. 
199 
Chapter 9: Sports, Recreation, and the Arts 

RESUME 75: BY TRISH ALLEN, CPRW, CEIP 
Career Change: From college teacher to manager of recreation programs in the hospitality industry. 
Strategy: Minimize references to teaching and play up ability to develop and implement sports and 
recreation programs, manage staff and budgets, develop sales and marketing strategies, and provide 
an exceptional level of customer service. 
Part II: Sample Resumes for Career Changers 
200 
MIA ANDERSON 
10/115 Constantine Avenue, Aspley Qld 4034 .. (04) 0233 3444 .. (07) 8888 9999 .. manderson@beonline.com 
C A R E E R F O C U S 
Hospitality Management…Recreation 
Dynamic, results-driven manager seeking to capitalize on more than 9 years of sports and recreation 
experience utilizing exceptional leadership, customer relations, and sales and marketing skills. 
「Mia has a deserved reputation as a positive leader who is skilled in leading 
teams to success in achieving organizational goals.」 (Current Employer) 
P R O F E S S I O N A L E X P E R I E N C E 
Management and Administration 
.... Strategically planned, coordinated, and delivered multi-site sports and recreation training programs. 
.... Led team of 15 to achieve optimum results; hired, trained, motivated, and managed performance of staff. 
.... Oversaw development of effective policy and procedures for new department; implemented by deadline. 
.... Managed departmental budgets; consistently delivered initiatives on time and within budget. 
Sales and Marketing 
.... Developed and implemented diverse range of innovative and highly customer-focused programs. 
.... Marketed services using cost-effective strategies; designed all advertising and promotional material. 
.... Coordinated events for 450+ people; secured nationally recognized guests and local media coverage. 
.... Delivered presentations to potential customers; displayed strong public speaking and networking skills. 
Interpersonal and Communication 
.... Actively fostered relationships with existing and potential customers in industry and the wider 
community. 
.... Provided quick resolution to customer complaints; delivered win-win solutions and personalized service. 
.... Cultivated positive 「can-do」 spirit and culture of participation among diverse customers and staff. 
.... Multilingual; possess written and verbal fluency in English, Spanish, and Italian. 
C A R E E R H I G H L I G H T S 
.... Built number of program participants from zero to 250 during initial 12 months; numbers now exceed 350 
and still growing quarterly. 
.... Initiated quality improvement program for department; selected as winner of 2003 「Outstanding 
Individual Award」 for contributions to continuous improvement. 
.... Secured senior management approval for numerous sports and recreation training programs; earned 
reputation for implementing 「the right ideas at the right time.」 
.... Set up, from scratch, two new fitness centers, including designing layout, ordering equipment, and 
training staff. 
.... Oversaw design and construction of new sports facilities for tennis, squash, and football. 
E D U C A T I O N & T R A I N I N G 
.... Certificate in Business Studies (Hospitality Management), Cairns Technical College, Cairns, 2003 
.... Bachelor of Applied Science (Human Movement), University of Northern Queensland, Cairns, 1994 
.... Advanced Open Water Diver and Rescue Diver, Professional Association of Diving Instructors, Cairns 
.... High Ropes Course Instructor, YWCA, Townsville 
E M P L O Y M E N T H I S T O R Y 
Manager (Sports, Recreation, and Fitness), Allanstown Private College, Allanstown, 2001–Current 
Coordinator (Sports), North Sutherland Girls』 School, North Sutherland, 1999–2001 
Secondary Teacher (Sports), Sunshine Coast Girls』 School, Buderim, 1995–1998 

RESUME 76: BY TRACY PARISH, CPRW 
BRENDON J. WALKER 
AWARD-WINNING BASS FISHER 
213 W. Belcrest .. Kewanee, IL 61614 .. (309) 852-0714 .. bassfish@aol.com 
VISION STATEMENT 
To utilize my professional sales and high-profile competition experience in effectively creating 
greater market exposure for my sponsors and their products / services; to provide vital sponsor 
support in penetrating new markets and expanding existing accounts; and to effectively use my 
sponsorships to catapult my professional competitor success to higher levels. 
QUALIFICATIONS SUMMARY 
Highly accomplished and enthusiastic professional bass fisher and sales professional with a proven 
track record of winning top-level competitions and increasing revenues by effectively promoting 
products. Polished communication, presentation, networking, and problem-solving skills; able to 
relate comfortably and effectively to people at all levels and develop long-term, professional, 
trusting relationships for repeat and referral business. 
RECENT COMPETITIONS & AWARDS 
CHAMPIONSHIP COMPETITION / CROSS LAKE—Shreveport, LA (September 11, 2002) 
Placed 13th / Won $2,000 
.. Placed 2nd / Won $20,000: LAKE CHAMPLAIN—Plattsburgh, NY (July 19, 2002) 
.. Placed 39th / Won $600: LAKE WHEELER—Rogersville, AL (February 15, 2002) 
.. Placed 50th / Won $500: LAKE OUACHITA—Mt. Ida, AR (March 15, 2002) 
.. Placed 64th / Won $400: LAKE OKEECHOBEE—Clewiston, FL (January 23, 2002) 
.. Placed 101st: BEAVER LAKE—Rogers, AR (April 17, 2002) 
P 
ROFESSIONAL EMPLOYMENT 
NORTHWEST WOOD PRODUCTS—Jefferson, IL 1994 to Present 
Fast-track promotion through the following positions: 
Sales Representative (2001 to Present): Recruited to promote a wide range of company fencing 
and deck products for the largest cedar fence and deck company in the state. Manage 
advertising, create flyers, directly pursue leads, utilize aggressive follow-up methods, design 
estimates, secure proposals, schedule jobs, and provide customer service. 
.. Successfully sold $600,000 of cedar fencing within a six-month period. 
.. Recognized as one of the company』s top three sales representatives. 
Supervisor (1995 to 2001): Directed, hired, trained, mentored, and motivated a staff of up to four 
workers in managing all aspects of fence installations for residential and commercial clients. 
Tracked footage installed weekly. Served as the central point of contact and client liaison in 
providing information and resolving issues at all levels. 
.. Reputation for providing excellent quality work with 100% of the jobs requiring no follow-up 
or additional repair. 
.. Routinely installed a record amount of fence footage weekly. 
.. Started as an installer and quickly was promoted to supervisory position. 
RUSTIC PINES COMPANY—Madison Heights, IL 1989 to 1994 
Foreman: Oversaw fence installations and supervised / trained crew members. 
.. Promoted from general laborer to foreman due to skill level and dedication. 
E 
DUCATION AND TRAINING 
Diploma, VICTOR J. MADISON HIGH SCHOOL—Fairview, IL 
Career Change: From salesperson to professional sport fisher. 
Strategy: Emphasize related experience and accomplishments from unpaid experience and part-time 
positions to support his goal of securing sponsorships and assuming a professional career in sport 
fishing. 
201 
Chapter 9: Sports, Recreation, and the Arts 

RESUME 77: BY JAMES WALKER, MS 
Career Change: From military operations to fitness trainer. 
Strategy: Use brief anecdotes to describe experiences that perfectly match the role he is seeking—even 
though these were secondary to his full-time job in the military. 
Part II: Sample Resumes for Career Changers 
202 
Fred Adams 
316 Old Milford Road 
Milford, KS 66514 
Home: 785-237-1548 
Work: 785-235-7200 
Email: adamsf@hotmail.com 
OBJECTIVE Position as a physical fitness trainer helping others to improve their 
personal well-being, health, and physical fitness. 
SUMMARY OF 
QUALIFICATIONS 
Fitness Trainer Certification—International Sports Sciences 
Association. Well-conditioned athlete who has followed a rigorous 
personal fitness program for the past 15 years. Interviewed individuals 
to determine their interests in improving their physical condition. 
Helped others to develop personalized programs suited for their needs. 
Used diet planning, conditioning, aerobics, anaerobics, and 
supplemental programs. Familiar with various types of weight 
conditioning equipment. 
FITNESS AWARDS ....1st Place in Body Building, Lightweight Classification, Camp Red 
Cloud, South Korea 
....Top 10, All-Services Fitness Competition, Osan, Korea 
....Lightweight Wrestling Champion (3 years), Fort Hood, TX 
....Army Physical Fitness Testing: minimum scores of 290 (out of 300) 
on all tests 
INTERVIEWING Met with prospective clients and discussed their interests in improving 
their physical condition. Secured information regarding their medical 
history, current state of physical conditioning, family medical history, 
and eating and sleeping habits. Also determined whether they were 
taking any medications that might have an adverse effect on training. 
Ascertained the extent of their commitment to goals for selfimprovement. 
DIET PLANNING Asked individuals their personal likes and dislikes for beverages and 
food. Determined whether they had any particular adverse reactions 
to food and beverages. Identified their eating habits, schedules, and 
current weight. Established individualized goals for weight loss or 
gain. Created unique dietary plans that coincided with their training plans. 
Periodically checked their progress and altered plans as necessary. 
CONDITIONING Mapped out plans for phase training from beginning to advanced levels. 
Combined weight training with aerobics and anaerobics. Selected the 
right machines to develop each individual』s program and conducted 
training in their proper use. Established cycle training with free weights 
and time schedules for aerobics combined with rest cycles. Also looked 
for long-term schedule changes concerning progress and relapse. 

RESUME 77, CONTINUED 
Fred Adams 
SUPPLEMENTAL 
PROGRAMS 
Developed programs and time schedules for vitamin intake and liquid 
supplements. Determined current status of each client before beginning 
planning for personal intake. Scheduled vitamin intakes and liquids to 
complement each training phase. Recommended general and specific 
content levels for each vitamin and liquid. Closely monitored each 
individual』s attitudes, habits, and physical reactions. 
CPR/FIRST AID AND 
SAFETY 
Trained and certified in CPR and first aid. Attended basic health, safety, 
and physical fitness courses. Trained others how to make triage 
decisions for evacuation and treatment of personnel. Also taught the 
proper use of various types of weight training and aerobic equipment. 
INTERPERSONAL 
SKILLS 
Effectively communicated with people, demonstrating skill in assisting 
individuals to identify personal and professional goals. Quickly and 
easily adjusted to policies of many different supervisors of mixed racial, 
cultural, religious, and geographical backgrounds. Work well on my 
own with little or no supervision or as an effective member of a team. 
Seek added responsibility whenever possible. Frequently called upon by 
my superiors for special projects because they had the confidence in my 
ability to do them correctly and on time. 
EMPLOYMENT 
HISTORY 
....Physical Fitness Trainer, U.S. Army, Fort Hood, TX, and Fort Riley, 
KS, January 2000–December 2003 
....Chemical Operations Supervisor, U.S. Army, Camp Red Cloud, 
South Korea, and Fort Hood, TX, January 1996–December 1999 
....Chemical Operations Specialist, U.S. Army, Fort Bragg, NC, April 
1993–December 1995 
....Dental Assistant, U.S. Army, Fort Carson, CO, and Heidelberg, 
Germany, September 1988–December 1992 
EDUCATION ....Certificate, Fitness Trainer, International Sports Sciences 
Association, Santa Barbara, CA, 2001 
....Honor Graduate, Chemical Operations Specialist Course, 13 weeks, 
U.S. Army, Fort McClellan, AL, 1993 
....Commandant』s List, Primary Leadership Development Course, 
4 weeks, U.S. Army, Fort Bragg, NC, 1995 
....Diploma, Washington-Jefferson High School, Atlanta, GA, 1988 
203 
Chapter 9: Sports, Recreation, and the Arts 

RESUME 78: BY JEAN CUMMINGS, MAT, CPRW, CEIP 
Career Change: From press-relations manager to wine and food promoter. 
Strategy: Describe unusual background and clearly relate to new goal; include a strong set of 
transferable skills along with the achievements to prove them. 
Part II: Sample Resumes for Career Changers 
204 
CHERI R. PIERRE 
1434 Madison Boulevard Residence: 954-555-1212 
Orlando, FL 38917 Pierre2004@aol.com Mobile: 954-555-1212 
CAREER OBJECTIVE & SUMMARY 
Passionate epicure seeking to transition to a career dedicated to the appreciation and promotion of wine and 
food. Particular interest and experience in the regional culinary and wine traditions of France. Able to write and 
speak expressively about the aesthetics that emerge at the nexus of wine, food, and culture. 
Competencies in writing, editing, public relations, communications, management, strategy development, 
and marketing. Broad range of skills honed during a fast-track, 10-year public relations / communications 
career at industry-leading firms in the U.S. and France. Talented evangelist for products and concepts. 
.. Lived, Traveled, and Worked in France / Toured 50+ French Vineyards / Fluent French Speaker 
.. Earned a Diploma at Ecole Ritz Escoffier, School of French Gastronomy, Paris, France 
.. Authored Article: 「From the Heart of France: The Undiscovered Culinary Traditions of Auvergne」 
.. Studied Principles of Vinification, Appellation, Winetasting, and Wine Serving 
.. Completed Coursework in Food Writing, Wines of France, and Wines of Bordeaux 
TRANSFERABLE SKILL SET & SELECTED ACHIEVEMENTS 
Writing—Wrote bylined magazine and newspaper articles, press releases, proposals, and presentations. 
Editing—Established and maintained high standards for all written materials. 
Public Relations & Communications—Achieved positive press coverage in top media in the U.S., the U.K., and 
France, including the Wall Street Journal and the New York Times. 
Relationship Building—Gained access to and forged positive relationships with influential industry players. 
Management—Coordinated and directed international teams to achieve consistent messaging. 
Marketing—Strategy Development, Positioning, Branding, Promotion—Successfully managed a multimilliondollar 
corporate positioning program for Big Four accounting firm and drove corporate image-building 
within the upper echelons of a Top-40 French company. 
Events Management—Designed a seminar on new media attended by 300 people, including CEOs of top media 
companies and 30 key journalists. 
PROFESSIONAL EXPERIENCE 
SanteTechnologie, Paris, France 
Multibillion-dollar medical software company. One of the top 40 companies in France. 
Senior Manager, International Press Relations (2000–2003) 
Managed business and trade press relations with U.S., U.K., and English-speaking media in Paris. Directed 
international media activities. Provided strategy-development consulting to senior executives. Coordinated 
and approved activities of 10 North American staff. Authorized to approve press materials and external 
communications for six divisions. Managed PR agencies in New York and London. 

RESUME 78, CONTINUED 
CHERI R. PIERRE (PAGE 2) 
Professional Experience—(Continued) 
.. Secured positive press coverage on CNN and in the Wall Street Journal, the New York Times, International 
Herald Tribune, Forbes, Fortune, Institutional Investor, Financial Times, Times of London, and trade 
publications. 
.. Introduced American public relations standards, improving the company』s ability to target U.S. markets 
with high growth potential. 
.. Introduced company to 100 key media targets, including 15 top-tier business publications. 
.. In a 「first for the company,」 instituted policies and procedures to ensure that messaging was consistent 
company-wide. Incorporated personnel from communications, investor relations, and industry-analyst 
relations more fully into the PR process. 
.. Worked closely with the company』s Secretary General and the Director of Government Affairs to 
achieve recognition for the company』s CEO as a 「player」 in a global technology study group. 
.. Edited all announcements and print materials for high-profile events such as the Fortune Global Forum. 
.. Conceived, recommended, and sold a community outreach program to encourage grassroots innovation 
on the part of local Internet entrepreneurs. 
BOWDITCH PUBLIC RELATIONS WORLDWIDE, New York, NY 
Rapid promotion to VP at one of the world』s largest independent PR agencies with 25 offices and $170 million in revenues. 
Vice President, Corporate Affairs Group (1995–2000) 
Managed major account relationships. Worked with the Executive Vice President and agency CEO to strategize 
and implement new-business initiatives. Liaised with senior executives in client organizations. Managed up to 
10 direct reports. Supervised global account teams on the larger accounts. Managed crisis communications. 
.. Managed $3.2 million global positioning program for a Big Four accounting and consulting firm. 
Developed all strategic initiatives, including media activities; roundtables; high-level global seminars on 
financial transparency; and a book promotion in the U.S., Europe, and Asia. 
.. Played a key role in creating a Professional Services Group that tripled the number of clients for the 
firm. Assisted with the hiring of 20 cross-functional mid- and senior-level professionals. 
.. Credited by a Wall Street Journal reporter with rescuing a potentially damaging story about a client 
company by exercising skills in diplomacy, communication, and analysis. 
.. Instrumental in securing multimillion-dollar accounts and in developing and implementing global 
PR programs. High-profile clients included industry leaders in global management consulting, 
international law, financial services, human resources consulting, and corporate travel management. 
PAINE & JONES, New York, NY 
One of the top 60 law firms with 250 lawyers in six international offices. 
Communications Manager (1992–1995) 
Implemented marketing and communications program. Worked with partners and all 12 practice groups. 
.. Created all communication materials, including brochures for 12 practice areas. 
.. Instrumental in organizing a major three-day conference on energy with 200+ industry executives 
attending. 
205 
Chapter 9: Sports, Recreation, and the Arts 

RESUME 78, CONTINUED 
Part II: Sample Resumes for Career Changers 
206 
CHERI R. PIERRE (PAGE 3) 
EDUCATION, AFFILIATIONS, AND SKILLS 
UNIVERSITY OF CALIFORNIA AT BERKELEY 
B.A. in English—Emphasis on literature and writing (1989) 
Junior Year Abroad studying at the British and European Studies Group, London, England 
NEW YORK UNIVERSITY, New York, NY 
.. International Business and Finance (1993) 
.. International Public Relations (1992) 
ECOLE RITZ ESCOFFIER, SCHOOL OF FRENCH GASTRONOMY, PARIS, France (2002) 
Diploma—Practical and Theoretical Training 
Foundations of the French Culinary Tradition 
.. Techniques of food and pastry preparation 
.. Product selection 
.. Time management and organization 
.. Presentation and service 
.. History of French gastronomy 
.. Regional culinary customs and traditions 
Foundations of French Wine 
.. Degustation (winetasting) 
.. Appellation (classification) 
.. Vinification (winemaking) 
.. Wine serving 
BOSTON UNIVERSITY, Boston, MA 
.. Food Writing Seminar (2003) 
.. Careers in Food (2002) 
THE NEW SCHOOL, New York, NY 
.. Basics of Wine Tasting (1998) 
.. Wines of France (1997) 
.. Wines of Bordeaux (1996) 
PROFESSIONAL MEMBERSHIPS 
.. The Culinary Guild of the Southeast 
.. The French-American Chamber of Commerce 
.. The American Institute of Food and Wine 
LANGUAGES: Fluent French speaker, proficient writer in the French language 
COMPUTER SKILLS: Microsoft Word, Excel, PowerPoint; Internet research 
Willing to relocate within the U.S. or internationally / Available to travel 

RESUME 79: BY BILL KINSER, MRW, CPRW, JCTC, CEIP, CCM 
GLENDA GULLIVER 
1245 Corcoran Street NW, Apt. 15A, Washington, DC 20036 
Home: (202) 833-4582, E-mail: glendagull@onlineamerica.com 
GOAL Radio or Television Broadcaster / Announcer / On-Air Personality 
BROADCAST 
EXPERIENCE 
Producer, Daily Literary Theatre, WWOW Radio, Washington, DC 
.. Collaborated with a six-person team to coordinate daily on-air performances of 
classic literature readings. 
.. Selected the works for the show, oversaw casting of roles, conducted 
rehearsals, and edited content of books selected. 
.. Received the following industry awards: 
.. American Association of Female Broadcasters (AAFB) Broadcast 
Award for the Daily Literary Theatre』s presentation of The Howard Women 
by Sally Skylar. 
.. International Reading Organization Award for Broadcasting. 
.. National Radio Commission Broadcast Entertainment Award for the 
Morning Reading Theatre』s presentation of Long Road Traveled by Mary 
Stephanie Stevens. 
Producer, Critic』s Selections, WWOW Radio, Washington, DC 
Reader, Permission to Dream, WWOW Radio, Washington, DC 
STAGE 
WORK 
Performed dramatic and comedic roles in numerous productions at the following 
theatres: Washington Area Performing Arts Center, Impromptu Performance 
Theatre, and Broadway View Theatre. 
Role Production 
Alison The Long Journey by David T. Worley 
Vera Abundance by Thomas Shriver 
Professor Callaghan The Course of Life by Allen Griswold 
Sarah Roberts Sarah Roberts by Henri Connors 
Judy Austin Weddings by Alicia Sanders 
POETRY 
READINGS 
.. One Woman Show, Community Spotlight Theatre, Washington, DC 
.. Black History Month presentation, U.S. Department of Labor, Washington, DC 
.. Special Programs Featuring Young Producers, Written Word Bookstore, 
Washington, DC 
.. The Saturday Morning Series, The Warner Theatre, Washington, DC 
.. The Children』s Literary Hour, Novel Books, Washington, DC 
.. Marathon Interpretive Reading of Epic Works, Krandall Books & Cafe, 
Washington, DC 
EDUCATION BA, Performing Arts & Children』s Literature, Howard University, Washington, DC 
Career Change: From telecommunications operator to broadcasting professional. 
Strategy: Focus on diverse work in the performing arts, which she had pursued on a part-time and 
unpaid basis for many years. Dates are excluded to camouflage the exact number of years and thus 
disguise her age. Her unrelated work experience in telecom is not even mentioned. 
207 
Chapter 9: Sports, Recreation, and the Arts 

RESUME 80: BY LOUISE KURSMARK, MRW, CPRW, JCTC, CEIP, CCM 
Part II: Sample Resumes for Career Changers 
208 
Alex Standish 4429 Del Mar Avenue, Chula Vista, CA 91915 
Home 619-451-0904 .. Mobile 619-204-1121 
audio-alex@aol.com 
GOAL 
Audio/Video Production Assistant 
QUALIFICATION 
HIGHLIGHTS 
.. Current training in traditional and state-of-the-art audio and video production. 
.. History of bringing projects to successful conclusion, on time and on budget. 
.. Track record of leadership and achievement in customer-focused jobs. 
.. Proven ability to quickly learn and train others in new processes and systems. 
.. Positive attitude and strong work ethic. 
EDUCATION 
Associate of Applied Science, Audio/Video Production 
COASTAL COLLEGE OF TECHNOLOGY, San Diego, CA, December 2004 
SKILLS 
Production Management Audio 
.. Script breakdowns .. Microphone setup 
.. Schedules .. Location audio 
.. Budgets .. Pro Tools audio tools 
.. Shot logs .. Analog recording 
.. Foley miking 
Production .. Foley editing 
.. DVC and DVCPro cameras .. Signal flow and patching on audio 
.. AVID editing system .. 24-track linear tape 
.. Production aesthetics .. Non-linear Digital Audio Workstation 
Lighting 
.. Studio, chroma-key & product lighting .. 3-point lighting .. Diffusion 
PROJECTS 
Repeatedly elected as Production Manager of 5–8 person project teams because of 
excellent organizational skills. Brought all projects in on time and within assigned budget 
without compromising quality. Highlights include 
.. 6 start-to-finish commercial filming projects. Participated in hands-on project 
work (planning and setup of audio, camera, and microphones; studio filming; 
extensive editing). Prepared scripts, budgets, and timing sheets. 
.. 3 audio recording projects. Prepared demo/marketing tapes for local bands via live 
studio sessions. Participated in studio hook-up, track mixing, level setting, CD burning. 
.. Lighting, analog recording, Foley editing projects—all facets of audio/video work. 
ADDITIONAL 
EXPERIENCE 
Project Manager/Landscaper: BAYSIDE NURSERIES, San Diego, CA, 1999–2000 
.. Independently managed assigned accounts, both residential and commercial; 
designed, installed, and maintained visually appealing landscape projects. 
.. Managed equipment, tools, and project schedules; quickly resolved on-site problems. 
.. Based on reliability and performance, selected to remain for year-round greenhouse 
position when seasonal work ended. 
Customer Service Representative: AL』S GARDEN CENTER, Chula Vista, CA, 1998–1999 
.. Hired as first cashier prior to new store opening; rapidly promoted to customer-service 
desk based on ability to quickly and resourcefully resolve customer questions. 
.. Used computerized inventory program. 
.. Chosen to train new employees in store procedures and customer-service skills. 
COMPUTER 
SKILLS 
.. Microsoft Word, Excel, and Publisher. 
.. Solid foundation of computer knowledge gained during 13 months of full-time studies 
in Computer Science (University of California at San Diego, 2000–2002). 
Career Change: From landscaper to audio/video production assistant. 
Strategy: Highlight, in some detail, recent training, skills, and knowledge related to the field of 
audio/video production. Use the Additional Experience section as a differentiator from other new 
graduates. 

RESUME 81: BY PETER MARX, JCTC 
LaVonne J. Washington 
123 Bayside Place, Middletown, RI 02840 
401-235-1234 .. ljwashington@earthlink.net 
__________________________________________________________________________________________ 
OBJECTIVE: Television, Video, and Motion Picture Production 
Equipment: Fill Lights Boom Microphones Lapel Microphones 
VMS Editor Graphics Creator Sound Generator 
Switchboard CD Rewrite VHS Camera 
Camcorder Studio Camera 
Software: MS PowerPoint MS Word MS Excel 
Internet communications Studio 7 QuarkXPress 
EXPERIENCE: 
.. Directed 「The Last Man,」 semifinalist in The Universal Studios High School Competition, 1998. 
.. Directed and coordinated the production of television programs. 
.. As Producer, budgeted, procured equipment, cast talent, and composed and recorded music soundtracks. 
.. Coordinated production details to produce live television programs from locations distant from the station. 
.. Coordinated audio work, music, camera work, and script to produce show. 
.. Edited videos of television shows, music videos, commercials, documentaries, and short movies. 
.. Copied and edited graphics, voice, and music onto videotape. 
.. Read, interpreted, and edited script. Conducted rehearsals. Directed cast and technical crew. 
.. Auditioned and interviewed performers for specific parts, considering such factors as physical size and 
appearance, quality of voice, expressiveness, and experience. 
.. Scheduled sequences of scenes to be filmed for each day of shooting, grouping scenes together according to 
set and cast of characters to meet timeline requirements. 
.. Obtained costumes, props, music, or other equipment or personnel to complete production. 
.. Operated cameras, sound mixer, and videotape deck. 
.. Conferred with co-editor to ensure that music, sets, scenic effects, and costumes conformed to script. 
.. Conferred with cameramen to explain details of scene to be photographed. Utilized inserts, transparencies, 
backgrounds, and trick shots. 
.. Informed technicians of scenery, lights, props, and cameras required. 
.. Rehearsed live feed, music and commercials, and cast to elicit best possible performance. 
.. Met with directors, screenwriters, and other staff members to discuss production progress and results. 
.. Reviewed audiotape recordings. Verified that program, script, and sound effects conformed to broadcast 
standards. 
TRAINING: 
Television Production, Middletown High School, Middletown, RI, 1996–1999 
Studies Included: Beginning Studio Basic Equipment Studio Setup 
Editing Graphics Sound Setup 
Creating Talent Audio Music Switchboard Operations 
Light Placement Camera Operations Computer Video Making 
Laptop Computer Training 1999 
Advanced Laptop Computer Training 2000 
Career Change: From fuels specialist in the military to film production apprentice. 
Strategy: Ignore military experience and focus resume on real training and experience gained in high 
school. 
209 
Chapter 9: Sports, Recreation, and the Arts 

ANNE FITZPATRICK 
PROFILE 
.. Highly motivated, creative, collaborative professional with diverse design 
credits. 
.. Gifted artist and skilled craftsperson, both imaginative and technically 
proficient. 
.. Strong leader with team spirit; organized, efficient, detail-oriented, and 
calm under pressure. 
.. Loyal, articulate, enthusiastic, supportive individual with good sense of 
humor. 
DESIGN AND RELATED SKILLS 
.. Uniquely expressive in the manipulation of color, form, light, and texture. 
.. Sensitive to the interactive nature of space and flow as well as spatial relationships. 
.. Knowledgeable in historical periods/styles of architecture, art, and decor. 
.. Adept at eliciting concept and practical needs of client/director. 
.. Experienced in computer-aided drafting. 
.. Proficient at carpentry; technical drawing; painting; faux finishes; sewing; patterning; 
cutting; draping; and creation of window treatments, slipcovers, pillows, bedspreads, and 
shams. 
TYPES OF DESIGN PROJECTS 
.. Decorated residential interiors. 
.. Remodeled historical homes. 
.. Created theatre costume shop with makeup/dressing rooms, laundry/dye facilities, and 
wardrobe storage. 
.. Designed and built theatrical scenery (professional and educational): commercial and 
residential interiors, hospitals, hotels, courtrooms, and exteriors that represented varied 
historical periods and social milieu. 
.. Fashioned stage costumes for dance, drama, musical theatre, and opera. 
.. Designed and executed stage lighting for dance, drama, musical theatre, and opera. 
PERSONAL AND INTERPERSONAL SKILLS 
.. Proven leadership skills with capacity to empower individuals and promote teamwork. 
.. Excellent troubleshooting, problem-solving abilities. 
.. Aptitude for multitasking. 
.. Ability to create effective working relationship with client/director. 
.. Capacity for working independently or as part of group. 
.. Organized, disciplined, thorough, and reliable. 
.. Amiable, positive, and aware of needs of others. 
489 Stratford Street .. New York, New York 10015 .. 212.987.1212 .. 212.689.3636 (cell) .. fitz205@the-spa.com 
RESUME 82: BY ELLEN MULQUEEN, CRW 
Career Change: From college professor to interior designer. 
Strategy: Emphasize design and related skills on page 1 but also include management experience and 
other facets of her academic background on page 2 to strengthen her overall credentials. 
Part II: Sample Resumes for Career Changers 
210 

RESUME 82, CONTINUED 
489 Stratford Street .. New York, New York 10015 .. 212.987.1212 .. 212.689.3636 (cell) .. fitz205@the-spa.com 
ANNE FITZPATRICK—Page 2 
EXPERIENCE 
Interior designer/decorator and design consultant (freelance) 1990–Present 
New York University, New York, NY 
Chair of Theatre Department 1991–2003 
.. Recruited and evaluated students, faculty, and staff. 
.. Allocated and managed fiscal resources. 
.. Developed curriculum, scheduled courses, and reviewed academic programs. 
.. Managed theatre facilities. 
.. Coordinated/scheduled dance, drama, and music events. 
SoHo Community Theatre, New York, NY 
Production Manager 2000–Present 
.. Hired all technicians. 
.. Managed all production budgets. 
.. Created/maintained master calendar. 
.. Maintained costumes/properties/scenery during show runs. 
EDUCATION 
Yale University, New Haven, CT 
Master of Fine Arts in Theatrical Design 
Graduate Fellowship 
University of Michigan, Ann Arbor, MI 
Bachelor of Arts 
Major: Theatre 
Minor: Art 
211 
Chapter 9: Sports, Recreation, and the Arts 

DONALD D. CARPENTER 2307 Hillsborough Lane, Bradenton, FL 33901 
(813) 671-1234 .. doncarpenter@msn.com 
Knowledge & E x p e r ience 
Model Types: 
.. Architectural models of single-family homes, apartment complexes, and commercial buildings. 
.. Diorama scale models, with historic accuracy and to appropriate scale with topographic detail: 
Industrial construction projects Furniture and cabinetry Automobiles 
Model railroad accessories Dollhouses Aircraft 
Materials: 
.. Plastic, glass, balsa wood, foam, metal, paper, and papier-mache. 
.. Cutting and gluing; painting and coloring with oil, acrylic, and enamel paint to produce finishing, 
weathering, and detailing. 
Tools: 
.. In addition to the standard shop tools, such as table saws, bandsaws, and routers, utilize the following 
for working in miniature: 
Scroll saws Sanders 
Lathes, both woodworking and metal Miniature drills and drill presses 
Miniature welding and silver soldering equipment Airbrush to produce realistic finishes 
Memberships .. E x h i b i t i o n s .. E d u c a t i o n .. R e c o g n i t i o n 
Associations / Memberships: 
Cincinnati Railroad Club Plastic Modeler』s Society Victorian Society 
Louisville & Nashville Historical Society Surface Warship Association Mid-America Modelers 
Published in: 
How to Build Dioramas Wooden Villages: Designs for 18 Miniature Buildings 
How to Use an Airbrush Encyclopedia of Military Modeling 
Exhibitions: 
North American Model Engineering Exposition Beaufort Ships Museum 
Mystic Seaport Cumberland Toy and Model Museum 
Education: 
Bachelor of Science in Mechanical Engineering, U.S. Naval Academy, Annapolis, MD, 1983 
Computer-Aided Design 1996 From Idea to Blueprint 1997 
Architectural Modeling 1997 Residential and Commercial Modeling 2001 
Instructor Training 2000 Leadership / Management 2001 
Recognition: 
.. Recognized as 「Modelmaker of the Year,」 Mid-America Modelers 2000 
.. Navy Achievement Medal for CAD Design Project 2002 
RESUME 83: BY PETER MARX, JCTC 
Career Change: From intelligence analyst in the U.S. military to architectural designer. 
Strategy: Load the resume with diverse experiences that demonstrate his lifelong interest and extensive 
(although unpaid) experience. 
Part II: Sample Resumes for Career Changers 
212 

RESUME 84: BY BEVERLY HARVEY, CPRW, JCTC, CCM, CCMC 
Richard French 
198 Jamison Boulevard (407) 471-5195 
Orlando, Florida 32801 rfrench@msn.com 
ASSISTANT DIRECTOR OF CULTURAL AFFAIRS 
QUALIFICATIONS SUMMARY 
.. Over 20 years of experience building and managing professional service organizations including 
Financial Planning / Staffing / Technology / Marketing / Planning & Forecasting / Administrative 
Management / Problem Resolution / Legal Affairs 
.. Experience in local government operations, systems, and legal compliance—accustomed to dealing 
with government policies, issues, and officials 
.. Accomplished public speaker: lecturer, seminar presenter, and radio and television talk-show host 
.. Strong cultural background inspired through family member, Graham French, a renowned American 
Abstract Expressionist displayed in museums worldwide 
PROFESSIONAL EXPERIENCE 
President French Law Offices, CHTD; Lewiston, Florida 1996–Present 
Managing Partner Green, Hatfield & French, CHTD; Orlando, Florida 1992–1996 
Rated AV; Martindale-Hubbell Law Directory 
Partner French and Simon, P.A.; Orlando, Florida 1988–1992 
Sole Practitioner Richard French, Attorney at Law; Orlando, Florida 1982–1988 
Established a general law practice in 1982; formed a partnership in 1988; merged with a larger firm in 
1992; and returned to sole practitioner and business owner in 1996. 
.. Managed all phases of each practice, including financial management, administrative 
operations, staffing, technology, marketing, case management, and client relations. Built and 
managed a client base of 6,000+ clients encompassing a diverse range of industries. 
.. Created, produced, directed, and hosted an hour-long informative weekly talk-radio show, 
French』s Legal Line (1987–2002), responding to callers』 legal questions. Periodically invited 
guests included governors, mayors, Supreme Court justices, and other attorneys. 
.. Appointed by Lewiston City Mayor to Board of Directors of TVTV Channel 11 (2001). 
Worked as liaison between Lewiston City Council and TVTV. Assisted TVTV in obtaining 
funding/grants from Lewiston City Council 2001, 2002, and 2003. Managed yearly budget of 
more than $300,000; assisted with purchase of studio/office building, station management, 
program quality, and content. 
.. Created, produced, directed, and hosted weekly half-hour TV talk show. Oversaw production 
staff of nine people. Produced three hours of live programming every Monday night. 
.. Presented lectures and seminars on estate and financial planning for more than 15 years. 
.. Assisted in teaching a court-ordered bimonthly DUI school for offenders for 18 years. 
Career Change: From attorney to cultural arts director. 
Strategy: Highlight relevant key strengths, skills, experience, and accomplishments. Pull out arts- and 
culture-related activities he participated in during his many years as an attorney. 
213 
Chapter 9: Sports, Recreation, and the Arts 

Richard French Page 2 
.. As Managing Partner of Green, Hatfield & French, restructured operating, financial, and 
legal infrastructure for a group of six attorneys and eight staff members. Negotiated/ 
renegotiated strategic partnerships, forged profitable new alliances, expanded market 
channels, and standardized contracts and business documentation. Achieved and honored 
with highest rating, AV, in Martindale-Hubbell law directory. 
.. Represented thousands of cases from initial interview through final hearing/judgment. 
Argued, petitioned, and tried cases in Magistrates Court, District Court, Florida Court of 
Appeals, Florida Supreme Court, and United States Supreme Court. Attended more than 
1,500 pretrial conferences. 
.. City Attorney, Downey, Florida, representing city in all legal matters. Attended all City 
Council meetings, providing advice and counsel on all matters. Provided civil 
representation for the city as well as prosecuting misdemeanor criminal cases. 
.. Co-counsel for state of Florida United States presidential campaigns. Provided 
representation in state of Florida for two presidential elections. 
.. As legal counsel to Textile Processors, AFL-CIO, negotiated contracts, assisted in 
employer/employee relations, and participated in collective-bargaining process. 
.. Provided representation from trial through various appellate levels; argued, drafted, and 
prepared briefs for two published cases: Smith v. Hatter (Case No. 14721) and The State 
of Florida v. John Sherman (Case No. 15832). 
.. Successfully defended a real estate developer/building contractor (High Ridge, Florida) 
in a high-profile, multimillion-dollar case. 
Intake Counselor Health and Rehabilitative Services, District 8, Orlando, Florida 1981 to 1982 
As Intake Counselor/Child Advocate, represented the child in neglect and abuse cases. 
Participated in all court proceedings, including detention, emergency shelter placements, 
arraignments, adjudication, and disposition. Prepared reports and recommendations to the court. 
EDUCATION 
J.D.—South Texas College of Law, Houston, Texas 
B.S.—University of Florida College of Journalism and Communications, Gainesville, Florida 
Major: Advertising—Minor: Theatre 
Theatre—London Program, Florida State University 
COMMUNITY WORK 
Principal Civitan Club member since 1984 (a coed civic organization that assists in funding the Special 
Olympics)—Treasurer, 1985; Vice President, 1986; President, 1987; Judge Advocate for the 7-state 
Southeast District, 1988–89 
Lewiston Chamber of Commerce member 1983–2000—participated in leadership training program 
RESUME 84, CONTINUED 
Part II: Sample Resumes for Career Changers 
214 

CHAPTER 10 
Resumes for Career Changers 
Seeking Legal, Law Enforcement, 
Public Safety, and Investigator 
Positions 
In response to changing world conditions, the growing field of public 
safety and security attracts people from all walks of life. To make 
their case, they must emphasize related skills drawn from their past 
experience, whether or not the experience is related directly to their 
new field. The resumes in this chapter focus on the following career 
transitions:
. Salesperson to public safety and security officer 
. Correctional officer to police officer 
. Welding foreman to police officer 
. Police officer to corporate security professional 
. Bank officer to fraud investigator 

SEAN MACBAIN sbm67@rogers.com 
895 King Street West, Apt. 1213 home (416) 326-4109 
Toronto, Ontario, Canada M5V 3S1 mobile (647) 829-0426 
"The world is a dangerous place to live, not because of the people who are evil, but because of 
the people who do not do anything about it." — Albert Einstein 
OBJECTIVE 
Public Safety and Security position where I can contribute my experience and education 
in health care, international relations, immigration, psychology, and creative problem 
solving. Areas of interest include community safety, crime prevention, emergency 
management, and counterterrorism. 
RELEVANT AREAS OF EXPERTISE 
Problem Solving .. 
.. 
.. 
.. 
.. 
.. 
.. 
.. 
.. 
.. 
.. 
.. 
Reduced hospital re-admittance rates and increased resources 
for new patients by instituting follow-up care processes for both 
patients and caregivers. 
Observed need for more communication after patient discharge 
and persuaded senior management to provide social workers 
with incentives for additional home visits. 
Initiated product line and service training for technicians who 
visited customer sites that led to increased profits. 
Investigated overseas shipping options and secured deals to 
minimize expenses. 
Successfully navigated through government bureaucracy to 
legally emigrate to the United States and then Canada. 
Communication 
Built a productive network of contacts and cultivated 
relationships using presentation, delivery, cross-cultural, and 
interpersonal skills. 
Saved thousands of dollars through effective negotiation of 
supplier contracts and prices. 
Bilingual: English & Portuguese 
Administration Managed RTR』s New Jersey office and prepared detailed and 
timely reports for parent company that justified investment. 
Seamlessly expedited international sales process from 
acquisition to export. 
Incorporated RTR Import & Export, Inc., in the State of New 
Jersey. 
Computer 
Applications 
Proficient with Windows applications: Microsoft Word, Excel, 
PowerPoint, Internet Explorer, and Outlook. 
RESUME 85: BY KIRSTEN DIXSON, JCTC, CPRW, CEIP 
Career Change: From salesperson to public safety and security officer. 
216 
Part II: Sample Resumes for Career Changers 

RESUME 85, CONTINUED 
Strategy: Use an objective statement to make the target clear and communicate how well the 
candidate』s background and interests relate to his current goal. The functional approach on page 1 
emphasizes relevant skills and achievements before revealing an unconnected work history on page 2. 
Chapter 10: Legal and Law Enforcement 
217 
SEAN MACBAIN PAGE TWO 
(416) 326-4109 
PROFESSIONAL EXPERIENCE 
General Manager 1995–2002 
RTR Import & Export, Inc., New Jersey, United States 
Served as the sole United States territory representative for a large medical equipment 
supplier in Brazil. Challenged to establish U.S. market presence and broaden the sales 
portfolio by researching and pursuing profitable purchasing opportunities. 
Sales General Supervisor 1993–1995 
RTR Electronica Ltda., Uberlandia, Brazil 
Recruited from medical school, for medical industry and product knowledge and fluency in 
English, to work for this major importer of critical-care medical equipment. 
Medical Intern 1991–1992 
Guadalupe Hospital, Uberlandia, Brazil 
Successfully completed three internships with exposure to various specialties, including 
psychiatry, psychology, general clinics, social work, and emergency care. Worked directly 
with 15–17 patients at a time to explain therapy and provide family support. 
After learning and analyzing operations of various departments, took initiative to develop 
and propose new action plans that enhanced the effectiveness of the system for the 
community. Served as a resource to diverse groups and collaborated in teams to realize 
positive outcomes. 
EDUCATION 
Medical Degree, State of Para Medical School, Uberlandia, Brazil 1993 
PROFESSIONAL MEMBERSHIPS 
Canadian Association for Security Intelligence Studies Present 

Peter M. Quinn 
7509 Maple Drive 
East Haven, Connecticut 06555 
203-467-8585 peterquinn@snet.net 
Law Enforcement Officer 
. Graduate of Connecticut Police Officer Training; certified 2003. 
. Proven ability to deal effectively with prisoners, establishing respect for authority while 
treating individuals fairly. 
. Thorough, hard working, disciplined, and reliable, with a serious attitude and a career 
commitment to law enforcement. 
Professional Experience 
NEW HAVEN COUNTY SHERIFF』S DEPARTMENT 2002–Present 
Corrections Officer . County Correctional Facility 
Maintain inmate control over 100-plus prisoners in a dormitory-style jail. Supervise inmate 
behavior and respond to infractions. Count and lead prisoners to meals and recreation. Maintain 
detailed hourly logs and records of inmate transfers and other activities. Transport felons to 
higher-security jails. Assume responsibility in other areas of the jail on an occasional basis. 
. Developed skills in dealing with individuals of all types. 
. Gained experience in effectively handling tense situations. 
. Consistently achieved excellent performance evaluations. 
. Member of Sheriff』s Power Lifting Team; hold an American record in bench press. 
Other Experience 
RYDER』S, New Haven, CT 2001–2002 
Doorman/Bouncer 
GRANT ASSOCIATES, New Haven, CT 1999–2001 
Field Representative 
Negotiated and sold the services of a collection firm to business clients such as mortgage 
companies, doctors, and other health-care providers. 
Education 
Connecticut Police Officer Training and Certification (2003), CONNECTICUT POLICE 
OFFICERS ACADEMY, Storrs, CT 
Criminal Justice Degree Program (2002–Present), QUINNIPIAC COLLEGE, Hamden, CT 
Graduate (1999), NORTH HAVEN HIGH SCHOOL, North Haven, CT 
. Member of Wrestling Team 
RESUME 86: BY LOUISE KURSMARK, MRW, CPRW, JCTC, CEIP, CCM 
Career Change: From correctional officer to police officer. 
Strategy: Emphasize related experience from current job as a prison officer along with recent and 
ongoing education in the field of law enforcement. 
218 
Part II: Sample Resumes for Career Changers 

RESUME 87: BY JANE ROQUEPLOT, CPBA, CWDP 
Charles Nelson 
123 Winter Road . Willow Tree, Pennsylvania 17711 . 427.555.1761 
SKILLS PROFILE 
.. 
.. 
.. 
.. 
.. 
.. 
.. 
.. 
.. 
.. 
.. .. 
.. .. 
.. .. 
.. .. .. 
.. .. .. 
.. .. .. 
.. .. .. 
.. .. .. 
.. .. .. 
Recognized for superior work ethic, productivity, and leading-by-example management style. Foster a sense of 
mutual respect among all department members. Exceptional verbal and written communication skills facilitate 
conveying objectives and delegating tasks. 
Prioritize and manage heavy workflow, seeing project through to completion. Take pride in producing precise, 
accurate work, following established procedures to reach goal. Excellent troubleshooter. 
Analyze situation before responding. Identify method, formula, procedure, or systems to solve problems. Take 
pride in ability to understand all facts of a situation before reaching conclusion. Display acute awareness of 
social, economic, and political implications of decisions. 
Thrive as leader in a team environment. Possess talent to motivate and work with people at all levels of a 
company through established credibility, trust, and respect. Promote commitment to high standards of excellence. 
Enjoy interaction with the public. Exercise tact and diplomacy; maintain confidentiality as needed. 
EMPLOYMENT 
Village Metal Fence Company—Summerville, Pennsylvania 1994–Present 
FOREMAN (2002–Present); LABORER (1994–2002) 
Direct, coordinate, and schedule daily assignments for 2–3 weld shop crew members to produce orders for 
fence wholesaler with 25 employees. Operate forklift, piranha, cut-off saw, and chop saws. 
Ensure safety procedures are followed regarding work area and job performance. Selected to join safety 
committee. 
East Jackson High School—East Jackson, Pennsylvania 1995–2002 
BOYS BASKETBALL COACH: Elementary (1 yr.), Jr. High (4 yrs.), JV (3 yrs.) 
Instructed team members in rules of the game and proper play techniques. Promoted good sportsmanship, team 
values, and dedicated work habits. 
Produced teams that worked well together and attained several winning seasons, including one undefeated 
season and two tournament championships. 
Midway Tube Company—Midway, Pennsylvania Summers 1997–1998 
DRAW BENCH OPERATOR / LABORER 
Commended for learning new skills rapidly and consistently producing quality work. 
CERTIFICATIONS / LICENSES / TRAINING 
Act 33/34 Clearance in Pennsylvania, August 2002 Archery League 
Firearm Permit (hunting, fishing, target, and protection permit) Basketball Referee, P.I.A.A. 
Target Range Shooting (bow as well as firearm) Little League Umpire 
POLICE INTERNSHIP 
Ride-along—400 hours—at Sharon Police Department. Observed and assisted with various police tasks and 
attended court hearings with officers. 
Wrote reports Assisted with arrests and house searches Served warrants 
Learned laws Observed detective cases Learned procedures 
EDUCATION / CONTINUING EDUCATION 
B.S., Criminal Justice and Sociology, 2000 Euclid State University—Euclid, Ohio 
Sampling of law enforcement coursework / seminars: 
Police Operations Use of Force / Defense Tactics Firearms and Related Topics 
Laws of Arrest Sensitivity and Communication Skills DWI Detection Guide 
Report Writing Informant Management Juvenile Laws 
Legal Updates Suicide Prevention with Persons in Custody Search and Seizure 
Career Change: From welding foreman to police officer. 
Strategy: Emphasize education and employment history that demonstrates longevity and physical 
fitness. 
Chapter 10: Legal and Law Enforcement 
219 

RESUME 88: BY MYRIAM-ROSE KOHN, CPRW, CEIP, JCTC, CCM, CCMC 
Career Change: From police officer to corporate security professional. 
Strategy: Spotlight safety expertise, knowledge of the law, and interpersonal skills. 
220 
Part II: Sample Resumes for Career Changers 
ALLEN JURGENS 
3605 Red Barn Road 661-859-3157 
Agua Dulce, California 91350 ajurgens@netzero.net 
SECURITY PROFESSIONAL 
More than ten years of increasingly responsible management experience as Field Supervisor, Criminal 
Investigator, and Administrator. Combination of strong field experience with excellent qualifications 
in departmental management, budgeting, resource allocation, reporting, and technology. Excellent 
performance in liaison affairs; negotiations; problem-solving, crisis management, and relationship 
management skills; investigations; and data analysis. Expert in law enforcement training and interagency 
relations. Good presentation and communication skills. 
A dependable team player; relate well and work cooperatively with diverse personalities. Work well under 
pressure without losing control and with all levels of management in a professional, diplomatic, and tactful 
manner. Able to coordinate and focus efforts of others. Positive motivator, mentor, and delegator. 
Hardworking and dependable with a strong work ethic. Entrepreneurial attitude, energy, and style. 
Well-versed in the use of advanced technologies for research, reporting / documentation, customer 
tracking, competitive intelligence, information management, and other applications. Knowledge of Internet 
search methods and online data sources. Hold direct responsibility for 
.. 
.. 
.. 
.. 
.. 
.. 
.. 
.. 
.. 
.. 
.. 
.. 
Asset and Personnel Protection 
Emergency Planning and Preparedness 
Crisis Response and Crowd Control 
Community Outreach and Education 
Interviewing and Investigations 
Fraud Investigation and Documentation 
Tactical Field Operations 
Discreet Surveillance 
Appearances as Expert Witness in state and federal courts. Experience with special events: logistics, 
security, budget allocation, vendor sourcing, and contract negotiations. 
AWARDS 
Unit Supervisor, Team of the Quarter, 2000 
Employee of the Quarter, 1998 
City of Torrance Proclamation for Actions Above and Beyond the Call of Duty (rescued people 
from fire), 1987 
City of Torrance Proclamation for Actions Above and Beyond the Call of Duty, 1985 
PROFESSIONAL EXPERIENCE 
LAGUNA NIGUEL POLICE DEPARTMENT, Oceanside, CA 1992–2004 
Field Supervisor (1999–2004) 
Watch Commander (1993–1999) 
Field Training Officer (1991–1992) 
Officer-in-Charge, Special Events (1995–2004 concurrently) 
Rapidly promoted through a series of increasingly responsible law enforcement and management 
positions in this 125,000-resident community. Earned several commendations for outstanding 
service to the department and local residents. 

RESUME 88, CONTINUED 
ALLEN JURGENS–Page 2 
LAGUNA NIGUEL POLICE DEPARTMENT continued 
.. As Field Supervisor, held total responsibility for all tactical actions and daily activities. 
Directed management of personnel actions for 30 line officers. Ensured adherence to 
schedules in various projects. Executed major cost-reduction projects. Effectively listened 
and addressed citizens』 complaints. Acted as community liaison: Designed, developed, 
and instructed a series of community outreach programs designed to increase resident 
knowledge of safety and security. Led multiple presentations to fraternal groups, business 
groups, schools, and non-profit organizations. 
.. As Watch Commander, handled all administrative work, ensured accuracy of reports, and 
resolved citizens』 complaints. Mentored junior officers; provided remedial training for deficient 
officers and in-service training for field units. 
.. As Field Training Officer, trained, mentored, and evaluated rookies. Wrote performance 
reviews. Oversaw basic police patrol functions. 
.. The scope of responsibility as Officer-in-Charge was varied and encompassed staffing of 
auxiliary facility (scheduled shifts and served as Consultant on performance issues, among 
many other functions) and coordination of special events (such as the Employee of the Year 
Banquet), which entailed determining logistics and security, negotiating contracts, sourcing 
vendors, retaining master of ceremonies, selling tickets, and staying within budget. 
.. Certified Drug Recognition Expert, Certified Drug Recognition Expert Instructor, 
Primary Response Team Member (SWAT): Taught defensive tactics, instructed and trained 
new academy recruits, and monitored / evaluated unit performance. Administered drug tests. 
.. As Unit Supervisor in Community Policing, conducted surveys; analyzed results; and 
listened, dealt with, and resolved complaints. 
TORRANCE POLICE DEPARTMENT, Torrance, CA 1984–1992 
Narcotics Detective / Senior Officer / Police Officer 
Provided patrol / undercover surveillance in this 75,000-resident community and regional drug 
trafficking center. Designed and led training for narcotics and the tactical unit. Initiated and 
coordinated narcotic investigations; selected and mentored new detectives for this special unit. 
Provided expert testimony in state and federal courts. 
PROFESSIONAL AFFILIATIONS 
Member, Board of Directors, Torrance Police Officers Association 
California Narcotics Officers Association (CNOA) 
Toastmasters 
EDUCATION and CONTINUAL TRAINING 
Master of Arts, Human Resources Management, California State University, Northridge, CA 
Bachelor of Science, Criminal Justice Administration, Burlington State University, Burlington, SC 
.. 40-hour Basic Narcotics Investigator Course 
.. 40-hour Field Training Officer Course 
.. Various courses in narcotics investigations 
and drug recognition 
.. California POST, Advanced 
.. Drug Recognition Expert Course 
.. Drug Recognition Instructor』s Course 
.. CPR 
Chapter 10: Legal and Law Enforcement 
221 

JANET BERENDS 
5678 North Avenue .. Los Angeles, CA 92009 .. 619.222.9874 .. jberends@hotmail.com 
INVESTIGATOR / FRAUD & LOSS MINIMIZATION SPECIALIST 
Credit Card/Check Fraud .. Loss Aversion .. Fund Protection & Recovery .. Problem Resolution 
15-year veteran in the banking & finance industry. 
QUALIFICATIONS PROFILE 
High-performance, results-focused professional with exceptional insight and experience into the 
investigation of credit card/check fraud, implementing initiatives to minimize loss while optimizing the 
recovery and protection of funds for bank and clientele. Possess extensive experience and outstanding 
accomplishments within the banking and finance industry, delivering customer service excellence to drive 
revenues, market growth, and overall bottom-line performance. Comprehensive insight into, and full 
compliance with, Code of Banking Practice, Privacy Act, and Discrimination and Harassment. Sound 
knowledge of banking products, policies, and procedures. 
.. Investigation & Arbitration Excellence 
.. Loss & Fraud Minimization 
.. Procedural Design & Execution 
.. Research & Analytical Excellence 
.. Credit Card Fraud Prevention 
.. Guideline & Protocol Compliance 
Computer Expertise: CAPS, Control D, CICS, Vision, Microsoft Office Suite 
QUALIFICATIONS & TRAINING 
Code of Banking Practice .. Privacy Act .. Discrimination & Harassment 
.. Introduction to Legal Aspects of Banking .. Consumer Affairs & Trade Practices 
Bachelor』s Degree in Law .. Northeastern University, Massachusetts 
SELECTED CAREER HIGHLIGHTS 
Circumvented ombudsman/media involvement and averted losses through incisive investigative, 
negotiation, and arbitration competencies. Insightful in distinguishing genuine from fraudulent 
claims while executing strategic initiatives to secure successful outcomes without incident. 
.. Isolated and impeded numerous inaccurate claims for compensation against credit cards, merchant 
customers, and the bank by unscrupulous and often re-offending parties; investigated and interfaced 
with various departments/organizations to ascertain accurate occurrences; and executed strategic 
resolutions with full compliance to set guidelines and protocols. 
.. Prevented cashing of stolen checks; optimized bank』s profile with large corporate client. 
.. Five years of experience in Fraud & Forgeries Department in a banking environment; gained 
exceptional understanding into operational methodologies/protocols and the establishment and 
maintenance of profiles for suspicious customers and account transactions. 
Developed key alliances with law enforcement authorities, local community representatives, and 
cross-functional internal/external banking departments to facilitate achievement of goals and 
objectives in the prevention of fraudulent activities. 
.. Interfaced with local crime-prevention groups in the establishment and coordination of fraud profiles on 
suspicious entities, patterns, and behavior, with meticulous input into comprehensive database while 
remaining abreast of fraud activity trends. 
.. Provided pertinent credit card and other information to police to facilitate investigations and subsequent 
arrest of fraudulent credit card suspects. 
.. Collaborated with law enforcement authorities to ascertain and document associated crime statistics, 
enhancing and optimizing crime prevention within the local community. 
Continued… 
RESUME 89: BY ANNEMARIE CROSS, CPRW, CEIP, CRW, CCM 
Career Change: From bank officer to fraud investigator. 
Strategy: Highlight transferable skills and experience to 「repackage」 her in line with her new goal. 
222 
Part II: Sample Resumes for Career Changers 

RESUME 89, CONTINUED 
Chapter 10: Legal and Law Enforcement 
223 
JANET BERENDS Page 2 
Problem-solved and defused numerous customer complaints and concerns without incident, 
executing strategic customer relationship management techniques to secure client satisfaction, 
retention, and repeat business; upheld the bank』s reputation and professional profile. 
.. Arbitrated diverse cases, minimizing loss/claims through tactical investigation, sound judgment, and ability to 
devise and implement mutually acceptable solutions; renowned for expertise in resolving issues fairly, often 
being called by clients to mediate and offer advice concerning arising banking issues. 
.. Researched, advised, and arranged suitable banking products for customers unaware of best options to suit 
their needs; established rapport, trust, and recognition for banking products knowledge and expertise. 
.. Placated displeased client after they discovered double insurance premiums being deducted from their 
account over a two-year period; investigated and implemented corrective actions that successfully appeased 
and prevented customer from taking further action. 
PROFESSIONAL EXPERIENCE 
US BANKING CORPORATION 1991–Present 
National Customer Liaison Officer (1995–Present) 
Restore relationships with disgruntled customers over products/services or unresolved long-term issues to 
circumvent ombudsman involvement. Establish and maintain strategic alliances with cross-functional 
departments to facilitate speedy resolution of client complaints. Maintain scrupulous records and detailed 
accounts of customer contact, conversations, and reactions to impede possible future claims alleging 
improper handling of concerns. Minimize and reduce risks for customers and the bank by remaining current 
with credit risk procedures in order to identify trends in fraudulent activity and subsequently expedite 
necessary steps. 
.. Achieved stringent weekly targets of finalizing 24 cases requiring outstanding research, analysis, and 
resolution competencies to achieve realistic win-win outcomes, thus circumventing potential costly legal 
action. 
.. Frequently awarded Certificates of Recognition for exceeding 100% of targets. 
.. Distinguished from peers by receiving the majority of formal customer compliments for going above and 
beyond the call of duty. 
.. Entrusted by management to present induction training programs to new recruits due to extensive retail 
banking and credit card knowledge. Coaching encompassed standard protocols, role expectations, and 
methods to balance the art of customer service with diplomatic conflict resolution. 
Customer Service Officer, Head Office Contact Center (1991–1995) 
Fast-track appointment to Acting Team Leader role; supervised, trained, and mentored 30 staff to maximize 
team performance within a complex, high-pressure customer service environment. 
.. Recognized for outstanding performance, possessing a record of achievement that remains unbeaten to 
present day for exceeding call targets and selling most banking products. 
.. Enhanced and revitalized call center staff performance through provision of on-the-job training in 
product sales and customer needs analysis; crafted scripts of suggested responses to 「brick walls」 or 
rejection. Created environment that encouraged staff』s continual knowledge growth. 
.. Pioneered comprehensive list of 「dos and don』ts」 to standardize telephone protocols, improve 
workflows, and drive revenues and market growth. 
UNITED BANKERS NOMINEES 1988–1990 
Data Entry Operator—Settlements Department 
Meticulous data entry into computerized mainframe system, rapidly delivering output to achieve time-critical 
deadlines. 
.. Instrumental in capturing significant reduction in error rates, with virtual elimination of re-keying labor 
and overtime costs. 

CHAPTER 11 
Resumes for Career Changers 
Seeking Positions with Nonprofit 
Organizations 
Whether fueled by passion for a cause or the desire to give back, 
there is a trend for experienced professionals to transition to nonprofit 
organizations. To show themselves as strong candidates for 
positions with these organizations, their resumes demonstrate both 
relevant skills/experience and some less-tangible but equally important 
assets that are highly pertinent to their target organizations. 
The resumes in this chapter represent the following transitions to 
nonprofit careers: 
. Corporate administrative assistant to nonprofit 
researcher and administrator 
. Clergy to nonprofit association manager 
. Insurance sales agent to fund-raiser 
. Engineering technician to Peace Corps volunteer 
. Sales manager to town manager 
. International consultant to association manager 
. Attorney to association director 

Annette Stiles Ollry 
P.O. Box 52 .. Hagerstown, MD 21740 240.555.1815 .. aso@mindspring.com 
Profiille 
Highly committed, intelligent career professional seeking to transfer 14+ years of corporate 
operational support experience to the non-profit arena. 
Background exemplifies a proactive customer service orientation, computer proficiency, and 
exceptional written and verbal skills. 
Recognized for strong reading comprehension and editorial abilities; excellent at synthesizing 
complex information to provide concise, streamlined responses to operational issues. 
Naturally inquisitive; organized; detail oriented. 
Exemplify a blend of creative and analytical abilities, which combine efficiency with innovation to 
produce bottom-line results. 
Educattiionall Background 
BA, Interdisciplinary Studies, THE COLLEGE OF WILLIAM AND MARY, Williamsburg, VA 1998 
Scholarship recipient for a summer study abroad, England 
Knowledge of French, Spanish, German, and Italian 
MAC and PC software applications and troubleshooting 
Photography; graphics composition and layout 
Professiionall Background 
ABX GLOBAL EXPRESS, INC., Rockville, MD 1988–Present 
(Internal transfers to Richmond, Springfield, and Vienna, VA) 
Global market leader of the international air express industry serving more than 120,000 
destinations in 228 countries and territories. Acquired a breadth of diverse experience within the 
company, which attests to ability to fully utilize resources and effect results that are profitable to 
the company and beneficial to the customer. 
Positions Held 
STATION ASSISTANT / SATURDAY OPERATIONS LEAD / COURIER / AIRFREIGHT ASSISTANT 
.. Demonstrate a thorough understanding of the complexities of international shipping and 
customs regulations; recognized as a key resource for compliance issues. 
.. Implement a consultative approach in assessing delivery problems and negotiating win-win 
resolutions with customers and staff. 
.. Utilize a worldwide corporate email, telephone, and fax network to communicate with 
customers and staff in processing international shipments. 
.. Assist in coordinating and planning most economical and efficient transport for bulk freight 
shipments. 
.. Plan and execute delivery and pick-up routes for time-sensitive materials. 
.. Consistently provide a level of service that meets or exceeds customer expectations. 
RESUME 90: BY NORINE DAGLIANO, CPRW 
Career Change: From corporate administrative assistant to nonprofit researcher and administrator. 
Strategy: Identify and showcase skills in grant development and global affairs. 
226 
Part II: Sample Resumes for Career Changers 

RESUME 90, CONTINUED
Chapter 11: Nonprofit Organizations 
227 
Annetttte Sttiilles Ollllry 
240.555.1815 
aso@mindspring.com 
Page 2 
Professional Background (continued) 
Highlights 
.. Assumed responsibility for supervising Saturday courier operations, delegating assignments to 
six employees, and providing oversight for the timely arrival and departure of shipments. 
.. Made key contributions to the successful implementation of a new computerized performance 
analysis system, conducting qualitative data assessment, analyzing reports, and making 
recommendations for performance improvements. 
.. Assisted in resolving complex handling of an international shipment; identified corporate, 
customer, and regulatory needs and requirements, and identified the appropriate existing 
guidelines and procedures to be followed to achieve the goal. 
.. Set up a company-standard email tracing system for the local office. 
.. Received numerous awards for service, innovation, and safety compliance. 
RESEARCH ASSISTANT, SEARCH CORPORATION, Great Falls, VA 1985–1987 
.. Conducted research of American medical and technology companies and their products to 
provide information to international companies interested in investing in American high 
technology. 
.. Prepared comprehensive reports of findings and forwarded to client companies. 
Techniicall Skiilllls 
MS Office 
WordPerfect 
HTML 
Internet 
Working knowledge of Adobe Photoshop, Illustrator, Java, JavaScript, and UNIX 
Speciiall Intterestts 
COMPETIITIIVE HORSES,, Middletown, VA 1970–Present 
STABLE MANAGER // AMATEUR RIIDER // TRAIINER // IINSTRUCTOR (personally and professionally) 
.. Managed stable operations for five farms in and around Great Falls, including budgeting; 
inventory; and employee supervision, training, and scheduling. 
.. Served as a liaison between the owners and borders, including clarifying business policies and 
procedures to mediate management and client misunderstandings. 
.. Provided comprehensive care to the horses; assisted with veterinary care and follow-up. 
.. Established proficiency goals and training objectives for instruction; gave one-on-one riding 
lessons to youth, ages four to ten years old. 
.. Worked as an assistant and groom to riders and trainers before and during competitions. 

 7777 Altos Hill 
Spokane, WA 99201 
Tony J. Willows 
(509) 776-4560 
email: tjw@email.com 
PROFILE 
Extensive ADMINISTRATIVE and 
MANAGEMENT experience with demonstrated 
strengths in GUIDANCE and LEADERSHIP. 
Excellent presentation and communication 
skills—very good at bringing out the best 
in people. 
Highly ethical, analytical, conscientious, 
diligent, and adaptable, with a great sense of 
humor and sense of drama. 
Strong background in adult education and 
teaching, public relations, finance, and 
human resources management. 
Successful consultant and trainer. 
Proficient in program development and 
implementation. 
Skilled in research and computer technology. 
Willing to travel. 
「…interactions with people from 
diverse backgrounds and various 
ages are a definite 
advantage…sets goals, missions; 
knows how to attain them…stays 
current in methods of efficiency….」 
「…his energy, his expertise, and 
his people skills are of the highest 
caliber….」 
「…unusually bright, imaginative, 
possesses an orderly and logical 
mind, is both a critical thinker and 
curious, has excellent 
interpersonal skills, and is a 
『natural』 teacher….」 
quotes from evaluators 
「This instructor was the best 
teacher I have had…he made class 
fun and everyone understood what 
he was trying to teach….」 
「…professor was always upbeat 
and knew his material….」 
「…he is genuinely interested in the 
students』 learning…can tell he is 
doing something he enjoys, which 
makes the best teacher….」 
「Tony Willows is an excellent 
teacher, and I consider my time in 
his class invaluable….」 
quotes from students 
AREAS OF EXPERTISE 
.. Human Resources/Finance/ 
Real Estate Management 
.. Policies and Procedures Development 
and Implementation 
.. Volunteer Recruitment and Coordination 
.. Public Relations—Communication with 
Civic and Religious Leaders in Local and 
State Communities 
.. Public Speaking/Presentations—27 Years of 
Experience Presenting to Large Audiences 
.. Training Workshops—Office Personnel, 
Administrators, and Executives 
.. Teaching—Children and Adults 
.. Counseling—Premarital/Marital/Crisis/ 
Addiction Intervention/Bereavement 
.. Organist/Musician 
RESUME 91: BY JANICE SHEPHERD, CPRW, JCTC, CEIP 
Career Change: From clergy to nonprofit association manager. 
Strategy: Downplay clergy title but highlight specific areas of expertise drawn from that background. 
Add punch with pertinent, positive endorsements. 
228 
Part II: Sample Resumes for Career Changers 

RESUME 91, CONTINUED 
Tony J. Willows 
page two of two 
EDUCATION AND 
CERTIFICATIONS 
J.C.L. 
University of St. Paul 
Canon Law 
M.C.L. 
University of Ottawa 
Canon Law 
M.Ch.A. 
Catholic University of America 
Church Administration 
M.A. 
Catholic University of America 
Theology 
S.T.B. 
Catholic University of America 
Theology 
B.A. 
St. Mary』s College 
English, History, Philosophy 
CPE, Certificate 
Clinical Pastoral Education 
JCL, Licensed Canon Lawyer, 
European Civil Code 
CAREER SUMMARY 
Professor of Philosophy, 12/2001–present 
Interdisciplinary Studies Department 
Spokane Community College, Spokane, WA 
.. Instruct courses in Symbolic Logic. 
Professor of Logic and Biomedical Ethics, 1990–2001 
Arts and Sciences Department 
Albuquerque Technical Institute, Albuquerque, NM 
.. Instructed courses in Biomedical Ethics and 
Philosophy to students of diverse cultural 
backgrounds. Tailored course materials and class 
activities to the context of students』 life experiences 
and goals. Available for individual tutoring during 
and after office hours. 
Organist, ongoing 
.. Provide service music and accompany 
congregational singing and professional vocal 
soloists. Prior to and following each service, perform 
concerts of recognized organ literature. Acted as 
Curator for the Allen Digital Organ. Elected to Board 
of Directors of American Guild of Organists 
(Albuquerque Chapter). 
Pastor, 1971–1988 (retired) 
Diocese of Halls, CA 
.. Performed ministry functions, public speaking, 
counseling, training, child and adult education, staff 
hiring and supervision, building maintenance, and 
budget management. Communicated with civic and 
religious leaders in local and statewide communities. 
.. Managed and oversaw design, construction, and 
repair of all corporate real estate holdings and 
buildings through Southern California—$100 million 
responsibility. Secured financial stability and debt 
reduction through member involvement. 
Hospital Chaplain, 1990–1998 
Bon Secours–St. Francis Xavier Hospital 
.. Provided spiritual care and counseling to patients, 
family members, and hospital staff. 
Director of Recruitment, 1981–1984 
.. Supervised recruitment and training of candidates 
for religious leadership. 
Judicial Vicar and Presiding Judge, 1973–1984 
.. Supervised and managed operations of judicial 
branch of Diocese of Charleston. 
Chairperson, Personnel Commission, 1977–1978 
.. Advised CEO in placement of executive personnel. 
Chapter 11: Nonprofit Organizations 
229 

RESUME 92: BY CHERYL ANN HARLAND, CPRW, JCTC 
Career Change: From insurance sales agent to fund-raiser. 
Strategy: Bring earlier (relevant) experience to the forefront; highlight political and fund-raising 
connections. 
230 
Part II: Sample Resumes for Career Changers 
Joyce Melbourne, M.Ed. 
11 Field Creek Court .. Houston, Texas 77090 .. Home (281) 681-1235 .. Mobile (281) 818-6754 
email: jmelbourne@sbcglobal.net 
DIRECTOR OF PROGRAM DEVELOPMENT / FUND-RAISING EXPERT 
Extensive Qualifications Within Higher Education Environments 
Well qualified human services professional with 20 years of experience in program development, grant and proposal 
development, fund raising (federal, state, corporate, individual, alumni), and departmental management. Successful 
in the startup, management, and coordination of special services programs, family therapy operations, and political 
campaigns. Core competencies include 
.. Fund-raising Operations .. Program Development & Management 
.. Public/Community Relations .. Clinical & Business Data Analysis 
.. Volunteer Recruitment & Staffing .. Clinical Service Operations 
.. Budget Development & Administration .. Client/Program Advocacy 
Nominated 「Professional Woman of the Year,」 University of South Carolina. 
Coordinated Fund-raising and Special Events for Democratic Senator Heyward E. McDonald』s Campaign. 
Served as Republican Delegate to Former Governor George Bush. 
Active Member of the Texas Federation of Republican Women. 
PROFESSIONAL EXPERIENCE 
UNIVERSITY OF SOUTH CAROLINA, Columbia, South Carolina 1978–1984 
Director of Special Programs 
Recruited by the President of the University to spearhead the development of all special services programs for 
students with special needs. Assumed full leadership responsibility for program development to include research, 
grant and proposal development, staffing, volunteer recruitment, fund raising, budgeting, and political and 
community relations. 
Identified federal programs and lobbied in South Carolina, Georgia, and Washington, D.C., to gain support from 
the federal and state governments. Presented educational programs to faculty, staff, and the local community to 
expand funding sources and enhance public awareness. Authored and submitted grant proposals; secured funding 
through political, business, community, charitable, and civic associations. Pioneered the nation』s first special-needs 
program for a particular target group. Successfully raised more than $1 million. 
FAMILY THERAPY ASSOCIATES, Columbia, South Carolina 1984–1996 
Founder/General Manager 
Established and built a well-respected family services practice from the ground floor. Full P&L and management 
responsibility for business development, program and service development, individual and group counseling, billing, 
marketing, and public/community relations. Cultivated a high-profile clientele in South Carolina and a large 
referral network of influential politicians in Washington, D.C. 

RESUME 92, CONTINUED 
Joyce Melbourne, M.Ed. Page Two 
PROFESSIONAL EXPERIENCE (Continued) 
HARPER INSURANCE AGENCY, Columbia, South Carolina 1984–1996 
Director of Marketing/Partner 
Challenged by this commercial insurance agency to expand existing operations to include the startup and 
development of a life, health, and disability program. Led the evaluation and computerization of agency operations. 
Built a large network of insurance products, recruited and trained staff, and built a highly successful new division. 
Ranked within the 「Top 12 Agents Nationwide」 for Standard Life Insurance Company. 
INDEPENDENT INSURANCE AGENT, Houston, Texas 1997–Present 
Market/sell commercial insurance and employee benefits to businesses. Evaluate client needs, research appropriate 
products and/or services, and manage sales presentations. Services address gifting, wealth creation and preservation, 
and estate planning. 
Earlier career as a Rehabilitation Counselor for the South Carolina Department of Vocational 
Rehabilitation, Columbia, South Carolina (1971–1974), and a Substitute Teacher for the Searcy 
Independent School District, Searcy, Arkansas (1974–1978). 
EDUCATION & PROFESSIONAL CREDENTIALS 
University of South Carolina, Columbia, South Carolina, M.Ed., Rehabilitation Counseling—1976 
Erskine College, Due West, South Carolina, BS, Psychology—1971 
American Association of Marriage & Family Therapy, (AAMFT), Washington, D.C., Clinical Certification—1986 
Society of Neuro-Linguistic Programming, Tampa, Florida, Business Applications Certification—1988 
Licensed Insurance Agent, State of Texas & South Carolina 
Life Underwriter Training Council Fellows (LUTCF), Houston, Texas—2000 
Chapter 11: Nonprofit Organizations 
231 

Mark Kejanian 
6 Wentworth Drive 
Middleton, MA 01949 
(978) 372-7779 mkej@yahoo.com 
PEACE CORPS / SOCIAL ACTION / NGO OR INTERNATIONAL ASSISTANCE PROGRAMS 
Experienced, highly motivated engineer with a strong desire to help people and make a difference. 
Combine social action with engineering and management skills to support sustainable projects in 
developing countries. Ability to create and manage programs that generate a focused commitment to 
measurable results. Successfully built relationships, established effective interaction among diverse 
communities, and developed a high degree of mutual loyalty and trust at all levels. Socially active, 
interacting directly to help people function the best that they can in their environment. An excellent 
record of positive outcomes and attention to cost with sensitivity to the complexities in meeting the needs 
of multiple constituencies. Recognized talent in balancing conflicting priorities and creating a clear 
direction to improve people』s lives. Qualified by: 
.. Direct Service .. Program Planning/Implementation 
.. Operations Management .. Community Outreach 
.. Client Advocacy .. Needs Assessment 
.. Communication 
.. ESL Training 
.. Community Resources Integration 
.. Alliance and Team Building 
SUMMARY OF ACCOMPLISHMENTS 
.. Collaborated on major engineering contributions for the development of products in medical 
instrumentation, surgical technology, and genome research. 
.. Awarded six patents. 
.. Managed numerous multi-discipline technical teams challenged to create state-of-the-art products 
with fixed budgets and critical schedules. 
.. Applied engineering skills pro bono to several municipal projects involving facilities 
construction, qualification of vendors, lobbying for funding, site selection, and project oversight. 
.. Provided ongoing assistance to immigrant co-workers and their families with immigration 
assistance administration, ESL and GED prep training, house hunting, and home-construction 
projects. 
.. Assisted family business in managing environmental compliance. 
.. Assisted Tanzanian students via the Internet in obtaining books and other materials for a local 
college, developed Internet content material for a Tanzanian-owned tour company, and tutored 
students in computer use and Internet search skills. 
.. Taught beginning through advanced snowboarding techniques to children and adults, 22 hours 
per week during the winter. 
.. Provided help and inspiration over many years to a person afflicted with Muscular Dystrophy. 
RESUME 93: BY JUDIT PRICE, MS, CDFI, IJCTC, CCM 
Career Change: From engineering technician to Peace Corps volunteer. 
Strategy: Emphasize public-service activities that have been largely voluntary but are substantial and 
relevant. 
232 
Part II: Sample Resumes for Career Changers 

RESUME 93, CONTINUED
Chapter 11: Nonprofit Organizations 
233 
Mark Kejanian Page 2 
PROFESSIONAL EXPERIENCE 
Farmington Technologies, Dover, MA 2001–Present 
Project Manager 
Responsible for managing the mechanical/optical development of an advanced technology compact lasermarker 
system. Additional responsibility for delivery of custom-design solutions for laser scanner 
systems. 
Dorchester Products, Medfield, MA 1997–2001 
Manufacturing Engineering/Facilities Manager 
Responsible for product design transitioning to manufacturing, budgeting, tooling, supplies, and facilities 
maintenance for a metal-fabrication job shop that manufactures made-to-order retail display fixtures. 
Managed 7 professionals and staff. 
American Controls, Newbury, MA 1995–1997 
Product Development Engineer 
Responsible for integrating mechanical and industrial airflow control systems and clean-room HVAC 
valves for critical environments (e.g., temperature, moisture, cleanliness). 
TKG, Franklin, NH 1994–1995 
Principal Mechanical/Industrial Design Engineer 
Collaborated on a multidisciplinary engineering team to develop affordable electronic fingerprintacquisition 
technology. 
International Transfer Technologies, Billerica, MA 1991–1994 
Mechanical/Industrial Design Engineer 
Design engineer developing 3-D laparoscopic technology for increased surgical accuracy. 
Museum of Arts and Science, Beijing, China 1990–1991 
Mechanical Engineer 
Contract position designing 31 unique interactive museum displays to exhibit scientific principles. The 
project was completed on time and within budget. 
EDUCATION 
MS, Finance—Boston University, Boston, MA 
BS, Mechanical Engineering—University of Michigan, Ann Arbor, MI 
Entrepreneurship and Intrapreneurship Program—Worcester Polytechnic Institute, Worcester, MA 
Fine Arts Studies—New Boston School of Arts, Boston, MA 
Alternative Energy Opportunities Forum, Lowell, MA 

FRED ANDERSON 
89 Lawrence Street .. North Granby, CT 00000 .. (860) 595-2091 .. fredanderson@aol.com 
TOWN MANAGER 
Over 10 years of leadership experience in town government as an elected chief administrative and fiscal officer. 
Key contributor impacting operational, budgetary, staffing, and resource needs throughout the municipality. 
Extensive human resources and public speaking background. Effective communicator and team builder with 
planning, organizational, and negotiation strengths, as well as the ability to lead, reach consensus, establish goals, 
and attain results. Additional business management experience in the private sector. Competencies include 
.. Management/Administration .. Public/Private Sector Alliances 
.. Fiscal Management/Budgeting .. Economic Development 
.. Project/Program Management .. Staff Development/Empowerment 
PROFESSIONAL QUALIFICATIONS 
TOWN OF NORTH GRANBY, North Granby, CT 1993 to Present 
SELECTMAN (part-time elected position) 
Administration/Management—Proactive executive providing strategic planning and leadership direction to 
diverse municipal departments as one of 3 elected board members governing the Town of North Granby. As 
board member, direct multiple open town meetings, develop and oversee $10 million budget, and administer 
various projects. Experience includes chairing Board of Selectmen for 3 years. Serve as a Police Commissioner. 
Human Resources—Authority for recruitment, promotion, and supervision of town administrator and 10 
department heads with up to 214 full- and part-time staff, as well as Department of Public Works and Police 
Department. Personnel functions also encompass recruitment, contract negotiations, benefits administration, 
employee relations, and policy development and implementation. 
Economic Development—Support strong public/private partnership toward diversified growth and prosperity. 
Source and negotiate with businesses, as well as secure agreements to retain and attract new businesses. 
Develop financial vehicles for public improvements. 
Regulatory Affairs—Develop and manage relationships, as well as advocate for municipal affairs, with federal 
and state regulatory agencies, local business executives, congressional members, and other legislators. 
Public/Community Relations—Instrumental in enhancing Town』s image and building consensus with all 
boards. Active participant in numerous annual community events; act as spokesperson with the media. 
Contributions 
.. Turned around employee morale and productivity, instituted training and employee recognition programs, 
and fostered interdepartmental cooperation, creating a positive work environment while restoring 
accountability and confidence in the administration. Municipality is recognized for having the 「most 
responsive and best-managed administration statewide.」 
.. Leader in the execution of several town revitalization projects following failed attempts by prior boards: 
- $2.9 million renovations to Town Hall, Senior Center, and Council on Aging 
- $5 million public safety complex 
- $1.3 million public library project with state library grant of $200,000 
- $15 million sewer project with more than $5 million secured in federal grant funding 
.. Personally negotiated Tax Incentive Financing (TIF) Agreements to retain and attract businesses. 
.. Effectively negotiated with the presidents of local companies to relocate their businesses back to North 
Granby. Results led to construction of new manufacturing facility for 4 companies employing 550 people 
and an agreement to expand employee base. 
.. Spearheaded search for new providers and negotiated improved employee benefits program while avoiding 
any rate increase. 
RESUME 94: BY LOUISE GARVER, CPRW, CMP, JCTC, CEIP, MCDP 
Career Change: From sales manager to town manager. 
Strategy: Focus on his 10 years of municipal leadership experience and accomplishments rather than 
his 「real」 job as a district sales manager. 
234 
Part II: Sample Resumes for Career Changers 

RESUME 94, CONTINUED
Chapter 11: Nonprofit Organizations 
235 
FRED ANDERSON – Page 2 
BUSINESS MANAGEMENT EXPERIENCE 
MONROE & COMPANY, New York, NY 1992 to present 
(Global multibillion-dollar manufacturer) 
District Manager 1999 to present 
Account Manager 1993 to 1999 
Promoted to develop business plan and manage $23 million district that extends from the Northeast to 
Florida. Supervise 5 broker sales organizations. 
Manage budgets; oversee and motivate the sales team; deliver sales presentations; and provide training on 
sales strategies, product knowledge, marketing programs, and administrative policies/procedures. 
Develop and implement sales and marketing programs. Interface with executives of multimillion-dollar 
corporations. Manage $3 million annual marketing/advertising budget, providing support to major customers. 
Contributions 
.. Implemented successful sales/marketing programs that contributed to the district』s growth and exceeded 
sales plan during last two trimesters in 2003 despite declining sales trend company-wide. 
.. Single-handedly transitioned the district from a direct sales force to a successful food broker network; 
efforts represent an entirely new direction for the company. 
.. Elected to the Leadership Club in 1999 for consistently ranking among the top 10% in overall sales 
performance throughout company. 
.. Renegotiated marketing programs with major customers that increased sales and profits while achieving 
acceptable dollar spends. 
.. Succeeded in securing new authorizations and expanding existing accounts while opening key accounts 
generating substantial business volume. 
EDUCATION / PROFESSIONAL DEVELOPMENT 
BENTLEY COLLEGE, Bentley, VT 
M.B.A., Finance, 1999 
B.S., Business Administration, 1995 
Additional: Several seminars on municipal administration sponsored by Connecticut Municipal Association and 
Selectmen』s Association 
COMMUNITY AFFILIATIONS / LEADERSHIP 
Selectmen』s Association 
Vice President, North Granby Rotary Club 
Chairman, Conservation Commission 

 MONIQUE OUTREMOUNT 
6821 rue Agincourt 
Orleans, Ontario, Canada K1P 4R9 
Tel.: 613 286-9648 (day) / 286-6735 (evening) 
Fax: 613 286-3370 
mfco@internet.ca 
「Integrity, purpose, and the right to opportunity」 
Dedicated professional committed to strengthening institutional capacity to design and implement policies 
and programs that reflect the needs, interests, and aspirations of the poor and marginalized groups in 
developing countries. More than 20 years of experience providing strategic direction and optimizing 
organisational and human resources. Highly effective working within international environments. 
Specialized in good governance, social responsibility, poverty reduction, and gender equality. Skilled 
cross-cultural negotiator with excellent interpersonal, problem-solving, and communication skills in 
French, English, and Spanish. Additional capabilities include 
.. .. 
.. .. 
.. 
.. 
.. 
.. 
.. 
.. 
.. .. 
Leadership & Team Management Civil Society & Government Linkages 
Strategic Planning Community Development & Outreach 
Policy Analysis & Development 
Social Auditing, Reporting & Accounting 
Coaching 
Capacity Building & Institutional Strengthening 
Gender Mainstreaming 
Facilitation 
Program/Project Design, Implementation, 
Monitoring & Evaluation 
Results-based Management & Outcome 
Mapping 
PROFESSIONAL ACCOMPLISHMENTS 
.. Championed improved access to and use of social services for the poor through $6M capacity 
development initiative in social communication (CIDA—Pakistan). 
.. Set strategic direction for $5.5M capacity-building project to mainstream gender equality considerations 
in the policies and programs of the Government of Bangladesh and sectors of civil society. 
.. Implemented complex analytical needs assessment of CIDA/partners』 capacity to integrate gender 
equality considerations within 20 new/ongoing projects through review of concept papers, PADs, PIPs, 
AWPs, and RBM frameworks. (The Commonwealth Caribbean/Canada). 
.. Designed evaluation methodology/survey instruments to analyse perceptions for Inter-American 
Development Bank (IDB). Results utilised to revise gender training program. 
.. Designed methodology and led impact evaluation of a rural water supply and sanitation project. 
.. Led review of South American and Central American Gender Equity funds evaluating institutional 
development, HRD, sustainability, and gender equality strategies. 
.. Set organisational policy direction impacting overall management of firm, human/financial 
administration, implementation of all assignments, and launch of corporate marketing plans. 
EMPLOYMENT HISTORY 
MFCO Consulting, Inc., 2002–Present 
President/Management & International Development Consultant 
Colabour International, 1997–2002 
Vice-President, Social Development Group and Corporate Marketing, 1999–2002 
Project Manager/Gender Equality and Institutional Specialist, 1997–1999 
- 1 - 
RESUME 95: BY GEORGE DUTCH, CMF, CCM, JCTC 
Career Change: From international consultant to association manager. 
Strategy: Highlight her relevant professional accomplishments while clearly conveying her passion and 
commitment to nonprofit causes. 
236 
Part II: Sample Resumes for Career Changers 

RESUME 95, CONTINUED
Chapter 11: Nonprofit Organizations 
237 
- 2 - 
t 
, 
Service-Growth Consultants, 1993–1995 
Management Consultant 
WATCH International Centre, 1990–1992 
Execu ive Director, 1991..1992 
Management Coordinator, 1990–1991 
Conference Board of Canada, 1988–1990 
Corporate Secretary 1989–1990 
Development Manager, 1988–1989 
Berlitz Language Centers, 1976–1988 
Director, 1979–1988 
Language Instructor, 1976–1979 
BOARDS OF DIRECTORS 
Canadian Association of International Development Consultants, 1998–2000 
Canadian Council for International Cooperation, 1990–1992 
WATCH International Centre, 1989–1990 
PROFESSIONAL AFFILIATIONS 
Canadian Association of Management Consultants 
Ethics Practitioners』 Association of Canada 
Association for Women』s Rights in Development (AWID) 
Society for International Development 
EDUCATION/PROFESSIONAL DEVELOPMENT 
Master of Business Administration (1998) 
University of Ottawa, Ottawa, ON 
International Strategy Certificate (1997) 
ecole Superieure de Commerce, Reims, France 
Bachelor of Social Science—Political Science (1979) 
University of Ottawa, Ottawa, ON 
Various specialized training modules: Corporate Director Certificate (Schulich School of Business); 
Social/Ethics Auditing, Reporting & Accounting, (EthicScan); Organisational Effec iveness (Universalia); 
Outcome Mapping (IDRC); Results-Based Management Training (CIDA); Social Gender Analysis Training 
(CIDA); Project Management Certification (Bates Project Management, Inc.); Media Training (Conference 
Board of Canada) 
t 
PRESENTATIONS/PUBLICATIONS 
Violence Against Women: A Human Rights & Development Issue—OECD DAC/WID Working 
Group (1993) 
Human Rights and Cultural Pluralism from a Gender Perspective—Canadian Foreign Service (1993) 
Women』s Rights as Human Rights—Presentation to Ford Foundation (1993) 
Canadian Council for International Co-operation—Position paper to Foreign Affairs Parliamentary 
Committee 
EXPERIENCE IN & KNOWLEDGE OF DEVELOPING COUNTRIES 
Commonwealth Caribbean, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Bolivia, 
Brazil, Colombia, Ecuador, Paraguay, Peru, Rwanda, Tanzania, Zimbabwe, Bangladesh, Pakistan, and 
Vietnam. 

Joseph M. Ramirez, Sr. 
825 West Jackson #215 .. Chicago, Illinois 60661 
ramirezlawoffice@aol.com Home: 312-466-5321 .. Cell: 312-606-1112 
EXECUTIVE DIRECTOR 
.. Proactive legal professional with 25+ years of day-to-day and strategic experience in entrepreneurial, public service, 
advertising, and general management positions. Accomplished public speaker with early acting career in local markets. 
.. Strong desire to transition a 「gift of persuasion」 and 30-year passion for motorcycles into a career building 
membership for the Indian Riders Group. Avid motorcycle enthusiast averaging 6,000–8,000 miles each year. 
.. Background working with boards of directors, fund-raising committees, legal teams, and a diverse public to ensure 
actions reflect organizational values and goals. Experience managing budgets up to $16 million. 
.. Technical skills include Microsoft Word and Excel and knowledge of records/membership database management. 
Notable Skills: 
Start-up Ventures 
Fund-raising Efforts 
Media Relations 
Public Outreach 
Alliance Development 
Organizational Development 
Long-Range Planning 
Strategic Planning/Leadership 
Board of Directors Interface 
Analytical/Financial Analysis 
Customer-Driven Management 
P&L Management 
Budget Management 
Advertising Production 
Persuasive Selling 
Customer Loyalty 
CAREER PATH 
LAW OFFICE OF JOSEPH M. RAMIREZ, SR., Chicago, Illinois 1989–Present 
Principal 
Hold full P&L responsibility and manage strategic administration of day-to-day operations while practicing law as 
a Criminal Defense Attorney. Handle family law, real property law, collections, Uniform Commercial Code issues, 
and bankruptcy cases. Supervise a three-member administrative team. 
.. Increased revenue 10–15% year-over-year, with 75% of business built on referrals. Began business by relying on 
court appointments and quickly developed private clientele. 
FRONT-TIER CORPORATION, Omaha, Nebraska 1988–1989 
General Counsel/Board Secretary 
Led four-member legal team and held strategic responsibility for legal business concerns of time-share 
property/resort property corporation. Managed securities regulation, taxation, employee benefits, termination issues, 
real property concerns, and other corporate issues. 
.. Reported to six-member Board of Directors and served as Board Secretary. 
WOODBURY COUNTY, IOWA, Sioux City, IA 1987–1988 
Interim County Attorney (7/88–11/88) 
Managed $16 million budget and directed staff of ten attorneys and eight support/clerical personnel. Continued to 
maintain heavy caseload of trial work while advising various county entities on legal matters. Prepared and drafted 
legal documents pertinent to county suits. 
.. Selected from a pool of five applicants to serve out term of former County Attorney. 
Assistant County Attorney (8/87–7/88) 
Conducted in-depth research and prepared/drafted legal documents (motions, orders, and trial briefs) for felony 
prosecutions. Maintained heavy caseload with concomitant plea negotiations and other necessary tasks. 
.. Elevated status of position and office by prosecuting the first Class A felony in the county. 
Page 1 of 2 
RESUME 96: BY MARCY JOHNSON, NCRW, CPRW, CEIP 
Career Change: From attorney to association director. 
Strategy: Pull out accomplishments directly related to the position of executive director of a motorcycle 
association. 
238 
Part II: Sample Resumes for Career Changers 

RESUME 96, CONTINUED
Chapter 11: Nonprofit Organizations 
239 
Joseph M. Ramirez, Sr. Page 2 of 2 
CAREER PATH (continued) 
825 West Jackson #215 .. Chicago, Illinois 60661 .. ramirezlawoffice@aol.com .. Phone: 312-606-1112 
LAW OFFICES OF BAKER AND RAMIREZ, Des Moines, Iowa 1986–1987 
Partner 
Managed administrative and financial duties, including case and status updating. Represented clients in areas of 
family law, real property law, collections, and bankruptcy. Participated in court-appointed public service work. 
UNION COUNTY, Cresco, Iowa 1984–1985 
Assistant County Attorney 
Managed a heavy caseload to provide legal counsel to county residents. Supervised a four-member administrative 
support team. 
EARLY CAREER 
TRIAD STUDIOS INCORPORATED, Omaha, Nebraska 
Advertising Promotion 
Hired as a method actor for TV and radio commercials. Negotiated advertising contracts with small- to large-size 
companies, including Radio Shack, Bankers Trust, and Aetna. Prepared and presented promotional advertising copy. 
.. Won 11 Addie Acting Awards for interpretations of various characters. Played a key role in winning two 
additional Addie Awards for the company. 
EDUCATION 
DRAKE UNIVERSITY, Des Moines, IA 
Doctor of Jurisprudence, Drake School of Law—1982 
Bachelor of Arts, History & Political Science—1979 
LEADERSHIP / MEMBERSHIPS 
Memberships: 
Illinois Bar Association 
American Bar Association 
Alpha Kappa Gamma Law Fraternity 
Veterans of Foreign Wars 
Leadership: 
Boy Scouts of America: 
Steering Committee, Mid-Iowa Council 1998–1999 
Eagle Scout Leader / Scoutmaster, Boy Scouts of America 1986–2001 
Fund-raising Committee 1996–2001 
(Solicited $40,000–$50,000 annually for Camp Mitigua) 
Eagle Scout Aeronautical Achievement Committee 
(Raised $210,000–best year in history) 

CHAPTER 12 
Resumes for Senior Executives 
Seeking Lower-Level Business 
Positions 
The typical career progression is upward, from one position to a 
more challenging and responsible role. But sometimes, for a variety 
of reasons, business leaders who have reached the top decide to step 
back just a bit. They want to be involved in important business 
challenges but prefer not hold the most senior role in the company. 
Just as with other career-changer resumes, the key is to highlight 
just those skills and achievements that relate to the current goal 
without distracting or overwhelming the reader with career information 
that might be true but is not relevant at this career stage. 
The example transitions in this chapter include the following: 
. Senior manager to mechanic 
. IT manager to hands-on technologist 
. Company president to sales/operations manager 
. CEO to marketing manager 
. CEO to human resources executive 

TOM W. MURRAY 
301-555-5616 103 Mason Place .. Cascade, MD 21719 twmurray@aol.com 
PROFILE 
.. High-energy self-starter with a broad scope of experience in the manufacturing, purchasing, product 
development, and quality inspection of electromechanical and electronic devices. 
.. Committed to the continuous improvement process, with total team participation. 
.. Proven ability to meet all delivery, quality, and cost-savings objectives. 
.. Exceptional interpersonal skills; diplomatic and effective with customers, managers, and production teams. 
.. Detail oriented; competent in managing paperwork and written communication. 
.. Strong mechanical aptitude. 
.. Computer proficient with Word, Excel, and PowerPoint. 
PROFESSIONAL EXPERIENCE 
Electronics Corporation, Frederick, MD 1975–2000 
Completed a successful career with a world leader in the design, manufacturing, marketing, and sales of power 
protection, thermal sensing, and electronic packaging products. Strong record of achievement in the following areas: 
Technical & Mechanical Applications 
.. Developed an expertise in reading and interpreting blueprints and technical drawings. 
.. Established a CNC department, showing comprehensive knowledge of machine setup, operation, and SPC. 
.. Implemented a completely automatic assembly line that produced 30K subminiature thermostat units daily. 
.. Developed and implemented a scheduled preventative maintenance program that reduced breakdowns 
and improved equipment longevity. 
.. Led teams operating injection-molding machines, die-casting and screw machines, cut-off and band saws, 
vertical milling machines, vertical CNC machining centers, lathes, and high-speed drill presses. 
Quality Assurance 
.. Skilled in the use of all precision-measuring instruments, including calipers, micrometers, and dial indicators. 
.. Monitored manufacturing processes and tested products for compliance with industry specifications; 
proficient in using SPC methods for process control. 
.. Involved in ISO 9001 certification process for Thermal Products Group Division; qualified as ISO auditor. 
Inventory & People Management 
.. Planned and scheduled people and materials; shortened product flow distance through the manufacturing 
areas by more than 55%. 
.. Converted a manual MRP system to a fully automated system; directed the installation of MAPICS/DB. 
.. Excelled in organizing and coaching personnel to work effectively in teams. 
.. Oversaw team operations in Manufacturing Engineering, Facilities Engineering, Purchasing, Materials, 
Scheduling, and Shipping & Receiving. 
.. Diagnosed and rectified production needs and problems. 
Purchasing 
.. More than 15 years of experience managing supplier relations, purchasing, cost control, and supplier 
quality; directed a +95% improvement in OTD. 
.. Developed a total working knowledge of indented bill of materials as well as shop-floor routings. 
.. Managed the bid process for all purchased materials/components, tooling orders, and MRO supplies; 
established a vendor rating system; negotiated contracts. 
.. Worked with engineering and QA to develop sources and track national/international marketing trends. 
.. Dealt in various commodities such as stampings, turned assemblies, molded plastics, magnets, die-cast 
components, and electronics components. 
MECHANICAL HOBBY 
Build custom Harley-Davidson motorcycles. 
RESUME 97: BY NORINE DAGLIANO, CPRW 
Career Change: From senior manager to mechanic. 
Strategy: Use a skills-based format and delete his high-powered job title. 
242 
Part II: Sample Resumes for Career Changers 

RESUME 98: BY KIM LITTLE, JCTC 
Career Change: From IT manager to hands-on technologist. 
Strategy: Emphasize strong technical experience and omit mention of senior-level leadership activities. 
Chapter 12: Senior Executives Seeking Lower-Level Positions 
243 
SASHA SAMPSON 1699 Hillsdale, San Jose, CA 95124 
Ph: 408.333.2221 .. Cell: 408.999.2221 
email: sasha@tech.net 
SOFTWARE ENGINEER 
.. 
.. 
.. 
.. 
.. 
.. 
.. 
.. 
.. 
.. 
.. 
.. 
.. 
.. 
.. 
Hands-on project-management and software-development strengths. 
Solid record of contributions to project success, business growth, and technology advancement. 
Reputation for strong work ethic, commitment to customers, industry knowledge, and ability to thrive 
in challenging situations. 
SALES & TECHNICAL EXPERTISE 
Relationship Building 
Customer Service / Support 
Technical Troubleshooting 
Project Development 
Startup / Turnaround 
IT Needs Assessment 
IT Infrastructure Development 
Systems Implementation 
Vendor Relations / Negotiations 
Technical Training 
System Security / Disaster Planning 
Productivity Improvement 
CAREER & ACHIEVEMENT SUMMARY 
ALPHORIM, INC.—Santa Clara, CA 
(Startup technology company engaged in providing proprietary hardware/software solutions with capacity 
to deliver voice, data, and video over DSL, PONs, and regular POTs circuits) 
MANAGER, INFORMATION TECHNOLOGY (2001 to Present) 
Overview: Initially hired as company』s sole IT staff member with responsibility for establishing internal 
24×7 IT infrastructure to support community of more than 120 local/remote users over a 2-year period. 
Specifically responsible for all networking, data storage, remote access, and telephony operations, as 
well as installations, maintenance and upgrades, budgeting, purchasing, and negotiations for services 
and equipment. Charged with creating stable and scalable environment while maintaining low costs 
without compromising quality. Upgraded and maintained Windows networking and UNIX environments; 
ensured 100% backup of information; selected vendor for off-site storage; oversaw internal voice, data, 
and support contracts; and served as key contact for all software/hardware purchasing. Provided 
technical leadership, technical troubleshooting, and performance improvement for all IT operations. 
Assumed greater responsibilities as company grew from initial staff of 20 to more than 120 employees. 
Key Projects & Contributions 
.. Successfully led move of entire IT infrastructure, including servers, networking, and telephony 
over single weekend with successful 「opening」 by start of business Monday. 
.. Captured significant telecommunication savings by selecting outsourced VOIP phone system 
with contract that included equipment, training, installation, and PRI circuits for 120+ users (initially 
50, grew to 120). Consolidated bandwidth, local, and long-distance expenses. 
.. Consistently boosted system functionality and performance by upgrading backup system and 
implementing VPN (and enhancing when necessary). Performed ongoing monitoring of network and 
firewall, and closed performance issues with Network Appliance Filers. 
.. Delivered $1,000 monthly savings while improving support and overhead by 
researching/selecting new phone system for customer service group. 
.. Saved more than $100K in IT equipment purchases in 2003 (recognized as 「one of the lowestspending 
departments in the company」). 
.. Sustained cost-effective IT operations by cultivating excellent vendor relationships, expertly 
negotiating pricing, and utilizing alternative technologies to solve problems. 
.. Impacted profitability results by hiring one Desktop Support Administrator to support all IT efforts; 
work in tandem to ensure smooth operations and high productivity despite rapid growth of company. 
.. Enhanced overall IT operations and productivity by authoring and implementing formal security 
usage (policy and procedures) and IT disaster recovery plan. 

SASHA SAMPSON Ph: 408.333.2221 .. Cell: 408.999.2221 
email: sasha@tech.net 
JOURNEY TECH—Santa Clara, CA 
(Technology company engaged in bringing video to home market via broadband [DSL] connection using 
proprietary hardware and video compression software) 
SENIOR LAN ADMINISTRATOR (2000 to 2001) 
Overview: Charged with managing network and client workstations and administering internal functions 
including email, adds, moves, and changes for voice and data operations. Supported users and managed 
backups and VPN usage. Provided research for new equipment, led purchasing decisions, and performed 
general system administration of all Windows NT and 2000 servers. Note: Company was not able to 
generate profits and closed shortly after launching. 
Key Projects & Contributions 
.. Introduced productivity improvements, including testing and documentation of bug-tracking 
system (DreamApps) and ERM (FirstWave). 
.. Facilitated user training on several technology applications, including new bug-tracking system. 
SOLUTION CENTRAL—San Mateo, CA 
(Startup web portal company; initial products included a database of technical training courses) 
SITE ADMINISTRATOR (1999 to 2000) 
Overview: Accountable for all systems administration and desktop support of Windows NT Network for 
ecommerce portal; essentially functioned as Information Architect. Assisted development staff with 
transfer of data to production environment and provided ongoing maintenance and troubleshooting. 
.. Reduced monthly expenses by leading transition from company mail with external hosting to 
in-house Exchange 5.5 within one week (including all setup and user training). 
.. Managed site transfer from in-house servers to off-site servers. Created duplicate set of servers 
in-house that matched that of hosted production site and led staging/test area for code. 
.. Improved security by managing company firewall; halted unauthorized network infiltration. 
NEW YORK UNIVERSITY—New York, NY 
PROGRAMMER ANALYST (1997 to 1999) 
Overview: Hired to support email and dial-up accounts for 10,000 end-users; quickly earned promotion to 
Programmer Analyst. Authored technical notes and procedure documents related to changes in network 
architecture, services, and software. Monitored system logs and backups. Performed troubleshooting for 
campus-wide networking and SMTP issues as well as individual accounts. 
.. Developed numerous well-received classes, including 「You, Your Computer, and the Internet,」 
「E-mail Tips and Tricks for Windows 95/98,」 「Advanced Eudora Tips and Tricks for Windows 95/98,」 
and 「Linux Dial-in Pitfalls: How to Avoid Them.」 
.. Generated high levels of productivity for staff of 13; trained new network operations staff 
members in troubleshooting methods and customer service while fielding all escalated calls. 
.. Designed and implemented ACD system to help route calls and generate reports related to hosted 
website that held training materials, scheduling, and software downloads. 
EDUCATION & CERTIFICATION 
BA, English Literature—New York University, New York, NY 
UNIX Systems Administration Certification, valid through 2006—U.C. Extension 
Numerous seminars, including USENIX and technical writing and editing 
RESUME 98, CONTINUED 
244 
Part II: Sample Resumes for Career Changers 

RESUME 99: BY LOUISE KURSMARK, MRW, CPRW, JCTC, CEIP, CCM 
RYAN EDISON Home 781-944-1063 .. Mobile 781-709-2401 
292 Pearl Street, Reading, MA 01867 
ryan_edison@verizon.net 
Sales & Operations Management Professional 
Invigorating Growth .. Improving Performance .. Surpassing Expectations 
Strategic and tactical leader of both sales and operations, with a track record of consistent growth, continuous 
improvement, and turnaround leadership. Effective manager of sales organizations, production teams, and key 
business initiatives, combining customer and process focus with authentic leadership style that creates a 
collaborative teamwork environment. 
Sales Qualifications: Consultative/needs-based/solution sales expert. Repeatedly satisfied customers by 
developing solutions that save time, cut costs, and ensure consistent quality. Restored dormant accounts and 
gained preferred/exclusive provider status. Drove rapid sales growth. 
Operations Expertise: Leader in introducing technologies, methodologies, and processes that streamline 
operations and achieve stringent quality, production, and profit goals. TQM/Production Cells/Quality 
Manuals/Performance Incentive Plans/Team Building/Cost Control. 
Experience and Achievements 
EASTERN RUBBER & PLASTICS, Lynn, MA 2001–Present 
Distributor of industrial rubber products to MRO buyers in multiple diverse industries 
BRANCH MANAGER, SOUTHERN NEW HAMPSHIRE, 2002–Present 
Provided turnaround leadership for faltering branch suffering sliding revenues and 7 years of 
unprofitable performance. Developed and executed strategic plan for rapid improvement and sales growth. 
Scope of responsibility is diverse and includes all operations as well as sales and business development for 
$1M+ branch. Hire, train, and manage sales associates in target markets; train and manage warehouse 
employees in compliance with company ISO 9002 procedures. 
.. Rejuvenated sales performance: Grew sales 30% in one year and was the only company branch to 
achieve sales growth in 2003. 
.. Successfully launched OEM sales for the company and grew to 20% of branch revenues. Secured the 
company』s first OEM account ($50K annual sales) and created the operational and administrative 
processes for efficient management of this line of business. 
.. Transformed 「order taking」 to needs-based consultative selling/customer problem-solving that resulted in 
key wins with new and existing customers: 
– Became preferred supplier to a key target account and grew that business from zero to $20K. 
– Converted a product trial to $10K in new business with annual savings of $10K to the customer. 
– Rebuilt relationships with former accounts, translating their needs to product solutions that generated 
$20K sales revenue. 
OPERATIONS MANAGER, HEADQUARTERS, 2001–2002 
Created a high-performance organization—refocused and recharged the team, instilled customer 
orientation, and put in place metrics and benchmarks to guide continuous improvement. Brought on 
board to drive performance improvements and expand the business to new markets and sales channels. 
Managed operations team of 5, with full responsibility for timely, accurate, cost-effective shipments of 5 core 
product groups to customers nationwide. 
.. Led warehouse team from lackluster performance to consistent achievement of defined goals for 
productivity, inventory management, and housekeeping. Bonus attainment skyrocketed from 62% to 93%. 
.. Led a cost-cutting initiative, analyzing all operational expenses to find ways to drive cost from the 
operation without affecting quality, performance, or strategic growth: 
– Cut utility consumption by 60%. 
– Eliminated $8K annually in customer gifts that delivered little return on investment. 
Career Change: From company president to sales/operations manager. 
Strategy: Emphasize his recent interim role as branch manager without mentioning his concurrent title 
and responsibilities as president of the company. 
Chapter 12: Senior Executives Seeking Lower-Level Positions 
245 

RYAN EDISON Home 781-944-1063 .. Mobile 781-709-2401 .. ryan_edison@verizon.net 
.. Created a collaborative work environment where customer service was the focus and the team knew 
precisely what was expected and how to achieve it. Initiated monthly team meetings and invited staff input. 
.. Improved efficiency by defining standards, developing operating procedures, and creating processes: 
– Matched product surplus with shipment status through inventory analysis. 
– Monitored orders through the entire workflow; pinpointed and eliminated bottlenecks. 
EDISON CERTIFIED HOSE, Saugus, MA 2001 
Start-up OEM supplier, acquired by Eastern Rubber & Plastics 
GENERAL MANAGER 
Launched start-up and, within 3 months, became an approved OEM supplier of certified hydraulic hose 
assemblies. Secured investment capital, developed business plan, put in place processes and equipment, 
wrote a quality manual, and gained production authorization. 
.. Negotiated profitable sale of the business to Eastern Rubber & Plastics; joined new organization as 
Operations Manager of its headquarters location. 
BAY STATE INDUSTRIAL HOSE/REVERE RUBBER COMPANY, Revere, MA 1989–2001 
Suppliers of certified industrial hoses through both OEM and distributor sales channels 
GENERAL MANAGER/DIRECTOR OF SALES 
Spearheaded both sales and operations for jointly owned industrial sales companies, one concentrating 
in the OEM market and the other in distributor sales; combined revenues exceeded $3M annually. Managed 
finance, P&L, human resources, production and shipping, purchasing/vendor relations, sales, and marketing. 
Used first-rate organizational and time-management skills to juggle diverse responsibilities for the 2 companies. 
Operational Achievements 
.. Improved productivity 75% by introducing state-of-the-art methodologies (e.g., production cells). 
.. Instituted TQM meetings, wrote the firm』s first quality manual, and built a culture of quality and teamwork. 
.. Eliminated $20K in unnecessary cost by analyzing expenditures and matching investment to ROI. 
.. Problem-solved customer production processes and recommended solutions that cut costs, streamlined 
production, and resulted in substantial sales opportunities. 
– Grew a $140K account to $700K by supplying quality (99%) and on-time delivery (99.99%) that could 
not be matched by the competition. 
– Gained exclusive account status with a key OEM customer by suggesting solutions that cut their 
costs and improved their profitability—while generating $250K in annual sales to our company. 
Sales Performance 
.. Personally achieved 30% of company sales, topping 3 other producers while concurrently managing 
company operations. 
.. Realigned sales territories to better match resources with market opportunities. Equipped sales staff with 
technology to improve territory management and proposal processes. 
.. Developed and continuously refined marketing and sales strategies to drive profitable growth. Aligned 
sales initiatives with strategic growth opportunities; motivated and evaluated sales staff; performed 
sales/market analysis; created account plans; and trained sales staff in strategic, consultative selling. 
Education 
Bachelor of Business Administration/Major in Finance Salem State University, Salem, MA 
Professional Development: Sandler Sales Institute and President』s Club 
University of Industrial Distribution: Key Account Selling and Territory Planning; 
Selling and Building the Sales Team; Sales and Market Planning 
RESUME 99, CONTINUED 
246 
Part II: Sample Resumes for Career Changers 

RESUME 100: BY ROMONA CAMARATA, BS ED., MS ED., GCDF 
Amy M. Crow 
812 Vermillion Street 219-939-1415 
La Porte, Indiana 46404 E-mail: crow@insightbb.com 
Executive Marketing Management .. Strategic Business Expansion 
Professional career reflects more than 12 years of results-oriented senior marketing expertise focused on enhancing 
comprehensive marketing strategies, developing advertising and public relations programs, and initiating brand 
recognition programs for established and start-up companies. Demonstrated history of creative problem solving in 
research and communications to develop and launch innovative campaigns earning recognition in mass media. Successful 
record of building, mentoring, and motivating teams to achieve goals and ensure full client satisfaction. These leadership 
abilities led to 45% revenue growth and substantial market-share increase over a 12-month period. 
Credentials and Objectives 
In progress, Master of Business degree in Marketing and Healthcare Administration. Supported by Bachelor of 
Science degree in Business and Bachelor of Arts degree in Psychology, both from Purdue University. Have enhanced 
academic and professional credentials with additional training in leadership development, project management, corporate 
finance, healthcare management, and national and divisional accounts supervision. 
These skills and experiences would enable me to serve your organization in a variety of leadership capacities. 
I believe my abilities could be maximized as Vice President of Business Development, Vice President of Marketing, 
or Director of National Business Planning. Given the opportunity to represent myself to you in person, I am confident 
you will find me to be a worthy addition to your marketing leadership team. 
Selected Accomplishments 
Marketing 
.. Conducted daily competitive research and managed multiple ongoing projects, including corporate campaign 
development, company-wide product branding, national public relations, and presentation packets. 
.. Designed innovative visual aids impacting successful branding and campaign launch. 
.. Developed training manuals and documented new product designs using new troubleshooting processes. 
.. Created numerous media, investor, and marketing communications packages, including press releases for TV and radio 
announcement, ad copy, speeches, direct-mail campaigns, billboards, Web pages, PowerPoint presentations, and annual 
reports for Fortune 500 companies bringing in billions of dollars of revenues. 
.. Substantially improved internal communications by supplying clients with strong marketing displays for trade shows. 
.. Supplied clients with high-impact product branding to include packaging and launch services, logo and identity 
development, point-of-sale programs, and kiosks for national and international exposure. 
.. Authored how-to marketing articles for Texas Lawyer and The Dallas Business Journal, resulting in millions of dollars 
of increased revenues. 
Business Management & Expansion 
.. Led teams in analyzing properties, developing competitive market forecasts, and creating expansion plans. 
.. Streamlined the market analysis methodology and efficiently managed multiple projects in tight time constraints. 
.. Implemented a successful acquisition group that yielded $40M in revenue and 82% increase in market share. 
.. Developed and implemented requirements, recommendations, and operations strategies for hundreds of customerrequested 
projects. 
Career Change: From CEO to marketing manager. 
Strategy: Begin with a strong marketing-related positioning statement and support this with an extensive 
list of marketing-related career achievements. 
Chapter 12: Senior Executives Seeking Lower-Level Positions 
247 

 Amy M. Crow Page 2 
Career History 
CEO/Co-Owner Party & The Game Room 2002–Present 
.. Took lead role in family-owned business and developed a marketing plan that increased revenue by 35%. 
.. Redesigned logo, Web site, and all marketing communications to create new brand image aligned with strategic 
business focus. 
Vice President, Marketing E3M 5/01–10/01 
.. Point person for subsidiary of Concentra Healthcare, focused on providing Internet software to Workers』 
Compensation industry. Developed the entire marketing and public relations plan and product branding from 
conception to launch. 
.. Implemented very successful marketing campaigns to capture business. 
.. Collaborated with technical, product, and sales staffs. 
.. Interacted with advertising agencies, printers, and other vendors to achieve goals and timelines. 
.. Exhibited at domestic and international conventions. 
.. Managed a five-member team consisting of a graphic designer, content manager, PR writer, field sales person, 
and marketing assistant. 
.. Negotiated distribution contracts with 200+ vendors. 
.. Established A1 credit lines with all suppliers within first year. 
Executive Vice President JPI 1/99–5/01 
.. Developed a market analysis to complete an in-depth assessment of key markets across 17 states for the nation』s 
largest real estate investment (REIT) firm. 
.. Led three staff to finalize all communications and plans of conventional and student properties. 
.. Provided accurate assessment of current customers』 emerging needs and predictions of overall market trends. 
.. Conducted national focus groups in each market over four-month period and presented results to board of directors 
and acquisition groups. 
.. Prepared extensive marketing materials, trade magazine ads, annual catalogs, and brochures for the California market. 
.. Organized and prepared an accurate assessment of current customers, emerging needs, and predictions resulting in 
unprecedented new business developments with 20% increase in revenues. 
President/Founder C.E.O. spa 1998–2001 
.. Established company focused on enhancing leadership abilities of CEOs of small companies to Fortune 100 
institutions. Received extensive media coverage from publications: the Wall Street Journal, Fortune magazine, 
Forbes, etc. 
Principal, President/CEO LedgeCOM/LedgeMARK 1995–1999 
.. Founded and grew successful advertising, marketing, and public relations agency providing a wide range of services 
to Fortune 500 companies including Nokia, Cisco, and EmCare. Hired and managed team of six. 
Consultant EmCare 
.. Contracted to evaluate and integrate all marketing and advertising campaigns to create a unified message for the 
nation』s largest emergency medicine physician provider. 
Product Consultant Nokia 1997–1999 
.. Guided the product management group of a cellular phone manufacturer through a complex medical and technical 
information plan incorporating the Americans With Disabilities Act. 
Director of Marketing Cardiovascular Physicians Resources 1995–1997 
.. Directed the activities of 18 personnel to create an unprecedented marketing campaign and implementation program. 
RESUME 100, CONTINUED 
248 
Part II: Sample Resumes for Career Changers 

RESUME 101: BY WENDY ENELOW, CCM, MRW, JCTC, CPRW 
JOHN GREGORY 
gregoryjohnjr@mindspring.com 
789 Craigmont Avenue, Duluth, MN 33383 
(218) 333-3726 
SENIOR EXECUTIVE PROFILE 
Strategic Human Resources Leadership / Organizational Development / Change Management 
Performance Optimization / Leadership Training & Development / P&L Management 
Harvard MBA 
Distinguished management career leading organizations through start-up, change, revitalization, 
turnaround, and accelerated growth. Cross-functional expertise with proven success in optimizing 
organizational growth, productivity, and efficiency. HR Generalist experience in benefits, compensation, 
recruitment, training, and HRIS technology. Expert team building, team leadership, communication, and 
interpersonal relations skills. 
PROFESSIONAL EXPERIENCE 
Chief Executive Officer / HR Director 1999 to Present 
MED HEALTH SOLUTIONS, Duluth, Minnesota 
CHALLENGE: Lead the organization through a comprehensive organizational development and 
change management program to support corporate-wide diversification strategy. 
Senior Executive recruited to plan and orchestrate a complete redesign of strategic planning, 
HR/OD, administrative, information technology, marketing, and operating functions to increase 
revenues and bottom-line profitability. Manage within a tightly regulated and competitive 
industry. 
.. One of two senior executives credited with transitioning Med Health Solutions from 1999 
revenues of $700,000 to current revenues of $1.8 million. Drove profit growth by more than 
45%. 
.. Built a best-in-class HR organization; implemented advanced HRIS technology; designed 
benefit and compensation programs; established a formal salary structure; and introduced 
employee training, counseling, and coaching programs. 
.. Revitalized all core financial functions, implemented client/server architecture to optimize 
technology performance, and created a team-based/customer-based corporate culture. 
.. Negotiated $2.8 million acquisition of competitive company and facilitated seamless 
integration of personnel, technology, and product lines. 
President / General Manager / HR Director 1990 to 1999 
DYNAMIC SOLUTIONS, INC., Tampa, Florida 
CHALLENGE: Launch entrepreneurial venture in an intensely competitive consumer market and 
create strong infrastructure to support continued growth and market penetration. 
Senior Executive with full responsibility for strategic planning, business development, all HR 
functions (particular emphasis on staffing), operations, marketing, and P&L performance of an 
independent venture. 
.. Built new venture from concept to more than $1 million in annual sales with a 23% profit 
margin. 
.. Created performance-based training programs for all hourly and management personnel. 
.. Achieved and maintained a stable workforce with less than 5% turnover in an industry with 
average turnover of better than 20%. 
Career Change: From CEO to human resources executive. 
Strategy: Emphasize only the challenges and results that relate to his target of human resources 
leadership. 
Chapter 12: Senior Executives Seeking Lower-Level Positions 
249 

JOHN GREGORY – Page Two 
gregoryjohnjr@mindspring.com 
(218) 333-3726 
Human Resources Director / CEO 1983 to 1990 
LSI SOCIEDAD, S.A., Santo Domingo, Dominican Republic 
CHALLENGE: Orchestrate growth of new international venture within the financial services 
industry and transition through organizational change and market repositioning. 
Senior Management Executive and HR Director building a new professional services organization. 
Created organizational infrastructure, recruited/trained personnel, designed marketing and business 
development programs, and created all administrative and internal reporting systems. 
.. Built new company from concept into a $12 million annual revenue producer with EBIT of 
$1 million annually. Achieved/surpassed all corporate revenue and profit objectives. 
.. Led the organization through a successful internal transition and recreated core business 
processes to support massive change and recreate corporate image. 
.. Recruited and trained a team of more than 60. Introduced incentives linked to performance 
and focused on customer development, retention, and growth. 
.. Negotiated health and insurance benefit contracts for the corporation. Designed salary 
structures, incentive programs, and executive compensation plans. 
Personal Assistant to CEO 1981 to 1983 
BANCO DEL COMBRERO, Santo Domingo, Dominican Republic 
CHALLENGE: Facilitate market and revenue growth for a specialty import/export company. 
Recruited by CEO to assist with building a profitable international business venture. Scope of 
responsibility spanned all core executive functions, with particular emphasis on organizational 
design, policy/procedure development, recruitment and training, sales, and marketing. 
.. Instrumental in driving growth from $2.5 million to $5.5 million in annual revenues. 
.. Recruited former Procter & Gamble executive to the organization to provide critical industry 
and market leadership. Recruited sales producers from leading Latin American companies. 
.. Created organizational infrastructure and HR support to facilitate diversification and 
expansion into both emerging and established consumer markets. 
.. Designed HR policies, compensation plans, and performance review schedules. 
EDUCATION 
Executive MBA—Harvard University—1989 (Distinguished Alumnus Award) 
BS—Business Administration—Lillymount University—1981 
PROFESSIONAL AFFILIATIONS 
Society for Human Resource Management (SHRM) 
American Society for Training & Development (ASTD) 
RESUME 101, CONTINUED 
250 
Part II: Sample Resumes for Career Changers 

APPENDIX 
Internet Career Resources 
With the emergence of the Internet has come a huge collection of 
job search resources for individuals who are changing careers. Here 
are some of our favorites. 
Dictionaries and Glossaries 
Outstanding information on keywords and acronyms. 
Acronym Finder www.acronymfinder.com 
Babelfish Foreign-Language http:// 
Translation babelfish.altavista.com/ 
ComputerUser www.computeruser.com/ 
High-Tech Dictionary resources/dictionary/ 
dictionary.html 
Dave』s Truly www.luther.ca/ 
Canadian Dictionary ~dave7cnv/cdnspelling/ 
of Canadian Spelling cdnspelling.html 
Dictionary of Investment www.county.com.au/web/ 
Terms webdict.nsf/pages/index?open 
Duhaime』s Legal Dictionary www.duhaime.org 
High-Tech Dictionary www.computeruser.com/ 
Chat Symbols resources/dictionary/chat.html 
InvestorWords.com www.investorwords.com 
Law.com Legal Industry www.law.com 
Glossary 
Legal Dictionary www.nolo.com/lawcenter/ 
dictionary/wordindex.cfm 
Merriam-Webster Collegiate www.m-w.com/home.htm 
Dictionary & Thesaurus 
National Restaurant www.nraef.org/pdf_files/ 
Association Restaurant IndustryAcronymsDefinitions- 
Industry Glossary edited-2-23.pdf 

252 
Expert Resumes for Career Changers 
Refdesk www.refdesk.com 
Technology Terms Dictionary www.computeruser.com/ 
TechWeb TechEncyclopedia www.techweb.com/encyclopedia/ 
Verizon Glossary www22.verizon.com/wholesale/ 
of Telecom Terms glossary/0,2624,P_Q,00.html 
Washington Post www.washingtonpost.com/ 
Business Glossary wp-srv/business/longterm/ 
glossary/index.htm 
Webopedia: Online Dictionary www.webopedia.com 
for Computer and Internet 
Terms 
Whatis?com Technology Terms http://whatis.techtarget.com 
Wordsmyth: The Educational www.wordsmyth.net 
Dictionary/Thesaurus 
Job Search Sites 
You』ll find thousands and thousands of current professional employment 
opportunities on these sites. 
GENERAL SITES 
6FigureJobs www.6figurejobs.com 
AllStar Jobs www.allstarjobs.com 
America』s CareerInfoNet www.acinet.org/acinet 
America』s Job Bank www.ajb.dni.us 
BestJobsUSA www.bestjobsusa.com/index-jsk-ns.asp 
BlackWorld Careers www.blackworld.com 
Canada WorkInfo Net www.workinfonet.ca 
CareerAge www.careerage.com 
CareerBuilder www.careerbuilder.com 
Career.com www.career.com 
CareerExchange.com www.careerexchange.com 
Career Exposure www.careerexposure.com 
The Career Key www.careerkey.org/english 
Careermag.com www.careermag.com 
CareerShop www.careershop.com 
CareerSite.com www.careersite.com 
Contract Employment www.ceweekly.com 
Weekly 

253 
Appendix 
Digital City home.digitalcity.com 
(jobs by location) 
EmploymentGuide.com www.employmentguide.com 
Excite http://careers.excite.com 
FlipDog www.flipdog.com 
Futurestep www.futurestep.com 
GETAJOB! www.getajob.com 
Help Wanted www.helpwanted.com 
HotJobs.com www.hotjobs.com 
The Internet Job Locator www.joblocator.com 
It』s Your Job Now www.ItsYourJobNow.com 
JobBankUSA www.jobbankusa.com 
Job-Hunt.org www.job-hunt.org 
JobHuntersBible.com www.jobhuntersbible.com 
JOBNET.com www.jobnet.com/philly 
JobOptions www.joboptions.com 
Job Source www.jobsource.com 
JobWeb www.jobweb.com 
Kiwi Careers (New Zealand) www.careers.co.nz 
Monster.com www.monster.com 
MonsterTRAK www.jobtrak.com 
NationJob Network www.nationjob.com 
NCOA MaturityWorks www.maturityworks.org 
Net Temps www.net-temps.com 
Online-Jobs.Com www.online-jobs.com 
The Riley Guide www.rileyguide.com 
Saludos Hispanos www.saludos.com 
TrueCareers www.careercity.com 
Wages.com www.wages.com.au 
WorkTree www.worktree.com 
ACCOUNTING CAREERS 
American Association of www.aafa.com 
Finance and Accounting 
CPAnet www.CPAnet.com 
SmartPros Accounting www.accountingnet.com 

ARTS AND MEDIA CAREERS 
Airwaves MediaWeb www.airwaves.com 
Auditions.com www.auditions.com 
Fashion Career Center www.fashioncareercenter.com 
Playbill (Theatre Jobs) www.playbill.com/jobs/find/ 
TVJobs.com www.tvjobs.com 
EDUCATION CAREERS 
Academic360.com www.academic360.com 
Chronicle of Higher Education www.chronicle.com/jobs 
Career Network 
Council for Advancement www.case.org 
and Support of Education 
Education Jobs.com www.educationjobs.com 
Education Week』s www.edweek.org/jobs 
Marketplace Jobs Online 
Education World www.education-world.com/jobs 
Jobs.EduFind.com www.jobs.edunet.com 
Teaching Jobs www.teaching-jobs.org/index.htm 
University Job Bank www.ujobbank.com 
ENTRY-LEVEL CAREERS 
CampusCareerCenter.com www.campuscareercenter.com 
College Grad Job Hunter www.collegegrad.com 
College Job Board www.collegejobboard.com/?1100 
MonsterTRAK www.jobtrak.com 
GOVERNMENT AND MILITARY CAREERS 
Federal Jobs Net www.federaljobs.net 
FedWorld www.fedworld.gov 
FRS Federal Jobs Central www.fedjobs.com 
GetaGovJob.com www.getagovjob.com 
GovExec.com www.govexec.com 
HRS Federal Job Search www.hrsjobs.com 
Military Career Guide www.militarycareers.com 
Online 
254 
Expert Resumes for Career Changers 

PLANETGOV www.planetgov.com 
USAJOBS www.usajobs.opm.gov 
HEALTH CARE/MEDICAL/PHARMACEUTICAL CAREERS 
Great Valley Publishing www.gvpub.com 
HealthJobSite.com www.healthjobsite.com 
Health Leaders www.HealthLeaders.com 
J. Allen & Associates www.NHRphysician.com 
(physician jobs) 
MedHunters.com www.medhunters.com 
Medzilla www.medzilla.com 
Monster Healthcare http://healthcare.monster.com/ 
Nursing Spectrum www.nursingspectrum.com 
Pharmaceutical Company www.coreynahman.com/ 
Database pharmaceutical_company_database.html 
Physicians Employment www.physemp.com 
RehabJobsOnline www.rehabjobs.com 
Rx Career Center www.rxcareercenter.com 
HUMAN RESOURCES CAREERS 
HR Connections www.hrjobs.com 
HR Hub www.hrhub.com 
Human Resources www.hrdc-drhc.gc.ca/common/ 
Development Canada home.shtml 
Jobs4HR www.jobs4hr.com 
INTERNATIONAL CAREERS 
EscapeArtist.com www.escapeartist.com 
International Career www.internationaljobs.org 
Employment Center 
LatPro www.latpro.com 
OverseasJobs.com www.overseasjobs.com 
LEGAL CAREERS 
FindLaw www.findlaw.com 
Greedy Associates www.greedyassociates.com 
Legal Career Center www.attorneyjobs.com 
255 
Appendix 

SALES AND MARKETING CAREERS 
American Marketing www.marketingpower.com 
Association 
Job.com www.job.com/jobsearch/index.cfm? 
tid=search.cfm&us=226&catbox=53 
MarketingJobs.com www.marketingjobs.com 
Rollins Search Group www.rollinssearch.com 
SERVICE CAREERS 
Chefs Job Network www.chefsjobnetwork.com 
Culinary Jobs www.pastrywiz.com/talk/job.htm 
Escoffier On Line www.escoffier.com 
Foodservice.com www.foodservice.com 
TECHNOLOGY/ENGINEERING CAREERS 
American Institute of www.aia.org 
Architects 
American Society for Quality www.asq.org 
Brainbuzz.com IT Career www.brainbuzz.com 
Network 
CareerShop www.careershop.com 
Chancellor & Chancellor www.chancellor.com/fr_careers.html 
Resources for Careers 
ComputerWork.com www.computerwork.com 
Computerworld Careers www.computerworld.com/ 
Knowledge Center careertopics/careers?from=left 
Dice www.dice.com 
IDEAS Job Network www.ideasjn.com 
IEEE-USA Job Service jobs.ieeeusa.org/jobs/services/ 
Jobserve www.jobserve.com 
National Society of www.nspe.org 
Professional Engineers 
National Technical www.ntes.com 
Employment Services 
Quality Resources Online www.quality.org 
Resulte Universal www.psisearch.com 
Techies.com www.techies.com 
256 
Expert Resumes for Career Changers 

SITES FOR MISCELLANEOUS SPECIFIC FIELDS 
AG Careers/Farms.com www.agricareers.com 
American Public Works www.pubworks.org 
Association 
AutoCareers.com www.autocareers.com 
BrilliantPeople.com www.brilliantpeople.com 
CareerBank.com www.careerbank.com 
CEOExpress www.ceoexpress.com 
CFO.com www.cfonet.com 
Environmental Career www.ecojobs.com 
Opportunities 
Environmentalcareer.com www.environmental-jobs.com 
Find A Pilot www.findapilot.com 
International Seafarers www.jobxchange.com 
Exchange 
Logistics Jobs www.jobsinlogistics.com 
MBACareers.com www.mbacareers.com 
Social Work Jobs www.socialservice.com 
Vault www.vault.com 
Company Information 
Outstanding resources for researching specific companies. 
555-1212.com www.555-1212.com 
Brint.com www.brint.com 
EDGAR Online www.edgar-online.com 
Experience www.experiencenetwork.com 
Fortune Magazine www.fortune.com 
Hoover』s Business Profiles www.hoovers.com 
infoUSA www.infousa.com 
(small business 
information) 
Intellifact.com www.igiweb.com/intellifact/ 
OneSource CorpTech www.corptech.com 
SuperPages.com www.bigbook.com 
U.S. Chamber of Commerce www.uschamber.com/ 
257 
Appendix 

Vault www.vault.com/companies/ 
Company Research searchcompanies.jsp 
Wetfeet.com www.wetfeet.com/asp/ 
Company Research companyresource_home.asp 
Interviewing Tips and Techniques 
Expert guidance to sharpen and strengthen your interviewing skills. 
About.com Interviewing www.jobsearch.about.com/business/ 
jobsearch/msubinterv.htm 
Bradley CVs Introduction www.bradleycvs.demon.co.uk/ 
to Job Interviews interview/index.htm 
Dress for Success www.dressforsuccess.org 
Job-Interview.net www.job-interview.net 
Northeastern University www.dac.neu.edu/coop.careerservices/ 
Career Services interview.html 
Salary and Compensation Information 
Learn from the experts to strengthen your negotiating skills and increase 
your salary. 
Abbott, Langer & Associates www.abbott-langer.com 
America』s Career InfoNet www.acinet.org/acinet/select_ 
occupation.asp?stfips=&next=occ_rep 
Bureau of www.bls.gov/bls/wages.htm 
Labor Statistics 
Clayton Wallis Co. www.claytonwallis.com 
Economic Research Institute www.erieri.com 
Health Care Salary www.pohly.com/salary.shtml 
Surveys 
Janco Associates MIS Salary www.psrinc.com/salary.htm 
Survey 
JobStar www.jobstar.org/tools/salary/index.htm 
Monster.com Salary Info salary.monster.com/ 
Salary and Crime Calculator www.homefair.com/homefair/ 
cmr/salcalc.html 
Salary Expert www.salaryexpert.com 
258 
Expert Resumes for Career Changers 

Salarysurvey.com www.salarysurvey.com 
Wageweb www.wageweb.com 
WorldatWork www.worldatwork.org 
(formerly American 
Compensation Association) 
259 
Appendix 

INDEX OF 
CONTRIBUTORS 
The sample resumes in chapters 4 through 12 were written by professional 
resume and cover letter writers. If you need help with your resume and job 
search correspondence, you can use the following list to locate a career professional. 
Many, if not all, of these resume professionals work with clients longdistance 
as well as in their local areas. 
You will notice that most of the writers have one or more credentials listed 
after their names. In fact, some have half a dozen or more! The careers industry 
offers extensive opportunities for ongoing training, and most career professionals 
take advantage of these opportunities to build their skills and keep 
their knowledge current. If you are curious about what any one of these credentials 
means, we suggest that you contact the resume writer directly. He 
or she will be glad to discuss certifications and other qualifications as well as 
information about services that can help you in your career transition. 
Trish Allen, CPRW, CEIP 
Resumes at Work 
P.O. Box 1416 
Stafford, Queensland 4053 
Australia 
E-mail: resumesatwork 
@optusnet.com.au 
www.resumesatwork.com.au 
Ann Baehr, CPRW 
Best Resumes 
122 Sheridan St. 
Brentwood, NY 11717 
Phone: (631) 435-1879 
Fax: (631) 977-2821 
E-mail: resumesbest@earthlink.net 
www.ebestresumes.com 
Jacqui D. Barrett, MRW, CPRW, 
CEIP 
Career Trend 
11613 W. 113th St. 
Overland Park, KS 66210 
Phone: (913) 451-1313 
Fax: (801) 382-5842 
E-mail: Jacqui@careertrend.net 
www.careertrend.net 
Janet Beckstrom, CPRW 
Word Crafter 
1717 Montclair Ave. 
Flint, MI 48503 
Phone: (800) 351-9818 
Fax: (810) 232-9257 
E-mail: wordcrafter@voyager.net 
Carolyn Braden, CPRW 
Braden Resume Solutions 
108 La Plaza Dr. 
Hendersonville, TN 37075 
Phone: (615) 822-3317 
Fax: (615) 826-9611 
E-mail: bradenresume@comcast.net 
Tracy Bumpus, CPRW, JCTC 
President, RezAMAZE.com 
P.O. Box 515 
Waverly, TN 37185 
Phone: (931) 296-6949 
Fax: (877) 887-9590 
E-mail: tracy_bumpus@yahoo.com 
www.rezamaze.com 

262 
Expert Resumes for Career Changers 
Diane Burns, CPRW, CCMC, CCM, 
CEIP, JCTC 
Career Marketing Techniques 
Phone: 011-49 (0) 9335-997647 
E-mail: diane@polishedresumes.com 
www.polishedresumes.com 
Romona Camarata, BS Ed., MS Ed., 
GCDF 
Area Director, RL Stevens & Associates 
707 Skokie Blvd. #555 
Northbrook, IL 60063 
Phone: (847) 509-0054 
Fax: (847) 509-1004 
E-mail: rcamarata@rlstevens.com 
Annemarie Cross, CPRW, CEIP, CRW, 
CCM 
Advanced Employment Concepts 
P.O. Box 91 
Hallam, Victoria 3803 
Australia 
Phone: + 613 9708 6930 
Fax: + 613 9796 4479 
E-mail: success@aresumewriter.net 
www.aresumewriter.net 
Jean Cummings, MAT, CPRW, CEIP 
A Resume For Today 
123 Minot Ct. 
Concord, MA 01742 
Phone: (978) 371-9266 
Fax: (978) 964-0529 
E-mail: jc@AResumeForToday.com 
www.AResumeForToday.com 
Norine Dagliano, CPRW 
ekm Inspirations 
616 Highland Way 
Hagerstown, MD 21740 
Phone: (310) 766-2032 
Fax: (310) 745-5700 
E-mail: ndagliano@yahoo.com 
www.ekminspirations.com 
Kirsten Dixson, JCTC, CPRW, CEIP 
President, New Leaf Career Solutions 
P.O. Box 963 
Exeter, NH 03833 
Phone: (866) 639-5323 
E-mail: kirsten@newleafcareer.com 
www.newleafcareer.com 
George Dutch, CMF, CCM, JCTC 
JOBJOY 
130 Slater St., Ste. 750 
Ottawa, ON K1P 6E2 Canada 
Toll-free: (800) 798-2696 
Fax: (613) 594-8700 
E-mail: george@georgedutch.com 
www.georgedutch.com 
Debbie Ellis, MRW, CPRW 
Phoenix Career Group 
Phone: (800) 876-5506 
Fax: (859) 236-3900 
E-mail: debbie@phoenixcareergroup.com 
www.phoenixcareergroup.com 
Wendy S. Enelow, CCM, MRW, JCTC, 
CPRW 
2265 Walker Rd. 
Coleman Falls, VA 24536 
Phone: (434) 299-5600 
Fax: (434) 299-7150 
wendyenelow@wendyenelow.com 
www.wendyenelow.com 
Donna Farrise, JCTC 
Dynamic Resumes of Long Island, Inc. 
300 Motor Pkwy., Ste. 200 
Hauppauge, NY 11788 
Phone: (631) 951-4120 
Fax: (631) 952-1817 
E-mail: donna@dynamicresumes.com 
www.dynamicresumes.com 
Dayna Feist, CPRW, CEIP, JCTC 
President, Gatehouse Business Services 
265 Charlotte St. 
Asheville, NC 28801 
Phone: (828) 254-7893 
Fax: (828) 254-7894 
E-mail: gatehous@aol.com 
www.BestJobEver.com 
Louise Fletcher, CPRW 
Blue Sky Resumes 
15 Merriam Ave. 
Bronxville, NY 10708 
Phone: (914) 337-5742 
Fax: (914) 337-1943 
E-mail: lfletcher@blueskyresumes.com 
www.blueskyresumes.com 

263 
Index of Contributors 
Art Frank, MBA 
Resumes 「R」 Us 
334 Eastlake Rd. #200 
Palm Harbor, FL 34677 
Phone: (727) 787-6885 
Toll-free: (866) 600-4300 
Fax: (727) 786-9228 
E-mail: 
AF@PowerResumesAndCoaching.com 
www.PowerResumesAndCoaching.com 
Louise Garver, CPRW, CMP, JCTC, 
CEIP, MCDP 
Career Directions, LLC 
115 Elm St., Ste. 203 
Enfield, CT 06082 
Phone: (860) 623-9476 
Toll-free: (888) 222-9476 
Fax: (860) 623-9473 
E-mail: TheCareerPro@aol.com 
www.CareerEdgeCoach.com and 
www.ResumeImpact.com 
Sharon Green, M.A., LPC 
Ace Resume 
3040 E. Shea #2182 
Phoenix, AZ 85028 
Phone and fax: (602) 494-1688 
E-mail: resource56@cox.net 
Susan Guarneri, NCC, NCCC, CPRW, 
CCMC, CEIP, MCC 
President, Guarneri Associates 
1905 Fern Ln. 
Wausau, WI 54401 
Toll-free: (866) 881-4055 
Fax: (715) 355-1936 
E-mail: Resumagic@aol.com 
www.resume-magic.com 
Cheryl Ann Harland, CPRW, JCTC 
Career Source, Inc./Resumes by Design 
25227 Grogan』s Mill Rd., Ste. 125 
The Woodlands, TX 77380 
Phone: (281) 296-1659 
Fax: (281) 296-1657 
E-mail: cah@ResumesByDesign.com 
www.ResumesByDesign.com 
Beverly Harvey, CPRW, JCTC, CCM, 
CCMC 
Beverly Harvey Resume and Career Services 
P.O. Box 750 
Pierson, FL 32180 
Phone: (386) 749-3111 
Toll-free: (888) 775-0916 
Fax: (386) 749-4881 
E-mail: beverly@harveycareers.com 
www.harveycareers.com 
Diana Holdsworth, CPRW 
Action Communications Resume Services 
P.O. Box 234 
Rowayton, CT 06853 
Phone: (203) 831-0070 
Fax: (203) 831-0541 
E-mail: hold@optonline.net 
Jan Holliday, NCRW 
Arbridge Communications 
Harleysville, PA 19438 
Phone: (215) 513-7420 
E-mail: info@arbridge.com 
www.arbridge.com 
Gayle Howard, CERW, CCM, CPRW, 
CRW 
Top Margin Resumes Online 
P.O. Box 74 
Chirnside Park, Melbourne 3116 
Australia 
Phone: 613 9726 6694 
Fax: 613 9726 5316 
E-mail: getinterviews@topmargin.com 
www.topmargin.com 
Marcy Johnson, NCRW, CPRW, CEIP 
President, First Impression Resume & Job 
Readiness 
11805 U.S. Hwy. 69 
Story City, IA 50248 
Fax: (515) 733-9296 
E-mail: success@resume-job-readiness.com 
www.resume-job-readiness.com 
Bill Kinser, MRW, CPRW, JCTC, CEIP, 
CCM 
To The Point Resumes 
4117 Kentmere Sq. 
Fairfax, VA 22030 
Phone: (703) 352-8969 
Fax: (703) 991-2372 
E-mail: bkinser@tothepointresumes.com 
www.tothepointresumes.com 

264 
Expert Resumes for Career Changers 
Myriam-Rose Kohn, CPRW, CEIP, JCTC, 
CCM, CCMC 
JEDA Enterprises 
27201 Tourney Rd., Ste. 201 
Valencia, CA 91355 
Phone: (661) 253-0801 
Fax: (661) 253-0744 
E-mail: myriam-rose@jedaenterprises.com 
www.jedaenterprises.com 
Cindy Kraft, CCMC, CCM, JCTC, CPRW 
Executive Essentials 
P.O. Box 336 
Valrico, FL 33595 
Phone: (813) 655-0658 
Fax: (813) 354-3483 
E-mail: cindy@career-management-coach.com 
www.career-management-coach.com 
Bonnie Kurka, CPRW, JCTC, FJST 
Resume Suite 
Tulsa, OK 
Phone: (918) 494-4630 
Fax: (877) 570-2573 
E-mail: bonnie@ResumeSuite.com 
www.resumesuite.com 
Louise Kursmark, MRW, CPRW, JCTC, 
CEIP, CCM 
Executive Master Team—Career Masters 
Institute 
President, Best Impression Career Services, 
Inc. 
9847 Catalpa Woods Ct. 
Cincinnati, OH 45242 
Phone: (513) 792-0030 
Fax: (877) 791-7127 
E-mail: LK@yourbestimpression.com 
www.yourbestimpression.com 
Lorie Lebert 
The Loriel Group/Resumes For Results 
P.O. Box 267 
Novi, MI 48376 
Phone: (248) 380-6100 
Toll-free: (800) 870-9059 
Fax: (248) 380-0169 
E-mail: Lorie@DoMyResume.com and 
Info@CoachingROI.com 
www.DoMyResume.com and 
www.CoachingROI.com 
Michael S. Levy, CPRW, CEIP, MCDP, 
PHR, GCDFI 
Career Designers Services, LLC 
P.O. Box 626 
Brandon, FL 33509-0626 
Phone and fax: (813) 655-1461 
E-mail: careers@careerdesigners.com 
www.careerdesigners.com 
Kim Little, JCTC 
President, Fast Track Resumes 
1281 Courtney Dr. 
Victor, NY 14564 
Phone: (585) 742-2467 
Fax: (585) 742-1907 
E-mail: info@fast-trackresumes.com 
www.fast-trackresumes.com 
Peter S. Marx, JCTC 
3208 Wallace Ave. 
Tampa, FL 33611 
Phone and fax: (813) 832-5133 
E-mail: marxps@aol.com 
Linda Matias, CEIP, JCTC 
Executive Director, CareerStrides 
37 E. Hill Dr. 
Smithtown, NY 11787 
Phone: (631) 382-2425 
Fax: (631) 382-2425 
E-mail: linda@careerstrides.com 
www.careerstrides.com 
Sharon McCormick, MS, NCC, NCCC, 
CPRW 
Sharon McCormick Career and Vocational 
Consulting Services 
1061 85th Terrace N., Ste. D 
St. Petersburg, FL 33702 
Phone: (727) 824-7805 
E-mail: career1@ij.net 
Eva Mullen, CPRW 
A+ Resumes/A+ Business Services 
3000 Pearl St., Ste. 111 
Boulder, CO 80301 
Phone and fax: (303) 444-3438 
E-mail: info@ABSonline.biz 
www.ABSonline.biz 

Ellen Mulqueen, CRW 
The Institute of Living 
Campus Lodge, 200 Retreat Ave. 
Hartford, CT 06106 
Phone: (860) 545-7000, ext. 77678 
Fax: (860) 545-7140 
E-mail: emulque@harthosp.org 
www.instituteofliving.com/Programs/ 
rehab.htm 
Carol Nason, CPRW 
Career Advantage 
95 Flavell Rd. 
Groton, MA 01450 
Phone: (978) 448-3319 
Fax: (978) 448-8948 
E-mail: nason1046@aol.com 
www.acareeradvantageresume.com 
John O』Connor, MFA, CRW, CPRW, 
CCM, CECC 
CareerPro Resumes 
3301 Women』s Club Dr., Ste. 125 
Raleigh, NC 27612 
Phone: (919) 787-2400 
Fax: (866) 447-9599 
E-mail: john@careerproresumes.com 
www.CareerProResumes.com 
Debra O』Reilly, CPRW, CEIP, JCTC, 
FRWC 
A First Impression 
16 Terryville Ave. 
Bristol, CT 06010 
Phone: (860) 583-7500 
Fax: (860) 585-9611 
E-mail: debra@resumewriter.com 
www.resumewriter.com 
Don Orlando, MBA, CPRW, JCTC, CCM, 
CCMC 
The McLean Group 
640 S. McDonough 
Montgomery, AL 36104 
Phone: (334) 264-2020 
Fax: (334) 264-9227 
E-mail: yourcareercoach@aol.com 
Tracy M. Parish, CPRW 
CareerPlan, Inc. 
P.O. Box 507 
Kewanee, IL 61443 
Toll-free: (888) 449-2200 
Fax: (309) 856-7710 
E-mail: resume@CareerPlan.org 
www.CareerPlan.org 
Sharon Pierce-Williams, M.Ed., CPRW 
The Resume Doc 
609 Lincolnshire Lane 
Findlay, OH 45840 
Phone: (419) 422-0228 
Fax: (419) 425-1185 
E-mail: Sharon@TheResumeDoc.com 
www.TheResumeDoc.com 
Barbara Poole, CPRW, CRW, CCMC 
Hire Imaging 
1812 Red Fox Rd. 
St. Cloud, MN 56301 
Phone: (320) 253-0975 
Fax: (320) 253-1790 
E-mail: barb@hireimaging.com 
www.hireimaging.com 
Judit Price, MS, CCM, IJCTC, CDFI 
Principal, Berke & Price Associates 
6 Newtowne Way 
Chelmsford, MA 01824 
Phone: (978) 256-0482 
Fax: (978) 250-0787 
E-mail: Judit.Price@comcast.net 
www.careercampaign.com 
Michelle Mastruserio Reitz, CPRW 
Printed Pages 
3985 Race Rd. 
Cincinnati, OH 45211 
Phone: (513) 598-9100 
Fax: (513) 598-9220 
E-mail: michelle@printedpages.com 
www.printedpages.com 
265 
Index of Contributors 

Jane Roqueplot, CPBA, CWDP 
JaneCo』s Sensible Solutions 
194 N. Oakland Ave. 
Sharon, PA 16146 
Phone: (724) 342-0100 
Fax: (724) 346-5263 
E-mail: jane@janecos.com 
www.janecos.com 
Teena Rose, CPRW, CEIP, CCM 
President, Resume to Referral 
1824 Rebert Pike 
Springfield, OH 45506 
Phone: (937) 325-2149 
E-mail: admin@resumetoreferral.com 
www.resumebycprw.com 
Carol J. Rossi, CPRW 
Computerized Documents 
4 Baywood Blvd. 
Brick, NJ 08723 
Phone and fax: (732) 477-5172 
E-mail: info@powerfulresumes.com 
www.powerfulresumes.com 
Jennifer Rushton, CRW 
Keraijen 
Level 14, 309 Kent St. 
Sydney, NSW 2000 Australia 
Phone: 612 9994 8050 
E-mail: info@keraijen.com.au 
www.keraijen.com.au 
Igor Shpudejko, BSIE, MBA, CPRW, 
JCTC 
Career Focus 
23 Parsons Ct. 
Mahwah, NJ 07430 
Phone: (201) 825-2865 
Fax: (201) 825-7711 
E-mail: Ishpudejko@aol.com 
Janice M. Shepherd, CPRW, JCTC, CEIP 
Write On Career Keys 
Bellingham, WA 98226 
Phone: (360) 738-7958 
Fax: (360) 738-1189 
E-mail: janice@writeoncareerkeys.com 
www.writeoncareerkeys.com 
Gail Taylor, CPRW, CEIP 
A Hire Power Resume 
21213-B Hawthorne Blvd. #5224 
Torrance, CA 90503 
Phone: (310) 793-4122 
Fax: (310) 793-7481 
E-mail: hirepower@yahoo.com 
www.call4hirepower.com 
Ilona Vanderwoude, CPRW, CEIP, 
CCMC, CJST 
Career Branches 
P.O. Box 330 
Riverdale, NY 10471 
Phone: (718) 884-2213 
Fax: (646) 349-2218 
E-mail: ilona@careerbranches.com 
www.careerbranches.com 
Vivian VanLier, CPRW, JCTC, CEIP, 
CCMC 
Advantage Resume and Career Services 
6701 Murietta Ave. 
Valley Glen (Los Angeles), CA 91405 
Phone: (818) 994-6655 
Fax: (818) 994-6620 
E-mail: vvanlier@aol.com 
www.CuttingEdgeResumes.com 
James Walker, MS 
Counselor—ACAP Center 
Bldg. 219, Rm. 206, Custer Ave. 
Ft. Riley, KS 66442 
Phone: (785) 239-2278 
Fax: (785) 239-2251 
Pearl White, CEIP 
A 1st Impression Resume 
41 Tangerine 
Irvine, CA 92618 
Phone: (949) 651-1068 
Fax: (949) 651-9415 
E-mail: pearlwhite@cox.net 
www.a1stimpression.com 
Paul Willis, CECC 
Career Pro 
3301 Woman』s Club Dr. #125 
Raleigh, NC 27612 
Phone: (919) 787-2400 
Fax: (919) 787-2411 
E-mail: pwillis@bww.com 
www.careerproinc.com 
266 
Expert Resumes for Career Changers 

INDEX 
A
abbreviations on resumes, 62 
academic credentials format, 47 
accounting, 40, 87–88, 253 
achievements, 11, 42 
action verbs, 12–13 
addresses on resume, 36–37 
administrative assistants, 74–75 
administrative management, 39, 77 
administrative support, 78–79 
advertisements, xiv 
affiliations, 52 
age discrimination, 56 
applications developers, 41 
architectural designers, 212 
arts careers Web sites, 254 
ASCII text files, 63–64 
association directors, 238–239 
association managers, 236–237 
asterisks on resumes, 62 
audio production assistants, 208 
awards/honors, 50 
B
bank tellers, 84 
banking/finance professionals, 82–83 
benefits, listed on resumes, 4, 7 
bold font, 18, 62, 68–69 
borders on resumes, 62 
broadcasting professionals, 207 
building/facilities managers, 99–100 
bulleted format for resumes, 14–15, 39, 62 
business analysts, 89–90 
business process specialists, 97–98 
business project managers, 95–96 
C
capitalization, 18 
career coaches, 22 
career summary formats, 37–38, 55 
bulleted, 39 
core competencies summary, 40 
headline, 40 
paragraph, 40 
project, 41 
certifications, 46–47 
Challenge, Action, and Results (CAR) format, 43 
Chief Information Officers, 120–121 
chronological format, 13, 34 
civic affiliations, 52–53 
cold calls, xvi 
college instructors, 42, 191–193 
combination format, 15–16 
committees, 51–52 
communication skills, 50 
company research Web sites, 257–258 
compensation Web sites, 258–259 
computer graphics, 115 
computer programmers, 41 
confidence, 11 
consultants, xiv 
contact information, 36–37 
content of resumes, 10, 12–16 
continuing education, 46 
contractors, xvi 
core competencies summary format, 40 
corporate jobs 
finance, 40 
managers, 30–32, 93–94 
security professionals, 220–221 
supervisors, 93–94 
trainers, 170–171 
transportation managers, 91–92 
counselors, 23–26, 160 
cover letters, 57–58 
credentials, 46 
cultural arts directors, 213–214 
customer service professionals, 125 

268 
Expert Resumes for Career Changers 
D–E 
dates on resume, 56–57 
dictionaries, 251–252 
e-mail, 16, 37, 63 
economic depression, 3 
editors/writers, 147–149 
education
academic credentials, 46–47 
awards/honors, 50 
dates, 57 
equipment skills and qualifications, 49–50 
executive format, 47 
experience, 5 
non-degree format, 48 
public speaking, 50 
specialized training, 48 
Web sites, 254 
electronic resumes, 62–64, 67–69 
employee relations and recruitment professionals, 
178–179 
employers, xv 
employment trends, x 
engineering careers Web sites, 256 
entry-level careers Web sites, 254 
environmental regulatory affairs, 46 
equipment skills and qualifications, 49–50 
event manager, 150 
extra information on resumes, 53–54 
F
facilities/building managers, 99–100 
features, listed on resumes, 4, 7 
film production apprentices, 209 
finance executives, 101–102 
finance professionals, 40, 82–83, 88 
financial planners, 85 
first impressions, 4 
first-person voice, 12 
fitness trainers, 202–203 
fonts on resumes, 16–17, 62, 68–69 
fraud investigators, 222–223 
free agents, xvi 
functional format, 13, 30–32, 35, 44 
functions as achievements, 11 
fund-raisers, 230–231 
G
general job search Web sites, 252–253 
general managers, 43 
glossaries, 251–252 
goals/objectives, x, 4–6, 8, 22, 37 
government jobs, 4, 254–255 
graphic designers, 45 
graphics on resumes, 19, 62 
H
headline format, 40 
health care administrators, 166–168 
health care fields, 74–75, 255 
honesty on resumes, 11 
honors/awards, 50 
horizontal lines on resumes, 62, 64 
hospitality industry, 200 
human resources, 172–173 
executive, 249–250 
generalist, 174–175 
Web sites, 255 
human services administrator, 154–155 
hybrid-style resumes, 13 
I–J 
illustrators, 45 
information technology, 110, 112–114 
insurance billing, 76 
insurance claims, 80–81, 86 
interior designers, 210–211 
international careers, 40, 255 
internships, 38 
interviews
resumes, 10 
Web sites, 258 
italic font, 18, 62, 68–69 
jobs 
auction Web sites, xvi 
descriptions, 55 
online postings, xiv 
requirements, 22–23 
researching, 22 
searches, xiii–xvi 
K–L 
keywords, 7–9 
language/speech therapists, 159 
legal careers Web sites, 255 
legal consultants, 161 
length of resumes, 9, 18, 68–69 
licenses, 46 

269 
Index 
M
magazine advertisements, xiv 
management consultants, 103–105 
managers of administrative affairs, 39, 77 
margins on resumes, 62 
marketing
events management, 151–152 
managers, 247–248 
professionals, 138–140, 145–146, 256 
public relations, 141–144 
mechanics, 242 
media careers Web sites, 254 
medical careers Web sites, 255 
medical device sales professionals, 132–135 
medical insurance professionals, 86 
medical office administration, 76 
memberships, professional, 38, 52 
military careers Web sites, 254–255 
N–O 
network administrators, 108, 111 
network management, 116–117 
networking, xiv 
newspaper advertisements, xiv 
non-degree format, 48 
nonprofit association managers, 228–229 
nonprofit researchers and administrators, 226–227 
objectives/goals, x, 4–6, 8, 22, 37 
offshoring, 3 
online job postings, xiv 
operations managers, 43, 245–256 
organizational development professionals, 172–173 
outside sales representatives, 34–35 
P
paper for resumes, 18, 68–69 
paragraph format, 14, 40 
Peace Corps volunteers, 232–233 
periodical advertisements, xiv 
personal assistants, 162–163 
personal information, 53 
pharmaceutical sales representatives, 44, 127–128, 
131, 134–135, 255 
police officers, 218–219 
posting online resumes, xv 
printed resumes, 61–62, 65, 68 
professional experience. See work experience 
professional memberships, 38, 52 
project format, 41 
project highlights format, 45 
proofreading resumes, 19 
public relations, 143–144 
public safety officers, 216–217 
public speaking, 50 
publications, 51 
publishing information technology, 112–113 
Q–R 
qualifications, 48–50 
recent job descriptions, 55 
recreation directors, 199 
recreation managers, 200 
recruiters, xv, 180 
referrals, xiv 
registrations, 46 
relocation, 3 
researchers, 164–165, 226–227 
researching careers, 22 
resumes 
achievements, 11 
action verbs, 12–13 
ASCII text files, 63–64 
bulleted format, 14–15 
career objectives, 4–6 
checklist, 70 
combination format, 15–16 
chronological, 13, 34 
dates, 56–57 
e-mail, 16, 63 
electronic, 62–64, 67–69 
extra information, 53–54 
first-person voice, 12 
functional, 13, 30–32, 35, 44 
graphics, 19, 62 
honesty, 11 
hybrid, 13 
interviewable, 10 
keywords, 7–9 
length, 9, 18, 68–69 
online, xv 
paper, 18, 68–69 
paragraph format, 14, 40 
printed, 61–62, 65, 68 
proofreading, 19 
readability, 17 
scannable, 7–8, 62, 66, 68 
structure and content, 10, 12–16 

270 
Expert Resumes for Career Changers 
Web, 64, 68–69 
white space, 19, 68–69 
retirement, 4 
S
salary, 4, 58–59, 258–259 
sales jobs 
customer service professionals, 125 
managers, 136–137 
operations managers, 245–246 
outside sales, 34–35 
professionals, 130 
representatives, 44, 124, 126, 129, 
136–137 
telecommunications, 40 
Web sites, 256 
scannable resumes, 7–8, 62, 66, 68 
security officers, 216–217 
service careers Web sites, 256 
skills 
soft skills, 9 
equipment, 49 
technology, 48–49 
transferable skills, 22–23 
social services, 157 
social workers, 158, 257 
soft skills, 9 
specialized training, 48 
speech/language therapists, 159 
sport fishers, 201 
sports/recreation directors, 198–199 
standards on resumes, 12–16 
strategies 
big things versus little details, 9–10 
career objectives, 4–6 
career summary, 55 
confidence, 11 
content, 10 
desired perception, 4–6 
functions as achievements, 11 
honesty, 11 
interviewable resumes, 10 
job descriptions for older jobs, 55 
keywords, 7–9 
recent job positions, 55 
selling versus telling, 6–7 
structure, 10 
stress, 4 
structure of resumes, 10 
summary format for work experience, 46 
surgical technologists, 156 
symbols on resumes, 62 
T
targeted e-mail campaigns, xv 
task forces, 51–52 
teachers, 27–29, 181–190 
teaching and training experience, 51 
technologists, 243–244 
technology jobs 
skills, 48–49 
Web sites, 256 
telecommunications sales, 40 
telephone numbers on resume, 36 
town managers, 234–235 
traditional (printed) resumes, 61–62, 65, 68 
training and development professionals, 5, 40, 
176–177 
transferable skills, 22–23 
transportation managers, 91–92 
trends in employment, x 
typestyles, 16–17 
U–V 
underlined font, 18, 62, 68–69 
university administrators, 194–195 
URLs, 16 
video game audio engineers, 109 
video game producers, 118–119 
video production assistants, 208 
volunteer work, 4, 23, 38, 232–233 
W–Z 
Web resumes, 64, 68–69 
white space on resumes, 19, 68–69 
wine and food promoters, 204–206 
work experience, 5, 22–23, 37–38, 41 
achievements, 42 
Challenge, Action, and Results (CAR) format, 
43 
functional format, 44 
job descriptions for older jobs, 55 
project highlights, 45 
summary format, 46 
teaching and training, 51 
writers/editors, 147–149 


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